Stay secure! Scammers impersonating Singtel Dash may target you via fake Facebook pages or SMS phishing. Beware of clickable links on SMSes and do not share your OTP, bank account or credit/debit card details with anyone over the phone, SMS or email. The Singtel Dash team will never request for such information from our customers.
icon loader


What can we help you with?


What should I do if there are any discrepancies in my transactions/billings for my SimplyGo account?

If there are any discrepancies in your travel transactions or billings, you may submit claims for the travel transactions of the cards that are linked to your SimplyGo account via the “My Claims” page on the TransitLink SimplyGo Portal or TL SimplyGo mobile app. Under the Distance Fares system, trips made within the same journey are consolidated before the fare is finalised. Hence, your fare will be indicated as ‘Estimated Fare’ in your travel transaction history before it is finalised. Please file your claim only after the fare has been finalised. Do also note that claims can only be filed for transactions that are up to 60 days after the date of incident. For commuters who have not signed up for a SimplyGo account or linked their cards to their account, please do so on the TransitLink SimplyGo Portal or TL SimplyGo mobile app. Please note that you can only view up to the last 180 days of your transaction history.