Stay secure! Do not share your OTP, NRIC or credit card details with anyone over the phone, SMS or email. The Singtel Dash team will never request for such information from our customers.

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Answers to our most frequently asked questions are just one click away.

Who are “Dash Advertisers”?

They are companies which engage Dash and our communications channels to offer exclusive or other exciting deals and promotions to Dash’s customers, who are not listed as Dash’s preferred partners.

Who are “Dash Preferred Partners”?

Dash Preferred Partners refers to service providers who offer their services on Singtel Dash app, Singtel and its affiliates, Dash’s media agencies, media owners, and research companies.

How can I update my personal details?

You may update your email, address and occupation directly via the Singtel Dash app. Simply select “Settings” and “Edit Profile”.

For regulatory reasons, customers with remittance services may edit their details only at our Singtel Dash Mobile Remittance flagship stores.

Please visit us at Lucky Plaza #01-11 or City Plaza #01-02 with your original NRIC/FIN/Employment Pass/S Pass/Work Permit. In addition, look out for Singtel Dash Mobile Remittance roadshows at Kinta Carpark @ Little India (Sundays 3pm – 9pm) and at various locations islandwide to update your details.

Can I change the default home screen on my Singtel Dash app?

Yes. You can select the screen you wish to see when you log in to Dash. If you use Dash mostly to pay for purchases, you can set your Home screen as the “Pay” screen. Alternatively if you use Dash mostly to send money to your friends and family, you can choose the “Send” screen as your default Home Screen. Select “Settings”, then “Update preferences” and “Change home screen” to personalise your Singtel Dash app.

How do I receive Dash promotions which are at nearby Dash merchants?

Occasionally, Dash uses geolocation capabilities to alert you of promotions at nearby Dash merchants. This nonetheless requires you to enable GPS location services in your phone, as well as enabling:

Settings->Update Preferences->Use of Personal data->For Dash and Dash’s Preferred Partners to turn on: “I consent to Dash sharing my personal information with preferred partners for better targeting and customization of Dash and Dash’s preferred partners’ promotions.”, and “In-App Notifications” to Yes

If you have just enabled these settings, please allow up to max of 25 days for them to take effect, or you can clear Dash app cache.

When there is a location based campaign at selected Dash merchants, you would receive a push notification if you are near these merchants, which you can open the notifications to view details of the promotion.

Correspondingly, if you would prefer not to receive Dash promotions at nearby Dash merchants, please disable either of the above settings. You would have to wait for max of 25 days for this to take effect, or you can clear Dash app cache.

What can I do with the Singtel Dash app?

Dash is Singapore’s first all-in-one mobile payments solution. With its suite of mobile money services, you can:

  • Pay for your daily commute on trains and buses
  • Top up and check your EZ-Link balance on your Transit NFC SIM
  • Pay at thousands of locations from supermarkets, F&B to convenience stores
  • Enjoy a simple and cash free taxi payment experience
  • Send money to friends and loved ones locally and overseas
  • Enjoy great deals and Cashback when you pay with Dash
  • Top up your Singtel Dash app on the go from any bank account or your Singtel bill (if you are a Singtel postpaid mobile subscriber) so you will never have a run-out-of-cash moment.

  • Is the Singtel Dash app free to use?

    Yes, the Singtel Dash app is free. There are no fees and charges for making payments at shops, MRT, buses and taxis via the Singtel Dash app.

    I do not want the Singtel Dash app anymore. How do I terminate my Dash account?

    We are sorry to see you go. Please call us at 1800-GET-DASH (1800-438-3274) and speak to our customer service officer who will help to close your Dash account. Any remaining balance in your Singtel Dash app will be credited to you in the form of a cheque within 3 months.

    Can I personalise my Dash app?

    Yes. You can select the screen you wish to see when you log in to Dash. If you use Dash mostly to pay for purchases, you can chose the “Pay” screen. If you use Dash mostly to send money to others, you can chose the “Send” screen. Select “Settings”, then “Update preferences” and “Change home screen” to personalise your Dash app.

    Why am I asked to log in again when I access some of the features on the Singtel Dash app?

    The Singtel Dash app contains confidential information on your transaction history and your profile information. Your security is important to us and we’ve set this up so that we can prevent any unauthorised access to your account.

