Hello.

You can enjoy better exchange (FX) rates when you send more money to Australia, supported countries in Europe (including the United Kingdom), South Korea or Vietnam.

Transaction fees range from SGD2 to SGD7 depending on the selected country, and according to the remittance amount which falls within the following ranges:

• Send amount: SGD 1 – 499.99
• Send amount: SGD 500 – 1,999.99
• Send amount: SGD 2,000 or more

To obtain the final transaction fee, launch your Dash app and select your recipient from any of these receiving destinations: Australia, Europe (including the United Kingdom), South Korea or Vietnam, and enter your send amount.

The exchange (FX) rates displayed on the remittance page of the Dash app are indicative rates and are subject to market fluctuations in the day. The final FX rate applied to your remittance transaction will be shown on the remittance confirmation page of the Dash app.

Do ensure your Dash app is updated to minimum app version 6.12, applicable for iOS and Android. To check your app version, launch your Dash app, go to “Account” and the app version is displayed at the bottom of the page.

A live exchange (FX) rate is quoted when a remittance transaction is initiated. The FX rate may change according to market conditions. The final FX rate applied for a remittance transaction is displayed on the remittance confirmation page of the Dash app.

We provide real-time processing of every remittance request. Once a remittance transaction is processed, it cannot be cancelled.

No. The transaction and wallet limit remain the same.

To enhance your Dash account security and keep it safe, these measures are implemented from 18 November 2024.

1. Fraud detection that utilises analytics based on known or reasonable user patterns, to stop the following potential fraudulent activities in real time:
i. Unauthorised account logins from potential scammers or phishing attempts
ii. Unauthorised high risk transactions like cashouts or overseas remittances

2. 24-hour cooling off period when user logs in to a new device where:
i. A new overseas remittance recipient will not be added
ii. Mobile number change is not allowed
iii. Total cumulative spend on the wallet, including overseas money transfers, is capped at SGD1,000

Should you require to perform any of the above services while the cooling period is in place, please contact us at 1800-438-3274, for further verification, before being allowed to proceed.

3. Default limit per transaction, prescribed by the Monetary Authority of Singapore.
i. All payment transactions, including overseas money transfers, initiated from the Dash app, will be subject to a default limit of SGD1,000 per transaction
ii. You will be able to change the transaction limit for your account within the account settings page in your Dash app

4. SMS alert notifications provided for:
i. New device login
ii. New remittance beneficiary added
iii. Mobile number change

Dash is all-in-one mobile e-wallet that lets you pay, remit, save, invest and insure from one app. With Dash, you can:

Yes, the Singtel Dash app is free. There are no fees and charges for making payments at shops, MRT, buses and taxis via the Singtel Dash app.

Remittance-related fees are listed on dash.com.sg/remit and other fees are shown in the table below:

No. Singtel Dash is available to all customers regardless of mobile service provider.

You can download the Dash app on the App Store, Google Play or Huawei AppGallery.

Signing up for Singtel Dash is easy. To enjoy the full Dash experience, download the latest Singtel Dash app from the App Store, Google Play or Huawei AppGallery to sign up. Note: You will need your NRIC/FIN/Employment Pass/S Pass/Work Permit number to sign up.

No. You can only sign up for one Dash account per NRIC/FIN/Employment Pass/S pass. This helps us keep your account safe.

No. You will need your NRIC/FIN/Employment Pass/S Pass/Work Permit to sign up.

You will need a valid Singapore registered mobile number and your NRIC/FIN/Employment Pass/S Pass/Work Permit to sign up. FIN documents must be valid for a minimum of three months.

Anyone who is a Singapore Citizen, Permanent Resident or Foreigner with an Employment Pass, S Pass or Work Permit, and is at least 16 years old is eligible. You will also need a Singapore-registered mobile number.

Pay with Dash at any retailer that accepts Dash, FavePay or PayNow payments, or Visa contactless payments. You can also dash around islandwide on buses, trains and taxis. To pay with your phone on buses and trains, you will need a NFC-enabled phone for Android devices or add your Dash Visa Virtual Card to your Apple wallet.

Your recipient needs to be a Chinese national with a bank account and Weihuikuan (微汇款） setup in WeChat (Weixin), in order to receive the remittance. To do so, search 'Weihuikuan (微汇款）' in WeChat (Weixin) > Global Remittance > Receive Money via Phone Number. The recipient has 24 hours to complete the Weihuikuan (微汇款） set-up in Wechat (Weixin).

It is important to ensure the mobile number is correct before sending to the WeChat (Weixin) account.

Method 1: Tap on ‘+Add money' in Touch ‘n Go app > Copy DuitNow account number
Method 2: Tap on Profile icon in Touch ‘n Go app > Copy DuitNow account number under your name

Before you top up a Touch ‘n Go eWallet, do ensure that your recipient has the Touch 'n Go eWallet App installed and is registered with a TNG eWallet Pro or Premium account to receive top-ups from Singapore.

If you are sending to a new recipient on Dash:

1. You need your recipient’s Name, Touch ‘n Go account number (12-digit DuitNow account number), Mobile number, Date of Birth and Address
2. Tap ‘Remit’ in Dash app > Add Recipient
3. Select Malaysia as receiving country, followed by ‘Touch ‘n Go eWallet’ under remittance service(s)
4. Add recipient’s TNG eWallet account number under “Recipient’s DuitNow ID”
5. Enter OTP and recipient has been added

If you are sending to an existing recipient on Dash:

NOTE: Currently, you can only choose to send money to either a bank account or a Touch ‘n Go eWallet for the same recipient.

1. Tap ‘Remit’ in Dash app > ‘View Details’ of existing recipient > Tap ‘Edit’
2. Change remittance services to ‘Touch ‘n Go eWallet’
3. Add recipient’s TNG eWallet account number under “Recipient’s DuitNow ID”
4. Enter OTP and recipient has been added

For each top-up, a transaction fee of SGD2 is charged, regardless of the amount transferred.

The top-up will occur in real-time (up to 15 minutes).

Currently, the Dash app allows each recipient to use only one remittance service. We will enhance this functionality and make it available to you as soon as possible.

The minimum top-up amount is MYR20 or around SGD6 (subject to the FX rate), excluding the transaction fee.

The maximum top-up amount varies for Touch ‘n Go ‘Lite’ and ‘Premium’ accounts, and it is also subject to the Dash wallet limit.

For example, the maximum limit for a Touch 'n Go Premium account is MYR20,000, and the maximum daily remittance limit for Dash Verified Non-WP holder is SGD5,000. You can send up to SGD5,000 a day or around MYR16,500 (subject to the FX rate).

With a verified Singtel Dash Mobile Remittance account on app versions 6.2.0 and above, you may remit up to S$5,000 a day and up to S$25,000 a month if you are not a Work Permit holder. For Work Permit holders, you may remit up to S$3,000 per day and per month. However, for both Work Permit and non-Work Permit holders, total Dash wallet debit transactions, including remittance, cannot exceed S$100,000 in a year.

Please refer to Touch ‘n Go FAQ here

Do ensure your Dash app is updated to minimum app version 6.15.0, applicable for iOS and Android. To check your app version, launch your Dash app, go to “Account” and the app version is displayed at the bottom of the page.

If your app version is 6.15.0 and you do not see the Touch ‘n Go remittance service, please reinstall your Dash app.

All payment transactions, including overseas money transfers, initiated from the Dash app, will be subject to a default limit of SGD1,000 per transaction. To change the transaction limit, go to the account settings page in your Dash app to key in your preferred amount.

We have recently upgraded our system to provide a better experience for our users. One of the improvements we’ve made is to issue a single card for both e-commerce and transit payments.

Dash has an annual transaction limit of up to S$100,000 (or equivalent in other currencies). This limit applies to all payments and remittance made with Dash, and does not apply to the following types of transactions:
1. Incoming funds from top-ups, remittance or peer to peer transfer (P2P)
2. Payments that do NOT go through the Dash wallet (e.g. Payment made to Etiqa for Dash EasyEarn through eNets)

The annual limit resets yearly and will be reset on 1 January each year.

