Hello.

Signing up for Singtel Dash is easy. To enjoy the full Dash experience, download the new Singtel Dash app from the App Store or Google Play to sign up. Note: You will need your NRIC/FIN/Employment Pass/Work Permit number to sign up.

Anyone who is a Singapore Citizen, Permanent Resident or Foreigner with an Employment Pass, S Pass or Work Permit, and is at least 14 years old is eligible. You will also need a Singapore-registered mobile number.

Singtel Dash Tap and Pay with NFC enabled phones:

You will need a valid Singapore registered mobile number and your NRIC/FIN/Employment Pass/S Pass to sign up.

Pay with Dash and earn Cashback at over 20,000 locations islandwide at Singapore’s largest retailers such as FairPrice, 7-Eleven, Watsons, Food Republic, BreadTalk and more. You can also dash around islandwide on buses, trains and taxis. To pay with your phone on buses and trains, you will need a NFC Transit SIM and a NFC-enabled phone.

You may download the Singtel Dash app – this is an app from Singtel which includes similar functions to Dash Singapore app. You can make payments to Dash merchants, transfer funds to peers, top up through eNETS and enjoy other new features. However, please note that Singtel Dash app does not support cash out service to your Dash Easy savings account currently.

Payment without PIN allows you to make payments quickly from your Singtel Dash app for amounts below $100 without having to enter your PIN. Payment without PIN is available for both Android and iPhones.

Paying with Dash on taxis works on both iOS and Android devices. It is simple and fuss free. To top it all off, there are no admin fees. At the destination, inform the driver that you would like to pay with Dash Launch the Singtel Dash app Select ‘Pay Taxi’ Swipe down to refresh the list of pending payments or enter the taxi number which can be found on the meter fare screen Select taxi vehicle no. Select 'OK' to complete payment

No. You will need your NRIC/FIN/Employment Pass/S Pass to sign up.

To authorise Payment without PIN for amounts below $100 Select ‘Settings’ Select ‘Update preferences’ Select ‘Payment authorisation’ to enable Payment without PIN Set chosen payment amount If you have chosen to receive e-mail receipts, an e-mail confirmation of payment will be sent to your e-mail of choice.

Fumble with cash and cards no more when you pay for taxi rides with the Singtel Dash app. Pay using your Dash balance on any Comfort, CityCab and Prime taxis. With no admin fee, Dash lets you go cashless. You can earn Cashback as you pay.

No. You can only sign up for one Dash account per NRIC/FIN/Employment Pass/S pass. This helps us keep your account safe.

To view your transaction history, select ‘History’ on your Singtel Dash app. You may also view transactions in your transaction history by specific categories. To do so, click on filter icon and select the desired category of transactions to display.

You may have loaded the pay taxi screen before the taxi driver submits the payment request. The taxi counter code list refreshes every few seconds and your taxi number it would automatically show in the list once the driver has initiated the payment from his terminal. Alternatively, you could key the taxi counter code to proceed.

This may mean that you already have a Dash/mWallet/mRemit account. Try logging in to the Singtel Dash app with your mobile number and PIN. If you are unable to log in, please contact us at 1800-GET-DASH (1800-438-3274)

Please ensure that you are paying to the correct counter code. The counter code should be displayed on the cashier or, if you are paying in a taxi, the taxi license number. If the counter code is correct, please request the cashier to re-initiate the payment transaction again.

Any Credit/Debit Card (locally-issued):
Step 1: Select “Top Up”.
Step 2: Authenticate with your PIN.
Step 3: Select “Credit/Debit Card”.
Step 4: Select amount you wish to top up.
Step 5: Check on “Save card details for future top-ups” to save your card for seamless top-ups (only available if you have verified your Dash account).
Step 6: You will be redirected to the Payment Gateway to enter your credit/debit card details.
Step 7: You will be prompted by your card issuer to enter a one-time password (OTP).
Note: If you have saved your credit/debit card details with us, you will not be prompted with OTP for subsequent top-ups using the same card.

Any Bank Account (eNETS):
Step 1: Select “Top Up”.
Step 2: Authenticate with your PIN.
Step 3: Select “Bank Account”.
Step 4: Select amount you wish to top up.
Step 5: You will be redirected to the eNETS Payment Gateway to complete your top-up.

OCBC PayAnyone:
Step 1: Select “Top Up”.
Step 2: Authenticate with your PIN.
Step 3: Select “OCBC Pay Anyone”.
Step 4: Select amount you wish to top up.
Step 5: You will be redirected to the OCBC Pay Anyone app.

Singtel Bill (Singtel postpaid mobile subscribers only):
Step 1: Select “Top Up”.
Step 2: Authenticate with your PIN.
Step 3: Select amount you wish to top up.
Step 4: Enter your NRIC No. / FIN to complete your top-up.

You can also top up Dash using cash at more than 450 7-Eleven convenience stores, Singtel Retail Shops and Singtel Exclusive Retailers. Alternatively, you can use your NETS card to top up Dash at all AXS kiosks.

You can earn Cabpoints as part of Comfortdelgro’s CabRewards programme by adding the EZ-Link CAN of your Singtel Transit NFC SIM or ez-link card into your CabRewards account. If you are not yet a CabRewards member, you may register here. Step 1: At your destination, inform the taxi driver that you wish to earn Cabpoints. Once the driver has pressed the “CabRewards” button on the cab fare screen, the taxi payment reader will be activated. Step 2: Tap your NFC-enabled phone with your Singtel Transit NFC SIM or EZ-Link card on the payment reader. Step 3: Inform the taxi driver that you wish to pay with Dash. Step 4: Launch the Singtel Dash app. Step 5: Select “Pay taxi”. Step 6: Enter the taxi number which can be found on the meter fare screen or swipe down to refresh taxi counter code list and select taxi. Step 7: Tap “Confirm” to complete payment.

On the Home page of your Dash app: 1. Tap on the 'Commute' button 2. Select 'Bus/Train' to view your transit card details

If you are a new Dash user, you will automatically be enrolled as a Dash Rewards member once you setup your Dash account. For existing Dash users, you'll need to update your Dash app to be enrolled in the new Dash Rewards programme.​ Please accept the new Dash Rewards Terms & Conditions in order to view your member account and utilize the functions on Dash Rewards page in-app.

You get to earn points for every S$1 spent. You will also earn points each time you remit. With the points earned, you can redeem a reward of your choice from our Dash Rewards catalogue.

Earn Dash reward points for every S$1 spent excluding transactions for Singtel bill payment, donations to charity organisations, top up to Dash accounts, payments to another Dash account, payments to Etiqa Insurance Pte. Ltd., payments to Great Eastern General Insurance Limited, cashout and adjustments made for refunded transactions. Each remit overseas will earn you 100 points.

All new and existing Dash users will start off as a Silver member in the Dash Rewards Programme. Simply spend $50 - $299 in a month to be upgraded to a Gold member, or $300 and above in a month to be upgraded to a Platinum member. Your membership status will be upgraded the next day upon meeting the required spend. Dash remittance customers will need to make payment transactions in order to upgrade your membership tier.

Upon being upgraded to the next membership tier, your membership status will remain valid for the next 6 months. This 6 months validity period will be reset every time you meet the minimum spending requirements. For Silver membership tier, you will need to spend <$50 every month. For Gold membership tier, you will need to spend $50 - $299. For Platinum membership tier, you will need to spend $300 and above every month. If you do not meet the minimum spending requirements for 6 consecutive months after being upgraded, you will be downgraded to a lower membership tier in the 7th month. For example, you start off in Silver tier and spend $50 on 1 September 2020. You will be upgraded to Gold tier and the tier upgrade will be reflected the next day. This Gold tier status will last for 6 months until 1 February 2021. If you spend $50 again in October 2020, the 6 months validity period of your Gold tier would reset in October 2020 and would last until March 2021 instead. If you do not meet the $50 minimum spend requirement for the 6 consecutive months from October 2020 to March 2021, you would be downgraded to Silver tier on 1 April 2020 in the 7th month.

