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What is Dash PET?

Dash PET is an insurance savings plan that offers savings at high returns, with capital guaranteed and full flexibility of funds. Grow your Dash PET while it takes care of your financial health. Dash PET life insureds are also covered for life protection and COVID-19. The policy is underwritten by Etiqa Insurance Pte. Ltd. (Company Reg. No. 201331905K).

What are the benefits of Dash PET?

As a Dash PET life insured, you enjoy: High returns, capital guaranteed: Earn as high as 1.7% p.a. returns on your savings Easy requirement: Start saving from just S$50 up to S$30,000 Flexible funds: Top up and withdraw funds anytime, with no lock-in period or penalty

Who is Etiqa Insurance?

Etiqa Insurance Pte. Ltd. is a licensed life and general insurance company registered in the Republic of Singapore and governed by the Insurance Act. To know more about Etiqa Insurance, visit www.etiqa.com.sg.

Who can sign up for Dash PET?

Dash PET is applicable for eligible Singtel Dash users aged between 17 to 75 (at next birthday) with a valid Singapore NRIC or Singapore residency/work pass. Sign up or log in to Singtel Dash app to check your eligibility. Please note that all applications are subjected to the acceptance by Etiqa Insurance Pte. Ltd.. Only one Dash PET policy per individual is allowed at any point in time, regardless whether your policy is active or inactive. This policy is subject to Eligibility Rules. For more information on Eligibility Rules, please refer to https://www.tiq.com.sg/Eligibility-rules.pdf.

What are the returns for Dash PET and how are they calculated?

Dash PET life insureds will earn returns at the following rates based on the Account Value (inclusive of earned interests): First S$10,000: 1.7% p.a. for the first year Above S$10,000: 1.2% p.a. for the first year The minimum average daily Account Value balance is S$50 to be eligible for interests and other policy benefits. The returns are calculated daily based on the crediting rate. Returns will be credited on the 1st of every calendar month.

What is Dash PET insurance coverage?

In the event of death during the policy term, 105% of your Account Value will be paid as the death benefit and the policy ends. Please refer to the Product Terms and Conditions for details. All Dash PET life insureds are also entitled to the Financial Assistance Benefit for COVID-19, introduced by Etiqa Insurance. For more information on the benefits and other terms, please visit https://www.tiq.com.sg/covid19/. Users will be able to add on other insurance coverage in the near future.

How is Dash PET policy protected?

This policy is protected under the Policy Owners’ Protection Scheme which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your policy is automatic and no further action is required from you. For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please contact Etiqa Insurance or visit the Life Insurance Association (LIA) or SDIC websites (www.lia.org.sg or www.sdic.org.sg). Dash PET is categorized under “Individual life and voluntary group life policies (with the exception of annuities)” with a cap of S$500,000 for the aggregated guaranteed sum insured and S$100,000 for aggregated guaranteed surrender value per life insured per insurer.​

How do I manage my account?

Everything's on Singtel Dash app! Launch Dash > Home screen > 'Grow Money' tile to access and manage your account. View Dash PET policy details Top up your account Make transfers and withdrawals of funds

How do I grow my Dash PET?

Grow your Dash PET by increasing your account value Manage your Dash PET on Singtel Dash app! Launch Dash > Home screen > 'Grow Money' tile to access your Dash PET dashboard.

How do I top up my account?

Select any of these options to top up your Dash PET account from S$1: Dash Wallet Bank Account via PayNow Bank Account via eNets (minimum S$50). Ad-hoc top-up available for up to age 75 (age next birthday) only.

I can't seem to top up my Dash wallet using credit/debit card after I've signed up for Dash PET. Why?

When you sign up for Dash PET, you will be prompted that credit/debit card top up feature will be disabled for your Dash wallet. As you're able to use Dash wallet to top up your Dash PET account, we need to disable the credit/debit card top up feature because Dash PET is an insurance plan of which its premium may only be added using non-credit/debit card modes.

What are the ways to make a partial withdrawal?

You may make partial withdrawals from as little as S$1. Transfer to Dash Wallet Bank account via PayNow (70 cents apply per transaction) Maintain an Average Daily Account Value balance of at least S$50 to continue earning interests for that month and maintain at least S$1 of Account Value to keep your policy active. If you wish to make a full withdrawal, you will need to request to surrender your policy. Please note that once your policy is surrendered, you will not be able to make another purchase of this policy within a 12 months period. Etiqa reserves the right to delay the payment of the withdrawal amount/surrender benefit for up to a period of 6 months from the date of the withdrawal/surrender request. Etiqa will exercise this right when there is a surge in withdrawals (partial/full) within the Portfolio during a very short period of time.

I already have Dash EasyEarn. Can I sign up for Dash PET?

Yes you may! Dash EasyEarn and Dash PET are different policies, so you can save with both plans and enjoy the respective high rates of return.

What if I change my mind?

Dash PET has a 14-day free look period within which you may request to cancel the policy when you access your Dash PET dashboard within Dash app. While your policy is active and in force, you may withdraw your funds partially anytime. There are no surrender charges if you wish to surrender the policy. Do note that a policy surrender will terminate your account.

What happens if I want to surrender my policy or file a death claim?

You can make a request via Dash app to surrender policy. It will be processed instantly and the funds will be transferred into their Dash wallet (up to individual wallet limit) or Bank account (70cents fee will apply). To file a claim, please WhatsApp Etiqa Insurance’s customer care consultants at +65 6887 8777 from Mondays to Fridays, 8.45am to 5.30pm (closed on Saturdays, Sundays and Public Holidays) within 3 months of the occurrence of the claim event.