The various transaction limits are listed in this table and broadly classified into three account categories:

1) Non-verified account
2) Verified Work Permit (WP) Holder account
3) Verified non-WP Holder account

Dash is regulated by the Monetary Authority of Singapore (MAS). To protect users and to minimise misuse, we are required to impose balance and transaction limits on Dash. To find out more about your current available transaction balance, you can call our customer hotline at 1800-438-3274 or fill in the enquiry form at dash.com.sg/contact.

To make payment for local e-commerce stores, simply login to your Singtel Dash app, tap on the Dash Visa Virtual Card to retrieve your unique 16 digit account number, expiry date and security code. You can key in these details into the payment details on the e-commerce stores just like a credit/debit card payment.

To view your transaction history, select ‘History’ on your Singtel Dash app.

To authorise Payment without PIN for amounts below $100

Payment without PIN allows you to make payments quickly from your Singtel Dash app for amounts below $100 without having to enter your PIN. Payment without PIN is available for both Android and iPhones.

Update your app to the latest version and select ‘Account’ > ‘Dash Wallet’ > ‘Transaction Limit’ to adjust your limit.

You may add your Dash Visa card to the ComfortDelGro app (Zig).

To view your transaction history, select ‘History’ on your Dash app

The re-carding process is a seamless process whereby a new card number is issued automatically when you update your Dash app to the latest version.
Upon receiving the new Dash Visa Virtual card number, you are encouraged to:

1. Delete the previously saved card and add your new card to Apple Wallet (iOS), or enable the tap to pay function on Android devices when prompted.

2. Update all your recurring bill payment arrangements and apps/websites that you have saved your previous card details with the new card number. Do remember to delete the old card details.

3. For users of SimplyGo, update your new card details on the SimplyGO App to continue to track real-time transit usage.

4. Please note that all previous card numbers will expire on 16 June 2021.

The Dash Visa Virtual Account gives you a unique 16-digit card number and security code, that allows you to make online purchases at local e-commerce stores with Visa. With a compatible Android NFC-enabled phone equipped with Google Mobile Services or iOS device, you will also be able to make payments at Visa Contactless accepted retailers in Singapore.

To make payment for local e-commerce stores, simply login to your Singtel Dash app, tap on the Dash Visa Virtual Card to retrieve your unique 16 digit account number, expiry date and security code. You can key in these details into the payment details on the e-commerce stores just like a credit/debit card payment.

Only iPhones that are Apple Pay enabled, or compatible NFC-enabled Android mobile phones will be able make to make payments at retailers accepting Visa Contactless payments. Currently Xiaomi, OnePlus, OPPO mobile devices and Huawei phone models not equipped with Google Mobile Services are not supported. To verify if your phone is compatible, please contact us at 1800-GET-DASH (1800-438-3274). To make payment, simply let cashier know that you would like to pay via Visa Contactless. For Android mobile phones, if you have chosen Singtel Dash as the default Tap and Pay service in your phone NFC settings, simply unlock your phone and tap on the Visa Contactless terminal while your screen is ON. If Singtel Dash is not your default Tap and Pay service, you need to launch Singtel Dash and Tap on the Visa Contactless terminal while your screen is ON. For iPhones, add your Dash Visa Virtual Account to your Apple Pay wallet and tap to pay.

No, the Dash Visa Virtual Account is accessed through the Singtel Dash app. You do not need to carry a physical card as the details are within the Singtel Dash app in your mobile phone.

There are no annual fees or finance charges for the Dash Visa Virtual Account.

Simply tap on the Singtel Dash Visa Virtual Card on the Dash app home page to get your new card details. Insert or update the new card details into the respective payment portals to ensure that your recurring payment arrangements are not impacted.

You will need your:
• Your mobile phone and active mobile number (the number that you will use for your mobile remittance service)
• Recipient’s particulars (mobile number, full name, date of birth, address)
• Original NRIC / Work Permit / S Pass / Employment Pass (EP)
• (For EP/SP/WP except FDW) Your proof of billing / address, which can be any of the documents below:

1. Singtel, M1, Starhub bill or any other telco bill

2. Bank statement

3. Dormitory card/pass

4. Employment Letter with company letterhead and customer’s full name

5. Tenancy agreement

6. Letter from Singapore government agency (Eg. MOM)

7. Water or Electricity bill

You can check the latest exchange rate from the Dash app. Just go to “Send Money” > “Overseas” page.

Australia
• All available banks in Australia. For example, CBA, Westpac, ANZ, NAB and Macquarie Bank.

Bangladesh
• Cash pick-up at Agrani Bank
• bKash wallet
• Bank accounts at 15 banks, including Argani Bank, Bangladesh Krishi Bank, BRAC Bank, Dutch-Bangla Bank, Ismali Bank Bangladesh, Jamuna Bank, Janata Bank, National Bank, NRB Global Bank, Prime Bank, Pubali Bank, Rupali Bank, Shahjalal Islami Bank, Sonali Bank, and Uttara Bank.

China
• Alipay-linked bank accounts
• China Union Pay cards of 10 banks, including Agricultural Bank of China, Bank of China, Bank of Communications, China CITIC Bank, China Construction Bank, China Everbright Bank, Industrial and Commercial Bank of China (ICBC), Ping An Bank, Postal Savings Bank of China and Shanghai Pudong Development Bank.
• WeChat wallet or linked bank card

India
• Bank accounts at 16 banks, including Axis Bank Ltd, Bank of Baroda, Bank of India, Canara Bank, Federal Bank Ltd, HDFC Bank Ltd, ICICI Bank Ltd, Indian Bank, Indian Overseas Bank, Kotak Mahindra Bank td, Punjab National Bank, South Indian Bank, State Bank of India, Tamilnad Mercantile Bank Ltd, Union Bank of India, and Yes Bank Ltd
• Cash pick-up at Muthoot Finance and Manappuram Finance

Indonesia
• Bank accounts at 13 banks, including Bank BTN, Bank CIMB Niaga, Bank Danamon, Bank Mandiri, Bank Muamalat, Bank Negara Indonesia (BNI), Bank OCBC NISP, Bank Permata, Bank Rakyat Indonesia (BRI), Bank Sinarmas, Bank Syariah Mandiri, Bank UOB Buana, and BCA.
• LinkAja wallet

Malaysia
• Bank accounts at 27 banks, including Affin Bank, Affin Islamic Bank, Alliance Bank, Alliance Islamic Bank, AmIslamic Bank, Bank Islam Malaysia, Bank Kerjasama Rakyat, Bank Muamalat Malaysia, CIMB Bank, CIMB Islamic Bank, Citibank, Hong Leong Bank, Hong Leong Islamic Bank, HSBC Bank, HSBC Amanah Malaysia, Kuwait Finance House Malaysia, Malayan Banking (Maybank), Maybank Islamic, OCBC Al-Amin Bank, OCBC Bank, Public Bank, Public Islamic Bank, RHB Bank, RHB Islamic Bank, Standard Chartered Bank, Standard Chartered SAADIQ, and United Overseas Bank.

Philippines
• Cash pick-up at Cebuna Lhuillier, LBC Express, M Lhuillier, and Palawan Pawnshop
• Bank accounts at 17 banks, including BDO Unibank, BPI, BPI Savings, China Bank, China Bank Savings, East West Bank, HSBC, Land Bank, Maybank Phils. Inc., Metrobank, Philippine National Bank, Philippine Savings Bank, RCBC, RCBC Savings Bank, Security Bank, Union Bank, and United Coconut Planters Bank.

United Kingdom
• All banks in the United Kingdom that are on Faster Payments network

You must first verify your account for Singtel Dash Mobile Remittance. With app versions 6.2.0 and above, you may remit up to S$5,000 a day and S$10,000 a month if you are not a Work Permit-holder. If you are a Work Permit-holder, you may remit up to S$3,000 per day and per month. However, your total Dash wallet debit transactions, including remittance, cannot exceed S$30,000 in a year.

Step 1: Register and set-up your Singtel Dash Mobile Remittance account. You can do so directly from the Dash app by going to “Send Money” > “Overseas” > “Register for Remittance”.