No, all points for each transaction are calculated according to the membership tier you are in when you make the transaction. Upon upgrading of the membership tier status, points for the next transaction will then be calculated according to the new membership tier status, with effect from the same day of the qualifying transaction. Membership tier status upgrade will be reflected in your member account the next day. E.g. You are a Silver member. You spend $60 in your first transaction, earning $60 x 2 points = 120 points and you will be upgraded to a Gold member. In the next transaction on the same day, you will then earn 4 points for every $1 spent.

You will earn 100 points for every remit overseas. However, in order to upgrade your membership status, you will need to make purchases and accumulate your spending amount. Upon hitting the minimum spend criteria, you will then be upgraded to the next membership tier.

Your points will be credited into your account the next day.

Your Dash reward points will expire 1 year from the date of issuance. For example, you earned 100 points in January 2020, these 100 points will expire in February 2021.

They are companies which engage Dash and our communications channels to offer exclusive or other exciting deals and promotions to Dash’s customers, who are not listed as Dash’s preferred partners.

Simply tap on your preferred reward(s), then tap on “Redeem Now” and it will be reflected under your 'Active Rewards' tab. You can either head to a participating merchant outlet to use the reward or redeem it online instantly for rewards that allow online redemptions.

Dash Preferred Partners refers to service providers who offer their services on Singtel Dash app, Singtel and its affiliates, Dash’s media agencies, media owners, and research companies.

Tap on the flashing gold coin on the top right hand corner of your homepage.

You may update your email, address and occupation directly via the Singtel Dash app. Simply select “Settings” and “Edit Profile”.

For regulatory reasons, customers with remittance services may edit their details only at our Singtel Dash Mobile Remittance flagship stores.

Please visit us at Lucky Plaza #01-11 or City Plaza #01-02 with your original NRIC/FIN/Employment Pass/S Pass/Work Permit. In addition, look out for Singtel Dash Mobile Remittance roadshows at Kinta Carpark @ Little India (Sundays 3pm – 9pm) and at various locations islandwide to update your details.

Your points balance is shown at the top right corner on your Dash app homepage with a flashing gold coin icon. To check your points history, tap on the flashing coin icon and tap on the 'Points History' button. You may use the 'Filter' function to check your 'Points Earned' and 'Points Redeemed'.

You will see your redeemed reward reflected under 'Active Rewards' page in your Dash app.

Please call Dash Hotline at 1800-438-3274 for assistance.

Occasionally, Dash uses geolocation capabilities to alert you of promotions at nearby Dash merchants. This nonetheless requires you to enable GPS location services in your phone, as well as enabling:

Settings->Update Preferences->Use of Personal data->For Dash and Dash’s Preferred Partners to turn on: “I consent to Dash sharing my personal information with preferred partners for better targeting and customization of Dash and Dash’s preferred partners’ promotions.”, and “In-App Notifications” to Yes

If you have just enabled these settings, please allow up to max of 25 days for them to take effect, or you can clear Dash app cache.

When there is a location based campaign at selected Dash merchants, you would receive a push notification if you are near these merchants, which you can open the notifications to view details of the promotion.

Correspondingly, if you would prefer not to receive Dash promotions at nearby Dash merchants, please disable either of the above settings. You would have to wait for max of 25 days for this to take effect, or you can clear Dash app cache.

All redeemed rewards are not allowed for a refund. Hence, please be sure when you are redeeming for a particular reward. No refunds will be entertained after. Please check our terms and conditions for more details.

Dash is Singapore’s first all-in-one mobile payments solution. With its suite of mobile money services, you can:

Yes, the Singtel Dash app is free. There are no fees and charges for making payments at shops, MRT, buses and taxis via the Singtel Dash app.

We are sorry to see you go. Please call us at 1800-GET-DASH (1800-438-3274) and speak to our customer service officer who will help to close your Dash account. Any remaining balance in your Singtel Dash app will be credited to you in the form of a cheque within 3 months.

The Singtel Dash app contains confidential information on your transaction history and your profile information. Your security is important to us and we’ve set this up so that we can prevent any unauthorised access to your account.

Yes. You can update your mobile number from the “Settings” tab on your Singtel Dash app. Select “Edit Profile”, “Mobile Number” and enter your new mobile number. A One-Time Password (OTP) will be sent to your new mobile number. You will need to key this in to complete the update to ensure that your information is accurate. Please note that you can only update your mobile number once a calendar month.

For the best experience, you are strongly advised to enable the following permissions for Singtel Dash:

As long as your mobile number remains the same, all you need to do is to download the Singtel Dash app on your new mobile phone. Upon entering your mobile number and 6-digit PIN, you will receive a One-Time Password (OTP) via SMS. You will need to enter this in your Singtel Dash app to complete your login.

Yes you can. All you will need is your Singtel Dash app login details; mobile number and 6-digit PIN. As your security is important to us, we will send a One-Time Password (OTP) via SMS to complete your login on the Singtel Dash app. If you’ve received the OTP and did not try to login to your app, we advise that you change your 6-digit PIN by calling us at 1800-GET-DASH (1800-438-3274) right away.

Yes, you can login to the Singtel Dash app even if you’re overseas, as long as you have a stable and active internet connection. However, do check on your roaming data limit and charges.

No. Singtel Dash is available to all customers regardless of mobile service provider.

Yes, you will need to launch the Singtel Dash app with WIFI/3G/4G LTE services.

The Singtel Dash app works on iPhones running iOS 8.0 and above, and Android mobile phones with Android versions 4.1.2 and above.

You can download the Dash app on the App Store or Google Play.

There will be no fees charged for your active Dash account.

Where there is no login or usage of your Dash account for a prolonged period, Singtel reserves the right to designate your Dash account as a dormant account, whereupon a monthly dormancy fee of $5 may be charged to and deducted from your Dash balance.

This is a normal payment process. When your transaction is performed and approved, your Dash balance will be deducted with the transaction amount and your transaction will show "pending" until the merchant processes and completes the transaction backend. This will usually take 3 to 4 days (maximum 14 days) after your purchase, until it has been processed.

In some cases, when the merchant confirms the payment a few days after your transaction, the amount of the transaction can be adjusted to reflect the actual amount. This happens when some items of your total order are not available, and the final amount will be lesser than your amount paid. Your transaction history will show the previous transaction as "Cancelled" and a new transaction will be shown with the final amount. The difference will be debited or credited automatically to your Dash balance.

Visa applies a processing fee for foreign or overseas transactions. Hence, an additional processing fee will be included and deducted in SGD from your Dash balance.

In some cases, when the merchant confirms the payment a few days after your transaction, the amount of the transaction can be adjusted to reflect the actual amount. This happens when some items of your total order are not available, and the final amount will be lesser than your amount paid. Your transaction history will show the previous transaction as "Cancelled" and a new transaction will be shown with the final amount. The difference will be debited or credited automatically to your Dash balance. For overseas payments, the foreign exchange rate provided by Visa may change between the day you made the transaction and the day the merchant completed it. Thus, transactions with foreign currency might be more subject to amount changes.

No, you do not need to activate your Dash Visa Virtual Account for overseas transactions. You can use it instantly!

Processing fees for overseas transactions includes a flat fee per transaction and a percentage of the transaction value, depending on the transaction value. The maximum flat fee is 0.80 SGD and the maximum percentage is 1.5% per transaction.

The Dash Visa Virtual Account gives you a unique 16-digit card number and security code, that allows you to make online purchases at local e-commerce stores with Visa. With a compatible Android NFC-enabled phone, you will also be able to make payments at Visa payWave accepted retailers in Singapore.

No, you are not required to sign-up for this service. For existing Singtel Dash customers, you will be able to access your Dash Visa Virtual Account when you log-in to Singtel Dash app v4.5. For new customers who signed-up from 20th July 2017, you will be able to access your Dash Visa Virtual Account after you successfully signed-up and login to Singtel Dash.

To make payment for local e-commerce stores, simply login to your Singtel Dash app, tap on the Dash balance to retrieve your unique 16 digit account number, expiry date and security code. You can key in these details into the payment details on the e-commerce stores just like a Credit/ Debit card payment.

