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Top-up

How can I top up the Dash app?

Any Credit/Debit Card (locally-issued):
Step 1: Select “Top Up”.
Step 2: Authenticate with your PIN.
Step 3: Select “Credit/Debit Card”.
Step 4: Select amount you wish to top up.
Step 5: Check on “Save card details for future top-ups” to save your card for seamless top-ups (only available if you have verified your Dash account).
Step 6: You will be redirected to the Payment Gateway to enter your credit/debit card details.
Step 7: You will be prompted by your card issuer to enter a one-time password (OTP).
Note: If you have saved your credit/debit card details with us, you will not be prompted with OTP for subsequent top-ups using the same card.

Any Bank Account (eNETS):
Step 1: Select “Top Up”.
Step 2: Authenticate with your PIN.
Step 3: Select “Bank Account”.
Step 4: Select amount you wish to top up.
Step 5: You will be redirected to the eNETS Payment Gateway to complete your top-up.

OCBC PayAnyone:
Step 1: Select “Top Up”.
Step 2: Authenticate with your PIN.
Step 3: Select “OCBC Pay Anyone”.
Step 4: Select amount you wish to top up.
Step 5: You will be redirected to the OCBC Pay Anyone app.

You can also top up Dash using cash at more than 450 7-Eleven convenience stores, Singtel Retail Shops and Singtel Exclusive Retailers. Alternatively, you can use your NETS card to top up Dash at all AXS kiosks.

How do I top up my Dash wallet using PayNow QR?

On the Dash homepage, go to 'Top Up' and select 'Scan & Pay'. You will see a PayNow QR generated. You now can either scan this QR from your preferred mobile banking app or simply save the QR and upload it into your preferred mobile banking app.

How do I know that I am topping up my Dash wallet and not someone else’s Dash wallet?

When you either scan from or upload your PayNow QR into your preferred mobile bank app, the 'Bill Reference' or 'Description' field would state DASH65. If this is not the mobile phone number registered to your Dash account, contains any other information or empty, please do not proceed to top up. Please also do not edit this field as it may result in your Dash wallet not being topped up.

Can I top up somebody else’s Dash wallet using their PayNow QR?

Yes you can. However please ensure that you see the other person's mobile phone number being reflected in the 'Bill Reference' or 'Description' field in the following format DASH65.

I have performed the top up by scanning my PayNow QR using my bank app but I did not receive money into my Dash wallet, why?

It is very likely that the information in the 'Bill Reference' or 'Description' field was incorrect. If this is the case, you will be refunded the amount within 60 days from the day of the original top up being performed.

I am unable to top up my Dash account by scanning my PayNow QR or by entering my PayNow VPA using my bank app. How can I ask for help?

If you’re facing issues with PayNow on your bank app, please contact your bank directly. If the issue is related to the Dash app, please contact us.

How can I top up another Singtel Dash account?

Go to More Services > Top Up Others > Top-up Dash for others.
Choose the top-up method and select/enter the mobile number of the recipient Dash account.

Why is the top-up amount to my recipient not reflected in my transaction history?

As the monies are not debited from your Dash balance the amount will not be reflected in your transaction history. Please check the statement of your Singtel postpaid mobile bill, banking account or credit/debit card depending on your top-up method. However, the recipient (or the person you have topped up for) will be able to view the transaction in their history as the monies are credited into their Dash account.

What is the maximum amount I can top up for a third party or another Dash account?

The maximum top-up amount from a single Singtel postpaid mobile bill is $200 per month, whereas the maximum top-up for Credit/ Debit top-up options is $999 per Dash account per month. There is no limit to top-up from bank accounts (via eNets). The maximum wallet limit for Dash at any point in time is $999. The daily top-up limit is $2,000 and monthly top-up limit is $10,000.

How can I top up my Dash account using a Credit/Debit card?

From Pay tab, simply click on View More > Top Up > Credit/Debit card > Select the top-up amount. You will be directed to an external website, where you will need to enter the required Credit/Debit card details like 16-digit card number and security code. You may be prompted to enter a one-time password (OTP). The Credit/Debit card has to be issued locally.

Is there a convenience or other admin fee when I make a Credit/Debit card top-up to my Dash account?

The convenience fee is currently waived. There are no charges for Credit/Debit card top-ups to Dash accounts.

I tried to top up using my Credit/Debit card but was unable to. Why?

Credit/Debit card top-ups to Singtel Dash is applicable for Singapore-issued cards only. An error message will appear in the payment portal if you are trying to top up with a foreign-issued card. Dash does not accept top-ups via stored-value facilities (SVF), such as a Dash Visa Virtual Card to another third party account as well. If this is not the case, and if you are still experiencing top-up issues, please call us at 1800-GET-DASH (1800-438-3274) and speak to our customer service officer.