Assistance is also available at the locations below. Feel free to visit us.:

Should you need further assistance, you may also visit us at these locations for assistance:

• Lucky Plaza #02-18/21, Mondays to Saturdays from 9am - 8pm and Sundays/Public Holidays from 8am - 8pm
• Lucky Plaza #03-91, Saturdays and Sundays from 11am - 6pm
• City Plaza #01-01A, Mondays to Sundays from 10am - 6pm

In addition, look out for Singtel Dash Mobile Remittance roadshows at various locations islandwide to update your details.

If you do not update your details, you may not be able to perform mobile remittance and your Singtel Dash account may be suspended.

You can register up to a maximum of five (5) recipients.

Transactions might not be successful at certain merchants, due to the following reasons:

1. There are insufficient funds in your wallet.

2. Your account might have reached the daily/monthly/annual transaction limit.

3. The merchant might be classified within our restricted list of merchants and/or merchant category codes.

4. The merchant might not have updated Dash's new series of card numbers for use on their site. Please inform us of the merchant details and we will reach out to them soonest.

All previously issued card number (with first 6 digits '404585') will be made invalid by 16 June 2021.

All users will be issued with a new Dash Visa Virtual Card from 11 June 2021. One month prior to the expiry of the Dash Visa Virtual Card, the Dash app will automatically re-issue a new card prior to the actual date of expiry of the previous card. Users do not need to submit any application for renewal.

Simply tap on the Singtel Dash Visa Virtual Card on the Dash app home page to get your new card details. Insert or save the new card details into the payment portal to continue making payments with Dash.

The app is protected with a 6-digit PIN and a One-Time Password (OTP). Confidential information such as Top-Up, Transaction History and Personal Information are further protected with a re-verification of your 6-digit PIN. Your Dash wallet can also be instantaneously blocked to prevent further use. This can be done simply by calling us at 1800-438-3274.

As part of mobile security, check out the following tips for protecting yourself against threats on your mobile phone.

An email notification will be sent for pinless purchases. Pinless payments can only be enabled by you and only after you have authenticated yourself with your pin/fingerprint.

Yes, for security reasons, only the last 4 digits of your credit/debit card will be stored in the Dash app.

The Singtel Dash app contains confidential information on your transaction history and your profile information. Your security is important to us and we’ve set this up so that we can prevent any unauthorised access to your account.

For your account’s security, access to your account will be locked after 10 consecutive unsuccessful attempts. To unlock it, please call us at 1800-GET-DASH (1800-438-3274) for verification of your identity so that we can reset your PIN.

You can call us at 1800-438-3274 to unlock your Singtel Dash app.

We are sorry to hear that you’ve lost your phone. For safety reasons, please call us at 1800-438-3274 to block your Singtel Dash wallet. This will prevent any form of financial transactions from been conducted on your Dash wallet. Once you’ve got your replacement phone and SIM card sorted out, you can call us at 1800-438-3274 to unblock your Singtel Dash wallet. You may now log in again to your Dash app and continue to use as per norm.

You have up to 10 tries to key in your 6-digit Dash PIN when you log in to your Dash app. If you have forgotten your PIN, please tap on the “Forgot PIN” link in your Dash app and follow the steps to set your new PIN.

Step 1: You will need to key in your mobile number and ID number.
Step 2: A link will be sent to you in the form of SMS.
Step 3: For Android users, please check the settings on your phone is set to prompt app when you wish to open a link on SMS (note that different manufacturers may have different setup)

Android 11 and below: Settings > Apps > Locate Default Browser > Select Open by default > Clear defaults Android 12: Settings > Apps > Singtel Dash > Default > Open supported Links (On)
> Supported web addresses > dash.com.sg (On)

Follow the steps below and note that the link will expire in 2 mins.

Tap on the SMS link to launch the Dash app to set your new PIN and to re-enter the new PIN to confirm.

Step 4: Thereafter, you are all set and good to go.

In the event you were not able to reset the PIN via the app, please call us at 1800-GET-DASH (1800-438-3274) to speak to a customer service officer for verification of your identity so that we can reset your PIN. Please note that when our customer care officer resets your PIN, you will receive a temporary PIN in the form of SMS. Please note that the temporary PIN will be valid within 1 day and you will need to proceed to login to Dash App to update your temporary PIN to a new PIN of your choice.

We are sorry to see you go. Please call us at 1800-438-3274 and speak to our customer service officer who will help to close your Dash account. You can transfer the remaining balance in your Singtel Dash wallet to your bank account via PayNow VPA or to another Dash wallet. Please note that you will be required to sign an indemnity form for the latter.

Yes. If you still have your old existing mobile number SIM card, please log in to your Dash app and select "Account" > Tap on your name to view "Profile" > Select "Edit" on the top right of the page > Select "Change" next to your old mobile number > Follow the steps to key in your old and new mobile number > Click "Save"

If you do not have your old SIM card, kindly call our customer care hotline at 1800-438-3274 and the customer care officer will help you to change your number.

You may have loaded the pay taxi screen before the taxi driver submits the payment request. The taxi counter code list refreshes every few seconds and your taxi number it would automatically show in the list once the driver has initiated the payment from his terminal. Alternatively, you could key the taxi counter code to proceed.

This may mean that you already have a Dash/mWallet/mRemit account. Try logging in to the Singtel Dash app with your mobile number and PIN. If you are unable to log in, please contact us at 1800-GET-DASH (1800-438-3274)

1. Singtel, M1, Starhub bill or any other telco bill
2. Bank statement
3. Dormitory card/pass
4. Employment Letter with company letterhead and customer’s full name
5. Tenancy agreement
6. Letter from Singapore government agency (Eg. MOM)
7. Water or Electricity bill

From 1 August 2024, a fee of 2% will be charged for each credit or debit card top-up. This applies to all top-up transactions, including auto top-ups. From 11 October 2022, a S$0.50 fee applies for all top-ups made at 7-Eleven, Sheng Siong $TM and SOCASH outlets.
You can top up at the following channels without incurring any convenience fee:
1) AXS
2) OCBC PayAnyOne
3) eNETS
4) PayNow VPA and QR code
5) Dash EasyEarn
6) Dash PET

You can top up at the following channels without incurring any fees:
1) AXS
2) OCBC PayAnyOne
3) eNETS
4) PayNow VPA and QR code
5) Dash EasyEarn
6) Dash PET

The top-up limit is imposed by the service provider.

Yes, you may top up more than S$500 at 7-Eleven. However, the maximum amount per transaction is S$500 and S$0.50 fee applies for each transaction. Alternatively, you may consider other top-up channels with higher top-up limits.

No, all top-up fees are non refundable.

If a 'convenience fee' is applicable to the selected top-up channels, it will be reflected in your transaction history.

The convenience fee of 2% will be added to the total amount that you wish to top up. For example, if you wish to top up S$100, the total payable will be S$102.

Customers are informed of these convenience charges since 19 July 2022 via a variety of channels. They include the Dash top-up page/ inapp push/ email/ SMS.

The fee will go towards offsetting the top-up cost imposed by the providers and enhancing your Dash app experience.

The S$0.50 fee will be deducted from top-up amount. For example, if you top up S$100, you will receive S$99.50. Your transaction history will show S$100 Dash Top-Up and a deduction of S$0.50 Convenience Fee.

Australia
• Bank
No Maximum per Transaction
No Minimum per Transaction

Bangladesh
• Bank
Maximum per Transaction BDT 200,000
Minimum per Transaction BDT 50
Compliance accumulated limit BDT 1,000,000 per day per Recipient

• bKash
Maximum per Transaction BDT 125,000
Minimum per Transaction BDT 50
Maximum wallet limit BDT 450,000
Monthly limit BDT 450,000

• Cash pickup
Maximum per Transaction BDT 400,000
Minimum per Transaction BDT 10

China
• Bank
Maximum per transaction CNY 19,999.99
Minimum per transaction CNY 100
Maximum Daily Limit USD 10,000 per Calendar day
Maximum USD50,000 per China citizen recipient per calendar year
Maximum 2 transactions per day

• Alipay
Maximum per transaction CNY 50,000
Minimum per transaction CNY 1.00
Maximum per calendar year CNY 500,000
Compliance accumulated limit CNY 50,000 per day per Recipient
Maximum 5 transactions per month (no validation on Dash)

• WeChat (Weixin) linked bank card
Maximum per transaction CNY 50,000
Minimum per transaction no minimum
Maximum CNY500,000 per recipient per year*, subject to bank restrictions
Maximum 15 transactions per recipient per month*

• WeChat (Weixin) wallet
Maximum per transaction CNY 30,000
Minimum per transaction no minimum
Maximum CNY500,000 per recipient per year*,
Maximum 15 transactions per recipient per month*

*Limit is shared between linked bank card and wallet

India
• Cash pickup
Maximum per Transaction INR 50,000
Minimum per Transaction INR 100
Daily Limit INR 150,000
Transaction amount > INR50,000, a Cheque / Bank Draft will be issued to Recipient instead.

