Hello.

Dash is Singapore’s first all-in-one mobile payments solution. With its suite of mobile money services, you can:

Yes, the Singtel Dash app is free. There are no fees and charges for making payments at shops, MRT, buses and taxis via the Singtel Dash app.

No. Singtel Dash is available to all customers regardless of mobile service provider.

You can download the Dash app on the App Store or Google Play.

Signing up for Singtel Dash is easy. To enjoy the full Dash experience, download the new Singtel Dash app from the App Store or Google Play to sign up. Note: You will need your NRIC/FIN/Employment Pass/Work Permit number to sign up.

No. You can only sign up for one Dash account per NRIC/FIN/Employment Pass/S pass. This helps us keep your account safe.

No. You will need your NRIC/FIN/Employment Pass/S Pass to sign up.

You will need a valid Singapore registered mobile number and your NRIC/FIN/Employment Pass/S Pass to sign up.

Anyone who is a Singapore Citizen, Permanent Resident or Foreigner with an Employment Pass, S Pass or Work Permit, and is at least 14 years old is eligible. You will also need a Singapore-registered mobile number.

Pay with Dash at any retailer that accepts Dash, FavePay or PayNow payments, or Visa contactless payments. You can also dash around islandwide on buses, trains and taxis. To pay with your phone on buses and trains, you will need a NFC-enabled phone for Android devices or add your Dash Visa Virtual Card to your Apple wallet.

We have recently upgraded our system to provide a better experience for our users. One of the improvements we’ve made is to issue a single card for both e-commerce and transit payments.

Dash has an annual transaction limit of S$30,000 (or equivalent in other currencies). This limit applies to all payments and remittance made with Dash, and does not apply to the the following types of transactions:
1. Incoming funds from top-ups, remittance or peer to peer transfer (P2P)
2. Payments that do NOT go through the Dash wallet (e.g. Payment made to Etiqa for Dash EasyEarn through eNets)

This annual limit is calculated based on calendar year and resets on 1st January every year.

Dash is regulated by the Monetary Authority of Singapore (MAS). To protect users and to minimise misuse, we are required to impose balance and transaction limits on Dash. To find out more about your current available transaction balance, you can call our customer hotline at 1800-438-3274 or fill in the enquiry form at www.dash.com.sg/contact.

1. Scan and pay at SGQR when you spot a Singtel Dash or FavePay logo
2. Tap and pay with contactless payments by setting Singtel Dash as the default payment service on NFC-enabled Android devices or adding the Dash Visa Virtual Card to your Apple wallet on iOS devices
3. Key in your unique 16-digit Dash Visa Virtual Card number on e-commerce sites

To view your transaction history, select ‘History’ on your Singtel Dash app.

To authorise Payment without PIN for amounts below $100

Payment without PIN allows you to make payments quickly from your Singtel Dash app for amounts below $100 without having to enter your PIN. Payment without PIN is available for both Android and iPhones.

Paying with Dash on taxis works on both iOS and Android devices. It is simple and fuss free. To top it all off, there are no admin fees.

To view your transaction history, select ‘History’ on your Dash app

The re-carding process is a seamless process whereby a new card number is issued automatically when you update your Dash app to the latest version.
Upon receiving the new Dash Visa Virtual card number, you are encouraged to:

1. Delete the previously saved card and add your new card to Apple Wallet (iOS), or enable the tap to pay function on Android devices when prompted.

2. Update all your recurring bill payment arrangements and apps/websites that you have saved your previous card details with the new card number. Do remember to delete the old card details.

3. For users of SimplyGo, update your new card details on the SimplyGO App to continue to track real-time transit usage.

4. Please note that all previous card numbers will expire on 16 June 2021.

The Dash Visa Virtual Account gives you a unique 16-digit card number and security code, that allows you to make online purchases at local e-commerce stores with Visa. With a compatible Android NFC-enabled phone or iOS device, you will also be able to make payments at Visa payWave accepted retailers in Singapore.

To make payment for local e-commerce stores, simply login to your Singtel Dash app, tap on the Dash Visa Virtual Card to retrieve your unique 16 digit account number, expiry date and security code. You can key in these details into the payment details on the e-commerce stores just like a credit/debit card payment.

Only iPhones that are Apple Pay enabled, or compatible NFC-enabled Android mobile phones will be able make to make payments at retailers accepting Visa payWave payments. Currently Xiaomi, OnePlus and Oppo phone models are not supported. To verify if your phone is compatible, please contact us at 1800-GET-DASH (1800-438-3274). To make payment, simply let cashier know that you would like to pay via Visa payWave. For Android mobile phones, if you have chosen Singtel Dash as the default Tap and Pay service in your phone NFC settings, simply unlock your phone and tap on the Visa payWave terminal while your screen is ON. If Singtel Dash is not your default Tap and Pay service, you need to launch Singtel Dash and Tap on the Visa payWave terminal while your screen is ON. For iPhones, add your Dash Visa Virtual Account to your Apple Pay wallet and tap to pay.

No, the Dash Visa Virtual Account is accessed through the Singtel Dash app. You do not need to carry a physical card as the details are within the Singtel Dash app in your mobile phone.

There are no annual fees or finance charges for the Dash Visa Virtual Account.

Simply tap on the Singtel Dash Visa Virtual Card on the Dash app home page to get your new card details. Insert or update the new card details into the respective payment portals to ensure that your recurring payment arrangements are not impacted.

You will need your:
• Original NRIC / Work Permit / S Pass / Employment Pass (EP)
• (For EP/SP/WP except FDW) Your proof of billing / address
• Your mobile phone and active mobile number (the number that you will use for your mobile remittance service).
• Recipient’s particulars (mobile number, full name, date of birth, address)

You can check the latest exchange rate from the Dash app. Just go to “Send Money” > “Overseas” page.

Philippines
• Cash pick-up at Cebuna Lhuillier, LBC Express, M Lhuillier, and Palawan Pawnshop
• Bank accounts at 19 banks, including Allied Bank, Allied Savings Bank, BDO Unibank, BPI, BPI Savings, China Bank, China Bank Savings, East West Bank, HSBC, Land Bank, Maybank Phils. Inc., Metrobank, Philippine National Bank, Philippine Savings Bank, RCBC, RCBC Savings Bank, Security Bank, Union Bank, and United Coconut Planters Bank.

Indonesia
• Bank accounts at 15 banks, including Bank BTN, Bank CIMB Niaga, Bank Danamon, Bank ICB Bumiputera Indonesia, Bank Muamalat, Bank Negara Indonesia (BNI), Bank OCBC NISP, Bank Panin, Bank Permata, Bank Rakyat Indonesia (BRI), Bank Sinarmas, Bank Syariah Mandiri, Bank UOB Buana, and BCA.
• Cash pick-up at PT POS Indonesia outlets
• LinkAja wallet

India
• Bank accounts at 20 banks, including Andhra Bank, Axis Bank Ltd, Bank of Baroda, Canara Bank, Corporation Bank, Federal Bank Ltd, HDFC Bank Ltd, ICICI Bank Ltd, Indian Bank, Indian Overseas Bank, Kotak Mahindra Bank td, Punjab National Bank, State Bank of India, State Bank of Travancore, Tamilnad Mercantile Bank Ltd, Union Bank of India, Vijaya Bank, and Yes Bank Ltd

Bangladesh
• Cash pick-up at more than 5,400 outlets of Agrani Bank, Bangladesh Krishi Bank, Islami Bank Bangladesh, Sonali Bank, Janata Bank Bangladesh, Pubali Bank, and Rupali Bank
• bKash wallet
• Bank accounts at 15 banks, including Argani Bank, Bangladesh Krishi Bank, BRAC Bank, Dutch-Bangla Bank, Ismali Bank Bangladesh, Jamuna Bank, Janata Bank, National Bank, NRB Global Bank, Prime Bank, Pubali Bank, Rupali Bank, Shahjalal Islami Bank, Sonali Bank, and Uttara Bank.