    I have changed my mobile number/terminated my line. Will that affect my Singtel Dash app?

    Yes. You can update your mobile number from the “Settings” tab on your Singtel Dash app. Select “Edit Profile”, “Mobile Number” and enter your new mobile number. A One-Time Password (OTP) will be sent to your new mobile number. You will need to key this in to complete the update to ensure that your information is accurate. Please note that you can only update your mobile number once a calendar month.

    What permissions do I need to allow for the Singtel Dash app to work on my phone?

    For the best experience, you are strongly advised to enable the following permissions for Singtel Dash:

  • Push notifications – so that we can notify you of your transactions and the latest Dash deals.
  • GPS – for your phone to detect businesses near you so that you can make payment and the latest Dash deals around you. If you are on iOS, enable “Location Services” from “Settings > Privacy”. For Android devices, enable “High Accuracy” mode under your “Location” settings.
  • Access your contacts – so that you can pay the friends in your phonebook easily. Please note that this is an additional feature for Dash Easy and remittance customers.

  • What happens to my Singtel Dash app when I change mobile phones?

    As long as your mobile number remains the same, all you need to do is to download the Singtel Dash app on your new mobile phone. Upon entering your mobile number and 6-digit PIN, you will receive a One-Time Password (OTP) via SMS. You will need to enter this in your Singtel Dash app to complete your login.

    Can I log in to my Singtel Dash app on any mobile phone?

    Yes you can. All you will need is your Singtel Dash app login details; mobile number and 6-digit PIN. As your security is important to us, we will send a One-Time Password (OTP) via SMS to complete your login on the Singtel Dash app. If you’ve received the OTP and did not try to login to your app, we advise that you change your 6-digit PIN by calling us at 1800-GET-DASH (1800-438-3274) right away.

    Can I access my Singtel Dash app overseas?

    Yes, you can login to the Singtel Dash app even if you’re overseas, as long as you have a stable and active internet connection. However, do check on your roaming data limit and charges.

    Do I need to be an existing Singtel customer to sign up for Singtel Dash?

    No. Singtel Dash is available to all customers regardless of mobile service provider.

    Do I need an active connection to login to the Dash app?

    Yes, you will need to launch the Singtel Dash app with WIFI/3G/4G LTE services.

    Is the Singtel Dash app supported on all mobile phones?

    The Singtel Dash app works on iPhones running iOS 8.0 and above, and Android mobile phones with Android versions 4.1.2 and above.

    Where can I download the Singtel Dash app?

    You can download the Dash app on the App Store or Google Play.

    Will I be charged a fee for my Dash account?

    There will be no fees charged for your active Dash account.

    What is a dormant account?

    Where there is no login or usage of your Dash account for a prolonged period, Singtel reserves the right to designate your Dash account as a dormant account, whereupon a monthly dormancy fee of $5 may be charged to and deducted from your Dash balance.

    I have reached the limit of adding/editing my beneficiary details for this month / year. What do I do?

    Your monthly limit to add/edit your beneficiary details will reset in the following calendar month, and your yearly limit of the same will reset in the next calendar year. You can then add/edit your beneficiary details again. For any assistance, please go to our Singtel Dash Mobile Remittance flagship store at #01-11 Lucky Plaza or #01-02/17 City Plaza.

    My parents both share the same mobile number. Can I add them as 2 separate beneficiaries?

    Unfortunately, each beneficiary has to carry a unique mobile number. The same mobile number cannot be used by two different beneficiaries.

    How can I add beneficiary to my Singtel Dash Mobile Remittance account?

    You can add beneficiary to your Singtel Dash Mobile Remittance account from the Singtel Dash app. Go to SEND > OVERSEAS > Select Contact > Add New Beneficiary, then fill in the ‘ADD BENEFICIARY’ form details. Please note that you can add/edit your beneficiary details for a maximum of 5 times in a calendar month, up to a maximum of 15 times in a calendar year.

    Can I change my beneficiary details from the Singtel Dash app?