Can I re-activate my policy if I free-look or surrender the policy?

Once you request for a freelook or surrender on your policy, you will not be able to sign up for Dash PET within a 12 months’ period.

Dash PET is a yearly renewable policy. What does this mean?

Dash PET is a yearly renewable plan and the policy term is 1 year. At the end of 1 year policy term, your Dash PET policy will be renewed automatically for another 1 year at the same conditions on the expiry date before renewal, so long as the following conditions are met: your Dash PET policy is in force on the expiry date before the renewal; and you (life insured) have not reached age 100 at the renewal date. Etiqa Insurance reserves the right to terminate this policy by giving 90 days’ notice. Upon termination, Etiqa will refund the Account value.

I have further queries on my Dash PET policy, who should I contact?

For general enquiries on Dash PET, visit https://bit.ly/Etiqa24x7LiveChatAssistance to start a live chat with Etiqa Insurance’s agents immediately. For enquiries on your existing Dash PET policy, please WhatsApp Etiqa Insurance’s customer care consultants at +65 6887 8777 from Mondays to Fridays, 8.45am to 5.30pm (closed on Saturdays, Sundays and Public Holidays).

What is FAST?

FAST (Fast and Secure Transfer) is an electronic funds transfer service that lets you transfer SGD funds almost instantly from one bank to another within Singapore.

What is PayNow?

PayNow is an electronic fund transfer service that allows you to transfer SGD funds instantly to a payee, using the payee's designated mobile number or NRIC/FIN or UEN number or Virtual Payment Address (VPA) instead of his/her bank account number. A payee can receive funds via PayNow as long as he/she has a Singapore bank account with one of the PayNow participating banks or wallets, and has registered his mobile number, UEN, NRIC/FIN or VPA as a PayNow Proxy with the participating bank or wallets.

How do I sign up for FAST/PayNow?​

To send/receive money on the FAST network or to signup for PayNow, you will need to verify your identity in the Dash app. After that, you will see a registration screen in the Dash app requesting your acceptance. If you have already verified your identity prior, then you will need not repeat the identity verification process again.

What is a VPA?

Virtual Payment Address (VPA) is a new proxy used by e-wallets to receive money on the PayNow scheme. Upon your enrolment to the FAST/PayNow scheme, you will be assigned with your own VPA number (i.e. +65XXXXXXXX#DASH) which you can provide to your friends to transfer money to you. Existing proxies under the PayNow scheme include mobile number, NRIC/FIN and UEN.

How do I transfer money to someone on PayNow?

To transfer money to a person’s bank account via PayNow, go to Send Money on the Dash app homepage and select PayNow. Select either Mobile Number or NRIC/FIN and input the correct details. Verify that the person you are sending money to is correct. Alternatively you can scan the person’s PayNow QR code if the person has provided you with it. To transfer money to a person’s GrabPay or LiquidPay wallet account, go to Send Money on the Dash app homepage and select PayNow VPA and input the correct details. Verify that the person you are sending money to is correct. Alternatively you can scan the person’s PayNow QR code if the person has provided you with it. To transfer money to a merchant’s bank account, go to Send Money on the Dash app homepage and hit PayNow. Select UEN and input the correct details. Verify that the merchant you are sending money to is correct. Alternatively you can scan the merchant’s PayNow QR code if the merchant has provided you with it or has displayed in at their shop.

How do I receive money from someone on PayNow?

Provide the sender with your VPA (i.e. +65XXXXXXXX#DASH) and the sender will use his/her bank/wallet app to send you money.

How do I transfer money to a bank/wallet account via FAST?

To transfer money to a bank account via FAST, go to Send Money on the Dash app homepage and select Bank/Wallet Accounts. Input the recipient’s name, select the recipient’s bank/wallet name and input the account number.

How can someone transfer money to me via FAST?

Provide the sender with your Dash account number (i.e. 65XXXXXXXX) and the sender will use his/her bank/wallet app to send you money.

Can I pay a merchant by scanning a PayNow QR code?

Yes you will be able to pay a merchant by scanning the merchant’s PayNow Corporate QR code.

I am unable to perform a P2P to a Dash PayNow user, what do I do?

To do a Dash-to-Dash transfer to a PayNow registered user, verify your identity in the Dash app and enrol into PayNow.

I am unable to top-up my Dash wallet with credit card, why?

Users who have enrolled to FAST/PayNow cannot cash out funds in their e-wallet accounts sourced from credit card facilities. Not to worry though, you can still top up your Dash app through FAST/PayNow with your VPA.

Does my VPA change when I change my mobile phone number?​

Yes. You can update your mobile phone number in the Dash app by going to Account >> Your Name >> Edit. Once the update is successful, your VPA will be your new mobile number #DASH.

Who will be able to receive money from me through FAST/PayNow?

Users of banks and e-wallet who are participating in the FAST/PayNow network will be able to receive money from a Dash user.

Can I de-enrol from FAST/PayNow?

No, FAST/PayNow enrolment is irreversible.

Can I earn Dash reward points for FAST/PayNow transactions?

No reward points will be awarded for all FAST/PayNow transactions.

I am unable to transfer money to a PayNow user of another bank or wallet, why?​

If the recipient is already registered to PayNow but unable to receive money from you, then chances are that the recipient's account may be full or the recipients account has a minimum amount that they are able to receive. For example, a PayNow registered user with a Grab account will only be able to receive a PayNow transfer if the amount is minimum $10.

Why can't I perform top up for others using my credit card?

The top up for others feature has been disabled for all users. You can still top up another person's Dash wallet using FAST/PayNow.

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