Myanmar
• Bank accounts at 10 banks, including Asia Green Development Bank, Ayeyarwaddy Bank, Ayeyarwaddy Farmers Development Bank, Co-Operative Bank, Kanbawza Bank, Myanma Apex Bank, Myanmar Oriental Bank, Myanmar Citizens Bank, United Amara Bank, and Yoma Bank

Malaysia
• Bank accounts at 27 banks, including Affin Bank, Affin Islamic Bank, Alliance Bank, Alliance Islamic Bank, AmIslamic Bank, Bank Islam Malaysia, Bank Kerjasama Rakyat, Bank Muamalat Malaysia, CIMB Bank, CIMB Islamic Bank, Citibank, Hong Leong Bank, Hong Leong Islamic Bank, HSBC Bank, HSBC Amanah Malaysia, Kuwait Finance House Malaysia, Malayan Banking (Maybank), Maybank Islamic, OCBC Al-Amin Bank, OCBC Bank, Public Bank, Public Islamic Bank, RHB Bank, RHB Islamic Bank, Standard Chartered Bank, Standard Chartered SAADIQ, and United Overseas Bank.

China
• Alipay-linked bank accounts
• China Union Pay cards of 3 banks, including Bank of China, China Construction Bank, and Industrial and Commercial Bank of China (ICBC).

You must first verify your account for Singtel Dash Mobile Remittance. With app versions 5.2.6 and above, you may remit up to S$5,000 a day and S$9,000 a month if you are not a Work Permit-holder. If you are a Work Permit-holder, you may remit up to S$3,000 per day and per month. However, your total Dash wallet debit transactions, including remittance, cannot exceed S$30,000 in a year.

Step 1: Register and set-up your Singtel Dash Mobile Remittance account. You can do so directly from the Dash app by going to “Send Money” > “Overseas” > “Register for Remittance”.
Alternatively, you can head down to our flagship store at Lucky Plaza #01-11 or City Plaza #01-02/17 or look out for Singtel Dash Mobile Remittance roadshows various locations islandwide to sign up.
You will need your original NRIC / Employment Pass / S Pass / Work Permit, and a proof of billing / address (for EP/SP/WP except FDW). Please bring along your mobile phone and active mobile number (the number that you will use for your mobile remittance service).

Step 2: Remit with the Dash app
• Download the Singtel Dash app from Google Play or App Store if you haven’t.
• Select "Send Money" on the Dash app.
• Select your recipient.
• Select the remittance service.
• Put in the amount you wish to remit in SGD, MMK, CNY, INR, IDR, PHP, BDT or MYR.
• You will receive a summary page. You can confirm the transaction or select ‘Cancel’ to re-enter the remittance amount.
• Key in your Singtel Dash PIN.
• You will receive a confirmation screen on the Singtel Dash app.
• You will also receive an SMS receipt.
You can also add, delete or edit your recipients’ details straight from the Singtel Dash app anytime, anywhere you are.

Instant SMS notification:
Both you and your recipient will receive an SMS update instantly. This SMS update is your remittance receipt. You can also remind your recipient that the money is ready for collection immediately in case he/she missed the SMS update.

You can update your mobile number through Singtel Dash App. Go to “Account” > Tap on your Name > Enter your 6-digit Pin > “Edit Profile”.

Alternatively, please visit our Singtel Dash Mobile Remittance flagship stores at Lucky Plaza #01-11 or City Plaza #01-02/17 to update your details. In addition, look out for Singtel Dash Mobile Remittance roadshows at various locations islandwide to update your details.

If you do not update your details, you may not be able to perform mobile remittance and your Singtel Dash account may be suspended.

You can register up to a maximum of five (5) recipients.

Transactions might not be successful at certain merchants, due to the following reasons:

1. There are insufficient funds in your wallet.

2. Your account might have reached the daily/monthly/annual transaction limit.

3. The merchant might be classified within our restricted list of merchants and/or merchant category codes.

4. The merchant might not have updated Dash's new series of card numbers for use on their site. Please inform us of the merchant details and we will reach out to them soonest.

All previously issued card number (with first 6 digits '404585') will be made invalid by 16 June 2021.

All users will be issued with a new Dash Visa Virtual Card from 11 June 2021. One month prior to the expiry of the Dash Visa Virtual Card, the Dash app will automatically re-issue a new card prior to the actual date of expiry of the previous card. Users do not need to submit any application for renewal.

Simply tap on the Singtel Dash Visa Virtual Card on the Dash app home page to get your new card details. Insert or save the new card details into the payment portal to continue making payments with Dash.

- Earn points for every S$1 spent. - Earn 50 points each time you remit. - If you are a new Dash customer, earn a welcome bonus of 800 points when you: a. Make a purchase transaction at a minimum of S$2 with a Dash account at any Dash accepted merchants, OR b. Make a remittance transaction. - Each transaction of which must be completed within 30 calendar days from the sign up date. - With the points earned, you can redeem a reward of your choice from our Dash Rewards catalogue.

Earn Dash reward points for every S$1 spent. You will earn double the points for a limited time only – e.g. 2 points, 4 points or 6 points for every S$1 spent depending on your membership tier, with some exclusions on transactions applied. You will also earn 50 points for each remittance made. For users who make payment with Singtel Dash for the first time, you will get to earn an additional 800 points with a minimum spend of $2, with some exclusions on transactions applied. Please refer to the next question to find out more about the specific exclusions.

All new and existing Dash users will start off as a Silver member in the Dash Rewards Programme. Simply spend $50 - $299 in a month to be upgraded to a Gold member, or $300 and above in a month to be upgraded to a Platinum member. Your membership status will be upgraded the next day upon meeting the required spend. Dash remittance customers will need to make payment transactions in order to upgrade your membership tier.

Upon being upgraded to the next membership tier, your membership status will remain valid for the next 6 months. This 6 months validity period will be reset every time you meet the minimum spending requirements. For Silver membership tier, you will need to spend <$50 every month. For Gold membership tier, you will need to spend $50 - $299. For Platinum membership tier, you will need to spend $300 and above every month. If you do not meet the minimum spending requirements for 6 consecutive months after being upgraded, you will be downgraded to a lower membership tier in the 7th month. For example, you start off in Silver tier and spend $50 on 1 September 2020. You will be upgraded to Gold tier and the tier upgrade will be reflected the next day. This Gold tier status will last for 6 months until 1 February 2021. If you spend $50 again in October 2020, the 6 months validity period of your Gold tier would reset in October 2020 and would last until March 2021 instead. If you do not meet the $50 minimum spend requirement for the 6 consecutive months from October 2020 to March 2021, you would be downgraded to Silver tier on 1 April 2020 in the 7th month.

