Stay secure! Do not share your OTP, NRIC or credit card details with anyone over the phone, SMS or email. The Singtel Dash team will never request for such information from our customers.

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Am I eligible to sign up for Singtel Dash?

Anyone who is a Singapore Citizen, Permanent Resident or Foreigner with an Employment Pass, S Pass or Work Permit, and is at least 14 years old is eligible. You will also need a Singapore-registered mobile number.

How do I pay with Singtel Dash?

Singtel Dash Tap and Pay with NFC enabled phones:

  • Turn on NFC from your phone settings
  • Launch the Singtel DASH app
  • Inform cashier of Dash Payment
  • Tap and you are all sorted!

    Singtel Dash Tap and Pay with non-NFC enabled phones:
  • Inform cashier of Dash Payment
  • Launch the Singtel DASH app
  • Select ‘Counter Code’
  • Enter counter code for the cashier terminal that you are paying to or select from the list displayed on your app
  • Confirm that amount is correct and select ‘Confirm’

    You can also choose to enable payments without PIN for any amount less than $100. Select "Settings" and "Update Preferences", "Payment Authorisation" to manage your payment preferences.

  • How do I pay with Singtel Dash?

    Singtel Dash Tap and Pay: Paying with NFC-enabled phones is simple. You can tap your phone against the Dash reader to pay. Turn on NFC from your phone settings Launch the Singtel DASH app Inform cashier of Dash Payment Tap and you are all sorted! You can also choose to enable payments without PIN for any amount less than $100. Select "Settings" and "Update Preferences", "Payment Authorisation" to manage your payment preferences. Counter code: For iOS and non NFC-enabled phones, you can pay in just a few taps on your phone. Inform cashier of Dash Payment Launch the Singtel DASH app Select ‘Counter Code’ Enter counter code for the cashier terminal that you are paying to or select from the list displayed on your app Confirm that amount is correct and select ‘Confirm’

    What do I need to sign up for Singtel Dash?

    You will need a valid Singapore registered mobile number and your NRIC/FIN/Employment Pass/S Pass to sign up.

    Where can I pay with Dash?

    Pay with Dash and earn Cashback at over 20,000 locations islandwide at Singapore’s largest retailers such as FairPrice, 7-Eleven, Watsons, Food Republic, BreadTalk and more. You can also dash around islandwide on buses, trains and taxis. To pay with your phone on buses and trains, you will need a NFC Transit SIM and a NFC-enabled phone.

    What do I need to do after the Dash Singapore app is discontinued?

    You may download the Singtel Dash app – this is an app from Singtel which includes similar functions to Dash Singapore app. You can make payments to Dash merchants, transfer funds to peers, top up through eNETS and enjoy other new features. However, please note that Singtel Dash app does not support cash out service to your Dash Easy savings account currently.

    How do I sign up for Singtel Dash?

    Signing up for Singtel Dash is easy. To enjoy the full Dash experience, download the new Singtel Dash app from the App Store or Google Play to sign up. Note: You will need your NRIC/FIN/Employment Pass/Work Permit number to sign up.

    What are “pinless” payments?

    Payment without PIN allows you to make payments quickly from your Singtel Dash app for amounts below $100 without having to enter your PIN. Payment without PIN is available for both Android and iPhones.

    How do I pay with Dash on taxis?

    Paying with Dash on taxis works on both iOS and Android devices. It is simple and fuss free. To top it all off, there are no admin fees. At the destination, inform the driver that you would like to pay with Dash Launch the Singtel Dash app Select ‘Pay Taxi’ Swipe down to refresh the list of pending payments or enter the taxi number which can be found on the meter fare screen Select taxi vehicle no. Select 'OK' to complete payment

    Can I sign up for Singtel Dash with my passport details?

    No. You will need your NRIC/FIN/Employment Pass/S Pass to sign up.

    How do I enable pinless payments?

    To authorise Payment without PIN for amounts below $100 Select ‘Settings’ Select ‘Update preferences’ Select ‘Payment authorisation’ to enable Payment without PIN Set chosen payment amount If you have chosen to receive e-mail receipts, an e-mail confirmation of payment will be sent to your e-mail of choice.

    Which taxis can I pay with Dash on?

    Fumble with cash and cards no more when you pay for taxi rides with the Singtel Dash app. Pay using your Dash balance on any Comfort, CityCab and Prime taxis. With no admin fee, Dash lets you go cashless. You can earn Cashback as you pay.

    I have multiple mobile numbers, can I sign up for Singtel Dash on all mobile numbers?

    No. You can only sign up for one Dash account per NRIC/FIN/Employment Pass/S pass. This helps us keep your account safe.

    How do I view the transaction history on my Singtel Dash app?

    To view your transaction history, select ‘History’ on your Singtel Dash app. You may also view transactions in your transaction history by specific categories. To do so, click on filter icon and select the desired category of transactions to display.

    The taxi number did not appear in the taxi counter code list. What should I do?

    You may have loaded the pay taxi screen before the taxi driver submits the payment request. The taxi counter code list refreshes every few seconds and your taxi number it would automatically show in the list once the driver has initiated the payment from his terminal. Alternatively, you could key the taxi counter code to proceed.

    Why did I receive a notification that "My ID is already registered" when I tried to sign up?

    This may mean that you already have a Dash/mWallet/mRemit account. Try logging in to the Singtel Dash app with your mobile number and PIN. If you are unable to log in, please contact us at 1800-GET-DASH (1800-438-3274)

    I was trying to pay with Dash and encountered the following error message “Your Counter Code is invalid. Please check the counter code and try again.” What should I do?

    Please ensure that you are paying to the correct counter code. The counter code should be displayed on the cashier or, if you are paying in a taxi, the taxi license number. If the counter code is correct, please request the cashier to re-initiate the payment transaction again.

    How can I top up the Dash app?

    Any bank account: Top-up is now enhanced so that you can top up from any bank account. Step 1: Select “Top-Up” Step 2: Log in with your PIN Step 3: Select amount you wish to top up Step 4: You will be redirected to the eNETS Payment Gateway to complete your top up. Manual top-up for Singtel bill (exclusive to Singtel postpaid mobile subscribers) Step 1: Select “Top-Up” Step 2: Log in with your PIN Step 3: Select amount you wish to top up. Step 4: Enter your NRIC to complete your top up. Auto top-up for Singtel bill (exclusive to Singtel postpaid mobile subscribers) Step 1: Select “Top-Up” Step 2: Login in with your PIN Step 3: Select chosen low balance alert to trigger auto top-up Step 3: Select amount you wish to enable auto top-up with Step 4: Enter your NRIC to complete your top up. You can also top up cash at the following locations: 7-Eleven AXS Stations Singtel Retail Shops Singtel Exclusive Retailers

    How can I earn Cabpoints and pay with Dash on taxis?

    You can earn Cabpoints as part of Comfortdelgro’s CabRewards programme by adding the EZ-Link CAN of your Singtel Transit NFC SIM or ez-link card into your CabRewards account. If you are not yet a CabRewards member, you may register here. Step 1: At your destination, inform the taxi driver that you wish to earn Cabpoints. Once the driver has pressed the “CabRewards” button on the cab fare screen, the taxi payment reader will be activated. Step 2: Tap your NFC-enabled phone with your Singtel Transit NFC SIM or EZ-Link card on the payment reader. Step 3: Inform the taxi driver that you wish to pay with Dash. Step 4: Launch the Singtel Dash app. Step 5: Select “Pay taxi”. Step 6: Enter the taxi number which can be found on the meter fare screen or swipe down to refresh taxi counter code list and select taxi. Step 7: Tap “Confirm” to complete payment.

    Who are “Dash Advertisers”?

    They are companies which engage Dash and our communications channels to offer exclusive or other exciting deals and promotions to Dash’s customers, who are not listed as Dash’s preferred partners.

    Who are “Dash Preferred Partners”?

    Dash Preferred Partners refers to service providers who offer their services on Singtel Dash app, Singtel and its affiliates, Dash’s media agencies, media owners, and research companies.

    How can I update my personal details?

    You may update your email, address and occupation directly via the Singtel Dash app. Simply select “Settings” and “Edit Profile”.

    For regulatory reasons, customers with remittance services may edit their details only at our Singtel Dash Mobile Remittance flagship stores.

    Please visit us at Lucky Plaza #01-11 or City Plaza #01-02 with your original NRIC/FIN/Employment Pass/S Pass/Work Permit. In addition, look out for Singtel Dash Mobile Remittance roadshows at Kinta Carpark @ Little India (Sundays 3pm – 9pm) and at various locations islandwide to update your details.

    Can I change the default home screen on my Singtel Dash app?

    Yes. You can select the screen you wish to see when you log in to Dash. If you use Dash mostly to pay for purchases, you can set your Home screen as the “Pay” screen. Alternatively if you use Dash mostly to send money to your friends and family, you can choose the “Send” screen as your default Home Screen. Select “Settings”, then “Update preferences” and “Change home screen” to personalise your Singtel Dash app.

    How do I receive Dash promotions which are at nearby Dash merchants?

    Occasionally, Dash uses geolocation capabilities to alert you of promotions at nearby Dash merchants. This nonetheless requires you to enable GPS location services in your phone, as well as enabling:

    Settings->Update Preferences->Use of Personal data->For Dash and Dash’s Preferred Partners to turn on: “I consent to Dash sharing my personal information with preferred partners for better targeting and customization of Dash and Dash’s preferred partners’ promotions.”, and “In-App Notifications” to Yes

    If you have just enabled these settings, please allow up to max of 25 days for them to take effect, or you can clear Dash app cache.