Only iPhones that are Apple Pay enabled, or compatible NFC-enabled Android mobile phones will be able make to make payments at retailers accepting Visa payWave payments. Currently Xiaomi, OnePlus and Oppo phone models are not supported. To verify if your phone is compatible, please contact us at 1800-GET-DASH (1800-438-3274). To make payment, simply let cashier know that you would like to pay via Visa payWave. For Android mobile phones, if you have chosen Singtel Dash as the default Tap and Pay service in your phone NFC settings, simply unlock your phone and tap on the Visa payWave terminal while your screen is ON. If Singtel Dash is not your default Tap and Pay service, you need to launch Singtel Dash and Tap on the Visa payWave terminal while your screen is ON. For iPhones, add your Dash Visa Virtual Account to your Apple Pay wallet and tap to pay.

Ensure that your NFC setting is turned ON. Check that your Visa payWave service is ACTIVE by going to Settings / Update Preferences/Dash Visa Account/Status. Launch your Singtel Dash App and ensure your screen is ON when you tap on the payWave terminal. If the previous steps didn’t work, uninstall then reinstall your Singtel Dash App.

Your Dash Visa Virtual Account is a virtual prepaid account. All payments will be deducted from your Dash balance immediately. You will be required to have sufficient balance before making payments.

Yes, Dash now supports overseas transactions. With your Dash Visa Virtual Account, you can make Visa payWave transactions overseas or online purchases from overseas websites. The amount in foreign currency will be automatically converted to SGD and deducted from your balance. Please note that additional processing fees apply for transactions made at overseas merchants and will be included in the final amount deducted from Dash balance.

No, the Dash Visa Virtual Account is accessed through the Singtel Dash app. You do not need to carry a physical card as the details are within the Singtel Dash app in your mobile phone.

There are no annual fees or finance charges for the Dash Visa Virtual Account.

To prevent unauthorised transactions when making payments online, a one-time-password (OTP) may be sent to your registered Dash mobile number during an e-commerce transaction. The OTP has to be entered for verification within 3 minutes of its receipt, significantly reducing the risk of fraudulent use of your Dash Visa Virtual Account. Each OTP will expire after 3 minutes and is limited to one time use. After each payment you will receive a notification including your merchant name and the amount of the transaction to confirm your successful transaction. Please ensure that notifications are allowed for Singtel Dash in your Android OS settings. For more security, customer can disable payWave PINless mode in Dash Visa account settings. When PINless mode is disabled, you need to click on your Visa card to enter your PIN before payment on the payWave terminal.

Open your Singtel Dash app > History > Select the transaction with error > Need Help? Fill in the necessary details and we will be in touch with you to assist you on this.

Some merchants, especially e-commerce merchants such as Paypal, Fave.com, perform a card verification transaction the first time you add your Dash Visa card. In most of the cases, this transaction ($1 or $2 amount) is cancelled few minutes later and the amount is credited back to your account. If not, it will appear as a Visa Card Credit Adjustment in the next 10 working days.

In some cases, after your payment is completed, the merchant may adjust the amount to a higher value, i.e if you added a tip to your receipt or if the shipment fees are higher than expected. The difference between the purchase amount and the adjusted amount will be debited from your Dash balance and will be visible in your Dash Transaction History under Visa Card Debit Adjustment.

When you cancel your transaction or ask for refund, after the merchant process your request, your refund will be visible in your Dash Transaction History under Visa Card Credit Adjustment. In some cases, after your payment is completed, the merchant may adjust the amount to a lower value, i.e if one of the items you ordered is not available. The difference between the purchase amount and the adjusted amount will be refunded to your Dash balance and will be visible in your Dash Transaction History under Visa Card Credit Adjustment.

Yes, on both Dash App and Apple Wallet.

The tick mark with "Done" means the Tap was successful, but the Dash system can decline the transaction based on other reasons: i.e unsufficient balance.

Yes: 1- Through Dash App Transaction History 2- Through Apple Wallet Transactions Tab in Dash Card details

Yes.

No, cards on Apple Wallet and paired Apple Watch can be added and removed independently from each other.

No, deleted cards cannot be resumed. They need to be added again.

You can use iCloud settings menu to remove the Apple Pay cards on the lost/stolen iPhone, or contact Singtel Dash Customer Care who will suspend your Dash Card on the lost/stolen device.

Only one Dash card per Dash account for iPhone and another Dash card per Dash account for the paired Apple watch. Important Note: After adding your Dash Card to multiple devices, if meanwhile you log in with your Dash account on an Android device or a non-Apple Pay eligible iPhone, the previously added cards will not be usable anymore and you need to delete them and provision them again.

100 devices including all iPhones and Apple Watches.

To view your transactions, please login to your SimplyGo account on the TransitLink SimplyGo Portal or download the TransitLink's SimplyGo mobile app and key in your 16-digit Transit Card Number which can be found under “Train/Bus” on your Singtel Dash app. Note: Transit Card Number is not your Dash Visa Virtual Account Number.

You will not be able to use your Dash Visa Account for transit if you have insufficient funds or credit in your Dash account. You will encounter the following messages on the fare devices: Invalid card 20 (MRT) or Invalid Card (Bus).

You need to add your Dash Visa Account on your Apple Wallet or Apple Watch, then enable payment on your device before tapping on the transit fare reader.

The transactions will be processed, accumulated and deducted from your Dash Visa Account. You can view the transactions in your history under “BUS/MRT”. If the final posted fare amount is different from the deducted fare, the previous deduction will be cancelled and the final deduction will be posted. To view the breakdown of the aggregated fares, please login to your SimplyGo account on the TransitLink SimplyGo Portal or TransitLink's SimplyGo mobile app.

If there are any discrepancies in your travel transactions or billings, you may submit claims for the travel transactions of the cards that are linked to your SimplyGo account via the “My Claims” page on the TransitLink SimplyGo Portal or TL SimplyGo mobile app. Under the Distance Fares system, trips made within the same journey are consolidated before the fare is finalised. Hence, your fare will be indicated as ‘Estimated Fare’ (denoted by ) in your travel transaction history before it is finalised. Please file your claim only after the fare has been finalised (denoted by ). Do also note that claims can only be filed for transactions that are up to 60 days after the date of incident. For commuters who have not signed up for a SimplyGo account or linked their cards to their account, please do so on the TransitLink SimplyGo Portal or TL SimplyGo mobile app. Please note that you can only view up to the last 180 days of your transaction history.

For more information on TransitLink's Simply Go, visit here.

The card is personalized with the recipient’s name Card is linked to a SIM card with a mobile money capability No required maintaining balance No annual fee 24/7 Customer Service P100,000 withdrawal transaction limit from GCASH wallet per day from Withdrawal transaction limit depending on the ATM machine used P100,000 ATM/wallet size per month

If you would like to send money to your beneficiary’s GCASH Wallet, he/she must first be a registered Globe subscriber. In addition, there is a cash-out fee for this service. However, if you send your funds via GCASH Remit, you can send the funds to anyone, anywhere in the Philippines. Plus, there is no cash-out fee. Don’t forget – you can also remit to accounts in over 10 major banks, Cebuana and mHuillier!

You can check the latest exchange rate through the following channels: 1688 (8am to 12 midnight) SMS ‘remit’ to 77766, followed by ‘2’ for ‘Check Exchange Rate’ In the Singtel Dash app after you completed the one-time registration for mobile remittance and added beneficiary

Yes. All Singtel Dash Mobile Remittance service customers will be able to send money locally.

This is a special offer from GCASH. Any overseas foreign worker in Singapore can apply for a GCASH Express Card on behalf of their beneficiary through the Singtel Dash Mobile Remittance shops, at no cost. With the GCASH Express Card, your recipients can easily withdraw cash from over 13,000 Megalink, Expressnet and Bancnet ATMs in the Philippines

There are over 7,000 Globe GCASH cash-out centers in the Philippines. Globe stores:

Recipients can enjoy the full suite of benefits of GCASH Wallet with the following services:

1. Buying prepaid load with an instant 10% rebate via GCASH2LOAD
2. Send money to others
3. Pay bills:
   • Telecoms - Globe, Smart, Bayantel & Digitel and more to come
   • Airlines - Cebu Pacific & Jet Star Airlines
   • Credit Cards - BDO, Citibank Visa, HSBC, Metrobank, Security Bank and more
   • Government - BIR & SSS contributions
   • Insurance - Ayala Life, Manulife, Sun Life, Philam Life, Pru Life and more
   • Loans - Chinatrust, Citibank, HSBC, PSBank and more
   • Schools - Ateneo, La Salle Greenhills & Miriam College
   • Utilities – Davao Light, Destiny, Laguna Water, Meralco, Manila Water, and more
4. Purchase gaming credits
5. Purchasing items online via GCASH American Express Virtual Pay
6. Send donations
7. Can be used to purchase goods by swiping at any MegaLink, BancNet and Expressnet point-of-sales (POS) terminal in the Philippines.