No, all points for each transaction are calculated according to the membership tier you are in when you make the transaction. Upon upgrading of the membership tier status, points for the next transaction will then be calculated according to the new membership tier status, with effect from the same day of the qualifying transaction. Membership tier status upgrade will be reflected in your member account the next day. E.g. You are a Silver member. You spend $60 in your first transaction, earning $60 x 2 points = 120 points and you will be upgraded to a Gold member. In the next transaction on the same day, you will then earn 4 points for every $1 spent.

You will earn 50 points for every remit overseas. However, in order to upgrade your membership status, you will need to make purchases and accumulate your spending amount. Upon hitting the minimum spend criteria, you will then be upgraded to the next membership tier.

Your points will be credited into your account the next day.

Your Dash reward points will expire on the last day of the 12th calendar month, starting from the month that you have earned the points. For example, your 100 points earned on 15 Aug 2020 will expire on 31 Jul 2021. In this case, Aug 2020 is counted as the first month of the 12-month calendar period for expiry. You may view your upcoming 3 months points expiry in your Dash Rewards homepage on the app, under the “Points History” section. We strongly encourage you to check your points expiry on a regular basis in order not to miss out on the upcoming expiring points as we will not reinstate your expired points.

Simply tap on your preferred reward(s), then tap on “Redeem Now” and it will be reflected under your 'Active Rewards' tab. You can either head to a participating merchant outlet to use the reward or redeem it online instantly for rewards that allow online redemptions.

Tap on the flashing gold coin on the top right hand corner of your homepage.

Your points balance is shown at the top right corner on your Dash app homepage with a flashing gold coin icon. To check your points history, tap on the flashing coin icon and tap on the 'Points History' button. You may use the 'Filter' function to check your 'Points Earned' and 'Points Redeemed'.

You will see your redeemed reward reflected under 'Active Rewards' page in your Dash app.

Please call Dash Hotline at 1800-438-3274 for assistance.

All redeemed rewards are not allowed for a refund. Hence, please be sure when you are redeeming for a particular reward. No refunds will be entertained after. Please check our terms and conditions for more details.

If you are a new Dash user, you will automatically be enrolled as a Dash Rewards member once you setup your Dash account. For existing Dash users, you'll need to update your Dash app to be enrolled in the new Dash Rewards programme.​ Please accept the new Dash Rewards Terms & Conditions in order to view your member account and utilize the functions on Dash Rewards page in-app.

You may have loaded the pay taxi screen before the taxi driver submits the payment request. The taxi counter code list refreshes every few seconds and your taxi number it would automatically show in the list once the driver has initiated the payment from his terminal. Alternatively, you could key the taxi counter code to proceed.

This may mean that you already have a Dash/mWallet/mRemit account. Try logging in to the Singtel Dash app with your mobile number and PIN. If you are unable to log in, please contact us at 1800-GET-DASH (1800-438-3274)

There are several ways to top up your Dash wallet. To find out how, visit https://dash.com.sg/topup.

On the Home page of your Dash app:
1. Tap on the 'Commute' button
2. Select 'Bus/Train' to view your transit card details

They are companies which engage Dash and our communications channels to offer exclusive or other exciting deals and promotions to Dash’s customers, who are not listed as Dash’s preferred partners.

Dash Preferred Partners refers to service providers who offer their services on Singtel Dash app, Singtel and its affiliates, Dash’s media agencies, media owners, and research companies.

You may update your email, address and occupation directly via the Singtel Dash app. Simply select “Account” > Tap on your name > Enter 6-digit Pin > “Edit Profile”.

For regulatory reasons, customers with remittance services may edit their details only at our Singtel Dash Mobile Remittance flagship stores. Please visit us at Lucky Plaza #01-11 or City Plaza #01-02/27 with your original NRIC/FIN/Employment Pass/S Pass/Work Permit.

In addition, look out for Singtel Dash Mobile Remittance roadshows at various locations islandwide to update your details.

Occasionally, Dash uses geolocation capabilities to alert you of promotions at nearby Dash merchants. This nonetheless requires you to enable GPS location services in your phone, as well as enabling:

Settings->Update Preferences->Use of Personal data->For Dash and Dash’s Preferred Partners to turn on: “I consent to Dash sharing my personal information with preferred partners for better targeting and customization of Dash and Dash’s preferred partners’ promotions.”, and “In-App Notifications” to Yes

If you have just enabled these settings, please allow up to max of 25 days for them to take effect, or you can clear Dash app cache.

When there is a location based campaign at selected Dash merchants, you would receive a push notification if you are near these merchants, which you can open the notifications to view details of the promotion.

Correspondingly, if you would prefer not to receive Dash promotions at nearby Dash merchants, please disable either of the above settings. You would have to wait for max of 25 days for this to take effect, or you can clear Dash app cache.

We are sorry to see you go. Please call us at 1800-GET-DASH (1800-438-3274) and speak to our customer service officer who will help to close your Dash account. Any remaining balance in your Singtel Dash app will be credited to you in the form of a cheque within 3 months.

Dash PET is an insurance savings plan that offers savings at high returns, with capital guaranteed and full flexibility of funds. Grow your Dash PET while it takes care of your financial health. Dash PET life insureds are also covered for life protection and COVID-19. The policy is underwritten by Etiqa Insurance Pte. Ltd. (Company Reg. No. 201331905K).

The Singtel Dash app contains confidential information on your transaction history and your profile information. Your security is important to us and we’ve set this up so that we can prevent any unauthorised access to your account.

As a Dash PET life insured, you enjoy: High returns, capital guaranteed: Earn as high as 1.7% p.a. returns on your savings Easy requirement: Start saving from just S$50 up to S$30,000 Flexible funds: Top up and withdraw funds anytime, with no lock-in period or penalty

Yes. You can update your mobile number from the “Settings” tab on your Singtel Dash app. Select “Edit Profile”, “Mobile Number” and enter your new mobile number. A One-Time Password (OTP) will be sent to your new mobile number. You will need to key this in to complete the update to ensure that your information is accurate. Please note that you can only update your mobile number once a calendar month.

Etiqa Insurance Pte. Ltd. is a licensed life and general insurance company registered in the Republic of Singapore and governed by the Insurance Act. To know more about Etiqa Insurance, visit www.etiqa.com.sg.

For the best experience, you are strongly advised to enable the following permissions for Singtel Dash:

Dash PET is applicable for eligible Singtel Dash users aged between 17 to 75 (at next birthday) with a valid Singapore NRIC or Singapore residency/work pass. Sign up or log in to Singtel Dash app to check your eligibility. Please note that all applications are subjected to the acceptance by Etiqa Insurance Pte. Ltd.. Only one Dash PET policy per individual is allowed at any point in time, regardless whether your policy is active or inactive. This policy is subject to Eligibility Rules. For more information on Eligibility Rules, please refer to https://www.tiq.com.sg/Eligibility-rules.pdf.

As long as your mobile number remains the same, all you need to do is to download the Singtel Dash app on your new mobile phone. Upon entering your mobile number and 6-digit PIN, you will receive a One-Time Password (OTP) via SMS. You will need to enter this in your Singtel Dash app to complete your login.

Dash PET life insureds will earn returns at the following rates based on the Account Value (inclusive of earned interests): First S$10,000: 1.7% p.a. for the first year Above S$10,000: 1.2% p.a. for the first year The minimum average daily Account Value balance is S$50 to be eligible for interests and other policy benefits. The returns are calculated daily based on the crediting rate. Returns will be credited on the 1st of every calendar month.