    When there is a location based campaign at selected Dash merchants, you would receive a push notification if you are near these merchants, which you can open the notifications to view details of the promotion.

    Correspondingly, if you would prefer not to receive Dash promotions at nearby Dash merchants, please disable either of the above settings. You would have to wait for max of 25 days for this to take effect, or you can clear Dash app cache.

    What can I do with the Singtel Dash app?

    Dash is Singapore’s first all-in-one mobile payments solution. With its suite of mobile money services, you can:

  • Pay for your daily commute on trains and buses
  • Top up and check your EZ-Link balance on your Transit NFC SIM
  • Pay at thousands of locations from supermarkets, F&B to convenience stores
  • Enjoy a simple and cash free taxi payment experience
  • Send money to friends and loved ones locally and overseas
  • Enjoy great deals and Cashback when you pay with Dash
  • Top up your Singtel Dash app on the go from any bank account or your Singtel bill (if you are a Singtel postpaid mobile subscriber) so you will never have a run-out-of-cash moment.

  • Is the Singtel Dash app free to use?

    Yes, the Singtel Dash app is free. There are no fees and charges for making payments at shops, MRT, buses and taxis via the Singtel Dash app.

    I do not want the Singtel Dash app anymore. How do I terminate my Dash account?

    We are sorry to see you go. Please call us at 1800-GET-DASH (1800-438-3274) and speak to our customer service officer who will help to close your Dash account. Any remaining balance in your Singtel Dash app will be credited to you in the form of a cheque within 3 months.

    Can I personalise my Dash app?

    Yes. You can select the screen you wish to see when you log in to Dash. If you use Dash mostly to pay for purchases, you can chose the “Pay” screen. If you use Dash mostly to send money to others, you can chose the “Send” screen. Select “Settings”, then “Update preferences” and “Change home screen” to personalise your Dash app.

    Why am I asked to log in again when I access some of the features on the Singtel Dash app?

    The Singtel Dash app contains confidential information on your transaction history and your profile information. Your security is important to us and we’ve set this up so that we can prevent any unauthorised access to your account.

    I have changed my mobile number/terminated my line. Will that affect my Singtel Dash app?

    Yes. You can update your mobile number from the “Settings” tab on your Singtel Dash app. Select “Edit Profile”, “Mobile Number” and enter your new mobile number. A One-Time Password (OTP) will be sent to your new mobile number. You will need to key this in to complete the update to ensure that your information is accurate. Please note that you can only update your mobile number once a calendar month.

    What permissions do I need to allow for the Singtel Dash app to work on my phone?

    For the best experience, you are strongly advised to enable the following permissions for Singtel Dash:

  • Push notifications – so that we can notify you of your transactions and the latest Dash deals.
  • GPS – for your phone to detect businesses near you so that you can make payment and the latest Dash deals around you. If you are on iOS, enable “Location Services” from “Settings > Privacy”. For Android devices, enable “High Accuracy” mode under your “Location” settings.
  • Access your contacts – so that you can pay the friends in your phonebook easily. Please note that this is an additional feature for Dash Easy and remittance customers.

  • What happens to my Singtel Dash app when I change mobile phones?

    As long as your mobile number remains the same, all you need to do is to download the Singtel Dash app on your new mobile phone. Upon entering your mobile number and 6-digit PIN, you will receive a One-Time Password (OTP) via SMS. You will need to enter this in your Singtel Dash app to complete your login.

    Can I log in to my Singtel Dash app on any mobile phone?

    Yes you can. All you will need is your Singtel Dash app login details; mobile number and 6-digit PIN. As your security is important to us, we will send a One-Time Password (OTP) via SMS to complete your login on the Singtel Dash app. If you’ve received the OTP and did not try to login to your app, we advise that you change your 6-digit PIN by calling us at 1800-GET-DASH (1800-438-3274) right away.

    Can I access my Singtel Dash app overseas?

    Yes, you can login to the Singtel Dash app even if you’re overseas, as long as you have a stable and active internet connection. However, do check on your roaming data limit and charges.

    Do I need to be an existing Singtel customer to sign up for Singtel Dash?

    No. Singtel Dash is available to all customers regardless of mobile service provider.

    Do I need an active connection to login to the Dash app?

    Yes, you will need to launch the Singtel Dash app with WIFI/3G/4G LTE services.

    Is the Singtel Dash app supported on all mobile phones?

    The Singtel Dash app works on iPhones running iOS 8.0 and above, and Android mobile phones with Android versions 4.1.2 and above.

    Where can I download the Singtel Dash app?

    You can download the Dash app on the App Store or Google Play.

    Will I be charged a fee for my Dash account?

    There will be no fees charged for your active Dash account.

    What is a dormant account?

    Where there is no login or usage of your Dash account for a prolonged period, Singtel reserves the right to designate your Dash account as a dormant account, whereupon a monthly dormancy fee of $5 may be charged to and deducted from your Dash balance.

    Why does my transaction reflect "pending"? Does it mean my transaction did not go through?

    This is a normal payment process. When your transaction is performed and approved, your Dash balance will be deducted with the transaction amount and your transaction will show "pending" until the merchant processes and completes the transaction backend. This will usually take 3 to 4 days (maximum 14 days) after your purchase, until it has been processed.

    I didn't make any transaction today but my Transaction History shows a new transaction on my Dash account.

    In some cases, when the merchant confirms the payment a few days after your transaction, the amount of the transaction can be adjusted to reflect the actual amount. This happens when some items of your total order are not available, and the final amount will be lesser than your amount paid. Your transaction history will show the previous transaction as "Cancelled" and a new transaction will be shown with the final amount. The difference will be debited or credited automatically to your Dash balance.

    Why is the transaction amount deducted in SGD from my balance different from the SGD amount displayed on merchant website?

    Visa applies a processing fee for foreign or overseas transactions. Hence, an additional processing fee will be included and deducted in SGD from your Dash balance.

    Why does the transaction amount change a few days after my transaction is made?

    In some cases, when the merchant confirms the payment a few days after your transaction, the amount of the transaction can be adjusted to reflect the actual amount. This happens when some items of your total order are not available, and the final amount will be lesser than your amount paid. Your transaction history will show the previous transaction as "Cancelled" and a new transaction will be shown with the final amount. The difference will be debited or credited automatically to your Dash balance. For overseas payments, the foreign exchange rate provided by Visa may change between the day you made the transaction and the day the merchant completed it. Thus, transactions with foreign currency might be more subject to amount changes.

    Do I need to activate my Dash Visa Virtual Account for overseas transactions?

    No, you do not need to activate your Dash Visa Virtual Account for overseas transactions. You can use it instantly!

    What are the fees involved for overseas transactions?

    Processing fees for overseas transactions includes a flat fee per transaction and a percentage of the transaction value, depending on the transaction value. The maximum flat fee is 0.80 SGD and the maximum percentage is 1.5% per transaction.

    What is Dash Visa Virtual Account?

    The Dash Visa Virtual Account gives you a unique 16-digit card number and security code, that allows you to make online purchases at local e-commerce stores with Visa. With a compatible Android NFC-enabled phone, you will also be able to make payments at Visa payWave accepted retailers in Singapore.

    Do I need to sign-up to enable Visa payment using my Dash account?

    No, you are not required to sign-up for this service. For existing Singtel Dash customers, you will be able to access your Dash Visa Virtual Account when you log-in to Singtel Dash app v4.5. For new customers who signed-up from 20th July 2017, you will be able to access your Dash Visa Virtual Account after you successfully signed-up and login to Singtel Dash.

    How do I use Dash to make payment for e-commerce stores?

    To make payment for local e-commerce stores, simply login to your Singtel Dash app, tap on the Dash balance to retrieve your unique 16 digit account number, expiry date and security code. You can key in these details into the payment details on the e-commerce stores just like a Credit/ Debit card payment.

    How do I use Dash to make payment for Visa payWave retailers?

    Only iPhones that are Apple Pay enabled, or compatible NFC-enabled Android mobile phones will be able make to make payments at retailers accepting Visa payWave payments. Currently Xiaomi, OnePlus and Oppo phone models are not supported. To verify if your phone is compatible, please contact us at 1800-GET-DASH (1800-438-3274). To make payment, simply let cashier know that you would like to pay via Visa payWave. For Android mobile phones, if you have chosen Singtel Dash as the default Tap and Pay service in your phone NFC settings, simply unlock your phone and tap on the Visa payWave terminal while your screen is ON. If Singtel Dash is not your default Tap and Pay service, you need to launch Singtel Dash and Tap on the Visa payWave terminal while your screen is ON. For iPhones, add your Dash Visa Virtual Account to your Apple Pay wallet and tap to pay.

    When I tap my phone on the Visa payWave terminal, nothing happens or Dash App shows a red cross even after trying several times.

    Ensure that your NFC setting is turned ON. Check that your Visa payWave service is ACTIVE by going to Settings / Update Preferences/Dash Visa Account/Status. Launch your Singtel Dash App and ensure your screen is ON when you tap on the payWave terminal. If the previous steps didn’t work, uninstall then reinstall your Singtel Dash App.

