Hello.
What can we help you with?
Topics you might find helpful
Getting Started
Payments
Others
Top-up
There are several ways to top up your Dash wallet. To find out how, visit https://dash.com.sg/topup.
When you either scan from or upload your PayNow QR into your preferred mobile bank app, the 'Bill Reference' or 'Description' field would state DASH65
It is very likely that the information in the 'Bill Reference' or 'Description' field was incorrect. If this is the case, you will be refunded the amount within 60 days from the day of the original top up being performed.
As the monies are not debited from your Dash balance the amount will not be reflected in your transaction history. Please check the statement of your Singtel postpaid mobile bill, banking account or credit/debit card depending on your top-up method. However, the recipient (or the person you have topped up for) will be able to view the transaction in their history as the monies are credited into their Dash account.
The maximum top-up amount from a single Singtel postpaid mobile bill is $200 per month, whereas the maximum top-up for Credit/ Debit top-up options is $500 per Dash account per month. There is no limit to top-up from bank accounts (via eNets). The maximum wallet limit for Dash at any point in time is up to $3,000. The daily top-up limit is $2,000 and monthly top-up limit is $10,000.
From Pay tab, simply click on View More > Top Up > Credit/Debit card > Select the top-up amount. You will be directed to an external website, where you will need to enter the required Credit/Debit card details like 16-digit card number and security code. You may be prompted to enter a one-time password (OTP). The Credit/Debit card has to be issued locally.
Credit/Debit card top-ups to Singtel Dash is applicable for Singapore-issued cards only. An error message will appear in the payment portal if you are trying to top up with a foreign-issued card. Dash does not accept top-ups via stored-value facilities (SVF), such as a Dash Visa Virtual Card to another third party account as well. If this is not the case, and if you are still experiencing top-up issues, please call us at 1800-GET-DASH (1800-438-3274) and speak to our customer service officer.
Some of the banks have implemented different checks after payment completion and the redirection from bank page back to Singtel Dash app might differ from bank to bank. Please click on the top left close button after you have completed your payment and the successful top-up receipt will be displayed accordingly. Your top-up transaction can also be found at the transaction history tab.
Citibank acknowledges that their Internet Banking Page is currently not supported for eNETS mobile browser. Singtel have raised this issue to Citibank and are working with the Bank to enable the page to be displayed promptly within our app. For any enquiries pertaining to Citibank banking issue, please approach the Bank directly at (65)6225 5225.
To top up, select “Other Options” from the “Pay” screen then select “Top Up” and select “Prepaid Airtime”. Enter the mobile number you wish to top up and select country code. You can currently top up numbers from Bangladesh, China, India, Malaysia, Philippines, or Thailand.
You can save a credit/debit card in Dash by following these steps: Top up > Select “Credit/Debit card” > Select top-up amount > Ensure that “Save card details for future top-ups” is checked > Select “TOP UP”> Enter credit/debit card details in the secure payment gateway page > Enter 3D Secure One-Time Password (OTP) > Top up successful. Upon trying to do a subsequent top-up, you should see the saved credit/debit card upon selecting “Credit/Debit card” and the top-up amount.
You can do a top-up via credit/debit card without saving a card by following these steps: Top up > Select “Credit/Debit card” > Select top-up amount > Uncheck “Save card details for future top-ups” > Select “TOP UP” and complete the flow. The credit/debit card which was used will not be saved.
Yes, you can save a different credit/debit card by following these steps: Top up > Select “Credit/Debit card” > Select top-up amount > Select “Save a different card” > Select “TOP UP” and complete the flow. Your previously saved credit/debit card will be replaced by your newly saved card.
If you do not require Singtel Dash Mobile Remittance service, you may still digitally verify your Dash Account straight from the Dash app by tapping on More > Edit profile and enter your PIN. From the Edit Profile options, tap on Update Details and proceed accordingly.
If you do not require Singtel Dash Mobile Remittance service, you may still digitally verify your Dash Account straight from the Dash app by tapping on More > Edit profile and enter your PIN. From the Edit Profile options, tap on Update Details and proceed accordingly.