Yes you can. All you will need is your Singtel Dash app login details; mobile number and 6-digit PIN. As your security is important to us, we will send a One-Time Password (OTP) via SMS to complete your login on the Singtel Dash app. If you’ve received the OTP and did not try to login to your app, we advise that you change your 6-digit PIN by calling us at 1800-GET-DASH (1800-438-3274) right away.

In the event of death during the policy term, 105% of your Account Value will be paid as the death benefit and the policy ends. Please refer to the Product Terms and Conditions for details. All Dash PET life insureds are also entitled to the Financial Assistance Benefit for COVID-19, introduced by Etiqa Insurance. For more information on the benefits and other terms, please visit https://www.tiq.com.sg/covid19/. Users will be able to add on other insurance coverage in the near future.

Yes, you can login to the Singtel Dash app even if you’re overseas, as long as you have a stable and active internet connection. However, do check on your roaming data limit and charges.

This policy is protected under the Policy Owners’ Protection Scheme which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your policy is automatic and no further action is required from you. For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please contact Etiqa Insurance or visit the Life Insurance Association (LIA) or SDIC websites (www.lia.org.sg or www.sdic.org.sg). Dash PET is categorized under “Individual life and voluntary group life policies (with the exception of annuities)” with a cap of S$500,000 for the aggregated guaranteed sum insured and S$100,000 for aggregated guaranteed surrender value per life insured per insurer.​

Everything's on Singtel Dash app! Launch Dash > Home screen > 'Grow Money' tile to access and manage your account. View Dash PET policy details Top up your account Make transfers and withdrawals of funds

Yes, you will need to launch the Singtel Dash app with WIFI/3G/4G LTE services.

Grow your Dash PET by increasing your account value Manage your Dash PET on Singtel Dash app! Launch Dash > Home screen > 'Grow Money' tile to access your Dash PET dashboard.

The Singtel Dash app works on iPhones running iOS 10.3 and above, and Android mobile phones with Android versions 6.0 and above.

Select any of these options to top up your Dash PET account from S$1: Dash Wallet Bank Account via PayNow Bank Account via eNets (minimum S$50). Ad-hoc top-up available for up to age 75 (age next birthday) only.

When you sign up for Dash PET, you will be prompted that credit/debit card top up feature will be disabled for your Dash wallet. As you're able to use Dash wallet to top up your Dash PET account, we need to disable the credit/debit card top up feature because Dash PET is an insurance plan of which its premium may only be added using non-credit/debit card modes.

There will be no fees charged for your active Dash account.

You may make partial withdrawals from as little as S$1. Transfer to Dash Wallet Bank account via PayNow (70 cents apply per transaction) Maintain an Average Daily Account Value balance of at least S$50 to continue earning interests for that month and maintain at least S$1 of Account Value to keep your policy active. If you wish to make a full withdrawal, you will need to request to surrender your policy. Please note that once your policy is surrendered, you will not be able to make another purchase of this policy within a 12 months period. Etiqa reserves the right to delay the payment of the withdrawal amount/surrender benefit for up to a period of 6 months from the date of the withdrawal/surrender request. Etiqa will exercise this right when there is a surge in withdrawals (partial/full) within the Portfolio during a very short period of time.

Where there is no login or usage of your Dash account for a prolonged period, Singtel reserves the right to designate your Dash account as a dormant account, whereupon a monthly dormancy fee of $5 may be charged to and deducted from your Dash balance.

Yes you may! Dash EasyEarn and Dash PET are different policies, so you can save with both plans and enjoy the respective high rates of return.

Dash PET has a 14-day free look period within which you may request to cancel the policy when you access your Dash PET dashboard within Dash app. While your policy is active and in force, you may withdraw your funds partially anytime. There are no surrender charges if you wish to surrender the policy. Do note that a policy surrender will terminate your account.

You can make a request via Dash app to surrender policy. It will be processed instantly and the funds will be transferred into their Dash wallet (up to individual wallet limit) or Bank account (70cents fee will apply). To file a claim, please WhatsApp Etiqa Insurance’s customer care consultants at +65 6887 8777 from Mondays to Fridays, 8.45am to 5.30pm (closed on Saturdays, Sundays and Public Holidays) within 3 months of the occurrence of the claim event.

Once you request for a freelook or surrender on your policy, you will not be able to sign up for Dash PET within a 12 months’ period.

Dash PET is a yearly renewable plan and the policy term is 1 year. At the end of 1 year policy term, your Dash PET policy will be renewed automatically for another 1 year at the same conditions on the expiry date before renewal, so long as the following conditions are met: your Dash PET policy is in force on the expiry date before the renewal; and you (life insured) have not reached age 100 at the renewal date. Etiqa Insurance reserves the right to terminate this policy by giving 90 days’ notice. Upon termination, Etiqa will refund the Account value.

For general enquiries on Dash PET, visit https://bit.ly/Etiqa24x7LiveChatAssistance to start a live chat with Etiqa Insurance’s agents immediately. For enquiries on your existing Dash PET policy, please WhatsApp Etiqa Insurance’s customer care consultants at +65 6887 8777 from Mondays to Fridays, 8.45am to 5.30pm (closed on Saturdays, Sundays and Public Holidays).

FAST (Fast and Secure Transfer) is an electronic funds transfer service that lets you transfer SGD funds almost instantly from one bank to another within Singapore.

PayNow is an electronic fund transfer service that allows you to transfer SGD funds instantly to a payee, using the payee's designated mobile number or NRIC/FIN or UEN number or Virtual Payment Address (VPA) instead of his/her bank account number. A payee can receive funds via PayNow as long as he/she has a Singapore bank account with one of the PayNow participating banks or wallets, and has registered his mobile number, UEN, NRIC/FIN or VPA as a PayNow Proxy with the participating bank or wallets.

To send/receive money on the FAST network or to signup for PayNow, you will need to verify your identity in the Dash app. After that, you will see a registration screen in the Dash app requesting your acceptance. If you have already verified your identity prior, then you will need not repeat the identity verification process again.

Virtual Payment Address (VPA) is a new proxy used by e-wallets to receive money on the PayNow scheme. Upon your enrolment to the FAST/PayNow scheme, you will be assigned with your own VPA number (i.e. +65XXXXXXXX#DASH) which you can provide to your friends to transfer money to you. Existing proxies under the PayNow scheme include mobile number, NRIC/FIN and UEN.

To transfer money to a person’s bank account via PayNow, go to Send Money on the Dash app homepage and select PayNow. Select either Mobile Number or NRIC/FIN and input the correct details. Verify that the person you are sending money to is correct. Alternatively you can scan the person’s PayNow QR code if the person has provided you with it. To transfer money to a person’s GrabPay or LiquidPay wallet account, go to Send Money on the Dash app homepage and select PayNow VPA and input the correct details. Verify that the person you are sending money to is correct. Alternatively you can scan the person’s PayNow QR code if the person has provided you with it. To transfer money to a merchant’s bank account, go to Send Money on the Dash app homepage and hit PayNow. Select UEN and input the correct details. Verify that the merchant you are sending money to is correct. Alternatively you can scan the merchant’s PayNow QR code if the merchant has provided you with it or has displayed in at their shop.

Provide the sender with your VPA (i.e. +65XXXXXXXX#DASH) and the sender will use his/her bank/wallet app to send you money.

To transfer money to a bank account via FAST, go to Send Money on the Dash app homepage and select Bank/Wallet Accounts. Input the recipient’s name, select the recipient’s bank/wallet name and input the account number.

