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Hello.

What can we help you with?

Remittance

How can I check the latest exchange rate?

You can check the latest exchange rate from the Dash app. Just go to “Send Money” > “Overseas” page.

Where can I remit to?

Bangladesh
• Cash pick-up at Agrani Bank
• bKash wallet
• Bank accounts at 15 banks, including Argani Bank, Bangladesh Krishi Bank, BRAC Bank, Dutch-Bangla Bank, Ismali Bank Bangladesh, Jamuna Bank, Janata Bank, National Bank, NRB Global Bank, Prime Bank, Pubali Bank, Rupali Bank, Shahjalal Islami Bank, Sonali Bank, and Uttara Bank.

China
• Alipay-linked bank accounts
• China Union Pay cards of 11 banks, including Agricultural Bank of China, Bank of China, Bank of Communications, China CITIC Bank, China Construction Bank, China Everbright Bank, Industrial and Commercial Bank of China (ICBC), Ping An Bank, Postal Savings Bank of China and Shanghai Pudong Development Bank.

India
• Bank accounts at 16 banks, including Axis Bank Ltd, Bank of Baroda, Bank of India, Canara Bank, Federal Bank Ltd, HDFC Bank Ltd, ICICI Bank Ltd, Indian Bank, Indian Overseas Bank, Kotak Mahindra Bank td, Punjab National Bank, South Indian Bank, State Bank of India, Tamilnad Mercantile Bank Ltd, Union Bank of India, and Yes Bank Ltd
• Cash pick-up at Muthoot Finance and Manappuram Finance

Indonesia
• Bank accounts at 13 banks, including Bank BTN, Bank CIMB Niaga, Bank Danamon, Bank Mandiri, Bank Muamalat, Bank Negara Indonesia (BNI), Bank OCBC NISP, Bank Permata, Bank Rakyat Indonesia (BRI), Bank Sinarmas, Bank Syariah Mandiri, Bank UOB Buana, and BCA.
• LinkAja wallet

Malaysia
• Bank accounts at 27 banks, including Affin Bank, Affin Islamic Bank, Alliance Bank, Alliance Islamic Bank, AmIslamic Bank, Bank Islam Malaysia, Bank Kerjasama Rakyat, Bank Muamalat Malaysia, CIMB Bank, CIMB Islamic Bank, Citibank, Hong Leong Bank, Hong Leong Islamic Bank, HSBC Bank, HSBC Amanah Malaysia, Kuwait Finance House Malaysia, Malayan Banking (Maybank), Maybank Islamic, OCBC Al-Amin Bank, OCBC Bank, Public Bank, Public Islamic Bank, RHB Bank, RHB Islamic Bank, Standard Chartered Bank, Standard Chartered SAADIQ, and United Overseas Bank.

Myanmar
• Over 8,500 TrueMoney Myanmar cash pick-up agents in provinces such as Yangon, Mandalay, and Sagaing. The full list can be found here.
• Bank accounts at 10 banks, including Asia Green Development Bank, Ayeyarwaddy Bank, Ayeyarwaddy Farmers Development Bank, Co-Operative Bank, Kanbawza Bank, Myanma Apex Bank, Myanmar Oriental Bank, Myanmar Citizens Bank, United Amara Bank, and Yoma Bank

Philippines
• Cash pick-up at Cebuna Lhuillier, LBC Express, M Lhuillier, and Palawan Pawnshop
• Bank accounts at 17 banks, including BDO Unibank, BPI, BPI Savings, China Bank, China Bank Savings, East West Bank, HSBC, Land Bank, Maybank Phils. Inc., Metrobank, Philippine National Bank, Philippine Savings Bank, RCBC, RCBC Savings Bank, Security Bank, Union Bank, and United Coconut Planters Bank.

How much money can I remit?

You must first verify your account for Singtel Dash Mobile Remittance. With app versions 5.2.6 and above, you may remit up to S$5,000 a day and S$10,000 a month if you are not a Work Permit-holder. If you are a Work Permit-holder, you may remit up to S$3,000 per day and per month. However, your total Dash wallet debit transactions, including remittance, cannot exceed S$30,000 in a year.

