Hello.
What can we help you with?
You may update your email, address and occupation directly via the Singtel Dash app. Simply select “Settings” and “Edit Profile”.
For regulatory reasons, customers with remittance services may edit their details only at our Singtel Dash Mobile Remittance flagship stores.
Please visit us at Lucky Plaza #01-11 or City Plaza #01-02 with your original NRIC/FIN/Employment Pass/S Pass/Work Permit. In addition, look out for Singtel Dash Mobile Remittance roadshows at Kinta Carpark @ Little India (Sundays 3pm – 9pm) and at various locations islandwide to update your details.
Yes. You can select the screen you wish to see when you log in to Dash. If you use Dash mostly to pay for purchases, you can set your Home screen as the “Pay” screen. Alternatively if you use Dash mostly to send money to your friends and family, you can choose the “Send” screen as your default Home Screen. Select “Settings”, then “Update preferences” and “Change home screen” to personalise your Singtel Dash app.
Occasionally, Dash uses geolocation capabilities to alert you of promotions at nearby Dash merchants. This nonetheless requires you to enable GPS location services in your phone, as well as enabling:
Settings->Update Preferences->Use of Personal data->For Dash and Dash’s Preferred Partners to turn on: “I consent to Dash sharing my personal information with preferred partners for better targeting and customization of Dash and Dash’s preferred partners’ promotions.”, and “In-App Notifications” to Yes
If you have just enabled these settings, please allow up to max of 25 days for them to take effect, or you can clear Dash app cache.
When there is a location based campaign at selected Dash merchants, you would receive a push notification if you are near these merchants, which you can open the notifications to view details of the promotion.
Correspondingly, if you would prefer not to receive Dash promotions at nearby Dash merchants, please disable either of the above settings. You would have to wait for max of 25 days for this to take effect, or you can clear Dash app cache.
Dash is Singapore’s first all-in-one mobile payments solution. With its suite of mobile money services, you can:
We are sorry to see you go. Please call us at 1800-GET-DASH (1800-438-3274) and speak to our customer service officer who will help to close your Dash account. Any remaining balance in your Singtel Dash app will be credited to you in the form of a cheque within 3 months.
Yes. You can select the screen you wish to see when you log in to Dash. If you use Dash mostly to pay for purchases, you can chose the “Pay” screen. If you use Dash mostly to send money to others, you can chose the “Send” screen. Select “Settings”, then “Update preferences” and “Change home screen” to personalise your Dash app.
The Singtel Dash app contains confidential information on your transaction history and your profile information. Your security is important to us and we’ve set this up so that we can prevent any unauthorised access to your account.
Yes. You can update your mobile number from the “Settings” tab on your Singtel Dash app. Select “Edit Profile”, “Mobile Number” and enter your new mobile number. A One-Time Password (OTP) will be sent to your new mobile number. You will need to key this in to complete the update to ensure that your information is accurate. Please note that you can only update your mobile number once a calendar month.
For the best experience, you are strongly advised to enable the following permissions for Singtel Dash:
As long as your mobile number remains the same, all you need to do is to download the Singtel Dash app on your new mobile phone. Upon entering your mobile number and 6-digit PIN, you will receive a One-Time Password (OTP) via SMS. You will need to enter this in your Singtel Dash app to complete your login.
Yes you can. All you will need is your Singtel Dash app login details; mobile number and 6-digit PIN. As your security is important to us, we will send a One-Time Password (OTP) via SMS to complete your login on the Singtel Dash app. If you’ve received the OTP and did not try to login to your app, we advise that you change your 6-digit PIN by calling us at 1800-GET-DASH (1800-438-3274) right away.
Your monthly limit to add/edit your beneficiary details will reset in the following calendar month, and your yearly limit of the same will reset in the next calendar year. You can then add/edit your beneficiary details again. For any assistance, please go to our Singtel Dash Mobile Remittance flagship store at #01-11 Lucky Plaza or #01-02/17 City Plaza.
You can add beneficiary to your Singtel Dash Mobile Remittance account from the Singtel Dash app. Go to SEND > OVERSEAS > Select Contact > Add New Beneficiary, then fill in the ‘ADD BENEFICIARY’ form details. Please note that you can add/edit your beneficiary details for a maximum of 5 times in a calendar month, up to a maximum of 15 times in a calendar year.
Yes, you can change your beneficiary details from the Singtel Dash app. Go to SEND > select the Beneficiary that you wish to edit > select ‘VIEW/EDIT BENEFICIARY’ > select ‘EDIT’, then proceed to edit the beneficiary details. Please note that you can add/edit your beneficiary details for a maximum of 5 times in a calendar month, up to a maximum of 15 times in a calendar year.
Yes, you can delete your beneficiary at any point in time. To delete beneficiary in Singtel Dash app, go to SEND > select the beneficiary that you wish to delete > select ‘VIEW/EDIT BENEFICIARY’ > select ‘DELETE’ > select ‘YES’ to confirm deleting of beneficiary.
No, you will need to do a one-time registration at Singtel Dash Mobile Remittance flagship stores located at Lucky Plaza #01-11 and City Plaza #01-02, Singtel Dash Mobile Remittance roadshow at Kinta Carpark @ Little India (every Sunday 3pm – 9pm), or look for us at our roadshows at various locations from time to time.
The Payment Authorization settings has been available in the Dash app since v3.2 (under Settings) as well as the latest version 4 of Singtel Dash app. If you couldn’t find this function, please contact us at 1800-GET-DASH (1800-438-3274).
You can save a credit/debit card in Dash by following these steps: Top up > Select “Credit/Debit card” > Select top-up amount > Ensure that “Save card details for future top-ups” is checked > Select “TOP UP”> Enter credit/debit card details in the secure payment gateway page > Enter 3D Secure One-Time Password (OTP) > Top up successful. Upon trying to do a subsequent top-up, you should see the saved credit/debit card upon selecting “Credit/Debit card” and the top-up amount.
You can do a top-up via credit/debit card without saving a card by following these steps: Top up > Select “Credit/Debit card” > Select top-up amount > Uncheck “Save card details for future top-ups” > Select “TOP UP” and complete the flow. The credit/debit card which was used will not be saved.
Yes, you can save a different credit/debit card by following these steps: Top up > Select “Credit/Debit card” > Select top-up amount > Select “Save a different card” > Select “TOP UP” and complete the flow. Your previously saved credit/debit card will be replaced by your newly saved card.