• Bank
Maximum per transaction: INR 500,000
Minimum per transaction INR 100
Compliance accumulated limit INR 1,000,000 per day per Recipient

Indonesia
• Bank
- For All Banks (except BANK RAKYAT INDONESIA (002), BANK NEGARA INDONESIA (009), BANK CENTRAL ASIA (624))
Maximum per transaction IDR 50,000,000.00
Minimum per transaction IDR 50,000
Compliance accumulated limit IDR 750,000,000.00 per day per Beneficiary

- For BANK RAKYAT INDONESIA (002), BANK NEGARA INDONESIA (009), BANK CENTRAL ASIA (624) only
Maximum per transaction IDR 100,000,000.00
Minimum per transaction IDR 50,000
Compliance accumulated limit IDR 750,000,000.00 per day per Beneficiary
Transaction will be on hold for compliance review based on the supporting document should the sender or receiver has exceeded the compliance limit.

• E-wallets
Maximum transaction: IDR 20,000,000.00
Minimum transaction IDR 10,000

Malaysia
• Bank
Maximum per Transaction MYR 999,999
Minimum per Transaction MYR 1
Daily Limit MYR 999,999
Compliance accumulated limit MYR 100,000 per day per Recipient

Thailand
• Bank
Maximum per Transaction THB500,000
Minimum per Transaction THB 50

The Philippines
• Bank
Maximum per transaction PHP 500,000
Minimum per transaction PHP 10
Compliance accumulated limit PHP 500,000 per day per Recipient

• Cash pickup
Maximum per transaction PHP 50,000
Minimum per transaction PHP 10
Compliance accumulated limit PHP 500,000 per day per Recipient

• GCash
Maximum per month PHP 100,000 (regular GCASH user)
Maximum per month PHP 500,000 (bank account-linked GCASH user)

United Kingdom
• Bank
No Maximum per Transaction
No Minimum per Transaction

All transactions must also fall within the Dash remittance and wallet debit limit. With app versions 6.2.0 and above, you may remit up to S$5,000 a day and up to S$25,000 a month if you are not a Work Permit holder. If you are a Work Permit holder, you may remit up to S$3,000 per day and per month. However, your total Dash wallet debit transactions, including remittance, cannot exceed S$100,000 in a year.

You may wish to extract the mobile number from the incorrect PayNow VPA and contact the person who has received the money.

Dash will not be able to perform a transfer reversal.

There are several ways to top up your Dash wallet. To find out how, visit https://dash.com.sg/topup.

They are companies which engage Dash and our communications channels to offer exclusive or other exciting deals and promotions to Dash’s customers, who are not listed as Dash’s preferred partners.

Dash Preferred Partners refers to service providers who offer their services on Singtel Dash app, Singtel and its affiliates, Dash’s media agencies, media owners, and research companies.

You may update your email, address and occupation directly via the Singtel Dash app. Simply select “Account” > Tap on your name > Enter 6-digit Pin > “Edit Profile”.

Should you need further assistance, you may also visit us at these locations for assistance:

• Lucky Plaza #02-18/21, Mondays to Saturdays from 9am - 8pm and Sundays/Public Holidays from 8am - 8pm
• Lucky Plaza #03-91, Saturdays and Sundays from 11am - 6pm
• City Plaza #01-01A, Mondays to Sundays from 10am - 6pm

Occasionally, Dash uses geolocation capabilities to alert you of promotions at nearby Dash merchants. This nonetheless requires you to enable GPS location services in your phone, as well as enabling:

Account-> Use of Personal data->For Dash and Dash’s Preferred Partners to turn on: “I consent to Dash sharing my personal information with preferred partners for better targeting and customization of Dash and Dash’s preferred partners’ promotions.”, and “In-App Notifications” to Yes

If you have just enabled these settings, changes will be effective within 21 days.

When there is a location based campaign at selected Dash merchants, you would receive a push notification if you are near these merchants, which you can open the notifications to view details of the promotion.

Correspondingly, if you would prefer not to receive Dash promotions at nearby Dash merchants, please disable either of the above settings. Such changes will be effective within 21 days.

Dash PET is an insurance savings plan that offers savings at high returns, with capital guaranteed and full flexibility of funds. Grow your Dash PET while it takes care of your financial health. Dash PET life insureds are also covered for life protection and COVID-19. The policy is underwritten by Etiqa Insurance Pte. Ltd. (Company Reg. No. 201331905K).

As a Dash PET life insured, you enjoy: High returns, capital guaranteed: Earn as high as 1.7% p.a. returns on your savings Easy requirement: Start saving from just S$50 up to S$30,000 Flexible funds: Top up and withdraw funds anytime, with no lock-in period or penalty

Etiqa Insurance Pte. Ltd. is a licensed life and general insurance company registered in the Republic of Singapore and governed by the Insurance Act. To know more about Etiqa Insurance, visit www.etiqa.com.sg.

For the best experience, you are strongly advised to enable the following permissions for Singtel Dash:

Dash PET is applicable for eligible Singtel Dash users aged between 17 to 75 (at next birthday) with a valid Singapore NRIC or Singapore residency/work pass. Sign up or log in to Singtel Dash app to check your eligibility. Please note that all applications are subjected to the acceptance by Etiqa Insurance Pte. Ltd.. Only one Dash PET policy per individual is allowed at any point in time, regardless whether your policy is active or inactive. This policy is subject to Eligibility Rules. For more information on Eligibility Rules, please refer to https://www.tiq.com.sg/Eligibility-rules.pdf.

As long as your mobile number remains the same, all you need to do is to download the Singtel Dash app on your new mobile phone. Upon entering your mobile number and 6-digit PIN, you will receive a One-Time Password (OTP) via SMS. You will need to enter this in your Singtel Dash app to complete your login.

Dash PET life insureds will earn returns at the following rates based on the Account Value (inclusive of earned interests): First S$10,000: 1.7% p.a. for the first year Above S$10,000: 1.2% p.a. for the first year The minimum average daily Account Value balance is S$50 to be eligible for interests and other policy benefits. The returns are calculated daily based on the crediting rate. Returns will be credited on the 1st of every calendar month.

Yes you can. All you will need is your Singtel Dash app login details; mobile number and 6-digit PIN. As your security is important to us, we will send a One-Time Password (OTP) via SMS to complete your login on the Singtel Dash app. If you’ve received the OTP and did not try to login to your app, we advise that you change your 6-digit PIN by calling us at 1800-GET-DASH (1800-438-3274) right away.

In the event of death during the policy term, 105% of your Account Value will be paid as the death benefit and the policy ends. Please refer to the Product Terms and Conditions for details. All Dash PET life insureds are also entitled to the Financial Assistance Benefit for COVID-19, introduced by Etiqa Insurance. For more information on the benefits and other terms, please visit https://www.tiq.com.sg/covid19/. Users will be able to add on other insurance coverage in the near future.

Yes, you can login to the Singtel Dash app even if you’re overseas, as long as you have a stable and active internet connection. However, do check on your roaming data limit and charges.