I’ve received a timeout message on the bank page after completing my payment

Some of the banks have implemented different checks after payment completion and the redirection from bank page back to Singtel Dash app might differ from bank to bank. Please click on the top left close button after you have completed your payment and the successful top-up receipt will be displayed accordingly. Your top-up transaction can also be found at the transaction history tab.

I am unable to use Citibank Debit to top up my Dash balance.

Citibank acknowledges that their Internet Banking Page is currently not supported for eNETS mobile browser. Singtel have raised this issue to Citibank and are working with the Bank to enable the page to be displayed promptly within our app. For any enquiries pertaining to Citibank banking issue, please approach the Bank directly at (65)6225 5225.

Can I do a top-up between the entry and exit of a train/bus trip?

No, it is not advisable to do a top-up between the entry and exit of a train/bus trip. Please top-up before or after the trip.

What is the maximum amount of money that my Dash app can contain?

The maximum amount of money that the Dash app can contain at any point of time is $3,000 when your account has been successfully verified.

How do I top up an International Prepaid Airtime account?

To top up, select “Other Options” from the “Pay” screen then select “Top Up” and select “Prepaid Airtime”. Enter the mobile number you wish to top up and select country code. You can currently top up numbers from Bangladesh, China, India, Malaysia, Philippines, or Thailand.

How do I top up a Singtel Mobile Prepaid account?

To top up, select “Other Options” from the “Pay” screen then select “Top Up” and select “Prepaid Airtime”. Enter the mobile number you wish to top up.

How do I save a credit/debit card in Dash?

You can save a credit/debit card in Dash by following these steps: Top up > Select “Credit/Debit card” > Select top-up amount > Ensure that “Save card details for future top-ups” is checked > Select “TOP UP”> Enter credit/debit card details in the secure payment gateway page > Enter 3D Secure One-Time Password (OTP) > Top up successful. Upon trying to do a subsequent top-up, you should see the saved credit/debit card upon selecting “Credit/Debit card” and the top-up amount.

Is it compulsory to save a credit/debit card in Dash in order to do a top-up via credit/debit card?

No, it is not compulsory to save a credit/debit card. However, this will help save time and effort to re-enter your card details when you’re making a top-up again.

How can I top up my Dash account without saving my credit/debit card details?

You can do a top-up via credit/debit card without saving a card by following these steps: Top up > Select “Credit/Debit card” > Select top-up amount > Uncheck “Save card details for future top-ups” > Select “TOP UP” and complete the flow. The credit/debit card which was used will not be saved.

Can I save a different credit/debit card in Dash? What happens to my previously saved credit/debit card?

Yes, you can save a different credit/debit card by following these steps: Top up > Select “Credit/Debit card” > Select top-up amount > Select “Save a different card” > Select “TOP UP” and complete the flow. Your previously saved credit/debit card will be replaced by your newly saved card.

Can I remove my saved credit/debit card in Dash?

Yes, you can remove your saved credit/debit card in Dash by following these steps: Top up > Select “Credit/Debit card” > Select top-up amount > Select “Remove” beside your saved card details.

Can I save a credit/debit card in Dash without doing a top-up?

Unfortunately no, this is not available at the moment. Your credit/debit card details can only be saved upon completion of a top-up to your Dash account.

How many credit/debit cards can I save in Dash?

You can only save 1 credit/debit card at any point in time.

Who is eligible to save a credit/debit card in Dash?

All customers who are able to do a Dash top-up via credit/debit card are eligible to save a credit/debit card in Dash.

Why is there no One-Time Password (OTP) from my issuing bank when I do a top-up using my saved credit/debit card?

An OTP is only required if the credit/debit card used to do a top-up is not saved.

Will I be able to see the top-ups which I did via my saved credit/debit card in my transaction history?

Yes, all top-ups done via a credit/debit card will be reflected in your transaction history.

What should I do if my saved credit/debit card has expired?

You can either choose to (a) Save a different card or (b) Remove your saved credit/debit card which has expired.

How may I verify my Dash Account if I do not need to send money overseas (remittance)?

If you do not require Singtel Dash Mobile Remittance service, you may still digitally verify your Dash Account straight from the Dash app by tapping on More > Edit profile and enter your PIN. From the Edit Profile options, tap on Update Details and proceed accordingly.

What do I need to verify my Dash Account if I do not need to send money overseas (remittance)?

If you do not require Singtel Dash Mobile Remittance service, you may still digitally verify your Dash Account straight from the Dash app by tapping on More > Edit profile and enter your PIN. From the Edit Profile options, tap on Update Details and proceed accordingly.

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