This is a normal payment process. When your transaction is performed and approved, your Dash balance will be deducted with the transaction amount and your transaction will show "pending" until the merchant processes and completes the transaction backend. This will usually take 3 to 4 days (maximum 14 days) after your purchase, until it has been processed.

Provide the sender with your Dash account number (i.e. 65XXXXXXXX) and the sender will use his/her bank/wallet app to send you money.

In some cases, when the merchant confirms the payment a few days after your transaction, the amount of the transaction can be adjusted to reflect the actual amount. This happens when some items of your total order are not available, and the final amount will be lesser than your amount paid. Your transaction history will show the previous transaction as "Cancelled" and a new transaction will be shown with the final amount. The difference will be debited or credited automatically to your Dash balance.

Yes you will be able to pay a merchant by scanning the merchant’s PayNow Corporate QR code.

Visa applies a processing fee for foreign or overseas transactions. Hence, an additional processing fee will be included and deducted in SGD from your Dash balance.

To do a Dash-to-Dash transfer to a PayNow registered user, verify your identity in the Dash app and enrol into PayNow.

In some cases, when the merchant confirms the payment a few days after your transaction, the amount of the transaction can be adjusted to reflect the actual amount. This happens when some items of your total order are not available, and the final amount will be lesser than your amount paid. Your transaction history will show the previous transaction as "Cancelled" and a new transaction will be shown with the final amount. The difference will be debited or credited automatically to your Dash balance. For overseas payments, the foreign exchange rate provided by Visa may change between the day you made the transaction and the day the merchant completed it. Thus, transactions with foreign currency might be more subject to amount changes.

Users who have enrolled to FAST/PayNow cannot cash out funds in their e-wallet accounts sourced from credit card facilities. Not to worry though, you can still top up your Dash app through FAST/PayNow with your VPA.

No, you do not need to activate your Dash Visa Virtual Account for overseas transactions. You can use it instantly!

Yes. You can update your mobile phone number in the Dash app by going to Account >> Your Name >> Edit. Once the update is successful, your VPA will be your new mobile number #DASH.

Processing fees for overseas transactions includes a flat fee per transaction and a percentage of the transaction value, depending on the transaction value. The maximum flat fee is 0.80 SGD and the maximum percentage is 1.5% per transaction.

Users of banks and e-wallet who are participating in the FAST/PayNow network will be able to receive money from a Dash user.

No, FAST/PayNow enrolment is irreversible.

No reward points will be awarded for all FAST/PayNow transactions.

If the recipient is already registered to PayNow but unable to receive money from you, then chances are that the recipient's account may be full or the recipients account has a minimum amount that they are able to receive. For example, a PayNow registered user with a Grab account will only be able to receive a PayNow transfer if the amount is minimum $10.

The top up for others feature has been disabled for all users. You can still top up another person's Dash wallet using FAST/PayNow.

Ensure that your NFC setting is turned ON. Check that your Visa payWave service is ACTIVE by going to Settings / Update Preferences/Dash Visa Account/Status. Launch your Singtel Dash App and ensure your screen is ON when you tap on the payWave terminal. If the previous steps didn’t work, uninstall then reinstall your Singtel Dash App.

You may have insufficient wallet balance or the merchant may not be supported on the Visa network.

Your Dash Visa Virtual Account is a virtual prepaid account. All payments will be deducted from your Dash balance immediately. You will be required to have sufficient balance before making payments.

If the transaction cannot be processed, no money will be deducted from your Dash wallet.

Yes, Dash now supports overseas transactions. With your Dash Visa Virtual Account, you can make Visa payWave transactions overseas or online purchases from overseas websites. The amount in foreign currency will be automatically converted to SGD and deducted from your balance. Please note that additional processing fees apply for transactions made at overseas merchants and will be included in the final amount deducted from Dash balance.

As of 1st March 2021, the maximum transfer amount with PT POS Indonesia is IDR10,000,000 per transaction.

On the Dash homepage, go to 'Top Up' and select 'Scan & Pay'. You will see a PayNow QR generated. You now can either scan this QR from your preferred mobile banking app or simply save the QR and upload it into your preferred mobile banking app.

When you either scan from or upload your PayNow QR into your preferred mobile bank app, the 'Bill Reference' or 'Description' field would state DASH65. If this is not the mobile phone number registered to your Dash account, contains any other information or empty, please do not proceed to top up. Please also do not edit this field as it may result in your Dash wallet not being topped up.

To prevent unauthorised transactions when making payments online, a one-time-password (OTP) may be sent to your registered Dash mobile number during an e-commerce transaction. The OTP has to be entered for verification within 3 minutes of its receipt, significantly reducing the risk of fraudulent use of your Dash Visa Virtual Account. Each OTP will expire after 3 minutes and is limited to one time use. After each payment you will receive a notification including your merchant name and the amount of the transaction to confirm your successful transaction. Please ensure that notifications are allowed for Singtel Dash in your Android OS settings. For more security, customer can disable payWave PINless mode in Dash Visa account settings. When PINless mode is disabled, you need to click on your Visa card to enter your PIN before payment on the payWave terminal.

Yes you can. However please ensure that you see the other person's mobile phone number being reflected in the 'Bill Reference' or 'Description' field in the following format DASH65.

Open your Singtel Dash app > History > Select the transaction with error > Need Help? Fill in the necessary details and we will be in touch with you to assist you on this.

It is very likely that the information in the 'Bill Reference' or 'Description' field was incorrect. If this is the case, you will be refunded the amount within 60 days from the day of the original top up being performed.

If you’re facing issues with PayNow on your bank app, please contact your bank directly. If the issue is related to the Dash app, please contact us.

Some merchants, especially e-commerce merchants such as Paypal, Fave.com, perform a card verification transaction the first time you add your Dash Visa card. In most of the cases, this transaction ($1 or $2 amount) is cancelled few minutes later and the amount is credited back to your account. If not, it will appear as a Visa Card Credit Adjustment in the next 10 working days.

In some cases, after your payment is completed, the merchant may adjust the amount to a higher value, i.e if you added a tip to your receipt or if the shipment fees are higher than expected. The difference between the purchase amount and the adjusted amount will be debited from your Dash balance and will be visible in your Dash Transaction History under Visa Card Debit Adjustment.

When you cancel your transaction or ask for refund, after the merchant process your request, your refund will be visible in your Dash Transaction History under Visa Card Credit Adjustment. In some cases, after your payment is completed, the merchant may adjust the amount to a lower value, i.e if one of the items you ordered is not available. The difference between the purchase amount and the adjusted amount will be refunded to your Dash balance and will be visible in your Dash Transaction History under Visa Card Credit Adjustment.

Yes, on both Dash App and Apple Wallet.

After downloading the latest app version (v5.5.9 and above),

1. On your iOS device, go to Settings > Wallet & Apple Pay > delete the previously saved Dash Visa Virtual Card

2. Launch the Dash app, tap on Visa on the home page > select 'Add to Apple Wallet'

The tick mark with "Done" means the Tap was successful, but the Dash system can decline the transaction based on other reasons: i.e unsufficient balance.

After updating the Dash app to version 5.6.0 and above,

1. Launch your Dash app and enable the tap to pay function when prompted

2. Check that your contactless payment is provisioned for by selecting 'Account' > 'Tap to Pay' > the last 4 digits of the contactless card number should display

3. If if shows '****', please reintall the Dash app

Yes: 1- Through Dash App Transaction History 2- Through Apple Wallet Transactions Tab in Dash Card details

Our remittance service to Myanmar is available from Tuesday to Friday, 10:30 am to 3 pm. Simply top up your Dash wallet and proceed to send money to your beneficiary’s CB Bank account or KBZ Bank account on those days.

