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Answers to our most frequently asked questions are just one click away.

Top-up

How can I top up the Dash app?

Any Credit/Debit Card (locally-issued):
Step 1: Select “Top Up”.
Step 2: Authenticate with your PIN.
Step 3: Select “Credit/Debit Card”.
Step 4: Select amount you wish to top up.
Step 5: Check on “Save card details for future top-ups” to save your card for seamless top-ups (only available if you have verified your Dash account).
Step 6: You will be redirected to the Payment Gateway to enter your credit/debit card details.
Step 7: You will be prompted by your card issuer to enter a one-time password (OTP).
Note: If you have saved your credit/debit card details with us, you will not be prompted with OTP for subsequent top-ups using the same card.

Any Bank Account (eNETS):
Step 1: Select “Top Up”.
Step 2: Authenticate with your PIN.
Step 3: Select “Bank Account”.
Step 4: Select amount you wish to top up.
Step 5: You will be redirected to the eNETS Payment Gateway to complete your top-up.

OCBC PayAnyone:
Step 1: Select “Top Up”.
Step 2: Authenticate with your PIN.
Step 3: Select “OCBC Pay Anyone”.
Step 4: Select amount you wish to top up.
Step 5: You will be redirected to the OCBC Pay Anyone app.

Singtel Bill (Singtel postpaid mobile subscribers only):
Step 1: Select “Top Up”.
Step 2: Authenticate with your PIN.
Step 3: Select amount you wish to top up.
Step 4: Enter your NRIC No. / FIN to complete your top-up.

You can also top up Dash using cash at more than 450 7-Eleven convenience stores, Singtel Retail Shops and Singtel Exclusive Retailers. Alternatively, you can use your NETS card to top up Dash at all AXS kiosks.

How can I top up another Singtel Dash account?

Go to More Services > Top Up Others > Top-up Dash for others.
Choose the top-up method and select/enter the mobile number of the recipient Dash account.

Why is the top-up amount to my recipient not reflected in my transaction history?

As the monies are not debited from your Dash balance the amount will not be reflected in your transaction history. Please check the statement of your Singtel postpaid mobile bill, banking account or credit/debit card depending on your top-up method. However, the recipient (or the person you have topped up for) will be able to view the transaction in their history as the monies are credited into their Dash account.

What is the maximum amount I can top up for a third party or another Dash account?

The maximum top-up amount from a single Singtel postpaid mobile bill is $200 per month, whereas the maximum top-up for Credit/ Debit top-up options is $999 per Dash account per month. There is no limit to top-up from bank accounts (via eNets). The maximum wallet limit for Dash at any point in time is $999. The daily top-up limit is $2,000 and monthly top-up limit is $10,000.

How can I top up my Dash account using a Credit/Debit card?

From Pay tab, simply click on View More > Top Up > Credit/Debit card > Select the top-up amount. You will be directed to an external website, where you will need to enter the required Credit/Debit card details like 16-digit card number and security code. You may be prompted to enter a one-time password (OTP). The Credit/Debit card has to be issued locally.

Is there a convenience or other admin fee when I make a Credit/Debit card top-up to my Dash account?

The convenience fee is currently waived. There are no charges for Credit/Debit card top-ups to Dash accounts.

I tried to top up using my Credit/Debit card but was unable to. Why?

Credit/Debit card top-ups to Singtel Dash is applicable for Singapore-issued cards only. An error message will appear in the payment portal if you are trying to top up with a foreign-issued card. Dash does not accept top-ups via stored-value facilities (SVF), such as a Dash Visa Virtual Card to another third party account as well. If this is not the case, and if you are still experiencing top-up issues, please call us at 1800-GET-DASH (1800-438-3274) and speak to our customer service officer.

I’ve received a timeout message on the bank page after completing my payment

Some of the banks have implemented different checks after payment completion and the redirection from bank page back to Singtel Dash app might differ from bank to bank. Please click on the top left close button after you have completed your payment and the successful top-up receipt will be displayed accordingly. Your top-up transaction can also be found at the transaction history tab.

I am unable to use Citibank Debit to top up my Dash balance.

Citibank acknowledges that their Internet Banking Page is currently not supported for eNETS mobile browser. Singtel have raised this issue to Citibank and are working with the Bank to enable the page to be displayed promptly within our app. For any enquiries pertaining to Citibank banking issue, please approach the Bank directly at (65)6225 5225.

Can I do a top-up between the entry and exit of a train/bus trip?

No, it is not advisable to do a top-up between the entry and exit of a train/bus trip. Please top-up before or after the trip.

What is the maximum amount of money that my Dash app can contain?

The maximum amount of money that the Dash app can contain at any point of time is $999.

How do I top up an International Prepaid Airtime account?

To top up, select “Other Options” from the “Pay” screen then select “Top Up” and select “Prepaid Airtime”. Enter the mobile number you wish to top up and select country code. You can currently top up numbers from Bangladesh, China, India, Malaysia, Philippines, or Thailand.

How do I top up a Singtel Mobile Prepaid account?

To top up, select “Other Options” from the “Pay” screen then select “Top Up” and select “Prepaid Airtime”. Enter the mobile number you wish to top up.

I tried topping up with my Singtel bill but I was unable to. Why?

Please ensure that you are not a Singtel Corporate customer/ Singtel Prepaid customer as the Singtel bill top-up option is not available to these group of customers. You may have also exceeded your available balance on your Singtel bill and can only top up on your next billing cycle.

What is the maximum amount that I can top up monthly with my Singtel bill?

You can top up a maximum of $200 monthly as per your billing cycle. You can top up again on your next billing cycle if you have cleared your outstanding balance on your Singtel bill. This top-up service is exclusive for Singtel postpaid mobile subscribers only.

How do I enable Auto Top-up for my Singtel bill?

Auto top-up for Singtel bill (exclusive to Singtel postpaid mobile subscribers):

Step 1: Select “Top Up”
Step 2: Login in with your PIN
Step 3: Select chosen low balance alert to trigger auto top-up
Step 4: Select amount you wish to enable auto top-up with
Step 5: Enter your NRIC to complete your top up

The monthly limit for Singtel bill top-up is $200 as per your billing cycle.

How may I verify my Dash Account if I do not need to send money overseas (remittance)?

If you do not require Singtel Dash Mobile Remittance service, you may still digitally verify your Dash Account straight from the Dash app by tapping on More > Edit profile and enter your PIN. From the Edit Profile options, tap on Update Details and proceed accordingly.

What do I need to verify my Dash Account if I do not need to send money overseas (remittance)?

If you do not require Singtel Dash Mobile Remittance service, you may still digitally verify your Dash Account straight from the Dash app by tapping on More > Edit profile and enter your PIN. From the Edit Profile options, tap on Update Details and proceed accordingly.

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