Philippines

It takes approximately 3-5 minutes. Your recipient will receive a confirmation message from GCASH access number 2882 to claim the money you have sent.

Cash-Out Centres GCASH Wallet - 7,000 outlets and 13,000 ATMs (with GCASH Express Card) GCASH Remit - 7,000 outlets Cash-Out Fee GCASH Wallet - Up to 2% at selected outlets GCASH Remit - None Benefits · GCASH Wallet - Remit money to Globe/TM customers · Buy Talktime/load with 10% rebate · Pay bills – Globe Telecom, Credit Cards, Insurance, Loans, Schools, Utilities, and others · Purchase goods and services · Cash-out via ATMs · GCASH Remit - Remit money to anyone in the Philippines (including non-Globe/TM customers) · ZERO cash-out fee

The Philippines Cebuna Lhuillier (Max. transaction amount: 30,000 PHP) : $4 M LHuillier (Max. transaction amount: 50,000 PHP): $4 BDO, Metrobank, PSB, RCBC and over 10 other banks: $3.50 GCash Wallet: $2.50 GCash Remit: $4 Indonesia Bank Mandiri, BRI, OCBC, CIMB and over 10 other banks: $8.50 PTPOS: $9 Telkomsel TCash: $2.50 Myanmar: Bank account at Kanbawza Bank, Ayeyarwaddy Bank, Co-Operative Bank and 7 other banks: $5.00 India Bank account of YES Bank, Bank of India and over 18 other banks: $3.50 Cash pick-up at over 7,000 locations with Manappuram Finance and Muthoot Finance: $4.00 Bangladesh bKash account: $3.50 Cash pick-up at more than 5,400 outlets of Agrani Bank, Bangladesh Krishi Bank, Islami Bank Bangladesh, Sonali Bank, Janata Bank Bangladesh, Pubali Bank, Rupani Bank: $5.00 Bank account at Argani Bank, Islami Bank, Pubali Bank, Sonali Bank, and 10 other banks: $5.00 China Agricultural Bank of China, China Construction Bank, Industrial and Commercial Bank China, Bank of Communications, China Citic Bank, China Merchants Bank, Postal Savings Bank of China, and Bank of China: $9.00

Each customer can only remit a maximum total of S$3,000 per day and not more than S$9,000 per month, regardless of the number of remittance(s) and/or the recipients. The remittance limit is reset on a calendar month basis.

No, you will not be charged for any of the SMSes you send and receive to 77766.

If you remit with your Singtel Dash app, you will receive a confirmation in your Singtel Dash app. You can save the confirmation page using the “Share” function in the app. If you remit via SMS, you will receive an SMS confirming your remittance details. Please keep this SMS for future reference as it is your receipt

Step 1: Register and set-up your Singtel Dash Mobile Remittance account with your original NRIC / FIN / E Pass / S Pass / WP information. Head down to our flagship store at Lucky Plaza #01-26 or City Plaza #01-02, or look out for Singtel Dash Mobile Remittance roadshows at Kinta Carpark @ Little India (Sundays 3pm – 9pm) and at various locations islanwide to sign up. You will need your original NRIC / FIN / E Pass / S Pass / WP, and a proof of billing / address. Please bring along your mobile phone and active mobile number (the number that you will use for your mobile remittance service). Step 2a: Remit with the Dash app Download the Singtel Dash app from Google Play or App Store. Select "Send" on the Dash app. Select your beneficiary. Select the remittance service. Put in the amount you wish to remit in SGD, PHP, IDR, RMB, INR or BDT. You will receive a summary page. You can confirm the transaction or select ‘Cancel’ to re-enter the remittance amount. Key in your Singtel Dash PIN. You will receive a confirmation screen on the Singtel Dash app. You will also receive an SMS receipt. You can also add, delete or edit your beneficiaries’ details straight from the Singtel Dash app anytime, anywhere you are. Step 2b: Start remitting with your mobile phone using SMS SMS ‘remit’ to 77766 and follow the instructions on your screen. To remit to the Philippines: To remit immediately to your beneficiary’s GCash Wallet, SMS gwalletnumberamount in SGD$ to 77766 (e.g. gwallet 631234567890 100) To remit immediately via GCash Remit, SMS gremitnumberamount in SGD$ to 77766 (e.g. gremit 631234567890 100) You will receive a call, prompting you to key in your PIN number. You can set this PIN when you register for your Singtel Dash account. To change your PIN, please call us at 1800-GET-DASH (1800-428-3274) for assistance. To remit to Indonesia: To remit immediately to your beneficiary, send ‘remit’ to 77766, select option 1, and select “Indonesia”. Follow the instructions to remit on the screen. You will receive a call, prompting you to key in your PIN number. You can set this PIN number when you register for your Singtel Dash To change your PIN, please call us at 1800-GET-DASH (1800-428-3274) for assistance. Instant SMS notification: Both you and your recipient will receive an SMS update instantly. This SMS update is your remittance receipt. You can also remind your recipient that the money is ready for collection immediately in case he/she missed the SMS update.

Please visit our Singtel Dash Mobile Remittance flagship stores at Lucky Plaza #01-11 or City Plaza #01-02 to update your details. In addition, look out for Singtel Dash Mobile Remittance roadshows at Kinta Carpark @ Little India (Sundays 3pm – 9pm) and at various locations islandwide to update your details. If you do not update your details, you may not be able to perform mobile remittance and your Singtel Dash account may be suspended.

Thank you for your interest. We are not offering remittance for corporate customers at the moment.

No, you can only register and remit on your own behalf. Your account may be suspended if you remit on behalf of others.

Registration is a one-time process only. Once the registration is successful, you can proceed to send money to your recipient regularly.

You can register up to a maximum of five (5) beneficiaries.

You will need to sign up for the remittance service which you can sign up for at the flagship stores below: Lucky Plaza, #01-11, Daily, 9am – 8pm City Plaza, #01-02/17, Monday – Saturday, 10am – 8pm, Sunday, 9am – 8pm In addition, look out for Singtel Dash Mobile Remittance roadshows at Kinta Carpark @ Little India (Sundays 3pm – 9pm) and at various locations islandwide to sign up.

You can find the Singtel Dash Mobile Remittance flagship stores at: Lucky Plaza, #01-11 Daily 9am – 8pm City Plaza, #01-02/17, Monday – Saturday 10am- 8pm, Sunday 9am – 8pm In addition, you can also look out for Singtel Dash Mobile Remittance roadshows at Kinta Carpark @ Little India (Sundays 3pm – 9pm) and at various locations islandwide to sign up and get started.

Any prepaid or postpaid mobile subscriber with any telco in Singapore can remit with Singtel Dash Mobile Remittance. You will simply need to sign up for once at: Lucky Plaza, #01-11, Daily, 9am – 8pm City Plaza, #01-02/17, Monday – Saturday, 10am – 8pm, Sunday, 9am – 8pm Kinta Carpark @ Little India, Sunday 3pm – 9pm Singtel Dash Mobile Remittance roadshows at various locations islandwide, time to time

With Singtel Dash Mobile Remittance, you can: Remit anytime from anywhere, 24/7 through your mobile phone Enjoy instant remittance Get instant SMS notification to both sender and recipient Enjoy competitive remittance fees and forex rates

Singtel Dash Mobile Remittance is Singapore's first self-serve overseas remittance service available through your mobile phone. You can now remit to major banks, GCash Wallet or GCash Remit in the Philippines, major banks and LinkAja in Indonesia, bank accounts in Myanmar, bank accounts and cash pick-up in India, bKash account, bank account and cash pick-up in Bangladesh, as well as bank accounts in China.