Yes.

During this period, our service can only process up to 100 transactions each day. On days with high demand, we may hit the transaction limit before 3pm and therefore have ended the remittance service for the day. Please try again tomorrow when the service is open at 10:30 am.

We currently only offer remittance services to KBZ or CB Bank accounts. We are still working with our partner to enable other banks in Myanmar. Please subscribe to notifications from Singtel Dash to receive updates.

No, cards on Apple Wallet and paired Apple Watch can be added and removed independently from each other.

No, deleted cards cannot be resumed. They need to be added again.

You can use iCloud settings menu to remove the Apple Pay cards on the lost/stolen iPhone, or contact Singtel Dash Customer Care who will suspend your Dash Card on the lost/stolen device.

Only one Dash card per Dash account for iPhone and another Dash card per Dash account for the paired Apple watch. Important Note: After adding your Dash Card to multiple devices, if meanwhile you log in with your Dash account on an Android device or a non-Apple Pay eligible iPhone, the previously added cards will not be usable anymore and you need to delete them and provision them again.

100 devices including all iPhones and Apple Watches.

To view your transactions, please login to your SimplyGo account on the TransitLink SimplyGo Portal or download the TransitLink's SimplyGo mobile app and key in your 16-digit Transit Card Number which can be found under “Train/Bus” on your Singtel Dash app. Note: Transit Card Number is not your Dash Visa Virtual Account Number.

You will not be able to use your Dash Visa Account for transit if you have insufficient funds or credit in your Dash account. You will encounter the following messages on the fare devices: Invalid card 20 (MRT) or Invalid Card (Bus).

You need to add your Dash Visa Account on your Apple Wallet or Apple Watch, then enable payment on your device before tapping on the transit fare reader.

The transactions will be processed, accumulated and deducted from your Dash Visa Account. You can view the transactions in your history under “BUS/MRT”. If the final posted fare amount is different from the deducted fare, the previous deduction will be cancelled and the final deduction will be posted. To view the breakdown of the aggregated fares, please login to your SimplyGo account on the TransitLink SimplyGo Portal or TransitLink's SimplyGo mobile app.

If there are any discrepancies in your travel transactions or billings, you may submit claims for the travel transactions of the cards that are linked to your SimplyGo account via the “My Claims” page on the TransitLink SimplyGo Portal or TL SimplyGo mobile app. Under the Distance Fares system, trips made within the same journey are consolidated before the fare is finalised. Hence, your fare will be indicated as ‘Estimated Fare’ (denoted by ) in your travel transaction history before it is finalised. Please file your claim only after the fare has been finalised (denoted by ). Do also note that claims can only be filed for transactions that are up to 60 days after the date of incident. For commuters who have not signed up for a SimplyGo account or linked their cards to their account, please do so on the TransitLink SimplyGo Portal or TL SimplyGo mobile app. Please note that you can only view up to the last 180 days of your transaction history.

For more information on TransitLink's Simply Go, visit here.

Yes. All Singtel Dash Mobile Remittance service customers will be able to send money locally.

Remittance fees are subjected to promo changes.

The Philippines
• Cash pick-up at Cebuana Lhuillier, LBC Express, M Lhuillier, and Palawan Pawnshop: S$4.30
• Bank accounts at 19 banks: S$3.80

Indonesia
• Bank accounts at 15 banks: S$8.50 S$7.00
• Cash pick-up at PT POS Indonesia: S$9.00 S$5.00
• LinkAja wallet: S$2.50
Myanmar
• Bank accounts at 10 banks: S$5.00

India
• Bank accounts at 20 banks: S$3.50 S$2.00

Bangladesh
• Cash pick-up at more than 5,400 outlets of Agrani Bank, Bangladesh Krishi Bank, Islami Bank Bangladesh, Sonali Bank, Janata Bank Bangladesh, Pubali Bank, Rupani Bank: S$5.00 S$2.00
• bKash wallet: S$3.50 S$2.00
• Bank accounts at 15 banks: S$5.00 S$2.00

Malaysia
• Bank accounts at 27 banks: S$2.00

China
• Alipay-linked bank accounts: S$9.00
• China Union Pay cards of 3 banks: S$9.00

If you remit with your Singtel Dash app, you will receive a confirmation in your Singtel Dash app. You can save the confirmation page using the “Share” function in the app.

Thank you for your interest. We are not offering remittance for corporate customers at the moment.

No, you can only register and remit on your own behalf. Your account may be suspended if you remit on behalf of others.

Registration is a one-time process only. Once the registration is successful, you can proceed to send money to your recipient regularly.

You will need to sign up for the remittance service which you can sign up for at the flagship stores below:
• Singtel Dash App: Original NRIC / Work Permit / S Pass / Employment Pass is needed together with front selfie and proof of billing/address (for EP/SP/WP except FDW) for registration process.
• Lucky Plaza, #01-11, Daily, 9am – 8pm
• City Plaza, #01-02/17, Monday – Saturday, 10am – 8pm, Sunday, 9am – 8pm
In addition, look out for Singtel Dash Mobile Remittance roadshows at various locations islandwide to sign up.

You can find the Singtel Dash Mobile Remittance flagship stores at: • Lucky Plaza, #01-11 Daily 9am – 8pm • City Plaza, #01-02/17, Monday – Saturday 10am- 8pm, Sunday 9am – 8pm In addition, you can also look out for Singtel Dash Mobile Remittance roadshows at various locations island wide to sign up and get started.

Any prepaid or postpaid mobile subscriber with any telco in Singapore can remit with Singtel Dash Mobile Remittance. You will simply need to sign up once from the Dash app directly, or at the following locations: • Lucky Plaza, #01-11, Daily, 9am – 8pm • City Plaza, #01-02/17, Monday – Saturday, 10am – 8pm, Sunday, 9am – 8pm

With Singtel Dash Mobile Remittance, you can:
• Remit anytime from anywhere, 24/7 through your mobile phone
• Enjoy instant remittance
• Lower fees and better exchange rates

Singtel Dash Mobile Remittance is Singapore's first self-serve overseas remittance service available through your mobile phone. You can now remit to 7 countries, to major banks, cash pick-up points and Dash wallet while enjoying lower fees and better exchange rates.

In Dash app, simply select ‘Send Money’> “Transfer Locally” > “Search” and select your friend from phone contacts. Enter contact number manually if your friend is not in phone’s contact list. They do not have to be a Dash customer to receive the money. An SMS notification will be sent to them, informing them that they have received money from you via Dash. If they do not sign up within 7 days, the money will be returned to your Dash account.

In Dash app, simply select ‘Send Money’> “Transfer Locally” > “Search” and select your friend from phone contacts. Enter contact number manually if your friend is not in phone’s contact list. They do not have to be a Dash customer to receive the money. An SMS notification will be sent to them, informing them that they have received money from you via Dash. If they do not sign up within 7 days, the money will be returned to your Dash account.

Your monthly limit to add/edit your beneficiary details will reset in the following calendar month, and your yearly limit of the same will reset in the next calendar year. You can then add/edit your beneficiary details again. For any assistance, please go to our Singtel Dash Mobile Remittance flagship store at #01-11 Lucky Plaza or #01-02/17 City Plaza.