This policy is protected under the Policy Owners’ Protection Scheme which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your policy is automatic and no further action is required from you. For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please contact Etiqa Insurance or visit the Life Insurance Association (LIA) or SDIC websites (www.lia.org.sg or www.sdic.org.sg). Dash PET is categorized under “Individual life and voluntary group life policies (with the exception of annuities)” with a cap of S$500,000 for the aggregated guaranteed sum insured and S$100,000 for aggregated guaranteed surrender value per life insured per insurer.​

Everything's on Singtel Dash app! Launch Dash > Home screen > 'Grow Money' tile to access and manage your account. View Dash PET policy details Top up your account Make transfers and withdrawals of funds

Yes, you will need to launch the Singtel Dash app with WIFI/3G/4G LTE services.

Grow your Dash PET by increasing your account value Manage your Dash PET on Singtel Dash app! Launch Dash > Home screen > 'Grow Money' tile to access your Dash PET dashboard.

The Singtel Dash app works on iPhones running iOS 10.3 and above, and Android mobile phones with Android versions 6.0 and above.

Select any of these options to top up your Dash PET account from S$1: Dash Wallet Bank Account via PayNow Bank Account via eNets (minimum S$50). Ad-hoc top-up available for up to age 75 (age next birthday) only.

When you sign up for Dash PET, you will be prompted that credit/debit card top up feature will be disabled for your Dash wallet. As you're able to use Dash wallet to top up your Dash PET account, we need to disable the credit/debit card top up feature because Dash PET is an insurance plan of which its premium may only be added using non-credit/debit card modes.

There will be no fees charged for your active Dash account.

You may make partial withdrawals from as little as S$1.

• Transfer to Dash Wallet
• Bank account via PayNow (70 cents apply per transaction)

Maintain an Average Daily Account Value balance of at least S$50 to continue earning interests for that month and maintain at least S$1 of Account Value to keep your policy active.

If you wish to make a full withdrawal, you will need to request to surrender your policy. Please note that once your policy is surrendered, you will not be able to make another purchase of this policy within a 12 months period.

Etiqa reserves the right to delay the payment of the withdrawal amount/surrender benefit for up to a period of 6 months from the date of the withdrawal/surrender request. Etiqa will exercise this right when there is a surge in withdrawals (partial/full) within the Portfolio during a very short period of time.

Where there is no login or usage of your Dash account for a prolonged period, Singtel reserves the right to designate your Dash account as a dormant account, whereupon a monthly dormancy fee of $5 may be charged to and deducted from your Dash balance.

Yes you may! Dash EasyEarn and Dash PET are different policies, so you can save with both plans and enjoy the respective high rates of return.

Dash PET has a 14-day free look period within which you may request to cancel the policy when you access your Dash PET dashboard within Dash app. While your policy is active and in force, you may withdraw your funds partially anytime. There are no surrender charges if you wish to surrender the policy. Do note that a policy surrender will terminate your account.

You can make a request via Dash app to surrender policy. It will be processed instantly and the funds will be transferred into their Dash wallet (up to individual wallet limit) or Bank account (70cents fee will apply). To file a claim, please WhatsApp Etiqa Insurance’s customer care consultants at +65 6887 8777 from Mondays to Fridays, 8.45am to 5.30pm (closed on Saturdays, Sundays and Public Holidays) within 3 months of the occurrence of the claim event.

Once you request for a freelook or surrender on your policy, you will not be able to sign up for Dash PET within a 12 months’ period.

Dash PET is a yearly renewable plan and the policy term is 1 year. At the end of 1 year policy term, your Dash PET policy will be renewed automatically for another 1 year at the same conditions on the expiry date before renewal, so long as the following conditions are met: your Dash PET policy is in force on the expiry date before the renewal; and you (life insured) have not reached age 100 at the renewal date. Etiqa Insurance reserves the right to terminate this policy by giving 90 days’ notice. Upon termination, Etiqa will refund the Account value.

For general enquiries on Dash PET, visit https://bit.ly/Etiqa24x7LiveChatAssistance to start a live chat with Etiqa Insurance’s agents immediately. For enquiries on your existing Dash PET policy, please WhatsApp Etiqa Insurance’s customer care consultants at +65 6887 8777 from Mondays to Fridays, 8.45am to 5.30pm (closed on Saturdays, Sundays and Public Holidays).

FAST (Fast and Secure Transfer) is an electronic funds transfer service that lets you transfer SGD funds almost instantly from one bank to another within Singapore.

PayNow is an electronic fund transfer service that allows you to transfer SGD funds instantly to a payee, using the payee's designated mobile number or NRIC/FIN or UEN number or Virtual Payment Address (VPA) instead of his/her bank account number. A payee can receive funds via PayNow as long as he/she has a Singapore bank account with one of the PayNow participating banks or wallets, and has registered his mobile number, UEN, NRIC/FIN or VPA as a PayNow Proxy with the participating bank or wallets.

To send/receive money on the FAST network or to signup for PayNow, you will need to verify your identity in the Dash app. After that, you will see a registration screen in the Dash app requesting your acceptance. If you have already verified your identity prior, then you will need not repeat the identity verification process again.

Virtual Payment Address (VPA) is a new proxy used by e-wallets to receive money on the PayNow scheme. Upon your enrolment to the FAST/PayNow scheme, you will be assigned with your own VPA number (i.e. +65XXXXXXXX#DASH) which you can provide to your friends to transfer money to you. Existing proxies under the PayNow scheme include mobile number, NRIC/FIN and UEN.

To transfer money to a person’s bank account via PayNow, go to Send Money on the Dash app homepage and select PayNow. Select either Mobile Number or NRIC/FIN and input the correct details. Verify that the person you are sending money to is correct. Alternatively you can scan the person’s PayNow QR code if the person has provided you with it. To transfer money to a person’s GrabPay or LiquidPay wallet account, go to Send Money on the Dash app homepage and select PayNow VPA and input the correct details. Verify that the person you are sending money to is correct. Alternatively you can scan the person’s PayNow QR code if the person has provided you with it. To transfer money to a merchant’s bank account, go to Send Money on the Dash app homepage and hit PayNow. Select UEN and input the correct details. Verify that the merchant you are sending money to is correct. Alternatively you can scan the merchant’s PayNow QR code if the merchant has provided you with it or has displayed in at their shop.

Provide the sender with your VPA (i.e. +65XXXXXXXX#DASH) and the sender will use his/her bank/wallet app to send you money.

To transfer money to a bank account via FAST, go to Send Money on the Dash app homepage and select Bank/Wallet Accounts. Input the recipient’s name, select the recipient’s bank/wallet name and input the account number.

This is a normal payment process. When your transaction is performed and approved, your Dash balance will be deducted with the transaction amount and your transaction will show "pending" until the merchant processes and completes the transaction backend. This will usually take 3 to 4 days (maximum 14 days) after your purchase, until it has been processed.

Provide the sender with your Dash account number (i.e. 65XXXXXXXX) and the sender will use his/her bank/wallet app to send you money.

In some cases, when the merchant confirms the payment a few days after your transaction, the amount of the transaction can be adjusted to reflect the actual amount. This happens when some items of your total order are not available, and the final amount will be lesser than your amount paid. Your transaction history will show the previous transaction as "Cancelled" and a new transaction will be shown with the final amount. The difference will be debited or credited automatically to your Dash balance.

Yes you will be able to pay a merchant by scanning the merchant’s PayNow Corporate QR code.

Visa applies a processing fee for foreign or overseas transactions. Hence, an additional processing fee will be included and deducted in SGD from your Dash balance.

To do a Dash-to-Dash transfer to a PayNow registered user, verify your identity in the Dash app and enrol into PayNow.

In some cases, when the merchant confirms the payment a few days after your transaction, the amount of the transaction can be adjusted to reflect the actual amount. This happens when some items of your total order are not available, and the final amount will be lesser than your amount paid. Your transaction history will show the previous transaction as "Cancelled" and a new transaction will be shown with the final amount. The difference will be debited or credited automatically to your Dash balance. For overseas payments, the foreign exchange rate provided by Visa may change between the day you made the transaction and the day the merchant completed it. Thus, transactions with foreign currency might be more subject to amount changes.

Users who have enrolled to FAST/PayNow cannot cash out funds in their e-wallet accounts sourced from credit card facilities. Not to worry though, you can still top up your Dash app through FAST/PayNow with your VPA.