Yes you can. Simply select ‘Send’> “Choose another” > “Search” and enter contact number. They do not have to be a Dash customer to receive it. An SMS notification will be sent to them, informing them that they have received money from you via Dash. If they do not sign up within 7 days, the money will be returned to your Dash account.

Send money instantly to your friends and loved ones’ phone with the Dash app. Simply select ‘Send’, choose a contact from your phone book, enter the amount and confirm the transaction. The money will whizz straight to their phone instantly as long as it’s a Singapore-registered mobile number. They don’t have to be a Dash customer to receive it. An SMS notification will be sent to them, informing them that they have received money from you via Dash. If they do not sign up within 7 days, the money will be returned to your Dash account.

Your monthly limit to add/edit your beneficiary details will reset in the following calendar month, and your yearly limit of the same will reset in the next calendar year. You can then add/edit your beneficiary details again. For any assistance, please go to our Singtel Dash Mobile Remittance flagship store at #01-11 Lucky Plaza or #01-02/17 City Plaza.

Unfortunately, each beneficiary has to carry a unique mobile number. The same mobile number cannot be used by two different beneficiaries.

You can add beneficiary to your Singtel Dash Mobile Remittance account from the Singtel Dash app. Go to SEND > OVERSEAS > Select Contact > Add New Beneficiary, then fill in the ‘ADD BENEFICIARY’ form details. Please note that you can add/edit your beneficiary details for a maximum of 5 times in a calendar month, up to a maximum of 15 times in a calendar year.

Yes, you can change your beneficiary details from the Singtel Dash app. Go to SEND > select the Beneficiary that you wish to edit > select ‘VIEW/EDIT BENEFICIARY’ > select ‘EDIT’, then proceed to edit the beneficiary details. Please note that you can add/edit your beneficiary details for a maximum of 5 times in a calendar month, up to a maximum of 15 times in a calendar year.

Yes, you can delete your beneficiary at any point in time. To delete beneficiary in Singtel Dash app, go to SEND > select the beneficiary that you wish to delete > select ‘VIEW/EDIT BENEFICIARY’ > select ‘DELETE’ > select ‘YES’ to confirm deleting of beneficiary.

Your Singtel Dash Mobile Remittance account can hold a maximum of 5 beneficiaries at any point in time.

No, you will need to do a one-time registration at Singtel Dash Mobile Remittance flagship stores located at Lucky Plaza #01-11 and City Plaza #01-02, Singtel Dash Mobile Remittance roadshow at Kinta Carpark @ Little India (every Sunday 3pm – 9pm), or look for us at our roadshows at various locations from time to time.

You can get the Free 30-Day Dash Protect when you send $100 or more overseas in one transaction with Singtel Dash. Simply opt in when prompted during the transaction to receive coverage.

The coverage is for valid 30 days, starting from the day of that you initiate remittance transaction and subject to the successful completion of the qualifying remittance transaction. You will receive a confirmation SMS from us upon the successful activation of the coverage.

You are eligible to receive one Free 30-Day Dash Protect coverage any at one point in time.

Yes, the free insurance is stackable on top of other insurance policies.

Singtel Dash is not selling insurance. Singtel Dash is arranging for free insurance coverage to customers when they send $100 or more overseas with Singtel Dash. The insurance provider is NTUC Income.

There is no nomination allowed. The Insured person will be the official account holder that is registered with the Singtel Dash account.

There is no transfer allowed. The Insured person will be the official account holder that is registered with the Singtel Dash account.

You will receive your policy document via an SMS from us upon the successful confirmation of your qualifying remittance transaction.

You can call NTUC Income at 6788 6616 from Monday to Friday 8.30am – 6.30pm or go to income.com.sg/st_claim.

You can call NTUC Income at 6788 6616 from Monday to Friday 8.30am – 6.30pm.

You can check your Free 30-Day Dash Protect validity and expiry date via the Singtel Dash app.

The Singtel Dash app is more secure than carrying cash in your wallet. The app is protected with a 6-digit PIN and a One-Time Password (OTP). Confidential information such as Top-Up, Transaction History and Personal Information are further protected with a re-verification of your 6-digit PIN. Your Dash wallet can also be instantaneously blocked to prevent further use. This can be done simply by calling us at 1800-GET-DASH (1800-438-3274) and select Option 3.

As part of mobile security, check out the following tips for protecting yourself against threats on your mobile phone. Use a strong password on your device to prevent unauthorised use. An example of a strong password is a 6-digit pin without consecutive or sequential numbers of 3 characters or more. Ensure that your PIN and user ID are kept confidential at all times. If you suspect any malicious or suspicious activity, please notify us immediately at 1800-GET-DASH (1800-438-3274) and select Option 3. Your Dash account can be instantaneously blocked to prevent further use. Never leave your Singtel Dash session unattended. Log off after use each time to prevent any unauthorised use. Only download and install apps from official app stores, like Apple App Store or Google Play Store, to avoid malicious content in your mobile phone. Install the latest software updates on your mobile device to ensure bugs are fixed or addressed. Be cautious of suspicious links. Malware is usually spread through emails, website or text messages designed to lure victims into clicking on suspicious links. Do not disclose personal, financial or credit card information to little-known or suspicious websites. Avoid “jailbreaking” or “rotting” your device, as this will make your device more disposed to to security vulnerabilities like viruses and malicious software. Jailbroken or rooted devices will also prevent you from using Singtel Dash app. Singtel also offers ZoneAlarm, a mobile security app that protects your personal information and data in your mobile phone against viruses in apps and unsecured WiFi hotspots. Subscribe at a low rate of $2.90 per month here.

To unsubscribe from our marketing updates: Select ‘Settings’ Select ‘Update preferences’ Select ‘Use of personal data’ and chose what type of marketing updates you would like to unsubscribe for. We hope you change your mind so that you can continue enjoying the most Dashing deals.

An email notification will be sent for pinless purchases. Pinless payments can only be enabled by you and only after you have authenticated yourself with your pin/fingerprint.

For your security, access to your account will be locked after consecutive unsuccessful attempts. To unlock it, please call us at 1800-GET-DASH (1800-438-3274) for verification of your identity so that we can rest your PIN.

You can call us at 1800-GET-DASH (1800-438-3274) and select ‘4’ to unlock your Singtel Dash app.

We are sorry to hear that you’ve lost your phone. For safety reasons, please call us at 1800-GET-DASH (1800-438-3274) and select ‘3’ to block your Singtel Dash wallet. This will prevent any form of financial transactions from been conducted on your Dash wallet. Once you’ve got your replacement phone and SIM card sorted out, you can call us at 1800-GET-DASH (1800-438-3274) and select ‘4’ to unblock your Singtel Dash wallet. You may now log in again to your Dash app and continue to use as per norm.

You can click on the “Forgot PIN” links in the Dash app. You would need to provide your mobile number and ID number Go through OTP validation to ensure you're the rightful owner of the phone. The OTP will be sent via SMS. In this case, you will be prompted to validate OTP. Most Android devices can perform automated OTP validation. But for the rest of Android devices and on iPhones, you will need to key in OTP value. Once passed the OTP, if you have provided an email address during signup, you will be requested to enter this email address. If you do not have an email address, app will prompt you to enter your security question answer. If the answer is correct, a temporary PIN shall be sent to you via SMS. If the entered email address is correct, you will receive a validation code via this email. The screen will now prompt you to enter the validation code. Please key in the exact validation code found in the email. If the validation code is entered correctly, a temporary PIN shall be sent to you via SMS. Please login to Dash app with this temporary PIN within the same day. An OTP may be sent via SMS. In this case, you will be prompted to validate OTP. Most Android devices can perform automated OTP validation. But on the rest of Android devices and on iPhones, you will need to key in OTP value. You will be asked to change PIN. Please enter the Temporary PIN found in the earlier SMS (and NOT the OTP) as the Current Dash PIN. Then proceed to set the new 6-digit PIN and confirm the 6-digit PIN. Thereafter, you can proceed to use Dash app as per norm. In event you were not able to reset the pin via the app, please call us at 1800-GET-DASH (1800-438-3274) and select ‘7’ to speak to a customer service officer for verification of your identity so that we can reset your PIN. Please note that when custcare resets your PIN, you will receive a temporary PIN in the form of SMS. Please go through steps as described above from point of logging in to Dash app with temporary PIN.