Unfortunately, each recipient must have a unique mobile number. The same mobile number cannot be used by two different recipients.

To add a recipient to send money to, go to “Send Money” > “Add a recipient”, then choose from your existing contact or manually enter a phone number and fill in the details.

Yes, you can change your recipient details in the Singtel Dash app. Simply go to “Send Money” > “Remit Overseas”, then select the recipient and tap on “Edit”.

Yes, you can delete your recipient at any point in time. To delete recipient in Singtel Dash app, simply go to “Send Money” > “Remit Overseas”, then select the recipient and tap on “Edit”, then tap on “Delete”.

Your Singtel Dash Mobile Remittance account can hold a maximum of 5 recipients at any point in time.

No, you will need to do a one-time registration through Singtel Dash app. Go to “Send Money” > “Remit Overseas” > “Register for Remittance” to get started. Fill in the details, upload the documents and take a selfie when prompted. You will be contacted within 3 working days via SMS on the result of your registration. Alternatively, you may also perform a one-time registration at Singtel Dash Mobile Remittance flagship stores located at Lucky Plaza #01-11, Daily, 9am – 8pm and City Plaza #01-02/17, Monday – Saturday, 10am – 8pm, Sunday, 9am – 8pm, or look for us at our roadshows at various locations from time to time.

You can get the Free 30-Day Dash Protect when you send $100 or more overseas in one transaction with Singtel Dash. Simply opt in when prompted during the transaction to receive coverage.

The coverage is for valid 30 days, starting from the day of that you initiate remittance transaction and subject to the successful completion of the qualifying remittance transaction. You will receive a confirmation SMS from us upon the successful activation of the coverage.

You are eligible to receive one Free 30-Day Dash Protect coverage any at one point in time.

Yes, the free insurance is stackable on top of other insurance policies.

Singtel Dash is arranging for free insurance coverage to customers when they send $100 or more overseas with Singtel Dash. The insurance provider is NTUC Income.

There is no nomination allowed. The Insured person will be the official account holder that is registered with the Singtel Dash account.

There is no transfer allowed. The Insured person will be the official account holder that is registered with the Singtel Dash account.

You will receive your policy document via an SMS from us upon the successful confirmation of your qualifying remittance transaction.

You can call NTUC Income at 6788 6616 from Monday to Friday 8.30am – 6.30pm or go to income.com.sg/st_claim.

You can call NTUC Income at 6788 6616 from Monday to Friday 8.30am – 6.30pm.

You can check your Free 30-Day Dash Protect validity and expiry date via the Singtel Dash app.

The Singtel Dash app is more secure than carrying cash in your wallet. The app is protected with a 6-digit PIN and a One-Time Password (OTP). Confidential information such as Top-Up, Transaction History and Personal Information are further protected with a re-verification of your 6-digit PIN. Your Dash wallet can also be instantaneously blocked to prevent further use. This can be done simply by calling us at 1800-GET-DASH (1800-438-3274) and select Option 3.

As part of mobile security, check out the following tips for protecting yourself against threats on your mobile phone. Use a strong password on your device to prevent unauthorised use. An example of a strong password is a 6-digit pin without consecutive or sequential numbers of 3 characters or more. Ensure that your PIN and user ID are kept confidential at all times. If you suspect any malicious or suspicious activity, please notify us immediately at 1800-GET-DASH (1800-438-3274) and select Option 3. Your Dash account can be instantaneously blocked to prevent further use. Never leave your Singtel Dash session unattended. Log off after use each time to prevent any unauthorised use. Only download and install apps from official app stores, like Apple App Store or Google Play Store, to avoid malicious content in your mobile phone. Install the latest software updates on your mobile device to ensure bugs are fixed or addressed. Be cautious of suspicious links. Malware is usually spread through emails, website or text messages designed to lure victims into clicking on suspicious links. Do not disclose personal, financial or credit card information to little-known or suspicious websites. Avoid “jailbreaking” or “rotting” your device, as this will make your device more disposed to to security vulnerabilities like viruses and malicious software. Jailbroken or rooted devices will also prevent you from using Singtel Dash app. Singtel also offers ZoneAlarm, a mobile security app that protects your personal information and data in your mobile phone against viruses in apps and unsecured WiFi hotspots. Subscribe at a low rate of $2.90 per month here.

To unsubscribe from our marketing updates: Select ‘Settings’ Select ‘Update preferences’ Select ‘Use of personal data’ and chose what type of marketing updates you would like to unsubscribe for. We hope you change your mind so that you can continue enjoying the most Dashing deals.

An email notification will be sent for pinless purchases. Pinless payments can only be enabled by you and only after you have authenticated yourself with your pin/fingerprint.

For your security, access to your account will be locked after consecutive unsuccessful attempts. To unlock it, please call us at 1800-GET-DASH (1800-438-3274) for verification of your identity so that we can rest your PIN.

You can call us at 1800-GET-DASH (1800-438-3274) and select ‘4’ to unlock your Singtel Dash app.

We are sorry to hear that you’ve lost your phone. For safety reasons, please call us at 1800-GET-DASH (1800-438-3274) and select ‘3’ to block your Singtel Dash wallet. This will prevent any form of financial transactions from been conducted on your Dash wallet. Once you’ve got your replacement phone and SIM card sorted out, you can call us at 1800-GET-DASH (1800-438-3274) and select ‘4’ to unblock your Singtel Dash wallet. You may now log in again to your Dash app and continue to use as per norm.

You can click on the “Forgot PIN” links in the Dash app. You would need to provide your mobile number and ID number Go through OTP validation to ensure you're the rightful owner of the phone. The OTP will be sent via SMS. In this case, you will be prompted to validate OTP. Most Android devices can perform automated OTP validation. But for the rest of Android devices and on iPhones, you will need to key in OTP value. Once passed the OTP, if you have provided an email address during signup, you will be requested to enter this email address. If you do not have an email address, app will prompt you to enter your security question answer. If the answer is correct, a temporary PIN shall be sent to you via SMS. If the entered email address is correct, you will receive a validation code via this email. The screen will now prompt you to enter the validation code. Please key in the exact validation code found in the email. If the validation code is entered correctly, a temporary PIN shall be sent to you via SMS. Please login to Dash app with this temporary PIN within the same day. An OTP may be sent via SMS. In this case, you will be prompted to validate OTP. Most Android devices can perform automated OTP validation. But on the rest of Android devices and on iPhones, you will need to key in OTP value. You will be asked to change PIN. Please enter the Temporary PIN found in the earlier SMS (and NOT the OTP) as the Current Dash PIN. Then proceed to set the new 6-digit PIN and confirm the 6-digit PIN. Thereafter, you can proceed to use Dash app as per norm. In event you were not able to reset the pin via the app, please call us at 1800-GET-DASH (1800-438-3274) and select ‘7’ to speak to a customer service officer for verification of your identity so that we can reset your PIN. Please note that when custcare resets your PIN, you will receive a temporary PIN in the form of SMS. Please go through steps as described above from point of logging in to Dash app with temporary PIN.

Go to More Services > Top Up Others > Top-up Dash for others.
Choose the top-up method and select/enter the mobile number of the recipient Dash account.

As the monies are not debited from your Dash balance the amount will not be reflected in your transaction history. Please check the statement of your Singtel postpaid mobile bill, banking account or credit/debit card depending on your top-up method. However, the recipient (or the person you have topped up for) will be able to view the transaction in their history as the monies are credited into their Dash account.