I would like to send money back home with the Singtel Dash app. How do I do that?

Step 1: Register and set-up your Singtel Dash Mobile Remittance account. You can do so directly from the Dash app by going to “Send Money” > “Overseas” > “Register for Remittance”.
Alternatively, you can head down to our flagship store at Lucky Plaza #01-11 or City Plaza #01-02/17 or look out for Singtel Dash Mobile Remittance roadshows various locations islandwide to sign up.
You will need your original NRIC / Employment Pass / S Pass / Work Permit, and a proof of billing / address (for EP/SP/WP except FDW). Please bring along your mobile phone and active mobile number (the number that you will use for your mobile remittance service).

Step 2: Remit with the Dash app
• Download the Singtel Dash app from Google Play or App Store if you haven’t.
• Select "Send Money" on the Dash app.
• Select your recipient.
• Select the remittance service.
• Put in the amount you wish to remit in SGD, MMK, CNY, INR, IDR, PHP, BDT or MYR.
• You will receive a summary page. You can confirm the transaction or select ‘Cancel’ to re-enter the remittance amount.
• Key in your Singtel Dash PIN.
• You will receive a confirmation screen on the Singtel Dash app.
• You will also receive an SMS receipt.
You can also add, delete or edit your recipients’ details straight from the Singtel Dash app anytime, anywhere you are.

Instant SMS notification:
Both you and your recipient will receive an SMS update instantly. This SMS update is your remittance receipt. You can also remind your recipient that the money is ready for collection immediately in case he/she missed the SMS update.

I’ve changed my mobile number. Can I still continue remitting?

You can update your mobile number through Singtel Dash App. Go to “Account” > Tap on your Name > Enter your 6-digit Pin > “Edit Profile”.

Alternatively, please visit our Singtel Dash Mobile Remittance flagship stores at Lucky Plaza #01-11 or City Plaza #01-02/17 to update your details. In addition, look out for Singtel Dash Mobile Remittance roadshows at various locations islandwide to update your details.

If you do not update your details, you may not be able to perform mobile remittance and your Singtel Dash account may be suspended.

How many recepients can I remit to?

You can register up to a maximum of five (5) recipients.

I would like to send money locally as well. Can I do that?

Yes. All Singtel Dash Mobile Remittance service customers will be able to send money locally.

What is the remittance fee?

Remittance fees are subjected to promo changes.

Bangladesh
• Cash pick-up at Agrani Bank: SGD3.50
• bKash wallet: SGD2.00
• Bank accounts at 15 banks: SGD3.50

China
• Alipay-linked bank accounts: SGD10.00
• China Union Pay cards of 11 banks: SGD10.00

India
• Bank accounts at 15 banks: SGD3.50
• Cash pick-up at Muthoot Finance and Manappuram Finance: SGD4.00

Indonesia
• Bank accounts at 13 banks: SGD7.00
• LinkAja wallet: SGD0.50

Malaysia
• Bank accounts at 27 banks: SGD2.00

Myanmar
• Cash pick-up at TrueMoney: SGD8.00
• Bank accounts at 10 banks: SGD5.00

The Philippines
• Cash pick-up at Cebuana Lhuillier, LBC Express, M Lhuillier, and Palawan Pawnshop: SGD4.50
• Bank accounts at 17 banks: SGD3.80
• GCash wallet: SGD3.50

Will I be issued a receipt for the remittance?

If you remit with your Singtel Dash app, you will receive a confirmation in your Singtel Dash app. You can save the confirmation page using the “Share” function in the app.

Can I remit on behalf of my company?

Thank you for your interest. We are not offering remittance for corporate customers at the moment.

Can I remit on behalf of my friend?

No, you can only register and remit on your own behalf. Your account may be suspended if you remit on behalf of others.

Do I have to register for an account each time I want to send money to a recipient?

Registration is a one-time process only. Once the registration is successful, you can proceed to send money to your recipient regularly.

I have a Singtel Dash account. Do I still need to sign up for the remittance service?