No, you do not need to activate your Dash Visa Virtual Account for overseas transactions. You can use it instantly!

Yes. You can update your mobile phone number in the Dash app by going to Account >> Your Name >> Edit. Once the update is successful, your VPA will be your new mobile number #DASH.

For overseas transactions, processing fees of 2.8% of the transaction value is applied.

Users of banks and e-wallet who are participating in the FAST/PayNow network will be able to receive money from a Dash user.

No, FAST/PayNow enrolment is irreversible.

If the recipient is already registered to PayNow but unable to receive money from you, then chances are that the recipient's account may be full or the recipients account has a minimum amount that they are able to receive. For example, a PayNow registered user with a Grab account will only be able to receive a PayNow transfer if the amount is minimum $10.

The top up for others feature has been disabled for all users. You can still top up another person's Dash wallet using FAST/PayNow.

Ensure that your NFC setting is turned ON. Check that your Visa Contactless service is ACTIVE by going to Settings / Update Preferences/Dash Visa Account/Status. Launch your Singtel Dash App and ensure your screen is ON when you tap on the Contactless terminal. If the previous steps didn’t work, uninstall then reinstall your Singtel Dash App.

Please also note that the Visa Virtual Card is unavailable from 2 November 2022 (from version 6.0.0) on Huawei devices not equipped with Google Mobile Services.

You may have insufficient wallet balance or the merchant may not be supported on the Visa network.

Your Dash Visa Virtual Account is a virtual prepaid account. All payments will be deducted from your Dash balance immediately. You will be required to have sufficient balance before making payments.

If the transaction cannot be processed, no money will be deducted from your Dash wallet.

Yes, Dash now supports overseas transactions. With your Dash Visa Virtual Account, you can make Visa payWave transactions overseas or online purchases from overseas websites. The amount in foreign currency will be automatically converted to SGD and deducted from your balance. Please note that additional processing fees apply for transactions made at overseas merchants and will be included in the final amount deducted from Dash balance.

On the Dash homepage, go to 'Top Up' and select 'Scan & Pay'. You will see a PayNow QR generated. You now can either scan this QR from your preferred mobile banking app or simply save the QR and upload it into your preferred mobile banking app.

When you either scan from or upload your PayNow QR into your preferred mobile bank app, the 'Bill Reference' or 'Description' field would state DASH65. If this is not the mobile phone number registered to your Dash account, contains any other information or empty, please do not proceed to top up. Please also do not edit this field as it may result in your Dash wallet not being topped up.

To prevent unauthorised transactions when making payments online, a one-time-password (OTP) may be sent to your registered Dash mobile number during an e-commerce transaction. The OTP has to be entered for verification within 3 minutes of its receipt, significantly reducing the risk of fraudulent use of your Dash Visa Virtual Account. Each OTP will expire after 3 minutes and is limited to one time use. After each payment you will receive a notification including your merchant name and the amount of the transaction to confirm your successful transaction. Please ensure that notifications are allowed for Singtel Dash in your Android OS settings. For more security, customer can disable payWave PINless mode in Dash Visa account settings. When PINless mode is disabled, you need to click on your Visa card to enter your PIN before payment on the payWave terminal.

Yes you can. However please ensure that you see the other person's mobile phone number being reflected in the 'Bill Reference' or 'Description' field in the following format DASH65.

Open your Singtel Dash app > History > Select the transaction with error > Need Help? Fill in the necessary details and we will be in touch with you to assist you on this.

It is very likely that the information in the 'Bill Reference' or 'Description' field was incorrect. If this is the case, you will be refunded the amount within 60 days from the day of the original top up being performed.

If you’re facing issues with PayNow on your bank app, please contact your bank directly. If the issue is related to the Dash app, please contact us. Refer to dash.com.sg/contact for information.

Some merchants, especially e-commerce merchants such as Paypal, Fave.com, perform a card verification transaction the first time you add your Dash Visa card. In most of the cases, this transaction ($1 or $2 amount) is cancelled few minutes later and the amount is credited back to your account. If not, it will appear as a Visa Card Credit Adjustment in the next 10 working days.

In some cases, after your payment is completed, the merchant may adjust the amount to a higher value, i.e if you added a tip to your receipt or if the shipment fees are higher than expected. The difference between the purchase amount and the adjusted amount will be debited from your Dash balance and will be visible in your Dash Transaction History under Visa Card Debit Adjustment.

When you cancel your transaction or ask for refund, after the merchant process your request, your refund will be visible in your Dash Transaction History under Visa Card Credit Adjustment. In some cases, after your payment is completed, the merchant may adjust the amount to a lower value, i.e if one of the items you ordered is not available. The difference between the purchase amount and the adjusted amount will be refunded to your Dash balance and will be visible in your Dash Transaction History under Visa Card Credit Adjustment.

Yes, on both Dash App and Apple Wallet.

After downloading the latest app version (v5.5.9 and above),

1. On your iOS device, go to Settings > Wallet & Apple Pay > delete the previously saved Dash Visa Virtual Card

2. Launch the Dash app, tap on Visa on the home page > select 'Add to Apple Wallet'

The tick mark with "Done" means the Tap was successful, but the Dash system can decline the transaction based on other reasons: i.e unsufficient balance.

After updating the Dash app to version 5.6.0 and above,

1. Launch your Dash app and enable the tap to pay function when prompted

2. Check that your contactless payment is provisioned for by selecting 'Account' > 'Tap to Pay' > the last 4 digits of the contactless card number should display

3. If if shows '****', please reinstall the Dash app

Yes: 1- Through Dash App Transaction History 2- Through Apple Wallet Transactions Tab in Dash Card details

Yes.

No, cards on Apple Wallet and paired Apple Watch can be added and removed independently from each other.

No, deleted cards cannot be resumed. They need to be added again.

You can use iCloud settings menu to remove the Apple Pay cards on the lost/stolen iPhone, or contact Singtel Dash Customer Care who will suspend your Dash Card on the lost/stolen device.

Only one Dash card per Dash account for iPhone and another Dash card per Dash account for the paired Apple watch. Important Note: After adding your Dash Card to multiple devices, if meanwhile you log in with your Dash account on an Android device or a non-Apple Pay eligible iPhone, the previously added cards will not be usable anymore and you need to delete them and provision them again.

100 devices including all iPhones and Apple Watches.

To view your transactions, please login to your SimplyGo account on the TransitLink SimplyGo Portal or download the TransitLink's SimplyGo mobile app and key in your 16-digit Transit Card Number which can be found under “Train/Bus” on your Singtel Dash app. Note: Transit Card Number is not your Dash Visa Virtual Account Number.

You will not be able to use your Dash Visa Account for transit if you have insufficient funds or credit in your Dash account. You will encounter the following messages on the fare devices: Invalid card 20 (MRT) or Invalid Card (Bus).

You need to add your Dash Visa Account on your Apple Wallet or Apple Watch, then enable payment on your device before tapping on the transit fare reader.

The transactions will be processed, accumulated and deducted from your Dash Visa Account. You can view the transactions in your history under “BUS/MRT”. If the final posted fare amount is different from the deducted fare, the previous deduction will be cancelled and the final deduction will be posted. To view the breakdown of the aggregated fares, please login to your SimplyGo account on the TransitLink SimplyGo Portal or TransitLink's SimplyGo mobile app.

If there are any discrepancies in your travel transactions or billings, you may submit claims for the travel transactions of the cards that are linked to your SimplyGo account via the “My Claims” page on the TransitLink SimplyGo Portal or TL SimplyGo mobile app. Under the Distance Fares system, trips made within the same journey are consolidated before the fare is finalised. Hence, your fare will be indicated as ‘Estimated Fare’ in your travel transaction history before it is finalised. Please file your claim only after the fare has been finalised. Do also note that claims can only be filed for transactions that are up to 60 days after the date of incident. For commuters who have not signed up for a SimplyGo account or linked their cards to their account, please do so on the TransitLink SimplyGo Portal or TL SimplyGo mobile app. Please note that you can only view up to the last 180 days of your transaction history.

For more information on TransitLink's Simply Go, visit here.