    Will I be billed for the purchases made via Visa?

    Your Dash Visa Virtual Account is a virtual prepaid account. All payments will be deducted from your Dash balance immediately. You will be required to have sufficient balance before making payments.

    Can I make payments for overseas merchants?

    Yes, Dash now supports overseas transactions. With your Dash Visa Virtual Account, you can make Visa payWave transactions overseas or online purchases from overseas websites. The amount in foreign currency will be automatically converted to SGD and deducted from your balance. Please note that additional processing fees apply for transactions made at overseas merchants and will be included in the final amount deducted from Dash balance.

    What is the maximum amount I can make payment with my Dash Visa Virtual Account?

    For e-commerce payments, the maximum amount you can pay per transaction is based on your Dash balance. For Visa payWave transactions, you can make payments of up to S$999 per transaction, subject to merchant limit. On a monthly basis, you can pay up to a total of S$2,999 for both payWave and online transactions combined. There is an annual maximum amount of up to $30,000 on your Dash Visa Virtual Account. This will not affect your other Singtel Dash services such as Dash payments at Dash-accepted merchants, send money locally and overseas and Singtel Prepaid Account top-up.

    Do I have to get a physical card?

    No, the Dash Visa Virtual Account is accessed through the Singtel Dash app. You do not need to carry a physical card as the details are within the Singtel Dash app in your mobile phone.

    Are there any annual fees or finance charges for my Dash Visa Virtual Account?

    There are no annual fees or finance charges for the Dash Visa Virtual Account.

    Is there any other added security when I make payments?

    To prevent unauthorised transactions when making payments online, a one-time-password (OTP) may be sent to your registered Dash mobile number during an e-commerce transaction. The OTP has to be entered for verification within 3 minutes of its receipt, significantly reducing the risk of fraudulent use of your Dash Visa Virtual Account. Each OTP will expire after 3 minutes and is limited to one time use. After each payment you will receive a notification including your merchant name and the amount of the transaction to confirm your successful transaction. Please ensure that notifications are allowed for Singtel Dash in your Android OS settings. For more security, customer can disable payWave PINless mode in Dash Visa account settings. When PINless mode is disabled, you need to click on your Visa card to enter your PIN before payment on the payWave terminal.

    There is an error for my payments by the merchant, what should I do?

    Open your Singtel Dash app > History > Select the transaction with error > Need Help? Fill in the necessary details and we will be in touch with you to assist you on this.

    I haven’t made any purchase but my Dash Account has been debited.

    Some merchants, especially e-commerce merchants such as Paypal, Fave.com, perform a card verification transaction the first time you add your Dash Visa card. In most of the cases, this transaction ($1 or $2 amount) is cancelled few minutes later and the amount is credited back to your account. If not, it will appear as a Visa Card Credit Adjustment in the next 10 working days.

    What is a Visa Card Debit Adjustment?

    In some cases, after your payment is completed, the merchant may adjust the amount to a higher value, i.e if you added a tip to your receipt or if the shipment fees are higher than expected. The difference between the purchase amount and the adjusted amount will be debited from your Dash balance and will be visible in your Dash Transaction History under Visa Card Debit Adjustment.

    What is a Visa Card Credit Adjustment?

    When you cancel your transaction or ask for refund, after the merchant process your request, your refund will be visible in your Dash Transaction History under Visa Card Credit Adjustment. In some cases, after your payment is completed, the merchant may adjust the amount to a lower value, i.e if one of the items you ordered is not available. The difference between the purchase amount and the adjusted amount will be refunded to your Dash balance and will be visible in your Dash Transaction History under Visa Card Credit Adjustment.

    I only want to use my Dash account. I do not need the Dash Visa account, can I disable this service?

    Yes, please call Dash customer care at 1800 438 3274 to disable your Dash Visa Virtual Account. You may re-activate your Dash Visa Virtual Account anytime.

    Will customer get notification for declined transactions?

    Yes, on both Dash App and Apple Wallet.

    I have made a transaction in a shop and on terminal it says 'Decline' but I have seen a tick mark with 'Done' message on my phone.

    The tick mark with "Done" means the Tap was successful, but the Dash system can decline the transaction based on other reasons: i.e unsufficient balance.

    Will I see transactions on my phone?

    Yes: 1- Through Dash App Transaction History 2- Through Apple Wallet Transactions Tab in Dash Card details

    Does unpairing an Apple Watch from iPhone remove the card on Apple Watch?

    Yes.

    Can I add other banks card on Wallet?

    Yes, up to 10 payment cards per Wallet.

    Does removing a card from iPhone affect the card on Apple Watch when its paired to the same phone?

    No, cards on Apple Wallet and paired Apple Watch can be added and removed independently from each other.

    Can I resume the deleted cards if I find my lost device?

    No, deleted cards cannot be resumed. They need to be added again.

    Can I add a card again if deleted once?

    Yes.

    What happens if my iPhone is lost/stolen?

    You can use iCloud settings menu to remove the Apple Pay cards on the lost/stolen iPhone, or contact Singtel Dash Customer Care who will suspend your Dash Card on the lost/stolen device.

    How many cards can I add to single device?

    Only one Dash card per Dash account for iPhone and another Dash card per Dash account for the paired Apple watch. Important Note: After adding your Dash Card to multiple devices, if meanwhile you log in with your Dash account on an Android device or a non-Apple Pay eligible iPhone, the previously added cards will not be usable anymore and you need to delete them and provision them again.

    On how many devices can I provision a card?

    100 devices including all iPhones and Apple Watches.

    How do I view the breakdown of my fares charges/ travel history?

    To view your transactions, please login to your SimplyGo account on the TransitLink SimplyGo Portal or download the TransitLink's SimplyGo mobile app and key in your 16-digit Transit Card Number which can be found under “Train/Bus” on your Singtel Dash app. Note: Transit Card Number is not your Dash Visa Virtual Account Number.

    What is the difference between using Dash under SimplyGo and my NFC SIM functionality?

    Commuters who currently use NFC SIM functionality require upfront top-ups of NFC SIM. With the launch of Dash on SimplyGo, such top-ups are not necessary, and you would be able to use your Dash Visa Account for fare payments directly, subject to the availability of credit/funds in your Dash Account. The transactions will be processed, accumulated and deducted from your Dash balance on the next day.

    What will happen to the remaining stored value in my NFC SIM after I have deactivated my NFC SIM and switched to Dash on SimplyGo?

    After deactivating the NFC SIM, you can still use your SIM card for your telco services. The remaining stored value will remain in the NFC SIM wallet. You may request a full refund of the remaining ez-link purse balance in your Singtel NFC SIM by contacting customerservice@ezlink.com.sg with this form or visit Singtel Shop for assistance.

    Can I use my Dash Visa Account for transit if I have insufficient funds?

    You will not be able to use your Dash Visa Account for transit if you have insufficient funds or credit in your Dash account. You will encounter the following messages on the fare devices: Invalid card 20 (MRT) or Invalid Card (Bus).

    On Android eligible devices, do I need to launch Dash App to tap on transit fare reader?

    For optimal experience, you are recommended to launch your Dash App before you tap on the transit fare reader.

    How to use Dash for Transit on iOS devices?

    You need to add your Dash Visa Account on your Apple Wallet or Apple Watch, then enable payment on your device before tapping on the transit fare reader.

    How would I be billed for transit payments using my Dash Visa Account?

    The transactions will be processed, accumulated and deducted from your Dash Visa Account. You can view the transactions in your history under “BUS/MRT”. If the final posted fare amount is different from the deducted fare, the previous deduction will be cancelled and the final deduction will be posted. To view the breakdown of the aggregated fares, please login to your SimplyGo account on the TransitLink SimplyGo Portal or TransitLink's SimplyGo mobile app.

    What should I do if there are any discrepancies in my transactions/billings for my SimplyGo account?

    If there are any discrepancies in your travel transactions or billings, you may submit claims for the travel transactions of the cards that are linked to your SimplyGo account via the “My Claims” page on the TransitLink SimplyGo Portal or TL SimplyGo mobile app. Under the Distance Fares system, trips made within the same journey are consolidated before the fare is finalised. Hence, your fare will be indicated as ‘Estimated Fare’ (denoted by ) in your travel transaction history before it is finalised. Please file your claim only after the fare has been finalised (denoted by ). Do also note that claims can only be filed for transactions that are up to 60 days after the date of incident. For commuters who have not signed up for a SimplyGo account or linked their cards to their account, please do so on the TransitLink SimplyGo Portal or TL SimplyGo mobile app. Please note that you can only view up to the last 180 days of your transaction history.

    Where can i find out more about TransitLink Simply Go?

    For more information on TransitLink's Simply Go, visit here.

    I do not know if my purchase from Giftany in Dash is successful as I did not see a screen message stating my payment was successful.

    You will receive a SMS and email within 5 minutes if your purchase is successful. Please wait for the SMS and email first, and avoid resubmitting your order.

    What are the benefits of a GCASH Express Card?

    The card is personalized with the recipient’s name Card is linked to a SIM card with a mobile money capability No required maintaining balance No annual fee 24/7 Customer Service P100,000 withdrawal transaction limit from GCASH wallet per day from Withdrawal transaction limit depending on the ATM machine used P100,000 ATM/wallet size per month

    Does my beneficiary have to be a Globe subscriber?