Go to More Services > Top Up Others > Top-up Dash for others.
Choose the top-up method and select/enter the mobile number of the recipient Dash account.

As the monies are not debited from your Dash balance the amount will not be reflected in your transaction history. Please check the statement of your Singtel postpaid mobile bill, banking account or credit/debit card depending on your top-up method. However, the recipient (or the person you have topped up for) will be able to view the transaction in their history as the monies are credited into their Dash account.

The maximum top-up amount from a single Singtel postpaid mobile bill is $200 per month, whereas the maximum top-up for Credit/ Debit top-up options is $999 per Dash account per month. There is no limit to top-up from bank accounts (via eNets). The maximum wallet limit for Dash at any point in time is $999. The daily top-up limit is $2,000 and monthly top-up limit is $10,000.

From Pay tab, simply click on View More > Top Up > Credit/Debit card > Select the top-up amount. You will be directed to an external website, where you will need to enter the required Credit/Debit card details like 16-digit card number and security code. You may be prompted to enter a one-time password (OTP). The Credit/Debit card has to be issued locally.

The convenience fee is currently waived. There are no charges for Credit/Debit card top-ups to Dash accounts.

Credit/Debit card top-ups to Singtel Dash is applicable for Singapore-issued cards only. An error message will appear in the payment portal if you are trying to top up with a foreign-issued card. Dash does not accept top-ups via stored-value facilities (SVF), such as a Dash Visa Virtual Card to another third party account as well. If this is not the case, and if you are still experiencing top-up issues, please call us at 1800-GET-DASH (1800-438-3274) and speak to our customer service officer.

Some of the banks have implemented different checks after payment completion and the redirection from bank page back to Singtel Dash app might differ from bank to bank. Please click on the top left close button after you have completed your payment and the successful top-up receipt will be displayed accordingly. Your top-up transaction can also be found at the transaction history tab.

Citibank acknowledges that their Internet Banking Page is currently not supported for eNETS mobile browser. Singtel have raised this issue to Citibank and are working with the Bank to enable the page to be displayed promptly within our app. For any enquiries pertaining to Citibank banking issue, please approach the Bank directly at (65)6225 5225.

No, it is not advisable to do a top-up between the entry and exit of a train/bus trip. Please top-up before or after the trip.

The maximum amount of money that the Dash app can contain at any point of time is $999.

To top up, select “Other Options” from the “Pay” screen then select “Top Up” and select “Prepaid Airtime”. Enter the mobile number you wish to top up and select country code. You can currently top up numbers from Bangladesh, China, India, Malaysia, Philippines, or Thailand.

To top up, select “Other Options” from the “Pay” screen then select “Top Up” and select “Prepaid Airtime”. Enter the mobile number you wish to top up.

Please ensure that you are not a Singtel Corporate customer/ Singtel Prepaid customer as the Singtel bill top-up option is not available to these group of customers. You may have also exceeded your available balance on your Singtel bill and can only top up on your next billing cycle.

You can top up a maximum of $200 monthly as per your billing cycle. You can top up again on your next billing cycle if you have cleared your outstanding balance on your Singtel bill. This top-up service is exclusive for Singtel postpaid mobile subscribers only.

Auto top-up for Singtel bill (exclusive to Singtel postpaid mobile subscribers):

Step 1: Select “Top Up”
Step 2: Login in with your PIN
Step 3: Select chosen low balance alert to trigger auto top-up
Step 4: Select amount you wish to enable auto top-up with
Step 5: Enter your NRIC to complete your top up

The monthly limit for Singtel bill top-up is $200 as per your billing cycle.

The Singtel Dash app and the mWallet app share the same mobile wallet. Your balance will be transferred to your new Singtel Dash app when you log in. All you’ll need is your mobile number and PIN.

No. GX Credits is not available for purchase on the Singtel Dash app, and is no longer available for purchase from the mWallet app from end of July 2016 onwards.

No. From 30 Sep 2017, the mWallet app is no longer supported. Please download the Singtel Dash app from App Store or Google Play. It is the all-new and improved all-in-one mobile wallet app that lets you pay with your phone at 50,000 locations islandwide and shop online, pay for your buses, trains and taxis, top up your Singtel Prepaid Mobile, as well as pay or send money to your friends and loved ones.

No. From 30 Sep 2017, the mWallet app is no longer supported. Please download the Singtel Dash app from App Store or Google Play. It is the all-new and improved all-in-one mobile wallet app. Not only can you remit and send money home conveniently, but also pay with your phone at 50,000 locations islandwide and shop online, pay for your buses, trains and taxis, top up your Singtel Prepaid Mobile, as well as pay friends locally.

mWallet is now known as Singtel Dash with effect from May 2016. Singtel Dash is the new and improved mobile payment app with a suite of mobile money services. With the Singtel Dash app you will be able to: Pay with your phone at Singtel Dash retailers islandwide and on buses, trains and taxis Pay with Dash Prepaid Virtual Visa at any payWave acceptance points and shop online Send money locally Remit money overseas Top up your Singtel Prepaid Mobile and overseas mobile Enjoy greater rewards and Cashback Top up your Singtel Transit NFC SIM on the go Top up your Singtel Dash app from any bank account From 30 Sep 2017, mWallet app is no longer supported. Download the new Singtel Dash app to enjoy the complete mobile wallet and payment experience.

No. You do not need to sign up for Singtel Dash. Simply update the mWallet app to the new Singtel Dash app and login with your existing mobile number and 6-digit PIN to access existing services and additional mobile payment services such as paying for your buses, trains, taxis, and at over 50,000 locations islandwide, as well as sending money to your friends and loved ones.

No. You do not need to sign up for Singtel Dash. Simply update the mWallet app to the new Singtel Dash app and login with your existing mobile number and 6-digit PIN. You can then access the remittance services and additional mobile payment services such as paying for your buses, trains, taxis, and at over 50,000 locations islandwide, as well as sending money to your friends and loved ones.

Singtel Dash app makes it easy for you to contribute to charity. To pay to charity, select ‘Pay’ on your Singtel Dash app. Go to ‘Other Options’, choose ‘Pay Charity’. Select one of the charities displayed to pay to. Enter the amount and tap on ‘Confirm’.

To view your transaction history, select ‘History’ on your Singtel Dash app. You may also view transactions in your transaction history by specific categories. To do so, click on filter icon and select the desired category of transactions to display.

To authorise Payment without PIN for amounts below $100 Select ‘Settings’ Select ‘Update preferences’ Select ‘Payment authorisation’ to enable Payment without PIN Set chosen payment amount If you have chosen to receive e-mail receipts, an e-mail confirmation of payment will be sent to your e-mail of choice.

Payment without PIN allows you to make payments quickly from your Singtel Dash app for amounts below $100 without having to enter your PIN. Payment without PIN is available for both Android and iPhones.

Please ensure that you are paying to the correct counter code. The counter code should be displayed on the cashier or, if you are paying in a taxi, the taxi license number. If the counter code is correct, please request the cashier to re-initiate the payment transaction again.

To view your transaction history, select ‘History’ on your Dash app

To file a Payment Guarantee Request: Select ‘History’ Select relevant transaction Select ‘Need help’ and ‘Request Money Back’ Proceed to file your Payment Guarantee request

We have a 100% Payment Guarantee policy where you can receive up to $20 on your first transaction error made, no questions asked, provided the receipt is submitted. We are also committed to making it right for you when there has been a payment error. You can file your Payment Guarantee request from the Singtel Dash app.

An email notification will be sent for pinless purchases. Pinless payments can only be enabled by you and only after you have authenticated yourself with your pin/fingerprint.

The Payment Authorization settings has been available in the Dash app since v3.2 (under Settings) as well as the latest version 4 of Singtel Dash app. If you couldn’t find this function, please contact us at 1800-GET-DASH (1800-438-3274).

To authorise Payment without PIN for amounts below $100 Select ‘Settings’ Select ‘Update preferences’ Select ‘Payment authorisation’ to enable Payment without PIN Set chosen payment amount If you have chosen to receive e-mail receipts, an e-mail confirmation of payment will be sent to your e-mail of choice.