You will need to sign up for the remittance service which you can sign up for through the Dash app or at the locations below:
• Singtel Dash App: Original NRIC / Work Permit / S Pass / Employment Pass is needed together with front selfie and proof of billing/address (for EP/SP/WP except FDW) for registration process.
• Lucky Plaza, #01-11, Daily, 9am – 8pm
• City Plaza, #01-01, Daily, 9am – 7pm

In addition, look out for Singtel Dash Mobile Remittance roadshows at various locations islandwide to sign up.

Where are the Singtel Dash Mobile Remittance flagship stores located, and what are the operating hours?

You can find the Singtel Dash Mobile Remittance flagship stores at:
• Lucky Plaza, #01-11 Daily 9am – 8pm

In addition, you can also look out for Singtel Dash Mobile Remittance roadshows at various locations island wide to sign up and get started.

Who can remit with Singtel Dash Mobile Remittance?

Any prepaid or postpaid mobile subscriber with any telco in Singapore can remit with Singtel Dash Mobile Remittance. You will simply need to sign up once from the Dash app directly, or at the following locations:
• Lucky Plaza, #01-11, Daily, 9am – 8pm
• City Plaza, #01-01, Daily, 9am – 7pm

What are the benefits of remitting with Singtel Dash Mobile Remittance?

With Singtel Dash Mobile Remittance, you can:
• Remit anytime from anywhere, 24/7 through your mobile phone
• Enjoy instant remittance
• Lower fees and better exchange rates

What remittance service does Singtel Dash Mobile Remittance offer?

Singtel Dash Mobile Remittance is Singapore's first self-serve overseas remittance service available through your mobile phone. You can now remit to 7 countries, to major banks, cash pick-up points and Dash wallet while enjoying lower fees and better exchange rates.

I have reached the limit of adding/editing my beneficiary details for this month / year. What do I do?

Your monthly limit to add/edit your beneficiary details will reset in the following calendar month, and your yearly limit of the same will reset in the next calendar year. You can then add/edit your beneficiary details again. For any assistance, please go to our Singtel Dash Mobile Remittance flagship store at #01-11 Lucky Plaza or #01-01 City Plaza.

My parents both share the same mobile number. Can I add them as 2 separate recipients?

Unfortunately, each recipient must have a unique mobile number. The same mobile number cannot be used by two different recipients.

How can I add recipient to my Singtel Dash Mobile Remittance account?

To add a recipient to send money to, go to “Send Money” > “Add a recipient”, then choose from your existing contact or manually enter a phone number and fill in the details.

Can I change my recipient details in Singtel Dash app?

Yes, you can change your recipient details in the Singtel Dash app. Simply go to “Send Money” > “Remit Overseas”, then select the recipient and tap on “Edit”.

My recipient is no longer valid, can I delete it?

Yes, you can delete your recipient at any point in time. To delete recipient in Singtel Dash app, simply go to “Send Money” > “Remit Overseas”, then select the recipient and tap on “Edit”, then tap on “Delete”.

How many recipients can my Singtel Dash Mobile Remittance account hold at one time?

Your Singtel Dash Mobile Remittance account can hold a maximum of 5 recipients at any point in time.

I have not signed up for Singtel Dash Mobile Remittance account. Can I add a recipient?

No, you will need to do a one-time registration through Singtel Dash app. Go to “Send Money” > “Remit Overseas” > “Register for Remittance” to get started. Fill in the details, upload the documents and take a selfie when prompted. You will be contacted within 3 working days via SMS on the result of your registration.

Alternatively, you may also perform a one-time registration at Singtel Dash Mobile Remittance flagship store located at Lucky Plaza #01-11, Daily, 9am – 8pm, at City Plaza, #01-01, Daily, 9am – 7pm, or look for us at our roadshows at various locations from time to time.

How may I verify my Dash Account for sending money overseas (remittance)?

If you wish to send money overseas with Singtel Dash Mobile Remittance service, you may digitally verify your Dash Account straight from the Dash app by tapping on Send Money > Overseas > Register For Remittance.

Alternatively, you may register at Singtel Dash Mobile Remittance flagship store at Lucky Plaza (#01-11, Daily 9am – 8pm), at City Plaza (#01-01, Daily, 9am – 7pm), or look for us at our roadshows at various locations from time to time.