    If you would like to send money to your beneficiary’s GCASH Wallet, he/she must first be a registered Globe subscriber. In addition, there is a cash-out fee for this service. However, if you send your funds via GCASH Remit, you can send the funds to anyone, anywhere in the Philippines. Plus, there is no cash-out fee. Don’t forget – you can also remit to accounts in over 10 major banks, Cebuana and mHuillier!

    How can I check the latest exchange rate?

    You can check the latest exchange rate through the following channels: 1688 (8am to 12 midnight) SMS ‘remit’ to 77766, followed by ‘2’ for ‘Check Exchange Rate’ In the Singtel Dash app after you completed the one-time registration for mobile remittance and added beneficiary

    I would like to send money locally as well. Can I do that?

    Yes. All Singtel Dash Mobile Remittance service customers will be able to send money locally.

    What is a GCASH Express Card?

    This is a special offer from GCASH. Any overseas foreign worker in Singapore can apply for a GCASH Express Card on behalf of their beneficiary through the Singtel Dash Mobile Remittance shops, at no cost. With the GCASH Express Card, your recipients can easily withdraw cash from over 13,000 Megalink, Expressnet and Bancnet ATMs in the Philippines

    Where are the Globe GCASH Cash Out Centres in the Philippines?

    There are over 7,000 Globe GCASH cash-out centers in the Philippines. Globe stores:

  • Pawnshops - Villarica Pawnshop, Tambunting Pawnshop and Prime Asia Pawnshop
  • Rural Banks - Philippine Rural Bank, GM Bank and One Network Bank
  • Supermarkets - Puregold Megalink, Expressnet and Bancnet ATMs (only with GCASH Express ATM Card)

    If your beneficiary has a GCASH Express card, he/she can also withdraw from over 13,000 Megalink, Expressnet and Bancnet ATMs in the Philippines.

  • What are the benefits and features of GCASH Wallet?

    Recipients can enjoy the full suite of benefits of GCASH Wallet with the following services:

    1. Buying prepaid load with an instant 10% rebate via GCASH2LOAD
    2. Send money to others
    3. Pay bills:
      • Telecoms - Globe, Smart, Bayantel & Digitel and more to come
      • Airlines - Cebu Pacific & Jet Star Airlines
      • Credit Cards - BDO, Citibank Visa, HSBC, Metrobank, Security Bank and more
      • Government - BIR & SSS contributions
      • Insurance - Ayala Life, Manulife, Sun Life, Philam Life, Pru Life and more
      • Loans - Chinatrust, Citibank, HSBC, PSBank and more
      • Schools - Ateneo, La Salle Greenhills & Miriam College
      • Utilities – Davao Light, Destiny, Laguna Water, Meralco, Manila Water, and more
    4. Purchase gaming credits
    5. Purchasing items online via GCASH American Express Virtual Pay
    6. Send donations
    7. Can be used to purchase goods by swiping at any MegaLink, BancNet and Expressnet point-of-sales (POS) terminal in the Philippines.

    Where can I remit to?

    Philippines

  • Cebuna Lhuillier (Max. transaction amount: 30,000 PHP)
  • M LHuillier (Max. transaction amount: 50,000 PHP)
  • BDO, Metrobank, PSB, RCBC and over 10 other banks
  • GCash Wallet
  • GCash Remit

    Indonesia
  • Bank Mandiri, BRI, OCBC, CIMB and over 10 other banks
  • Telkomsel TCash

    Myanmar
  • Kanbawza Bank
  • Ayeyarwaddy Bank
  • Co-Operative Bank
  • Yoma Bank
  • Asia Green Development Bank
  • Myanmar Oriental Bank
  • Myanma Apex Bank
  • United Amara Bank
  • Myanmar Citizens Bank
  • Ayeyarwaddy Farmers Development Bank

    India
  • Bank account of YES Bank, Bank of India and over 15 other banks
  • Cash pick-up at over 7,000 locations with Manappuram Finance and Muthoot Finance

    Bangladesh
  • bKash account
  • Cash pick-up at more than 5,400 outlets of Agrani Bank, Bangladesh Krishi Bank, Islami Bank Bangladesh, Sonali Bank, Janata Bank Bangladesh, Pubali Bank, Rupani Bank
  • Bank account at Argani Bank, Islami Bank, Pubali Bank, Sonali Bank, and 10 other banks

    China
  • BOC, ACC and over 5 other banks

  • How long does it take before my recipient receives the money that I send via GCASH?

    It takes approximately 3-5 minutes. Your recipient will receive a confirmation message from GCASH access number 2882 to claim the money you have sent.

    What is the difference between GCASH Remit and GCASH Wallet?

    Cash-Out Centres GCASH Wallet - 7,000 outlets and 13,000 ATMs (with GCASH Express Card) GCASH Remit - 7,000 outlets Cash-Out Fee GCASH Wallet - Up to 2% at selected outlets GCASH Remit - None Benefits · GCASH Wallet - Remit money to Globe/TM customers · Buy Talktime/load with 10% rebate · Pay bills – Globe Telecom, Credit Cards, Insurance, Loans, Schools, Utilities, and others · Purchase goods and services · Cash-out via ATMs · GCASH Remit - Remit money to anyone in the Philippines (including non-Globe/TM customers) · ZERO cash-out fee

    What is the remittance fee?

    The Philippines Cebuna Lhuillier (Max. transaction amount: 30,000 PHP) : $4 M LHuillier (Max. transaction amount: 50,000 PHP): $4 BDO, Metrobank, PSB, RCBC and over 10 other banks: $3.50 GCash Wallet: $2.50 GCash Remit: $4 Indonesia Bank Mandiri, BRI, OCBC, CIMB and over 10 other banks: $8.50 PTPOS: $9 Telkomsel TCash: $2.50 Myanmar: Bank account at Kanbawza Bank, Ayeyarwaddy Bank, Co-Operative Bank and 7 other banks: $5.00 India Bank account of YES Bank, Bank of India and over 18 other banks: $3.50 Cash pick-up at over 7,000 locations with Manappuram Finance and Muthoot Finance: $4.00 Bangladesh bKash account: $3.50 Cash pick-up at more than 5,400 outlets of Agrani Bank, Bangladesh Krishi Bank, Islami Bank Bangladesh, Sonali Bank, Janata Bank Bangladesh, Pubali Bank, Rupani Bank: $5.00 Bank account at Argani Bank, Islami Bank, Pubali Bank, Sonali Bank, and 10 other banks: $5.00 China Agricultural Bank of China, China Construction Bank, Industrial and Commercial Bank China, Bank of Communications, China Citic Bank, China Merchants Bank, Postal Savings Bank of China, and Bank of China: $9.00

    How much money can I remit?

    Each customer can only remit a maximum total of S$3,000 per day and not more than S$9,000 per month, regardless of the number of remittance(s) and/or the recipients. The remittance limit is reset on a calendar month basis.

    Will I be charged for SMS remittance?

    No, you will not be charged for any of the SMSes you send and receive to 77766.

    Will I be issued a receipt for the remittance?

    If you remit with your Singtel Dash app, you will receive a confirmation in your Singtel Dash app. You can save the confirmation page using the “Share” function in the app. If you remit via SMS, you will receive an SMS confirming your remittance details. Please keep this SMS for future reference as it is your receipt

    I would like to send money back home with the Singtel Dash app. How do I do that?

    Step 1: Register and set-up your Singtel Dash Mobile Remittance account with your original NRIC / FIN / E Pass / S Pass / WP information. Head down to our flagship store at Lucky Plaza #01-26 or City Plaza #01-02, or look out for Singtel Dash Mobile Remittance roadshows at Kinta Carpark @ Little India (Sundays 3pm – 9pm) and at various locations islanwide to sign up. You will need your original NRIC / FIN / E Pass / S Pass / WP, and a proof of billing / address. Please bring along your mobile phone and active mobile number (the number that you will use for your mobile remittance service). Step 2a: Remit with the Dash app Download the Singtel Dash app from Google Play or App Store. Select "Send" on the Dash app. Select your beneficiary. Select the remittance service. Put in the amount you wish to remit in SGD, PHP, IDR, RMB, INR or BDT. You will receive a summary page. You can confirm the transaction or select ‘Cancel’ to re-enter the remittance amount. Key in your Singtel Dash PIN. You will receive a confirmation screen on the Singtel Dash app. You will also receive an SMS receipt. You can also add, delete or edit your beneficiaries’ details straight from the Singtel Dash app anytime, anywhere you are. Step 2b: Start remitting with your mobile phone using SMS SMS ‘remit’ to 77766 and follow the instructions on your screen. To remit to the Philippines: To remit immediately to your beneficiary’s GCash Wallet, SMS gwalletnumberamount in SGD$ to 77766 (e.g. gwallet 631234567890 100) To remit immediately via GCash Remit, SMS gremitnumberamount in SGD$ to 77766 (e.g. gremit 631234567890 100) You will receive a call, prompting you to key in your PIN number. You can set this PIN when you register for your Singtel Dash account. To change your PIN, please call us at 1800-GET-DASH (1800-428-3274) for assistance. To remit to Indonesia: To remit immediately to your beneficiary, send ‘remit’ to 77766, select option 1, and select “Indonesia”. Follow the instructions to remit on the screen. You will receive a call, prompting you to key in your PIN number. You can set this PIN number when you register for your Singtel Dash To change your PIN, please call us at 1800-GET-DASH (1800-428-3274) for assistance. Instant SMS notification: Both you and your recipient will receive an SMS update instantly. This SMS update is your remittance receipt. You can also remind your recipient that the money is ready for collection immediately in case he/she missed the SMS update.