You may withdraw your consent at the Singtel Dash App (under “Accounts” → “Use of Personal Data”). If you withdraw consent for data use that is essential to provide the product/service that you have subscribed, we will have to close your Dash Account, and this will take place within 21 days of your withdrawal request. Upon closure of your Dash account, all related services (including Dash wallet, Dash Visa Prepaid account, PET, UOBAM etc) will cease.

From 1 July 2023, Dash QR payments will not be accepted at FairPrice, Cheers or Unity stores. Please switch to contactless payments via your Dash Visa Virtual Card for continued seamless payments.

Yes. All Singtel Dash Mobile Remittance service customers will be able to send money locally.

Remittance fees are subjected to promo changes.

Australia
• Bank accounts: SGD4.00

Bangladesh
• Cash pick-up at Agrani Bank: SGD3.50
• bKash wallet: SGD2.00
• Bank accounts at 15 banks: SGD3.50

China
• Alipay-linked bank accounts: SGD10.00
• China Union Pay cards of 10 banks: SGD10.00
• WeChat (Weixin): SGD5

India
• Bank accounts at 15 banks: SGD3.50
• Cash pick-up at Muthoot Finance and Manappuram Finance: SGD4.00

Indonesia
• Bank accounts at 13 banks: SGD6.00
• LinkAja wallet: SGD0.50

Malaysia
• Bank accounts at 27 banks: SGD2.00

Thailand
• Bank accounts at 7 banks: SGD5.00 ( U.P. SGD6.00)

*THE REST OF THE COUNTRIES TO REMAIN THE SAME
The Philippines
• Cash pick-up at Cebuana Lhuillier, LBC Express, M Lhuillier, and Palawan Pawnshop: SGD4.50
• Bank accounts at 17 banks: SGD3.80
• GCash wallet: SGD3.50

United Kingdom
• Bank accounts: SGD4.00

If you remit with your Singtel Dash app, you will receive a confirmation in your Singtel Dash app. You can save the confirmation page using the “Share” function in the app.

Thank you for your interest. We are not offering remittance for corporate customers at the moment.

No, you can only register and remit on your own behalf. Your account may be suspended if you remit on behalf of others.

Registration is a one-time process only. Once the registration is successful, you can proceed to send money to your recipient regularly.

Top up your Dash account with our various cash-in options and the remittance amount & fee will be deducted from the balance​.

You will need to sign up for the remittance service which you can sign up for through the Dash app or at the locations below:
• Singtel Dash App: Original NRIC / Work Permit / S Pass / Employment Pass is needed together with front selfie and proof of billing/address (for EP/SP/WP except FDW) for registration process.
• At least 18 years old
• Lucky Plaza, #02-18/21, Monday to Saturday from 9am – 8pm, Sunday from 8am - 8pm
• City Plaza, #01-01, Daily, 9am – 7pm

In addition, look out for Singtel Dash Mobile Remittance roadshows at various locations islandwide to sign up.

You can speak to a Dash assistant at these locations:
• Lucky Plaza #02-18/21 Mondays to Saturdays from 9am - 8pm and Sundays/Public Holidays from 8am - 8pm
• Lucky Plaza #03-91, Saturdays and Sundays from 11am - 6pm
• City Plaza #01-01A, Mondays to Sundays from 10am - 6pm

Any prepaid or postpaid mobile subscriber with any telco in Singapore can remit with Singtel Dash Mobile Remittance. You will simply need to sign up once from the Dash app directly, or at the following locations:
• Lucky Plaza #02-18/21 Mondays to Saturdays from 9am - 8pm and Sundays/Public Holidays from 8am - 8pm
• Lucky Plaza #03-91, Saturdays and Sundays from 11am - 6pm
• City Plaza #01-01A, Mondays to Sundays from 10am - 6pm

With Singtel Dash Mobile Remittance, you can:
• Remit anytime from anywhere, 24/7 through your mobile phone
• Enjoy instant remittance
• Lower fees and better exchange rates

Singtel Dash Mobile Remittance is Singapore's first self-serve overseas remittance service available through your mobile phone. You can now remit to 7 countries, to major banks, cash pick-up points and Dash wallet while enjoying lower fees and better exchange rates.

In Dash app, simply select ‘Send Money’> “Transfer Locally” > “Search” and select your friend from phone contacts. Enter contact number manually if your friend is not in phone’s contact list. They do not have to be a Dash customer to receive the money. An SMS notification will be sent to them, informing them that they have received money from you via Dash. If they do not sign up within 7 days, the money will be returned to your Dash account.

In Dash app, simply select ‘Send Money’> “Transfer Locally” > “Search” and select your friend from phone contacts. Enter contact number manually if your friend is not in phone’s contact list. They do not have to be a Dash customer to receive the money. An SMS notification will be sent to them, informing them that they have received money from you via Dash. If they do not sign up within 7 days, the money will be returned to your Dash account.

Your monthly limit to add/edit your beneficiary details will reset in the following calendar month, and your yearly limit of the same will reset in the next calendar year. You can then add/edit your beneficiary details again.

For any assistance, please get in touch with us via our hotline, WhatsApp, or speak to a Dash assistant at our Dash booth:
• Lucky Plaza #02-18/21 Mondays to Saturdays from 9am - 8pm and Sundays/Public Holidays from 8am - 8pm
• Lucky Plaza #03-91, Saturdays and Sundays from 11am - 6pm
• City Plaza #01-01A, Mondays to Sundays from 10am - 6pm

Unfortunately, each recipient must have a unique mobile number. The same mobile number cannot be used by two different recipients.

To add a recipient to send money to, go to “Send Money” > “Add a recipient”, then choose from your existing contact or manually enter a phone number and fill in the details.

Yes, you can change your recipient details in the Singtel Dash app. Simply go to “Send Money” > “Remit Overseas”, then select the recipient and tap on “Edit”.

Yes, you can delete your recipient at any point in time. To delete recipient in Singtel Dash app, simply go to “Send Money” > “Remit Overseas”, then select the recipient and tap on “Edit”, then tap on “Delete”.

Your Singtel Dash Mobile Remittance account can hold a maximum of 5 recipients at any point in time.

No, you will need to do a one-time registration through Singtel Dash app. Go to “Remit” > “Register for Remittance” to get started. Fill in the details, upload the documents and take a selfie when prompted. You will be contacted within 3 working days via SMS on the result of your registration.

Alternatively, you may also visit us at these locations for assistance:
• Lucky Plaza #02-18/21 Mondays to Saturdays from 9am - 8pm and Sundays/Public Holidays from 8am - 8pm
• Lucky Plaza #03-91, Saturdays and Sundays from 11am - 6pm
• City Plaza #01-01A, Mondays to Sundays from 10am - 6pm

To unsubscribe from our marketing updates:
1. Select ‘Account’
2. Select ‘Use of Personal Data’ and chose what type of marketing updates you would like to unsubscribe for.

We hope you change your mind so that you can continue enjoying the most Dashing deals.

The daily top-up limit for a verified Singtel Dash Mobile Remittance account on app versions 6.2.0 and above is up to $5,000 daily and up to $10,000 a month. For top ups using credit/ debit cards, there is a maximum top-up amount for S$500 a month. There is no limit to top up from bank accounts (via eNets ) or PayNow.

From Homepage > Top Up > Select ‘Credit/ Debit Card > Enter the top-up amount. You will be directed to an external website, where you will need to enter the required Credit/Debit card details like 16-digit card number and security code. You may be prompted to enter a one-time password (OTP). The Credit/Debit card has to be issued locally.

From 1 August 2024, a fee of 2% will be charged for each credit or debit card top-up. This applies to all top-up transactions, including auto top-ups.

Credit/Debit card top-ups to Singtel Dash is applicable for Singapore-issued cards only. An error message will appear in the payment portal if you are trying to top up with a foreign-issued card. Dash does not accept top-ups via stored-value facilities (SVF), such as a Dash Visa Virtual Card to another third party account as well. If this is not the case, and if you are still experiencing top-up issues, please call us at 1800-GET-DASH (1800-438-3274) and speak to our customer service officer.