What do I need to verify my Dash Account for sending money overseas (remittance)?

Please have your Singapore-issued ID card ready. Valid ID cards are NRIC, Employment Pass, S Pass, Work Permit or any other passes issued by MOM. If your ID card does not show your Residential Address, please also prepare a Proof of Address (e.g. dormitory pass, tenancy agreement, letter from any Singapore Government agency to your residence, utility bill, bank statement, etc).

If you are verifying digitally from the Dash app, you will need to follow instructions on-screen to capture the front and back of your ID card, as well as a selfie, through the step-by-step process. Ensure that you are at a location with sufficient lighting and good network connectivity.

How much money can I send overseas (remit) in a day and in a month with Dash?

You must first verify your account for Singtel Dash Mobile Remittance. With app versions 5.2.6 and above, you may remit up to S$5,000 a day and S$10,000 a month if you are not a Work Permit-holder. If you are a Work Permit-holder, you may remit up to S$3,000 per day and per month. However, your total Dash wallet debit transactions, including remittance, cannot exceed S$30,000 in a year.

Can I pay people who are not in my phone’s contact list with the Dash app?

In Dash app, simply select ‘Send Money’> “Transfer Locally” > “Search” and select your friend from phone contacts. Enter contact number manually if your friend is not in phone’s contact list. They do not have to be a Dash customer to receive the money. An SMS notification will be sent to them, informing them that they have received money from you via Dash. If they do not sign up within 7 days, the money will be returned to your Dash account.

How do I send money to a friend on the Dash app?

In Dash app, simply select ‘Send Money’> “Transfer Locally” > “Search” and select your friend from phone contacts. Enter contact number manually if your friend is not in phone’s contact list. They do not have to be a Dash customer to receive the money. An SMS notification will be sent to them, informing them that they have received money from you via Dash. If they do not sign up within 7 days, the money will be returned to your Dash account.

I am a Singtel Dash Mobile Remittance customer. How do I get the Free 30-Day Dash Protect?

You can get the Free 30-Day Dash Protect when you send SGD100 (excluding fees) or more overseas in one transaction with Singtel Dash. Simply opt in when prompted during the transaction to receive coverage.

What is the validity of the coverage?

The coverage is for valid 30 days, starting from the day of that you initiate remittance transaction and subject to the successful completion of the qualifying remittance transaction. You will receive a confirmation SMS from us upon the successful activation of the coverage.

How many Free 30-Day Dash Protect coverage can I get?

You are eligible to receive one Free 30-Day Dash Protect coverage any at one point in time.

Is the Free 30-Day Dash Protect coverage stackable on top of the current insurance policy which my employer bought for me?

Yes, the free insurance is stackable on top of other insurance policies.

Why is Singtel Dash selling insurance?

Singtel Dash is arranging for free insurance coverage to customers when they send SGD100 (excluding fees) or more overseas with Singtel Dash. The insurance provider is Great Eastern General Insurance Limited.

How do I nominate the insured person of the Free Insurance?

There is no nomination allowed. The Insured person will be the official account holder that is registered with the Singtel Dash account.

Is the insurance coverage transferable?

There is no transfer allowed. The Insured person will be the official account holder that is registered with the Singtel Dash account.

How do I receive my policy document?

You will receive your policy document via an SMS from us upon the successful confirmation of your qualifying remittance transaction.

How do I submit my claim?

You can call Great Eastern General Insurance at 1800 248 2888 (9am to 5.30pm, Mon to Fri except for Public Holidays).

If I have more questions about the insurance coverage, who can I ask?

For enquires or claims, please contact Great Eastern General Insurance at 1800 248 2888 (9am to 5.30pm, Mon to Fri except for Public Holidays).

How can I check my Free 30-Day Dash Protect validity and expiry date?

You can check your Free 30-Day Dash Protect validity and expiry date via the Singtel Dash app.

What documents can be used as proof of address?

1. Singtel, M1, Starhub bill or any other telco bill
2. Bank statement
3. Dormitory card/pass
4. Employment Letter with company letterhead and customer’s full name
5. Tenancy agreement
6. Letter from Singapore government agency (Eg. MOM)
7. Water or Electricity bill

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