    I’ve changed my mobile number. Can I still continue remitting?

    Please visit our Singtel Dash Mobile Remittance flagship stores at Lucky Plaza #01-11 or City Plaza #01-02 to update your details. In addition, look out for Singtel Dash Mobile Remittance roadshows at Kinta Carpark @ Little India (Sundays 3pm – 9pm) and at various locations islandwide to update your details. If you do not update your details, you may not be able to perform mobile remittance and your Singtel Dash account may be suspended.

    Can I remit on behalf of my company?

    Thank you for your interest. We are not offering remittance for corporate customers at the moment.

    Can I remit on behalf of my friend?

    No, you can only register and remit on your own behalf. Your account may be suspended if you remit on behalf of others.

    Do I have to register for an account each time I want to send money to a recipient?

    Registration is a one-time process only. Once the registration is successful, you can proceed to send money to your recipient regularly.

    How many beneficiaries can I remit to?

    You can register up to a maximum of five (5) beneficiaries.

    What is required for registration?

    You will need your: Original NRIC / Work Permit / S Pass / E Pass Your proof of billing / address Your mobile phone and active mobile number (the number that you will use for your mobile remittance service) Recipient’s particulars (mobile number, full name, date of birth, address

    I have a Singtel Dash account. Do I still need to sign up for the remittance service?

    You will need to sign up for the remittance service which you can sign up for at the flagship stores below: Lucky Plaza, #01-11, Daily, 9am – 8pm City Plaza, #01-02/17, Monday – Saturday, 10am – 8pm, Sunday, 9am – 8pm In addition, look out for Singtel Dash Mobile Remittance roadshows at Kinta Carpark @ Little India (Sundays 3pm – 9pm) and at various locations islandwide to sign up.

    Where are the Singtel Dash Mobile Remittance flagship stores located, and what are the operating hours?

    You can find the Singtel Dash Mobile Remittance flagship stores at: Lucky Plaza, #01-11 Daily 9am – 8pm City Plaza, #01-02/17, Monday – Saturday 10am- 8pm, Sunday 9am – 8pm In addition, you can also look out for Singtel Dash Mobile Remittance roadshows at Kinta Carpark @ Little India (Sundays 3pm – 9pm) and at various locations islandwide to sign up and get started.

    Who can remit with Singtel Dash Mobile Remittance?

    Any prepaid or postpaid mobile subscriber with any telco in Singapore can remit with Singtel Dash Mobile Remittance. You will simply need to sign up for once at: Lucky Plaza, #01-11, Daily, 9am – 8pm City Plaza, #01-02/17, Monday – Saturday, 10am – 8pm, Sunday, 9am – 8pm Kinta Carpark @ Little India, Sunday 3pm – 9pm Singtel Dash Mobile Remittance roadshows at various locations islandwide, time to time

    What are the benefits of remitting with Singtel Dash Mobile Remittance?

    With Singtel Dash Mobile Remittance, you can: Remit anytime from anywhere, 24/7 through your mobile phone Enjoy instant remittance Get instant SMS notification to both sender and recipient Enjoy competitive remittance fees and forex rates

    What remittance service does Singtel Dash Mobile Remittance offer?

    Singtel Dash Mobile Remittance is Singapore's first self-serve overseas remittance service available through your mobile phone. You can now remit to major banks, GCash Wallet or GCash Remit in the Philippines, major banks and LinkAja in Indonesia, bank accounts in Myanmar, bank accounts and cash pick-up in India, bKash account, bank account and cash pick-up in Bangladesh, as well as bank accounts in China.

    Can I pay people who are not in my phone’s contact list with the Dash app?

    Yes you can. Simply select ‘Send’> “Choose another” > “Search” and enter contact number. They do not have to be a Dash customer to receive it. An SMS notification will be sent to them, informing them that they have received money from you via Dash. If they do not sign up within 7 days, the money will be returned to your Dash account.

    How do I send money to a friend on the Dash app?

    Send money instantly to your friends and loved ones’ phone with the Dash app. Simply select ‘Send’, choose a contact from your phone book, enter the amount and confirm the transaction. The money will whizz straight to their phone instantly as long as it’s a Singapore-registered mobile number. They don’t have to be a Dash customer to receive it. An SMS notification will be sent to them, informing them that they have received money from you via Dash. If they do not sign up within 7 days, the money will be returned to your Dash account.

    I have reached the limit of adding/editing my beneficiary details for this month / year. What do I do?

    Your monthly limit to add/edit your beneficiary details will reset in the following calendar month, and your yearly limit of the same will reset in the next calendar year. You can then add/edit your beneficiary details again. For any assistance, please go to our Singtel Dash Mobile Remittance flagship store at #01-11 Lucky Plaza or #01-02/17 City Plaza.

    My parents both share the same mobile number. Can I add them as 2 separate beneficiaries?

    Unfortunately, each beneficiary has to carry a unique mobile number. The same mobile number cannot be used by two different beneficiaries.

    How can I add beneficiary to my Singtel Dash Mobile Remittance account?

    You can add beneficiary to your Singtel Dash Mobile Remittance account from the Singtel Dash app. Go to SEND > OVERSEAS > Select Contact > Add New Beneficiary, then fill in the ‘ADD BENEFICIARY’ form details. Please note that you can add/edit your beneficiary details for a maximum of 5 times in a calendar month, up to a maximum of 15 times in a calendar year.

    Can I change my beneficiary details from the Singtel Dash app?

    Yes, you can change your beneficiary details from the Singtel Dash app. Go to SEND > select the Beneficiary that you wish to edit > select ‘VIEW/EDIT BENEFICIARY’ > select ‘EDIT’, then proceed to edit the beneficiary details. Please note that you can add/edit your beneficiary details for a maximum of 5 times in a calendar month, up to a maximum of 15 times in a calendar year.

    My beneficiary is no longer valid, can I delete it?

    Yes, you can delete your beneficiary at any point in time. To delete beneficiary in Singtel Dash app, go to SEND > select the beneficiary that you wish to delete > select ‘VIEW/EDIT BENEFICIARY’ > select ‘DELETE’ > select ‘YES’ to confirm deleting of beneficiary.

    How many beneficiaries can my Singtel Dash Mobile Remittance account hold at one time?

    Your Singtel Dash Mobile Remittance account can hold a maximum of 5 beneficiaries at any point in time.

    I have not signed up for Singtel Dash Mobile Remittance account. Can I add a beneficiary?

    No, you will need to do a one-time registration at Singtel Dash Mobile Remittance flagship stores located at Lucky Plaza #01-11 and City Plaza #01-02, Singtel Dash Mobile Remittance roadshow at Kinta Carpark @ Little India (every Sunday 3pm – 9pm), or look for us at our roadshows at various locations from time to time.

    I am a Singtel Dash Mobile Remittance customer. How do I get the Free 30-Day Dash Protect?

    You can get the Free 30-Day Dash Protect when you send $100 or more overseas in one transaction with Singtel Dash. Simply opt in when prompted during the transaction to receive coverage.

    What is the validity of the coverage?

    The coverage is for valid 30 days, starting from the day of that you initiate remittance transaction and subject to the successful completion of the qualifying remittance transaction. You will receive a confirmation SMS from us upon the successful activation of the coverage.

    How many Free 30-Day Dash Protect coverage can I get?

    You are eligible to receive one Free 30-Day Dash Protect coverage any at one point in time.

    Is the Free 30-Day Dash Protect coverage stackable on top of the current insurance policy which my employer bought for me?

    Yes, the free insurance is stackable on top of other insurance policies.

    Why is Singtel Dash selling insurance?

    Singtel Dash is not selling insurance. Singtel Dash is arranging for free insurance coverage to customers when they send $100 or more overseas with Singtel Dash. The insurance provider is NTUC Income.

    How do I nominate the insured person of the Free Insurance?

    There is no nomination allowed. The Insured person will be the official account holder that is registered with the Singtel Dash account.

    Is the insurance coverage transferable?

    There is no transfer allowed. The Insured person will be the official account holder that is registered with the Singtel Dash account.

    How do I receive my policy document?

    You will receive your policy document via an SMS from us upon the successful confirmation of your qualifying remittance transaction.

    How do I submit my claim?

    You can call NTUC Income at 6788 6616 from Monday to Friday 8.30am – 6.30pm or go to income.com.sg/st_claim.

    If I have more questions about the insurance coverage, who can I ask?

    You can call NTUC Income at 6788 6616 from Monday to Friday 8.30am – 6.30pm.

    How can I check my Free 30-Day Dash Protect validity and expiry date?

    You can check your Free 30-Day Dash Protect validity and expiry date via the Singtel Dash app.

    Is the Singtel Dash app secure?

    The Singtel Dash app is more secure than carrying cash in your wallet. The app is protected with a 6-digit PIN and a One-Time Password (OTP). Confidential information such as Top-Up, Transaction History and Personal Information are further protected with a re-verification of your 6-digit PIN. Your Dash wallet can also be instantaneously blocked to prevent further use. This can be done simply by calling us at 1800-GET-DASH (1800-438-3274) and select Option 3.

    How else can I protect myself from mobile phone threats online?