Some of the banks have implemented different checks after payment completion and the redirection from bank page back to Singtel Dash app might differ from bank to bank. Please click on the top left close button after you have completed your payment and the successful top-up receipt will be displayed accordingly. Your top-up transaction can also be found at the transaction history tab.

With a verified Singtel Dash Mobile Remittance account on app versions 6.2.0 and above, if you are not a Work-Permit holder, the maximum wallet limit for Dash at any point in time is up to S$5,000. For Work Permit-holders with a verified Singtel Dash Mobile Remittance account, the maximum wallet limit for Dash at any point in time is up to S$3,000.

Select 'Prepaid' on the home page of your Dash app and enter the mobile number you wish to top up or select the number from your contacts. You can currently top up numbers from Bangladesh, China, India, Indonesia, Malaysia, Philippines, Thailand and Vietnam.

Select 'Prepaid' on the home page of your Dash app and enter the mobile number you wish to top up or select the number from your contacts.

Singtel Dash app makes it easy for you to contribute to charity. To pay to charity, select the + symbol and Charity button on your Singtel Dash app. Select one of the charities displayed to pay to. Enter the amount and tap on ‘Confirm’.

To file a Payment Guarantee Request: Select ‘History’ Select relevant transaction Select ‘Need help’ and ‘Request Money Back’ Proceed to file your Payment Guarantee request

We have a 100% Payment Guarantee policy where you can receive up to $20 on your first transaction error made, no questions asked, provided the receipt is submitted. We are also committed to making it right for you when there has been a payment error. You can file your Payment Guarantee request from the Singtel Dash app.

An email notification will be sent for pinless purchases. Pinless payments can only be enabled by you and only after you have authenticated yourself with your pin/fingerprint.

The Payment Authorization settings has been available in the Dash app since v3.2 (under Settings) as well as the latest version 4 of Singtel Dash app. If you couldn’t find this function, please contact us at 1800-GET-DASH (1800-438-3274).

To authorise Payment without PIN for amounts below $100 Select ‘Settings’ Select ‘Update preferences’ Select ‘Payment authorisation’ to enable Payment without PIN Set chosen payment amount If you have chosen to receive e-mail receipts, an e-mail confirmation of payment will be sent to your e-mail of choice.

Payment without PIN allows you to make payments quickly from your Dash app for amounts below $100 without having to enter your PIN. Payment without PIN is available for both Android and iPhones.

Please confirm with the cashier that the amount paid was for a different transaction. The cashier will be able to void the transaction immediately or provide a refund for the amount paid depending on each business’ policy.

To top up immediately, you can do so via any bank account or via your Singtel postpaid mobile bill. If you would like to perform top-up only after your payment, simply pay with the remaining balance in your Singtel Dash app and request for the cashier to perform a bill split via other payment methods. To Top up via your Bank Account: Select Top Up Select Bank Account as the top up method Select Top Up amount Tap on Top Up DASH and be redirect to eNETS screen Select your Bank. You are advised to key in your email address in order to receive an electronic receipt for your transaction Click on Submit in the eNets screen to be redirect to your Internet Banking login screen Login to the internet banking site Upon completion of your eNets transaction, depending on the respective bank’s internet banking site, you might not be redirected back to Dash app. Neverthess, you can close the in-app browser on the top left corner of the app and be displayed with the successful top up receipt upon completion.

A partial refund of the transaction amount via Dash is not possible. However each business may have its own policy on how to handle partial refunds and it would be advisable to ask the cashier.

For any refund made directly to your Singtel Dash app, you will be notified if the transaction was completed or failed via your Singtel Dash app or an SMS notification. Upon refreshing your transactions history, you will also notice a “Void” label on the transaction.

For any refund made directly to your Singtel Dash app, you will be notified if the transaction was completed or failed via your Singtel Dash app or an SMS notification. You may also refresh your transaction history to check for any amounts refunded. If the refund was unsuccessful, it may have been because your Dash account has exceeded the limit of $999. Do note that refunds can only be made directly to your Singtel Dash app on the same business day of your Dash payment.

Please check your transactions history on your Dash app as successful transactions will be listed. You can tap on your transaction to view your Transaction ID and inform the cashier. This Transaction ID can be used as a confirmation that the payment has been made. In the occasion that the cashier has requested for you to pay twice, you can also file for a Payment Guarantee request from your Dash app. To file a Payment Guarantee Request: Select ‘History’ Select relevant transaction Select ‘Need help’ and proceed to file your Payment Guarantee request.

You may request a refund from the business. However, whether a refund is possible is dependent on the merchant’s policy and refunds can only take place on the same business day of your Dash payment.

The business can void your transaction and provide a refund. Depending on their policy, your payment can be refunded via the Singtel Dash app or cash. Do note that refunds can only take place on the same business day of your Dash payment.

To view the nearby businesses to make a payment, ensure that ‘Location services’ on your phone (GPS) is turned on. For Android devices, please ensure that your ‘Location’ settings are set to “High accuracy” mode. Alternatively, you can also enter the Dash counter code manually to make a payment or Tap and Pay.

Dash Tap and Pay is available for NFC-enabled phones. For iOS devices, you can add your Dash Visa Virtual Card to your Apple Wallet to pay.

You can breeze through payments with Dash Tap and Pay for NFC-enabled phones. With Dash Tap and Pay, you can simply tap your phone against the Dash reader to pay. To pay with Tap and Pay:

No, it is not compulsory to save a credit/debit card. However, this will help save time and effort to re-enter your card details when you’re making a top-up again.

Unfortunately no, this is not available at the moment. Your credit/debit card details can only be saved upon completion of a top-up to your Dash account.

You can only save 1 credit/debit card at any point in time.

All customers who are able to do a Dash top-up via credit/debit card are eligible to save a credit/debit card in Dash.

An OTP is only required if the credit/debit card used to do a top-up is not saved.

Yes, all top-ups done via a credit/debit card will be reflected in your transaction history.

You can either choose to (a) Save a different card or (b) Remove your saved credit/debit card which has expired.

Yes. Debit transactions (i.e. payments or remittance transactions that involve deducting funds from your Dash wallet) cannot exceed S$20,000 for a non-verified account and S$100,000 for a verified account in a year per customer. However, debit transactions that do not involve deducting the stored value in the Dash wallet do not count towards the annual cap.

If you do not require Dash Remit services, you may still digitally verify your Dash account by tapping on Account > Update Details and select the appropriate option.

You will need either your Singpass account or these documents ready:
- Singapore-issued ID card
- Proof of address

If you wish to send money overseas with Singtel Dash Mobile Remittance service, you may digitally verify your Dash Account straight from the Dash app by tapping on Send Money > Overseas > Register For Remittance.

Otherwise, you may also visit us at these locations for assistance:

Please have your Singapore-issued ID card ready. Valid ID cards are NRIC, Employment Pass, S Pass, Work Permit or any other passes issued by MOM. If your ID card does not show your Residential Address, please also prepare a Proof of Address (e.g. dormitory pass, tenancy agreement, letter from any Singapore Government agency to your residence, utility bill, bank statement, etc).

If you are verifying digitally from the Dash app, you will need to follow instructions on-screen to capture the front and back of your ID card, as well as a selfie, through the step-by-step process. Ensure that you are at a location with sufficient lighting and good network connectivity.

With a verified Singtel Dash Mobile Remittance account on app versions 6.2.0 and above, you may remit up to S$5,000 a day and up to S$10,000 a month if you are not a Work Permit holder. For Work Permit holders, you may remit up to S$3,000 per day and per month. However, for both Work Permit and non-Work Permit holders, total Dash wallet debit transactions, including remittance, cannot exceed S$30,000 in a year.

On the Home page of your Dash app, tap on the Visa card to view your card details.

You may not have updated your SimplyGo account with the latest Dash Visa Virtual Card number. To check and update your latest card details on your SimplyGo account:

1. Launch you Dash App and tap on the Visa Virtual Card

2. Select 'Tap to Copy for Online Purchase' or record the 16-digit Visa Virtual Card number

3. Launch the SimplyGo App on your device and select the option to update your default card with your Dash Visa Virtual Card number