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Answers to our most frequently asked questions are just one click away.


What is the difference between using Dash under SimplyGo and my NFC SIM functionality?

Commuters who currently use NFC SIM functionality require upfront top-ups of NFC SIM. With the launch of Dash on SimplyGo, such top-ups are not necessary, and you would be able to use your Dash Visa Account for fare payments directly, subject to the availability of credit/funds in your Dash Account. The transactions will be processed, accumulated and deducted from your Dash balance on the next day.

What should I do if there are any discrepancies in my transactions/billings for my SimplyGo account?

If there are any discrepancies in your travel transactions or billings, you may submit claims for the travel transactions of the cards that are linked to your SimplyGo account via the “My Claims” page on the TransitLink SimplyGo Portal or TL SimplyGo mobile app. Under the Distance Fares system, trips made within the same journey are consolidated before the fare is finalised. Hence, your fare will be indicated as ‘Estimated Fare’ (denoted by ) in your travel transaction history before it is finalised. Please file your claim only after the fare has been finalised (denoted by ). Do also note that claims can only be filed for transactions that are up to 60 days after the date of incident. For commuters who have not signed up for a SimplyGo account or linked their cards to their account, please do so on the TransitLink SimplyGo Portal or TL SimplyGo mobile app. Please note that you can only view up to the last 180 days of your transaction history.

I do not know if my purchase from Giftany in Dash is successful as I did not see a screen message stating my payment was successful.

You will receive a SMS and email within 5 minutes if your purchase is successful. Please wait for the SMS and email first, and avoid resubmitting your order.

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