    As part of mobile security, check out the following tips for protecting yourself against threats on your mobile phone. Use a strong password on your device to prevent unauthorised use. An example of a strong password is a 6-digit pin without consecutive or sequential numbers of 3 characters or more. Ensure that your PIN and user ID are kept confidential at all times. If you suspect any malicious or suspicious activity, please notify us immediately at 1800-GET-DASH (1800-438-3274) and select Option 3. Your Dash account can be instantaneously blocked to prevent further use. Never leave your Singtel Dash session unattended. Log off after use each time to prevent any unauthorised use. Only download and install apps from official app stores, like Apple App Store or Google Play Store, to avoid malicious content in your mobile phone. Install the latest software updates on your mobile device to ensure bugs are fixed or addressed. Be cautious of suspicious links. Malware is usually spread through emails, website or text messages designed to lure victims into clicking on suspicious links. Do not disclose personal, financial or credit card information to little-known or suspicious websites. Avoid “jailbreaking” or “rotting” your device, as this will make your device more disposed to to security vulnerabilities like viruses and malicious software. Jailbroken or rooted devices will also prevent you from using Singtel Dash app. Singtel also offers ZoneAlarm, a mobile security app that protects your personal information and data in your mobile phone against viruses in apps and unsecured WiFi hotspots. Subscribe at a low rate of $2.90 per month here.

    I do not wish to receive marketing updates from Dash. What should I do?

    To unsubscribe from our marketing updates: Select ‘Settings’ Select ‘Update preferences’ Select ‘Use of personal data’ and chose what type of marketing updates you would like to unsubscribe for. We hope you change your mind so that you can continue enjoying the most Dashing deals.

    Is Payment Authorisation secure?

    An email notification will be sent for pinless purchases. Pinless payments can only be enabled by you and only after you have authenticated yourself with your pin/fingerprint.

    Will my Singtel Dash app be locked after multiple unsuccessful attempts to login? How do I unlock it?

    For your security, access to your account will be locked after consecutive unsuccessful attempts. To unlock it, please call us at 1800-GET-DASH (1800-438-3274) for verification of your identity so that we can rest your PIN.

    I lost my mobile phone and blocked my Dash account so that no one can login to the app; how do I unblock it again?

    You can call us at 1800-GET-DASH (1800-438-3274) and select ‘4’ to unlock your Singtel Dash app.

    What do I do if I lose my mobile phone?

    We are sorry to hear that you’ve lost your phone. For safety reasons, please call us at 1800-GET-DASH (1800-438-3274) and select ‘3’ to block your Singtel Dash wallet. This will prevent any form of financial transactions from been conducted on your Dash wallet. Once you’ve got your replacement phone and SIM card sorted out, you can call us at 1800-GET-DASH (1800-438-3274) and select ‘4’ to unblock your Singtel Dash wallet. You may now log in again to your Dash app and continue to use as per norm.

    What do I do if I have forgotten my PIN?

    You can click on the “Forgot PIN” links in the Dash app. You would need to provide your mobile number and ID number Go through OTP validation to ensure you're the rightful owner of the phone. The OTP will be sent via SMS. In this case, you will be prompted to validate OTP. Most Android devices can perform automated OTP validation. But for the rest of Android devices and on iPhones, you will need to key in OTP value. Once passed the OTP, if you have provided an email address during signup, you will be requested to enter this email address. If you do not have an email address, app will prompt you to enter your security question answer. If the answer is correct, a temporary PIN shall be sent to you via SMS. If the entered email address is correct, you will receive a validation code via this email. The screen will now prompt you to enter the validation code. Please key in the exact validation code found in the email. If the validation code is entered correctly, a temporary PIN shall be sent to you via SMS. Please login to Dash app with this temporary PIN within the same day. An OTP may be sent via SMS. In this case, you will be prompted to validate OTP. Most Android devices can perform automated OTP validation. But on the rest of Android devices and on iPhones, you will need to key in OTP value. You will be asked to change PIN. Please enter the Temporary PIN found in the earlier SMS (and NOT the OTP) as the Current Dash PIN. Then proceed to set the new 6-digit PIN and confirm the 6-digit PIN. Thereafter, you can proceed to use Dash app as per norm. In event you were not able to reset the pin via the app, please call us at 1800-GET-DASH (1800-438-3274) and select ‘7’ to speak to a customer service officer for verification of your identity so that we can reset your PIN. Please note that when custcare resets your PIN, you will receive a temporary PIN in the form of SMS. Please go through steps as described above from point of logging in to Dash app with temporary PIN.

    How can I top up another Singtel Dash account?

    You will be able to top up to another Singtel Dash account using your Singtel bill (if you are a Singtel postpaid mobile subscriber), bank account (eNETS) and/or Credit/Debit card. From Pay tab, simply click on View More > Top Up > Top-up Dash for others > select the top-up method, amount and contact you wish to top up for. You will be directed to an external website for eNETS and Credit/Debit card top-up options.

    Why is the top-up amount to my recipient not reflected in my transaction history?

    As the monies are not debited from your Dash balance the amount will not be reflected in your transaction history. Please check the statement of your Singtel postpaid mobile bill, banking account or credit/debit card depending on your top up method. However, the recipient (or the person you have topped up for) will be able to view the transaction in their history as the monies are credited into their Dash account.

    What is the maximum amount I can top up for a third party or another Dash account?

    The maximum top-up amount from a single Singtel postpaid mobile bill is $200 per month, whereas the maximum top-up for Credit/ Debit top-up options is $999 per Dash account per month. There is no limit to top-up from bank accounts (via eNets). The maximum wallet limit for Dash at any point in time is $999. The daily top-up limit is $2,000 and monthly top-up limit is $10,000.

    How can I top up my Dash account using a Credit/Debit card?

    From Pay tab, simply click on View More > Top Up > Credit/Debit card > Select the top-up amount. You will be directed to an external website, where you will need to enter the required Credit/Debit card details like 16-digit card number and security code. You may be prompted to enter a one-time password (OTP). The Credit/Debit card has to be issued locally.

    Is there a convenience or other admin fee when I make a Credit/Debit card top up to my Dash account?

    The convenience fee is currently waived. There is no charges for Credit/Debit card top-ups to Dash accounts.

    I tried to top up using my Credit/Debit card, but was unable to. Why?

    Credit/Debit card top-ups to Singtel Dash is applicable for Singapore-issued cards only. An error message will appear in the payment portal if you are trying to top up with a foreign-issued card. Dash does not accept top-ups via stored-value facilities (SVF), such as a Dash Visa Virtual Account to another third party account as well. If this is not the case, and if you are still experiencing top-up issues, please call us at 1800-GET-DASH (1800-438-3274) and speak to our customer service officer.

    I’ve received a timeout message on the bank page after completing my payment

    Some of the banks have implemented different checks after payment completion and the redirection from Bank page back to Singtel DASH app might differ from bank to bank. Please click on the top left close button after you have completed your payment and the successful topup receipt will be displayed accordingly. Your topup transaction can also be found at the transaction history tab.

    I am unable to use Citibank Debit to topup my Dash balance.

    Citibank acknowledges that currently their Internet Banking Page is currently not supported for eNETS mobile browser. Singtel have raised this issue to Citibank and are working with the Bank to enable the page to be displayed promptly within our app. For any enquiries pertaining to Citibank banking issue, please approach the Bank directly at (65)6225 5225.

    Can I do a top-up between the entry and exit of a train/bus trip?

    No, it is not advisable to do a top-up between the entry and exit of a train/bus trip. Please top-up before or after the trip.

    Is there a limit to how much I can top up to the Singtel Transit NFC SIM?

    The maximum amount that your Singtel Transit NFC SIM can contain is $500.

    Can I top up Starhub and M1 NFC Transit SIMs?

    Yes, you can top up your Starhub and M1 NFC Transit SIMs on-the-go with the Dash app. Step 1: Launch the Dash app Step 2: Select “Pay” Step 3: Swipe right on slider to access your ez-link purse and select “Top up” Step 4: Top up with your debit/credit cards and select from amounts of $5/$20/$50/$100 Step 5: You will be led to a Visa/MasterCard payment gateway to complete your transaction.

    What is the maximum amount of money that my Dash app can contain?

    The maximum amount of money that the Dash app can contain at any point of time is $999.

    How do I top up an International Prepaid Airtime account?

    To top up, select “Other Options” from the “Pay” screen then select “Top up” and select “Prepaid Airtime”. Enter the mobile number you wish to top up and select country code. You can currently top up numbers from Bangladesh, China, India, Malaysia, Philippines, or Thailand.

    How do I top up a Singtel Mobile Prepaid account?

    To top up, select “Other Options” from the “Pay” screen then select “Top up” and select “Prepaid Airtime”. Enter the mobile number you wish to top up.

    I tried topping up with my Singtel bill but I was unable to. Why?

    Please ensure that you are not a Singtel Corporate customer/ Singtel Prepaid customer as the Singtel bill top-up option is not available to these group of customers. You may have also exceeded your available balance on your Singtel bill and can only top up on your next billing cycle.

    What is the maximum amount that I can top up monthly with my Singtel bill?

    You can top up a maximum of $200 monthly as per your billing cycle. You can top up again on your next billing cycle if you have cleared your outstanding balance on your Singtel bill. This top-up service is exclusive for Singtel postpaid mobile subscribers only.