    Yes, you can change your beneficiary details from the Singtel Dash app. Go to SEND > select the Beneficiary that you wish to edit > select ‘VIEW/EDIT BENEFICIARY’ > select ‘EDIT’, then proceed to edit the beneficiary details. Please note that you can add/edit your beneficiary details for a maximum of 5 times in a calendar month, up to a maximum of 15 times in a calendar year.

    My beneficiary is no longer valid, can I delete it?

    Yes, you can delete your beneficiary at any point in time. To delete beneficiary in Singtel Dash app, go to SEND > select the beneficiary that you wish to delete > select ‘VIEW/EDIT BENEFICIARY’ > select ‘DELETE’ > select ‘YES’ to confirm deleting of beneficiary.

    How many beneficiaries can my Singtel Dash Mobile Remittance account hold at one time?

    Your Singtel Dash Mobile Remittance account can hold a maximum of 5 beneficiaries at any point in time.

    I have not signed up for Singtel Dash Mobile Remittance account. Can I add a beneficiary?

    No, you will need to do a one-time registration at Singtel Dash Mobile Remittance flagship stores located at Lucky Plaza #01-11 and City Plaza #01-02, Singtel Dash Mobile Remittance roadshow at Kinta Carpark @ Little India (every Sunday 3pm – 9pm), or look for us at our roadshows at various locations from time to time.

    If I am not able to see Payment Authorisation in my app settings, what should I do?

    The Payment Authorization settings has been available in the Dash app since v3.2 (under Settings) as well as the latest version 4 of Singtel Dash app. If you couldn’t find this function, please contact us at 1800-GET-DASH (1800-438-3274).

    How do I save a credit/debit card in Dash?

    You can save a credit/debit card in Dash by following these steps: Top up > Select “Credit/Debit card” > Select top-up amount > Ensure that “Save card details for future top-ups” is checked > Select “TOP UP”> Enter credit/debit card details in the secure payment gateway page > Enter 3D Secure One-Time Password (OTP) > Top up successful. Upon trying to do a subsequent top-up, you should see the saved credit/debit card upon selecting “Credit/Debit card” and the top-up amount.

    Is it compulsory to save a credit/debit card in Dash in order to do a top-up via credit/debit card?

    No, it is not compulsory to save a credit/debit card. However, this will help save time and effort to re-enter your card details when you’re making a top-up again.

    How can I top up my Dash account without saving my credit/debit card details?

    You can do a top-up via credit/debit card without saving a card by following these steps: Top up > Select “Credit/Debit card” > Select top-up amount > Uncheck “Save card details for future top-ups” > Select “TOP UP” and complete the flow. The credit/debit card which was used will not be saved.

    Can I save a different credit/debit card in Dash? What happens to my previously saved credit/debit card?

    Yes, you can save a different credit/debit card by following these steps: Top up > Select “Credit/Debit card” > Select top-up amount > Select “Save a different card” > Select “TOP UP” and complete the flow. Your previously saved credit/debit card will be replaced by your newly saved card.

    Can I remove my saved credit/debit card in Dash?

    Yes, you can remove your saved credit/debit card in Dash by following these steps: Top up > Select “Credit/Debit card” > Select top-up amount > Select “Remove” beside your saved card details.

    Can I save a credit/debit card in Dash without doing a top-up?

    Unfortunately no, this is not available at the moment. Your credit/debit card details can only be saved upon completion of a top up to your Dash account.

    How many credit/debit cards can I save in Dash?

    You can only save 1 credit/debit card at any point in time.

    Who is eligible to save a credit/debit card in Dash?

    All customers who are able to do a Dash top-up via credit/debit card are eligible to save a credit/debit card in Dash.

    Are the details of my saved credit/debit card secure?

    Yes, for security reasons, only the last 4 digits of your credit/debit card will be stored in the Dash app.

    Why is there no One-Time Password (OTP) from my issuing bank when I do a top-up using my saved credit/debit card?

    An OTP is only required if the credit/debit card used to do a top-up is not saved.

    Will I be able to see the top-ups which I did via my saved credit/debit card in my transaction history?

    Yes, all top-ups done via a credit/debit card will be reflected in your transaction history.

    What should I do if my saved credit/debit card has expired?

    You can either choose to (a) Save a different card or (b) Remove your saved credit/debit card which has expired.

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