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Dash Rewards

What are the benefits of Dash Rewards Programme?

• Earn points for every S$1 spent*.
• Earn 50 points each time you remit.
• With the points earned, you can redeem a reward of your choice from our Dash Rewards catalogue.
*Applicable only for transactions with QR code payments, excluding PayNow transactions, with effect from 1 September 2022.

How do I earn Dash reward points?​

Earn Dash reward points for every S$1 spent*. You will earn double the points for a limited time only – e.g. 2 points, 4 points or 6 points for every S$1 spent depending on your membership tier, with some exclusions on transactions applied. You will also earn 50 points for each remittance made.

*Applicable only for transactions with QR code payments, excluding PayNow transactions, with effect from 1 September 2022.

How do I upgrade to the next tier?

All new and existing Dash users will start off as a Silver member in the Dash Rewards Programme. Simply spend $50 - $299 in a month to be upgraded to a Gold member, or $300 and above in a month to be upgraded to a Platinum member. Your membership status will be upgraded the next day upon meeting the required spend. Dash remittance customers will need to make payment transactions in order to upgrade your membership tier.

How do I maintain my membership tier status?​

Upon being upgraded to the next membership tier, your membership status will remain valid for the next 6 months. This 6 months validity period will be reset every time you meet the minimum spending requirements. For Silver membership tier, you will need to spend <$50 every month. For Gold membership tier, you will need to spend $50 - $299. For Platinum membership tier, you will need to spend $300 and above every month. If you do not meet the minimum spending requirements for 6 consecutive months after being upgraded, you will be downgraded to a lower membership tier in the 7th month. For example, you start off in Silver tier and spend $50 on 1 September 2020. You will be upgraded to Gold tier and the tier upgrade will be reflected the next day. This Gold tier status will last for 6 months until 1 February 2021. If you spend $50 again in October 2020, the 6 months validity period of your Gold tier would reset in October 2020 and would last until March 2021 instead. If you do not meet the $50 minimum spend requirement for the 6 consecutive months from October 2020 to March 2021, you would be downgraded to Silver tier on 1 April 2020 in the 7th month.

Can I earn points accorded to the higher membership tier in the transaction that upgrades me to the next tier? E.g. if spending S$60 as a Silver member gets me to the Gold level, will I earn 50 x 2 points (for Silver member tier) + 10 x 4 points (for Gold

No, all points for each transaction are calculated according to the membership tier you are in when you make the transaction. Upon upgrading of the membership tier status, points for the next transaction will then be calculated according to the new membership tier status, with effect from the same day of the qualifying transaction. Membership tier status upgrade will be reflected in your member account the next day. E.g. You are a Silver member. You spend $60 in your first transaction, earning $60 x 2 points = 120 points and you will be upgraded to a Gold member. In the next transaction on the same day, you will then earn 4 points for every $1 spent.

I use the Dash app mainly to perform remittance. Do I earn points and get upgraded to the next membership tier too?

You will earn 50 points for every remit overseas. However, in order to upgrade your membership status, you will need to make purchases and accumulate your spending amount. Upon hitting the minimum spend criteria, you will then be upgraded to the next membership tier.

How soon will my points be credited?

Your points will be credited into your account the next day.

When will my points expire?

Your Dash reward points will expire on the last day of the 12th calendar month, starting from the month that you have earned the points. For example, your 100 points earned on 15 Aug 2020 will expire on 31 Jul 2021. In this case, Aug 2020 is counted as the first month of the 12-month calendar period for expiry. You may view your upcoming 3 months points expiry in your Dash Rewards homepage on the app, under the “Points History” section. We strongly encourage you to check your points expiry on a regular basis in order not to miss out on the upcoming expiring points as we will not reinstate your expired points.

How do I redeem my points?​

Simply tap on your preferred reward(s), then tap on “Redeem Now” and it will be reflected under your 'Active Rewards' tab. You can either head to a participating merchant outlet to use the reward or redeem it online instantly for rewards that allow online redemptions.

Where can I find the list of rewards available for redemption?​

Tap on the gold coin icon on the top right hand corner of the Dash app homepage.

How do I check my points balance and points earned or redeemed?​

Your points balance is shown at the top right corner of your Dash app homepage beside the gold coin icon. To check your points history, tap on the gold coin icon and tap on the ‘Points History’ button. You may use the ‘Filter’ function to check your ‘Points Earned’ and ‘Points Redeemed’.

I just redeemed for a reward. When will I see my reward in my account?

You will see your redeemed reward reflected under 'Active Rewards' page in your Dash app.

I have a problem redeeming my Dash Rewards. What should I do?​

Please call Dash Hotline at 1800-438-3274 for assistance.

I previously redeemed for a reward but I changed my mind. Can I request for a refund of my points?

All redeemed rewards are not allowed for a refund. Hence, please be sure when you are redeeming for a particular reward. No refunds will be entertained after. Please check our terms and conditions for more details.

How do I become a Dash Rewards member?

If you are a new Dash user, you will automatically be enrolled as a Dash Rewards member once you setup your Dash account. For existing Dash users, you'll need to update your Dash app to be enrolled in the new Dash Rewards programme.​ Please accept the new Dash Rewards Terms & Conditions in order to view your member account and utilize the functions on Dash Rewards page in-app.

What are the transactions that do not qualify for Dash reward points?

You will not earn Dash reward points for the following transactions:
• Singtel bill payments
• Donations to charitable, social and/or religious organisations
• Top-ups to Dash accounts
• Top-ups to stored-value facilities or e-wallets (including but not limited to EZ-Link, TransitLink and GrabPay)
• Transit transactions such as bus or MRT
• Payments for automobile parking charges
• Payments to another Dash account or insurance companies such as Etiqa Insurance Pte. Ltd., Great Eastern General Insurance Limited
• Cash outs and/or adjustments made for any refunded transactions
• PayNow transactions
• All Visa transactions*
*With effect from 1 September 2022.

How do I redeem my points?

From your Dash app homepage, tap on the gold coin icon on the top right corner, to go to the Dash Rewards homepage. Select the reward that you wish to redeem from our catalogue. Then, tap on the "Redeem Now" button. To view your redeemed Rewards voucher, tap on "My Rewards", followed by "Active Rewards". Your voucher will appear on the “Active Rewards” page.

Where do I see my redeemed reward?

From your Dash app homepage, tap on the gold coin icon to go to the Dash Rewards homepage. Then tap on "My Rewards" and your redeemed reward will be reflected on the "Active Rewards" page.