    How do I enable Auto Top-Up for my Singtel bill?

    Auto top-up for Singtel bill (exclusive to Singtel postpaid mobile subscribers) Step 1: Select “Top-Up” Step 2: Login in with your PIN Step 3: Select chosen low balance alert to trigger auto top-up Step 3: Select amount you wish to enable auto top-up with Step 4: Enter your NRIC to complete your top up. The monthly limit for Singtel bill top-up is $200 as per your billing cycle.

    How do I top up the Singtel Transit NFC SIM from my Dash app?

    Top up your Singtel Transit NFC SIM anytime, anywhere on the Dash app with a debit/credit card (Visa & Masterpass only) Step 1: Launch the Dash app Step 2: Select “Pay” Step 3: Swipe right on slider to access your ez-link purse and select “Top up” Step 4: Top up with your debit/credit cards and select from amounts of $5/$20/$50/$100 Step 5: You will be led to a Visa/MasterCard payment gateway to complete your transaction.

    I have existing balance in my mWallet app. Will my balance be transferred to my Singtel Dash app?

    The Singtel Dash app and the mWallet app share the same mobile wallet. Your balance will be transferred to your new Singtel Dash app when you log in. All you’ll need is your mobile number and PIN.

    I have GX Credits in the mWallet app. Can I purchase them on the Singtel Dash app too?

    No. GX Credits is not available for purchase on the Singtel Dash app, and is no longer available for purchase from the mWallet app from end of July 2016 onwards.

    Can I still use the mWallet app?

    No. From 30 Sep 2017, the mWallet app is no longer supported. Please download the Singtel Dash app from App Store or Google Play. It is the all-new and improved all-in-one mobile wallet app that lets you pay with your phone at 50,000 locations islandwide and shop online, pay for your buses, trains and taxis, top up your Singtel Prepaid Mobile, as well as pay or send money to your friends and loved ones.

    Can I still use mRemit on the mWallet app?

    No. From 30 Sep 2017, the mWallet app is no longer supported. Please download the Singtel Dash app from App Store or Google Play. It is the all-new and improved all-in-one mobile wallet app. Not only can you remit and send money home conveniently, but also pay with your phone at 50,000 locations islandwide and shop online, pay for your buses, trains and taxis, top up your Singtel Prepaid Mobile, as well as pay friends locally.

    What is the difference between mWallet and Singtel Dash?

    mWallet is now known as Singtel Dash with effect from May 2016. Singtel Dash is the new and improved mobile payment app with a suite of mobile money services. With the Singtel Dash app you will be able to: Pay with your phone at Singtel Dash retailers islandwide and on buses, trains and taxis Pay with Dash Prepaid Virtual Visa at any payWave acceptance points and shop online Send money locally Remit money overseas Top up your Singtel Prepaid Mobile and overseas mobile Enjoy greater rewards and Cashback Top up your Singtel Transit NFC SIM on the go Top up your Singtel Dash app from any bank account From 30 Sep 2017, mWallet app is no longer supported. Download the new Singtel Dash app to enjoy the complete mobile wallet and payment experience.

    I am an existing mWallet customer, do I need to sign up for Singtel Dash?

    No. You do not need to sign up for Singtel Dash. Simply update the mWallet app to the new Singtel Dash app and login with your existing mobile number and 6-digit PIN to access existing services and additional mobile payment services such as paying for your buses, trains, taxis, and at over 50,000 locations islandwide, as well as sending money to your friends and loved ones.

    I am an existing mRemit customer, do I need to sign up for Singtel Dash?

    No. You do not need to sign up for Singtel Dash. Simply update the mWallet app to the new Singtel Dash app and login with your existing mobile number and 6-digit PIN. You can then access the remittance services and additional mobile payment services such as paying for your buses, trains, taxis, and at over 50,000 locations islandwide, as well as sending money to your friends and loved ones.

    How do I pay to charity?

    Singtel Dash app makes it easy for you to contribute to charity. To pay to charity, select ‘Pay’ on your Singtel Dash app. Go to ‘Other Options’, choose ‘Pay Charity’. Select one of the charities displayed to pay to. Enter the amount and tap on ‘Confirm’.

    How do I view the transaction history on my Singtel Dash app?

    To view your transaction history, select ‘History’ on your Singtel Dash app. You may also view transactions in your transaction history by specific categories. To do so, click on filter icon and select the desired category of transactions to display.

    How do I enable pinless payments?

    To authorise Payment without PIN for amounts below $100 Select ‘Settings’ Select ‘Update preferences’ Select ‘Payment authorisation’ to enable Payment without PIN Set chosen payment amount If you have chosen to receive e-mail receipts, an e-mail confirmation of payment will be sent to your e-mail of choice.

    What are “pinless” payments?

    Payment without PIN allows you to make payments quickly from your Singtel Dash app for amounts below $100 without having to enter your PIN. Payment without PIN is available for both Android and iPhones.

    I was trying to pay with Dash and encountered the following error message “Your Counter Code is invalid. Please check the counter code and try again.” What should I do?

    Please ensure that you are paying to the correct counter code. The counter code should be displayed on the cashier or, if you are paying in a taxi, the taxi license number. If the counter code is correct, please request the cashier to re-initiate the payment transaction again.

    I have a Singtel Transit NFC SIM, and I am able to access my ez-link purse. Can I make payment with my ez-link purse too?

    Yes, you can. With your ez-link purse, you will be able to pay at a total of 50,000 locations. You can tap your phone against the ez-link reader at accepted merchants to make payment.

    How do I view the transaction history on my Dash app?

    To view your transaction history, select ‘History’ on your Dash app

    How do I submit a Payment Guarantee request?

    To file a Payment Guarantee Request: Select ‘History’ Select relevant transaction Select ‘Need help’ and ‘Request Money Back’ Proceed to file your Payment Guarantee request

    What is Payment Guarantee?

    We have a 100% Payment Guarantee policy where you can receive up to $20 on your first transaction error made, no questions asked, provided the receipt is submitted. We are also committed to making it right for you when there has been a payment error. You can file your Payment Guarantee request from the Singtel Dash app.

    Is Payment Authorisation secure?

    An email notification will be sent for pinless purchases. Pinless payments can only be enabled by you and only after you have authenticated yourself with your pin/fingerprint.

    If I am not able to see Payment Authorisation in my app settings, what should I do?

    The Payment Authorization settings has been available in the Dash app since v3.2 (under Settings) as well as the latest version 4 of Singtel Dash app. If you couldn’t find this function, please contact us at 1800-GET-DASH (1800-438-3274).

    How do I enable Payment Authorisation?

    To authorise Payment without PIN for amounts below $100 Select ‘Settings’ Select ‘Update preferences’ Select ‘Payment authorisation’ to enable Payment without PIN Set chosen payment amount If you have chosen to receive e-mail receipts, an e-mail confirmation of payment will be sent to your e-mail of choice.

    What is Payment Authorisation?

    Payment without PIN allows you to make payments quickly from your Dash app for amounts below $100 without having to enter your PIN. Payment without PIN is available for both Android and iPhones.

    I was trying to pay with Dash and encountered the following error message “Oops! It looks like you were trying to make an invalid payment. Please check the counter code and try again.” What should I do?

    Please ensure that you are paying to the correct counter code. The counter code should be displayed on the cashier or, if you are paying in a taxi, the taxi license number. If the counter code is correct, please request the cashier to reinitiate the payment transaction again.

    I was trying to pay with Dash and encountered an error message “There is no pending payment request, please check the counter code again”. What should I do?

    Please ensure that you are paying to the correct counter code. The counter code should be displayed on the cashier or, if you are paying in a taxi, the taxi license number. If the counter code is correct, please request the cashier to reinitiate the payment transaction again.

    I was a little too excited about making a Dash payment; I paid accidentally before it reaches my turn. What should I do?

    Please confirm with the cashier that the amount paid was for a different transaction. The cashier will be able to void the transaction immediately or provide a refund for the amount paid depending on each business’ policy.

    I do not have sufficient balance in my Dash account to complete my payment to the business. What should I do?

    To top up immediately, you can do so via any bank account or via your Singtel postpaid mobile bill. If you would like to perform top-up only after your payment, simply pay with the remaining balance in your Singtel Dash app and request for the cashier to perform a bill split via other payment methods. To Top up via your Bank Account: Select Top Up Select Bank Account as the top up method Select Top Up amount Tap on Top Up DASH and be redirect to eNETS screen Select your Bank. You are advised to key in your email address in order to receive an electronic receipt for your transaction Click on Submit in the eNets screen to be redirect to your Internet Banking login screen Login to the internet banking site Upon completion of your eNets transaction, depending on the respective bank’s internet banking site, you might not be redirected back to Dash app. Neverthess, you can close the in-app browser on the top left corner of the app and be displayed with the successful top up receipt upon completion.

    Can I request for a partial refund from the business?

    A partial refund of the transaction amount via Dash is not possible. However each business may have its own policy on how to handle partial refunds and it would be advisable to ask the cashier.

    How do I know if my void transaction is successful?

    For any refund made directly to your Singtel Dash app, you will be notified if the transaction was completed or failed via your Singtel Dash app or an SMS notification. Upon refreshing your transactions history, you will also notice a “Void” label on the transaction.

    The business tried to void the Dash payment that I’ve made but I did not get any void transaction confirmation. What should I do?

