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Dash Rewards

How do I become a Dash Rewards member?

If you are a new Dash user, you will automatically be enrolled as a Dash Rewards member once you setup your Dash account. For existing Dash users, you'll need to update your Dash app to be enrolled in the new Dash Rewards programme.​ Please accept the new Dash Rewards Terms & Conditions in order to view your member account and utilize the functions on Dash Rewards page in-app.

What are the benefits of Dash Rewards Programme?

You get to earn points for every S$1 spent. You will also earn points each time you remit. With the points earned, you can redeem a reward of your choice from our Dash Rewards catalogue.

How do I earn Dash reward points?​

Earn Dash reward points for every S$1 spent excluding transactions for Singtel bill payment, donations to charity organisations, top up to Dash accounts, payments to another Dash account, payments to Etiqa Insurance Pte. Ltd., payments to Great Eastern General Insurance Limited, cashout and adjustments made for refunded transactions. Each remit overseas will earn you 100 points.

How do I upgrade to the next tier?

All new and existing Dash users will start off as a Silver member in the Dash Rewards Programme. Simply spend $50 - $299 in a month to be upgraded to a Gold member, or $300 and above in a month to be upgraded to a Platinum member. Your membership status will be upgraded the next day upon meeting the required spend. Dash remittance customers will need to make payment transactions in order to upgrade your membership tier.

How do I maintain my membership tier status?​

Upon being upgraded to the next membership tier, your membership status will remain valid for the next 6 months. This 6 months validity period will be reset every time you meet the minimum spending requirements. For Silver membership tier, you will need to spend <$50 every month. For Gold membership tier, you will need to spend $50 - $299. For Platinum membership tier, you will need to spend $300 and above every month. If you do not meet the minimum spending requirements for 6 consecutive months after being upgraded, you will be downgraded to a lower membership tier in the 7th month. For example, you start off in Silver tier and spend $50 on 1 September 2020. You will be upgraded to Gold tier and the tier upgrade will be reflected the next day. This Gold tier status will last for 6 months until 1 February 2021. If you spend $50 again in October 2020, the 6 months validity period of your Gold tier would reset in October 2020 and would last until March 2021 instead. If you do not meet the $50 minimum spend requirement for the 6 consecutive months from October 2020 to March 2021, you would be downgraded to Silver tier on 1 April 2020 in the 7th month.

Can I earn points accorded to the higher membership tier in the transaction that upgrades me to the next tier? E.g. if spending S$60 as a Silver member gets me to the Gold level, will I earn 50 x 2 points (for Silver member tier) + 10 x 4 points (for Gold

No, all points for each transaction are calculated according to the membership tier you are in when you make the transaction. Upon upgrading of the membership tier status, points for the next transaction will then be calculated according to the new membership tier status, with effect from the same day of the qualifying transaction. Membership tier status upgrade will be reflected in your member account the next day. E.g. You are a Silver member. You spend $60 in your first transaction, earning $60 x 2 points = 120 points and you will be upgraded to a Gold member. In the next transaction on the same day, you will then earn 4 points for every $1 spent.

I use the Dash app mainly to perform remittance. Do I earn points and get upgraded to the next membership tier too?

You will earn 100 points for every remit overseas. However, in order to upgrade your membership status, you will need to make purchases and accumulate your spending amount. Upon hitting the minimum spend criteria, you will then be upgraded to the next membership tier.

How soon will my points be credited?

Your points will be credited into your account the next day.

When will my points expire?

Your Dash reward points will expire 1 year from the date of issuance. For example, you earned 100 points in January 2020, these 100 points will expire in February 2021.

How do I redeem my points?​

Simply tap on your preferred reward(s), then tap on “Redeem Now” and it will be reflected under your 'Active Rewards' tab. You can either head to a participating merchant outlet to use the reward or redeem it online instantly for rewards that allow online redemptions.

Where can I find the list of rewards available for redemption?​

Tap on the flashing gold coin on the top right hand corner of your homepage.

How do I check my points balance and points earned or redeemed?​

Your points balance is shown at the top right corner on your Dash app homepage with a flashing gold coin icon. To check your points history, tap on the flashing coin icon and tap on the 'Points History' button. You may use the 'Filter' function to check your 'Points Earned' and 'Points Redeemed'.

I just redeemed for a reward. When will I see my reward in my account?

You will see your redeemed reward reflected under 'Active Rewards' page in your Dash app.

I have a problem redeeming my Dash Rewards. What should I do?​

Please call Dash Hotline at 1800-438-3274 for assistance.

I previously redeemed for a reward but I changed my mind. Can I request for a refund of my points?

All redeemed rewards are not allowed for a refund. Hence, please be sure when you are redeeming for a particular reward. No refunds will be entertained after. Please check our terms and conditions for more details.

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