Stay secure! Do not share your OTP, NRIC or credit card details with anyone over the phone, SMS or email. The Singtel Dash team will never request for such information from our customers.

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Security

I am a Singtel Dash Mobile Remittance customer. How do I get the Free 30-Day Dash Protect?

You can get the Free 30-Day Dash Protect when you send $100 or more overseas in one transaction with Singtel Dash. Simply opt in when prompted during the transaction to receive coverage.

What is the validity of the coverage?

The coverage is for valid 30 days, starting from the day of that you initiate remittance transaction and subject to the successful completion of the qualifying remittance transaction. You will receive a confirmation SMS from us upon the successful activation of the coverage.

How many Free 30-Day Dash Protect coverage can I get?

You are eligible to receive one Free 30-Day Dash Protect coverage any at one point in time.

Is the Free 30-Day Dash Protect coverage stackable on top of the current insurance policy which my employer bought for me?

Yes, the free insurance is stackable on top of other insurance policies.

Why is Singtel Dash selling insurance?

Singtel Dash is not selling insurance. Singtel Dash is arranging for free insurance coverage to customers when they send $100 or more overseas with Singtel Dash. The insurance provider is NTUC Income.

How do I nominate the insured person of the Free Insurance?

There is no nomination allowed. The Insured person will be the official account holder that is registered with the Singtel Dash account.

Is the insurance coverage transferable?

There is no transfer allowed. The Insured person will be the official account holder that is registered with the Singtel Dash account.

How do I receive my policy document?

You will receive your policy document via an SMS from us upon the successful confirmation of your qualifying remittance transaction.

How do I submit my claim?

You can call NTUC Income at 6788 6616 from Monday to Friday 8.30am – 6.30pm or go to income.com.sg/st_claim.

If I have more questions about the insurance coverage, who can I ask?

You can call NTUC Income at 6788 6616 from Monday to Friday 8.30am – 6.30pm.

How can I check my Free 30-Day Dash Protect validity and expiry date?

You can check your Free 30-Day Dash Protect validity and expiry date via the Singtel Dash app.

Is the Singtel Dash app secure?

The Singtel Dash app is more secure than carrying cash in your wallet. The app is protected with a 6-digit PIN and a One-Time Password (OTP). Confidential information such as Top-Up, Transaction History and Personal Information are further protected with a re-verification of your 6-digit PIN. Your Dash wallet can also be instantaneously blocked to prevent further use. This can be done simply by calling us at 1800-GET-DASH (1800-438-3274) and select Option 3.

How else can I protect myself from mobile phone threats online?

As part of mobile security, check out the following tips for protecting yourself against threats on your mobile phone. Use a strong password on your device to prevent unauthorised use. An example of a strong password is a 6-digit pin without consecutive or sequential numbers of 3 characters or more. Ensure that your PIN and user ID are kept confidential at all times. If you suspect any malicious or suspicious activity, please notify us immediately at 1800-GET-DASH (1800-438-3274) and select Option 3. Your Dash account can be instantaneously blocked to prevent further use. Never leave your Singtel Dash session unattended. Log off after use each time to prevent any unauthorised use. Only download and install apps from official app stores, like Apple App Store or Google Play Store, to avoid malicious content in your mobile phone. Install the latest software updates on your mobile device to ensure bugs are fixed or addressed. Be cautious of suspicious links. Malware is usually spread through emails, website or text messages designed to lure victims into clicking on suspicious links. Do not disclose personal, financial or credit card information to little-known or suspicious websites. Avoid “jailbreaking” or “rotting” your device, as this will make your device more disposed to to security vulnerabilities like viruses and malicious software. Jailbroken or rooted devices will also prevent you from using Singtel Dash app. Singtel also offers ZoneAlarm, a mobile security app that protects your personal information and data in your mobile phone against viruses in apps and unsecured WiFi hotspots. Subscribe at a low rate of $2.90 per month here.

I do not wish to receive marketing updates from Dash. What should I do?

To unsubscribe from our marketing updates: Select ‘Settings’ Select ‘Update preferences’ Select ‘Use of personal data’ and chose what type of marketing updates you would like to unsubscribe for. We hope you change your mind so that you can continue enjoying the most Dashing deals.

Is Payment Authorisation secure?

An email notification will be sent for pinless purchases. Pinless payments can only be enabled by you and only after you have authenticated yourself with your pin/fingerprint.

Will my Singtel Dash app be locked after multiple unsuccessful attempts to login? How do I unlock it?

For your security, access to your account will be locked after consecutive unsuccessful attempts. To unlock it, please call us at 1800-GET-DASH (1800-438-3274) for verification of your identity so that we can rest your PIN.

I lost my mobile phone and blocked my Dash account so that no one can login to the app; how do I unblock it again?

You can call us at 1800-GET-DASH (1800-438-3274) and select ‘4’ to unlock your Singtel Dash app.

What do I do if I lose my mobile phone?

We are sorry to hear that you’ve lost your phone. For safety reasons, please call us at 1800-GET-DASH (1800-438-3274) and select ‘3’ to block your Singtel Dash wallet. This will prevent any form of financial transactions from been conducted on your Dash wallet. Once you’ve got your replacement phone and SIM card sorted out, you can call us at 1800-GET-DASH (1800-438-3274) and select ‘4’ to unblock your Singtel Dash wallet. You may now log in again to your Dash app and continue to use as per norm.

What do I do if I have forgotten my PIN?

You can click on the “Forgot PIN” links in the Dash app. You would need to provide your mobile number and ID number Go through OTP validation to ensure you're the rightful owner of the phone. The OTP will be sent via SMS. In this case, you will be prompted to validate OTP. Most Android devices can perform automated OTP validation. But for the rest of Android devices and on iPhones, you will need to key in OTP value. Once passed the OTP, if you have provided an email address during signup, you will be requested to enter this email address. If you do not have an email address, app will prompt you to enter your security question answer. If the answer is correct, a temporary PIN shall be sent to you via SMS. If the entered email address is correct, you will receive a validation code via this email. The screen will now prompt you to enter the validation code. Please key in the exact validation code found in the email. If the validation code is entered correctly, a temporary PIN shall be sent to you via SMS. Please login to Dash app with this temporary PIN within the same day. An OTP may be sent via SMS. In this case, you will be prompted to validate OTP. Most Android devices can perform automated OTP validation. But on the rest of Android devices and on iPhones, you will need to key in OTP value. You will be asked to change PIN. Please enter the Temporary PIN found in the earlier SMS (and NOT the OTP) as the Current Dash PIN. Then proceed to set the new 6-digit PIN and confirm the 6-digit PIN. Thereafter, you can proceed to use Dash app as per norm. In event you were not able to reset the pin via the app, please call us at 1800-GET-DASH (1800-438-3274) and select ‘7’ to speak to a customer service officer for verification of your identity so that we can reset your PIN. Please note that when custcare resets your PIN, you will receive a temporary PIN in the form of SMS. Please go through steps as described above from point of logging in to Dash app with temporary PIN.

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