    For any refund made directly to your Singtel Dash app, you will be notified if the transaction was completed or failed via your Singtel Dash app or an SMS notification. You may also refresh your transaction history to check for any amounts refunded. If the refund was unsuccessful, it may have been because your Dash account has exceeded the limit of $999. Do note that refunds can only be made directly to your Singtel Dash app on the same business day of your Dash payment.

    I’ve made payment but the cashier did not receive my payment. What should I do?

    Please check your transactions history on your Dash app as successful transactions will be listed. You can tap on your transaction to view your Transaction ID and inform the cashier. This Transaction ID can be used as a confirmation that the payment has been made. In the occasion that the cashier has requested for you to pay twice, you can also file for a Payment Guarantee request from your Dash app. To file a Payment Guarantee Request: Select ‘History’ Select relevant transaction Select ‘Need help’ and proceed to file your Payment Guarantee request.

    I changed my mind on my purchase but I’ve already made payment. How can I get a refund?

    You may request a refund from the business. However, whether a refund is possible is dependent on the merchant’s policy and refunds can only take place on the same business day of your Dash payment.

    I paid the wrong amount. What should I do?

    The business can void your transaction and provide a refund. Depending on their policy, your payment can be refunded via the Singtel Dash app or cash. Do note that refunds can only take place on the same business day of your Dash payment.

    I paid to the wrong business’s counter code. How can I get my money back?

    It is important to contact the outlet on the same day to void the transaction. Do also take note that the void of such transactions can only take place on the same business day of your Dash payment. Alternatively, you can also file for a Payment Guarantee request from your Dash app. To file a Payment Guarantee Request: Select ‘History’ Select relevant transaction Select ‘Need help’ and proceed to file your Payment Guarantee request.

    I paid to the wrong outlet’s counter code. How can I get my money back?

    It is important to contact the outlet on the same day to void the transaction. Do also take note that the void of such transactions can only take place on the same business day of your Dash payment. Alternatively, you can also file for a Payment Guarantee request from your Dash app. To file a Payment Guarantee Request: Select ‘History’ Select relevant transaction Select ‘Need help’ and proceed to file your Payment Guarantee request.

    I paid to the wrong counter code within the outlet. How can I get my money back?

    In the event of any erroneous payment, you may file for a Payment Guarantee request from your Singtel Dash app. To file a Payment Guarantee Request: Select ‘History’ Open the erroneous transaction record Select ‘Need help’ and proceed to file your Payment Guarantee request. We’ll make it right for you as soon as we can.

    I tried to enter counter code to pay but I received a notification that the counter code cannot be found. What should I do?

    Please check if you have entered the counter code correctly, or check with the cashier before trying to make a Dash payment again.

    I tried to make payment from the Singtel Dash app, but no nearby businesses were displayed. What should I do?

    To view the nearby businesses to make a payment, ensure that ‘Location services’ on your phone (GPS) is turned on. For Android devices, please ensure that your ‘Location’ settings are set to “High accuracy” mode. Alternatively, you can also enter the Dash counter code manually to make a payment or Tap and Pay.

    How do I find the counter code?

    The counter code is a number unique to each cashier. It can be found on our Dash payment readers that are located at the cashiers or near the cash register. Alternatively, you can ask the cashiers for the Dash counter code before you make the payment via Singtel Dash app.

    Is Dash Tap and Pay available for all mobile phones?

    No. Dash Tap and Pay is only available for NFC-enabled phones. For iOS and non NFC-enabled phones, please enter counter code to pay.

    What is Tap and Pay?

    You can breeze through payments with Dash Tap and Pay for NFC-enabled phones. With Dash Tap and Pay, you can simply tap your phone against the Dash reader to pay. To pay with Tap and Pay: Turn on NFC from your phone settings Launch the Singtel DASH app Inform cashier of Dash Payment Tap and you are all sorted! Tap and Pay is better complemented with Payment Authorisation to enable payment without PIN for amounts below $100. To authorise Payment without PIN: Select ‘Settings’ Select ‘Update preferences’ Select ‘Payment authorisation’ to enable Payment without PIN Set chosen payment amount If you have chosen to receive e-mail receipts, an e-mail confirmation of payment will be sent to your e-mail of choice.

    How do I pay with Dash on taxis?

    Paying with Dash on taxis works on both iOS and Android devices. It is simple and fuss free. To top it all off, there are no admin fees. At the destination, inform the driver that you would like to pay with Dash Launch the Singtel Dash app Select ‘Pay Taxi’ Swipe down to refresh the list of pending payments or enter the taxi number which can be found on the meter fare screen Select taxi vehicle no. Select 'OK' to complete payment

    Is the Username and PIN used for Singtel Dash the same as the one that I have for the Dash Singapore app?

    Yes, you can use the same Username and PIN to log in to the Singtel Dash app.

    What if I still have Dash Balance in the existing Dash Singapore app and would like to cash out to my Dash Easy savings account after it is discontinued?

    Your Dash Balance in the Dash Singapore app will be available to you via the Singtel Dash app. The Singtel Dash app does not offer cash out of funds to your Dash Easy savings account currently. Singtel is working on enabling cash out of funds through the Singtel Dash app from September 2017. If you wish to cash out your Dash Balance to your Dash Easy savings account through the Dash Singapore app, please do so before 30 September 2017.

    Does the discontinuation of the Dash Singapore app and transfer of Dash ownership to Singtel affect my Dash banking product(s) that I have with Standard Chartered Bank (Singapore) Limited?

    Please rest assured that this will not affect any of your accounts and products that you have with Standard Chartered Bank (Singapore) Limited. However, do note that after the app is discontinued from 30 September 2017, you will not be able to cash in and cash out through your Dash Easy savings account from your Dash Singapore app. If you wish to cash out your Dash Balance to your Dash Easy savings account through the Dash Singapore app, please do so before 30 September 2017.

    How can I continue to top up my Singtel Dash mobile wallet after the Dash Singapore app is discontinued?

    You can continue to top-up your Singtel Dash mobile wallet via the following ways: Singtel Bill (exclusive for Singtel postpaid mobile subscribers) Through the eNETs platform using any of your existing accounts with any bank listed under the eNETS service (including your Dash Easy savings account) From any 7-Eleven outlets, AXS machines and Singtel Shops

    Who should I contact if I have any queries?

    If you have any queries regarding your Dash banking product(s), please call Standard Chartered 24-hour Client Contact Centre at 1800 747 7000. For any queries regarding your Dash App, please contact Singtel Dash customer care officer at 1800-438-3274.

    Can I transfer my Dash balance to a local bank account?

    With many uses of Dash such as transferring of money to your friends’ Dash accounts or payment at merchants across more than 50,000 locations, the service to transfer your balance to your local bank account has been removed. View T&Cs here.

    How do I save a credit/debit card in Dash?

    You can save a credit/debit card in Dash by following these steps: Top up > Select “Credit/Debit card” > Select top-up amount > Ensure that “Save card details for future top-ups” is checked > Select “TOP UP”> Enter credit/debit card details in the secure payment gateway page > Enter 3D Secure One-Time Password (OTP) > Top up successful. Upon trying to do a subsequent top-up, you should see the saved credit/debit card upon selecting “Credit/Debit card” and the top-up amount.

    Is it compulsory to save a credit/debit card in Dash in order to do a top-up via credit/debit card?

    No, it is not compulsory to save a credit/debit card. However, this will help save time and effort to re-enter your card details when you’re making a top-up again.

    How can I top up my Dash account without saving my credit/debit card details?

    You can do a top-up via credit/debit card without saving a card by following these steps: Top up > Select “Credit/Debit card” > Select top-up amount > Uncheck “Save card details for future top-ups” > Select “TOP UP” and complete the flow. The credit/debit card which was used will not be saved.

    Can I save a different credit/debit card in Dash? What happens to my previously saved credit/debit card?

    Yes, you can save a different credit/debit card by following these steps: Top up > Select “Credit/Debit card” > Select top-up amount > Select “Save a different card” > Select “TOP UP” and complete the flow. Your previously saved credit/debit card will be replaced by your newly saved card.

    Can I remove my saved credit/debit card in Dash?

    Yes, you can remove your saved credit/debit card in Dash by following these steps: Top up > Select “Credit/Debit card” > Select top-up amount > Select “Remove” beside your saved card details.

    Can I save a credit/debit card in Dash without doing a top-up?

    Unfortunately no, this is not available at the moment. Your credit/debit card details can only be saved upon completion of a top up to your Dash account.

    How many credit/debit cards can I save in Dash?

    You can only save 1 credit/debit card at any point in time.

    Who is eligible to save a credit/debit card in Dash?

    All customers who are able to do a Dash top-up via credit/debit card are eligible to save a credit/debit card in Dash.

    Are the details of my saved credit/debit card secure?

    Yes, for security reasons, only the last 4 digits of your credit/debit card will be stored in the Dash app.

    Why is there no One-Time Password (OTP) from my issuing bank when I do a top-up using my saved credit/debit card?

    An OTP is only required if the credit/debit card used to do a top-up is not saved.

    Will I be able to see the top-ups which I did via my saved credit/debit card in my transaction history?

    Yes, all top-ups done via a credit/debit card will be reflected in your transaction history.

    What should I do if my saved credit/debit card has expired?

    You can either choose to (a) Save a different card or (b) Remove your saved credit/debit card which has expired.

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