Help | All-In-One Mobile Wallet | Send Money

What can I do with the Singtel Dash app?

Dash is Singapore’s first all-in-one mobile payments solution. With its suite of mobile money services, you can:

Pay for your daily commute on trains and buses

Pay at thousands of locations from supermarkets, F&B to convenience stores

Enjoy a simple and cash free taxi payment experience

Send money to friends and loved ones locally and overseas

Enjoy great deals and earn Dash reward points when you pay with Dash

Top up your Singtel Dash app on the go from any bank account so you will never have a run-out-of-cash moment

Is the Singtel Dash app free to use?

Yes, the Singtel Dash app is free. There are no fees and charges for making payments at shops, MRT, buses and taxis via the Singtel Dash app.

Do I need to be an existing Singtel customer to sign up for Singtel Dash?

No. Singtel Dash is available to all customers regardless of mobile service provider.

Where can I download the Singtel Dash app?

You can download the Dash app on the App Store or Google Play.

How do I sign up for Singtel Dash?

Signing up for Singtel Dash is easy. To enjoy the full Dash experience, download the new Singtel Dash app from the App Store or Google Play to sign up. Note: You will need your NRIC/FIN/Employment Pass/Work Permit number to sign up.

I have multiple mobile numbers, can I sign up for Singtel Dash on all mobile numbers?

No. You can only sign up for one Dash account per NRIC/FIN/Employment Pass/S pass. This helps us keep your account safe.

Can I sign up for Singtel Dash with my passport details?

No. You will need your NRIC/FIN/Employment Pass/S Pass to sign up.

What do I need to sign up for Singtel Dash?

You will need a valid Singapore registered mobile number and your NRIC/FIN/Employment Pass/S Pass to sign up.

Am I eligible to sign up for Singtel Dash?

Anyone who is a Singapore Citizen, Permanent Resident or Foreigner with an Employment Pass, S Pass or Work Permit, and is at least 14 years old is eligible. You will also need a Singapore-registered mobile number.

What is required for registration for remittance?

You will need your:
• Original NRIC / Work Permit / S Pass / Employment Pass (EP)
• (For EP/SP/WP except FDW) Your proof of billing / address
• Your mobile phone and active mobile number (the number that you will use for your mobile remittance service).
• Recipient’s particulars (mobile number, full name, date of birth, address)

Why did I receive a notification that "My ID is already registered" when I tried to sign up?

This may mean that you already have a Dash/mWallet/mRemit account. Try logging in to the Singtel Dash app with your mobile number and PIN. If you are unable to log in, please contact us at 1800-GET-DASH (1800-438-3274)

How can I update my personal details?

You may update your email, address and occupation directly via the Singtel Dash app. Simply select “Account” > Tap on your name > Enter 6-digit Pin > “Edit Profile”.

For regulatory reasons, customers with remittance services may edit their details only at our Singtel Dash Mobile Remittance flagship stores. Please visit us at Lucky Plaza #01-11 or City Plaza #01-02/27 with your original NRIC/FIN/Employment Pass/S Pass/Work Permit.

In addition, look out for Singtel Dash Mobile Remittance roadshows at various locations islandwide to update your details.

I do not want the Singtel Dash app anymore. How do I terminate my Dash account?

We are sorry to see you go. Please call us at 1800-GET-DASH (1800-438-3274) and speak to our customer service officer who will help to close your Dash account. Any remaining balance in your Singtel Dash app will be credited to you in the form of a cheque within 3 months.

I have changed my mobile number/terminated my line. Will that affect my Singtel Dash app?

Yes. You can update your mobile number from the “Settings” tab on your Singtel Dash app. Select “Edit Profile”, “Mobile Number” and enter your new mobile number. A One-Time Password (OTP) will be sent to your new mobile number. You will need to key this in to complete the update to ensure that your information is accurate. Please note that you can only update your mobile number once a calendar month.

What happens to my Singtel Dash app when I change mobile phones?

As long as your mobile number remains the same, all you need to do is to download the Singtel Dash app on your new mobile phone. Upon entering your mobile number and 6-digit PIN, you will receive a One-Time Password (OTP) via SMS. You will need to enter this in your Singtel Dash app to complete your login.

Can I log in to my Singtel Dash app on any mobile phone?

Yes you can. All you will need is your Singtel Dash app login details; mobile number and 6-digit PIN. As your security is important to us, we will send a One-Time Password (OTP) via SMS to complete your login on the Singtel Dash app. If you’ve received the OTP and did not try to login to your app, we advise that you change your 6-digit PIN by calling us at 1800-GET-DASH (1800-438-3274) right away.

Do I need an active connection to login to the Dash app?

Yes, you will need to launch the Singtel Dash app with WIFI/3G/4G LTE services.

Is the Singtel Dash app supported on all mobile phones?

The Singtel Dash app works on iPhones running iOS 10.3 and above, and Android mobile phones with Android versions 6.0 and above.

Will I be charged a fee for my Dash account?

There will be no fees charged for your active Dash account.

What is a dormant account?

Where there is no login or usage of your Dash account for a prolonged period, Singtel reserves the right to designate your Dash account as a dormant account, whereupon a monthly dormancy fee of $5 may be charged to and deducted from your Dash balance.