Hello.

To enhance your Dash account security and keep it safe, these measures are implemented from 18 November 2024.

1. Fraud detection that utilises analytics based on known or reasonable user patterns, to stop the following potential fraudulent activities in real time:
i. Unauthorised account logins from potential scammers or phishing attempts
ii. Unauthorised high risk transactions like cashouts or overseas remittances

2. 24-hour cooling off period when user logs in to a new device where:
i. A new overseas remittance recipient will not be added
ii. Mobile number change is not allowed
iii. Total cumulative spend on the wallet, including overseas money transfers, is capped at SGD1,000

Should you require to perform any of the above services while the cooling period is in place, please contact us at 1800-438-3274, for further verification, before being allowed to proceed.

3. Default limit per transaction, prescribed by the Monetary Authority of Singapore.
i. All payment transactions, including overseas money transfers, initiated from the Dash app, will be subject to a default limit of SGD1,000 per transaction
ii. You will be able to change the transaction limit for your account within the account settings page in your Dash app

4. SMS alert notifications provided for:
i. New device login
ii. New remittance beneficiary added
iii. Mobile number change

All payment transactions, including overseas money transfers, initiated from the Dash app, will be subject to a default limit of SGD1,000 per transaction. To change the transaction limit, go to the account settings page in your Dash app to key in your preferred amount.

Update your app to the latest version and select ‘Account’ > ‘Dash Wallet’ > ‘Transaction Limit’ to adjust your limit.

The app is protected with a 6-digit PIN and a One-Time Password (OTP). Confidential information such as Top-Up, Transaction History and Personal Information are further protected with a re-verification of your 6-digit PIN. Your Dash wallet can also be instantaneously blocked to prevent further use. This can be done simply by calling us at 1800-438-3274.

As part of mobile security, check out the following tips for protecting yourself against threats on your mobile phone.

An email notification will be sent for pinless purchases. Pinless payments can only be enabled by you and only after you have authenticated yourself with your pin/fingerprint.

Yes, for security reasons, only the last 4 digits of your credit/debit card will be stored in the Dash app.

The Singtel Dash app contains confidential information on your transaction history and your profile information. Your security is important to us and we’ve set this up so that we can prevent any unauthorised access to your account.

For your account’s security, access to your account will be locked after 10 consecutive unsuccessful attempts. To unlock it, please call us at 1800-GET-DASH (1800-438-3274) for verification of your identity so that we can reset your PIN.

You can call us at 1800-438-3274 to unlock your Singtel Dash app.

We are sorry to hear that you’ve lost your phone. For safety reasons, please call us at 1800-438-3274 to block your Singtel Dash wallet. This will prevent any form of financial transactions from been conducted on your Dash wallet. Once you’ve got your replacement phone and SIM card sorted out, you can call us at 1800-438-3274 to unblock your Singtel Dash wallet. You may now log in again to your Dash app and continue to use as per norm.

You have up to 10 tries to key in your 6-digit Dash PIN when you log in to your Dash app. If you have forgotten your PIN, please tap on the “Forgot PIN” link in your Dash app and follow the steps to set your new PIN.

Step 1: You will need to key in your mobile number and ID number.
Step 2: A link will be sent to you in the form of SMS.
Step 3: For Android users, please check the settings on your phone is set to prompt app when you wish to open a link on SMS (note that different manufacturers may have different setup)

Android 11 and below: Settings > Apps > Locate Default Browser > Select Open by default > Clear defaults Android 12: Settings > Apps > Singtel Dash > Default > Open supported Links (On)
> Supported web addresses > dash.com.sg (On)

Follow the steps below and note that the link will expire in 2 mins.

Tap on the SMS link to launch the Dash app to set your new PIN and to re-enter the new PIN to confirm.

Step 4: Thereafter, you are all set and good to go.

In the event you were not able to reset the PIN via the app, please call us at 1800-GET-DASH (1800-438-3274) to speak to a customer service officer for verification of your identity so that we can reset your PIN. Please note that when our customer care officer resets your PIN, you will receive a temporary PIN in the form of SMS. Please note that the temporary PIN will be valid within 1 day and you will need to proceed to login to Dash App to update your temporary PIN to a new PIN of your choice.

We are sorry to see you go. Please call us at 1800-438-3274 and speak to our customer service officer who will help to close your Dash account. You can transfer the remaining balance in your Singtel Dash wallet to your bank account via PayNow VPA or to another Dash wallet. Please note that you will be required to sign an indemnity form for the latter.

Yes. If you still have your old existing mobile number SIM card, please log in to your Dash app and select "Account" > Tap on your name to view "Profile" > Select "Edit" on the top right of the page > Select "Change" next to your old mobile number > Follow the steps to key in your old and new mobile number > Click "Save"

If you do not have your old SIM card, kindly call our customer care hotline at 1800-438-3274 and the customer care officer will help you to change your number.

They are companies which engage Dash and our communications channels to offer exclusive or other exciting deals and promotions to Dash’s customers, who are not listed as Dash’s preferred partners.

Dash Preferred Partners refers to service providers who offer their services on Singtel Dash app, Singtel and its affiliates, Dash’s media agencies, media owners, and research companies.

For the best experience, you are strongly advised to enable the following permissions for Singtel Dash:

You may withdraw your consent at the Singtel Dash App (under “Accounts” → “Use of Personal Data”). If you withdraw consent for data use that is essential to provide the product/service that you have subscribed, we will have to close your Dash Account, and this will take place within 21 days of your withdrawal request. Upon closure of your Dash account, all related services (including Dash wallet, Dash Visa Prepaid account, PET, UOBAM etc) will cease.

To unsubscribe from our marketing updates:
1. Select ‘Account’
2. Select ‘Use of Personal Data’ and chose what type of marketing updates you would like to unsubscribe for.

We hope you change your mind so that you can continue enjoying the most Dashing deals.