Payment without PIN allows you to make payments quickly from your Dash app for amounts below $100 without having to enter your PIN. Payment without PIN is available for both Android and iPhones.

Please ensure that you are paying to the correct counter code. The counter code should be displayed on the cashier or, if you are paying in a taxi, the taxi license number. If the counter code is correct, please request the cashier to reinitiate the payment transaction again.

Please ensure that you are paying to the correct counter code. The counter code should be displayed on the cashier or, if you are paying in a taxi, the taxi license number. If the counter code is correct, please request the cashier to reinitiate the payment transaction again.

Please confirm with the cashier that the amount paid was for a different transaction. The cashier will be able to void the transaction immediately or provide a refund for the amount paid depending on each business’ policy.

To top up immediately, you can do so via any bank account or via your Singtel postpaid mobile bill. If you would like to perform top-up only after your payment, simply pay with the remaining balance in your Singtel Dash app and request for the cashier to perform a bill split via other payment methods. To Top up via your Bank Account: Select Top Up Select Bank Account as the top up method Select Top Up amount Tap on Top Up DASH and be redirect to eNETS screen Select your Bank. You are advised to key in your email address in order to receive an electronic receipt for your transaction Click on Submit in the eNets screen to be redirect to your Internet Banking login screen Login to the internet banking site Upon completion of your eNets transaction, depending on the respective bank’s internet banking site, you might not be redirected back to Dash app. Neverthess, you can close the in-app browser on the top left corner of the app and be displayed with the successful top up receipt upon completion.

A partial refund of the transaction amount via Dash is not possible. However each business may have its own policy on how to handle partial refunds and it would be advisable to ask the cashier.

For any refund made directly to your Singtel Dash app, you will be notified if the transaction was completed or failed via your Singtel Dash app or an SMS notification. Upon refreshing your transactions history, you will also notice a “Void” label on the transaction.

For any refund made directly to your Singtel Dash app, you will be notified if the transaction was completed or failed via your Singtel Dash app or an SMS notification. You may also refresh your transaction history to check for any amounts refunded. If the refund was unsuccessful, it may have been because your Dash account has exceeded the limit of $999. Do note that refunds can only be made directly to your Singtel Dash app on the same business day of your Dash payment.

Please check your transactions history on your Dash app as successful transactions will be listed. You can tap on your transaction to view your Transaction ID and inform the cashier. This Transaction ID can be used as a confirmation that the payment has been made. In the occasion that the cashier has requested for you to pay twice, you can also file for a Payment Guarantee request from your Dash app. To file a Payment Guarantee Request: Select ‘History’ Select relevant transaction Select ‘Need help’ and proceed to file your Payment Guarantee request.

You may request a refund from the business. However, whether a refund is possible is dependent on the merchant’s policy and refunds can only take place on the same business day of your Dash payment.

The business can void your transaction and provide a refund. Depending on their policy, your payment can be refunded via the Singtel Dash app or cash. Do note that refunds can only take place on the same business day of your Dash payment.

It is important to contact the outlet on the same day to void the transaction. Do also take note that the void of such transactions can only take place on the same business day of your Dash payment. Alternatively, you can also file for a Payment Guarantee request from your Dash app. To file a Payment Guarantee Request: Select ‘History’ Select relevant transaction Select ‘Need help’ and proceed to file your Payment Guarantee request.

It is important to contact the outlet on the same day to void the transaction. Do also take note that the void of such transactions can only take place on the same business day of your Dash payment. Alternatively, you can also file for a Payment Guarantee request from your Dash app. To file a Payment Guarantee Request: Select ‘History’ Select relevant transaction Select ‘Need help’ and proceed to file your Payment Guarantee request.

In the event of any erroneous payment, you may file for a Payment Guarantee request from your Singtel Dash app. To file a Payment Guarantee Request: Select ‘History’ Open the erroneous transaction record Select ‘Need help’ and proceed to file your Payment Guarantee request. We’ll make it right for you as soon as we can.

Please check if you have entered the counter code correctly, or check with the cashier before trying to make a Dash payment again.

To view the nearby businesses to make a payment, ensure that ‘Location services’ on your phone (GPS) is turned on. For Android devices, please ensure that your ‘Location’ settings are set to “High accuracy” mode. Alternatively, you can also enter the Dash counter code manually to make a payment or Tap and Pay.

The counter code is a number unique to each cashier. It can be found on our Dash payment readers that are located at the cashiers or near the cash register. Alternatively, you can ask the cashiers for the Dash counter code before you make the payment via Singtel Dash app.

No. Dash Tap and Pay is only available for NFC-enabled phones. For iOS and non NFC-enabled phones, please enter counter code to pay.

You can breeze through payments with Dash Tap and Pay for NFC-enabled phones. With Dash Tap and Pay, you can simply tap your phone against the Dash reader to pay. To pay with Tap and Pay: Turn on NFC from your phone settings Launch the Singtel DASH app Inform cashier of Dash Payment Tap and you are all sorted! Tap and Pay is better complemented with Payment Authorisation to enable payment without PIN for amounts below $100. To authorise Payment without PIN: Select ‘Settings’ Select ‘Update preferences’ Select ‘Payment authorisation’ to enable Payment without PIN Set chosen payment amount If you have chosen to receive e-mail receipts, an e-mail confirmation of payment will be sent to your e-mail of choice.

Paying with Dash on taxis works on both iOS and Android devices. It is simple and fuss free. To top it all off, there are no admin fees. At the destination, inform the driver that you would like to pay with Dash Launch the Singtel Dash app Select ‘Pay Taxi’ Swipe down to refresh the list of pending payments or enter the taxi number which can be found on the meter fare screen Select taxi vehicle no. Select 'OK' to complete payment

Yes, you can use the same Username and PIN to log in to the Singtel Dash app.

Your Dash Balance in the Dash Singapore app will be available to you via the Singtel Dash app. The Singtel Dash app does not offer cash out of funds to your Dash Easy savings account currently. Singtel is working on enabling cash out of funds through the Singtel Dash app from September 2017. If you wish to cash out your Dash Balance to your Dash Easy savings account through the Dash Singapore app, please do so before 30 September 2017.

Please rest assured that this will not affect any of your accounts and products that you have with Standard Chartered Bank (Singapore) Limited. However, do note that after the app is discontinued from 30 September 2017, you will not be able to cash in and cash out through your Dash Easy savings account from your Dash Singapore app. If you wish to cash out your Dash Balance to your Dash Easy savings account through the Dash Singapore app, please do so before 30 September 2017.

You can continue to top up your Singtel Dash mobile wallet via the following ways:

1. Singtel Bill (exclusive for Singtel postpaid mobile subscribers)
2. Through the eNETs platform using any of your existing accounts with any bank listed under the eNETS service (including your Dash Easy savings account)
3. From any 7-Eleven outlets, AXS machines and Singtel Shops

If you have any queries regarding your Dash banking product(s), please call Standard Chartered 24-hour Client Contact Centre at 1800 747 7000. For any queries regarding your Dash App, please contact Singtel Dash customer care officer at 1800-438-3274.

With many uses of Dash such as transferring of money to your friends’ Dash accounts or payment at merchants across more than 50,000 locations, the service to transfer your balance to your local bank account has been removed. View T&Cs here.

You can save a credit/debit card in Dash by following these steps: Top up > Select “Credit/Debit card” > Select top-up amount > Ensure that “Save card details for future top-ups” is checked > Select “TOP UP”> Enter credit/debit card details in the secure payment gateway page > Enter 3D Secure One-Time Password (OTP) > Top up successful. Upon trying to do a subsequent top-up, you should see the saved credit/debit card upon selecting “Credit/Debit card” and the top-up amount.

No, it is not compulsory to save a credit/debit card. However, this will help save time and effort to re-enter your card details when you’re making a top-up again.

You can do a top-up via credit/debit card without saving a card by following these steps: Top up > Select “Credit/Debit card” > Select top-up amount > Uncheck “Save card details for future top-ups” > Select “TOP UP” and complete the flow. The credit/debit card which was used will not be saved.

Yes, you can save a different credit/debit card by following these steps: Top up > Select “Credit/Debit card” > Select top-up amount > Select “Save a different card” > Select “TOP UP” and complete the flow. Your previously saved credit/debit card will be replaced by your newly saved card.

Yes, you can remove your saved credit/debit card in Dash by following these steps: Top up > Select “Credit/Debit card” > Select top-up amount > Select “Remove” beside your saved card details.

Unfortunately no, this is not available at the moment. Your credit/debit card details can only be saved upon completion of a top-up to your Dash account.

You can only save 1 credit/debit card at any point in time.

All customers who are able to do a Dash top-up via credit/debit card are eligible to save a credit/debit card in Dash.

Yes, for security reasons, only the last 4 digits of your credit/debit card will be stored in the Dash app.

An OTP is only required if the credit/debit card used to do a top-up is not saved.

Yes, all top-ups done via a credit/debit card will be reflected in your transaction history.

You can either choose to (a) Save a different card or (b) Remove your saved credit/debit card which has expired.

Yes. Debit transactions (i.e. payments or remittance transactions that involve deducting funds from your Dash wallet) cannot exceed S$30,000 in a year per customer. However, debit transactions that do not involve deducting the stored value in the Dash wallet do not count towards the annual cap.

If you do not require Singtel Dash Mobile Remittance service, you may still digitally verify your Dash Account straight from the Dash app by tapping on More > Edit profile and enter your PIN. From the Edit Profile options, tap on Update Details and proceed accordingly.

If you do not require Singtel Dash Mobile Remittance service, you may still digitally verify your Dash Account straight from the Dash app by tapping on More > Edit profile and enter your PIN. From the Edit Profile options, tap on Update Details and proceed accordingly.

If you wish to send money overseas with Singtel Dash Mobile Remittance service, you may digitally verify your Dash Account straight from the Dash app by tapping on Send Money > Overseas > Register For Remittance.

Alternatively, you may register at Singtel Dash Mobile Remittance flagship stores at Lucky Plaza (#01-11; Daily 9AM-8PM) and City Plaza (#01-02/17; Mon-Sat 10AM-8PM; Sun 9AM-8PM), or at Singtel Roadshow @ Kinta Carpark (Sun 3PM-8PM).

Please have your Singapore-issued ID card ready. Valid ID cards are NRIC, Employment Pass, S Pass, Work Permit or any other passes issued by MOM. If your ID card does not show your Residential Address, please also prepare a Proof of Address (e.g. dormitory pass, tenancy agreement, letter from any Singapore Government agency to your residence, utility bill, bank statement, etc).

If you are verifying digitally from the Dash app, you will need to follow instructions on-screen to capture the front and back of your ID card, as well as a selfie, through the step-by-step process. Ensure that you are at a location with sufficient lighting and good network connectivity.

You must first verify your account for Singtel Dash Mobile Remittance. With app versions 5.2.6 and above, you may remit up to S$5,000 a day and S$10,000 a month if you are not a Work Permit-holder. If you are a Work Permit-holder, you may remit up to S$3,000 per day and per month. However, your total Dash wallet debit transactions, including remittance, cannot exceed S$30,000 in a year.

"Dash EasyEarn by Etiqa Insurance is an insurance savings plan open to eligible Dash users, to earn higher returns while enjoying the flexibility of anytime top-ups, withdrawals with no lock-in period or penalty. Dash EasyEarn life insured also enjoy insurance coverage in the event of death.

The policy is underwritten by Etiqa Insurance Pte. Ltd. (Company Reg. No. 201331905K).

Etiqa Insurance Pte. Ltd. is a licensed life and general insurance company registered in the Republic of Singapore and governed by the Insurance Act. It is an insurance arm of Maybank Group which is among Asia’s leading banking groups and South East Asia’s fourth largest bank by assets. To find out more, visit www.etiqa.com.sg."

"Dash EasyEarn is applicable for eligible Singtel Dash users aged between 17 to 75 (at next birthday) with a valid Singapore NRIC or Singapore residency/work pass. Sign up or log in to Singtel Dash app to check your eligibility.

Please note that all applications are subjected to the acceptance by Etiqa Insurance Pte. Ltd

We only allow one Dash EasyEarn policy per individual at any point in time, regardless whether your policy is active or inactive."

The returns are calculated daily based on the crediting rate. Returns will only be credited after the calendar month provided the policy maintains an average daily account value of S$2,000 for the policy month.

"Account Value is calculated as:

(Starting premium + Top-ups + Accumulated interest) - (Partial withdrawal and withdrawal charges, if any)"

"You can start saving from S$2,000 up to a maximum of S$20,000, in multiples of S$500.

To enjoy the returns and benefits, you would need to maintain at least S$2,000 average daily account value to be entitled for interest crediting."

In the event of death during the policy term, 105% of your Account value will be paid as the death benefit and the policy ends. There will be no payout for death from suicide within the first 12 months or 12 months following the last top-up made, whichever is later; and for any death due to pre-existing conditions throughout the policy term. Please refer to the Product Terms and Conditions for more details.

"This policy is protected under the Policy Owners’ Protection Scheme which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your policy is automatic and no further action is required from you.

For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please contact us or visit Life Insurance Association (LIA) or SDIC."

Everything's on Singtel Dash app! Launch Dash > Home screen > 'Grow Money' icon to access and manage your account.

- View Dash EasyEarn policy details
- Top up your account
- Make withdrawals

All payment is made within Singtel Dash app by your bank account (via eNETS).
You'll be prompted to make your first top-up when you first sign up for Dash EasyEarn via Singtel Dash app. For subsequent top-ups, simply login to the app and manage your account.
The starting amount is S$2,000 and subsequent top-ups may be made in multiples of S$500. The maximum top-up amount is capped at S$20,000 (Top-ups - Withdrawal amount - Withdrawal charges).

Please ensure that your bank account's daily eNETS limit is set to enable your payment and top-up amounts to go through. For details on how to update your eNETS limit, please contact your bank:

Citibank: +65 6225 5225
DBS: 1800 111 1111
OCBC: 1800 363 3333
POSB: 1800 339 6666
Standard Chartered: +65 6747 7000
UOB: 1800 222 2121

Manage your Dash EasyEarn plan via the Singtel Dash app. You can choose for your withdrawal to be transferred to:

(1) either your Singtel Dash account up to your Dash wallet account limit (no charge); or
(2) directly to your bank account via PayNow (S$0.70 per transaction, deducted from Dash EasyEarn plan)

Withdrawal amounts must be at least S$100, and in multiples of S$100 per withdrawal. Partial withdrawal will reduce the account value by the withdrawal amount (and withdrawal charges, if any).

Do note that you will only earn returns when you maintain a minimum of S$2,000 average daily account value.

Please note that Etiqa Insurance reserves the right to delay the payment of the partial withdrawal amount for up to a period of 6 months from the date of your withdrawal application.

You will need to contact Etiqa Insurance Pte. Ltd. at +65 6887 8777 or email customer.service@etiqa.com.sg to submit your request.

If you have any other enquiries, you may WhatsApp Etiqa Insurance's friendly Customer Care Consultants at +65 6887 8777 during these operating hours – Mondays to Fridays, 8.45am to 5.30pm (closed on Saturdays, Sundays, and Public Holidays).

Please refer to the FAQs on Dash EasyEarn Lite here

Your Singtel Dash Visa Virtual Card will be automatically renewed with the new card details 1 month before it expires. You do not need to submit any application for renewal.

Simply tap on the Singtel Dash Visa Virtual Card on the Dash app home page to get your new card details. Insert or save the new card details into the respective payment portals to continue your recurring payment arrangements.

Simply tap on the Singtel Dash Visa Virtual Card on the Dash app home page to get your new card details. Insert or save the new card details into the payment portal to continue making payments with Dash.

On the Home page of your Dash app, tap on the Visa card to view your card details.

Your Dash transit card may have expired previously and it has been automatically renewed on your Dash app. To check and key in your new transit card number, follow these steps: 1. Launch your Dash app and tap on 'Commute' on the home page 2. Select 'Bus/Train' to see your new transit card number 3. Update your SimplyGo account with the new Dash transit card number *Do note that the transit card number is different from your Dash Visa Virtual Card number.