The maximum top-up amount from a single Singtel postpaid mobile bill is $200 per month, whereas the maximum top-up for Credit/ Debit top-up options is $500 per Dash account per month. There is no limit to top-up from bank accounts (via eNets). The maximum wallet limit for Dash at any point in time is up to $3,000. The daily top-up limit is $2,000 and monthly top-up limit is $10,000.

From Pay tab, simply click on View More > Top Up > Credit/Debit card > Select the top-up amount. You will be directed to an external website, where you will need to enter the required Credit/Debit card details like 16-digit card number and security code. You may be prompted to enter a one-time password (OTP). The Credit/Debit card has to be issued locally.

The convenience fee is currently waived. There are no charges for Credit/Debit card top-ups to Dash accounts.

Credit/Debit card top-ups to Singtel Dash is applicable for Singapore-issued cards only. An error message will appear in the payment portal if you are trying to top up with a foreign-issued card. Dash does not accept top-ups via stored-value facilities (SVF), such as a Dash Visa Virtual Card to another third party account as well. If this is not the case, and if you are still experiencing top-up issues, please call us at 1800-GET-DASH (1800-438-3274) and speak to our customer service officer.

Some of the banks have implemented different checks after payment completion and the redirection from bank page back to Singtel Dash app might differ from bank to bank. Please click on the top left close button after you have completed your payment and the successful top-up receipt will be displayed accordingly. Your top-up transaction can also be found at the transaction history tab.

Citibank acknowledges that their Internet Banking Page is currently not supported for eNETS mobile browser. Singtel have raised this issue to Citibank and are working with the Bank to enable the page to be displayed promptly within our app. For any enquiries pertaining to Citibank banking issue, please approach the Bank directly at (65)6225 5225.

No, it is not advisable to do a top-up between the entry and exit of a train/bus trip. Please top-up before or after the trip.

The maximum amount of money that the Dash app can contain at any point of time is $3,000 when your account has been successfully verified.

To top up, select “Other Options” from the “Pay” screen then select “Top Up” and select “Prepaid Airtime”. Enter the mobile number you wish to top up and select country code. You can currently top up numbers from Bangladesh, China, India, Malaysia, Philippines, or Thailand.

To top up, select “Other Options” from the “Pay” screen then select “Top Up” and select “Prepaid Airtime”. Enter the mobile number you wish to top up.

Singtel Dash app makes it easy for you to contribute to charity. To pay to charity, select the + symbol and Charity button on your Singtel Dash app. Select one of the charities displayed to pay to. Enter the amount and tap on ‘Confirm’.

To file a Payment Guarantee Request: Select ‘History’ Select relevant transaction Select ‘Need help’ and ‘Request Money Back’ Proceed to file your Payment Guarantee request

We have a 100% Payment Guarantee policy where you can receive up to $20 on your first transaction error made, no questions asked, provided the receipt is submitted. We are also committed to making it right for you when there has been a payment error. You can file your Payment Guarantee request from the Singtel Dash app.

An email notification will be sent for pinless purchases. Pinless payments can only be enabled by you and only after you have authenticated yourself with your pin/fingerprint.

The Payment Authorization settings has been available in the Dash app since v3.2 (under Settings) as well as the latest version 4 of Singtel Dash app. If you couldn’t find this function, please contact us at 1800-GET-DASH (1800-438-3274).

To authorise Payment without PIN for amounts below $100 Select ‘Settings’ Select ‘Update preferences’ Select ‘Payment authorisation’ to enable Payment without PIN Set chosen payment amount If you have chosen to receive e-mail receipts, an e-mail confirmation of payment will be sent to your e-mail of choice.

Payment without PIN allows you to make payments quickly from your Dash app for amounts below $100 without having to enter your PIN. Payment without PIN is available for both Android and iPhones.

Please confirm with the cashier that the amount paid was for a different transaction. The cashier will be able to void the transaction immediately or provide a refund for the amount paid depending on each business’ policy.

To top up immediately, you can do so via any bank account or via your Singtel postpaid mobile bill. If you would like to perform top-up only after your payment, simply pay with the remaining balance in your Singtel Dash app and request for the cashier to perform a bill split via other payment methods. To Top up via your Bank Account: Select Top Up Select Bank Account as the top up method Select Top Up amount Tap on Top Up DASH and be redirect to eNETS screen Select your Bank. You are advised to key in your email address in order to receive an electronic receipt for your transaction Click on Submit in the eNets screen to be redirect to your Internet Banking login screen Login to the internet banking site Upon completion of your eNets transaction, depending on the respective bank’s internet banking site, you might not be redirected back to Dash app. Neverthess, you can close the in-app browser on the top left corner of the app and be displayed with the successful top up receipt upon completion.

A partial refund of the transaction amount via Dash is not possible. However each business may have its own policy on how to handle partial refunds and it would be advisable to ask the cashier.

For any refund made directly to your Singtel Dash app, you will be notified if the transaction was completed or failed via your Singtel Dash app or an SMS notification. Upon refreshing your transactions history, you will also notice a “Void” label on the transaction.

For any refund made directly to your Singtel Dash app, you will be notified if the transaction was completed or failed via your Singtel Dash app or an SMS notification. You may also refresh your transaction history to check for any amounts refunded. If the refund was unsuccessful, it may have been because your Dash account has exceeded the limit of $999. Do note that refunds can only be made directly to your Singtel Dash app on the same business day of your Dash payment.

Please check your transactions history on your Dash app as successful transactions will be listed. You can tap on your transaction to view your Transaction ID and inform the cashier. This Transaction ID can be used as a confirmation that the payment has been made. In the occasion that the cashier has requested for you to pay twice, you can also file for a Payment Guarantee request from your Dash app. To file a Payment Guarantee Request: Select ‘History’ Select relevant transaction Select ‘Need help’ and proceed to file your Payment Guarantee request.

You may request a refund from the business. However, whether a refund is possible is dependent on the merchant’s policy and refunds can only take place on the same business day of your Dash payment.

The business can void your transaction and provide a refund. Depending on their policy, your payment can be refunded via the Singtel Dash app or cash. Do note that refunds can only take place on the same business day of your Dash payment.

To view the nearby businesses to make a payment, ensure that ‘Location services’ on your phone (GPS) is turned on. For Android devices, please ensure that your ‘Location’ settings are set to “High accuracy” mode. Alternatively, you can also enter the Dash counter code manually to make a payment or Tap and Pay.

No. Dash Tap and Pay is only available for NFC-enabled phones. For iOS and non NFC-enabled phones, please enter counter code to pay.

You can breeze through payments with Dash Tap and Pay for NFC-enabled phones. With Dash Tap and Pay, you can simply tap your phone against the Dash reader to pay. To pay with Tap and Pay: Turn on NFC from your phone settings Launch the Singtel DASH app Inform cashier of Dash Payment Tap and you are all sorted! Tap and Pay is better complemented with Payment Authorisation to enable payment without PIN for amounts below $100. To authorise Payment without PIN: Select ‘Settings’ Select ‘Update preferences’ Select ‘Payment authorisation’ to enable Payment without PIN Set chosen payment amount If you have chosen to receive e-mail receipts, an e-mail confirmation of payment will be sent to your e-mail of choice.

Paying with Dash on taxis works on both iOS and Android devices. It is simple and fuss free. To top it all off, there are no admin fees. At the destination, inform the driver that you would like to pay with Dash Launch the Singtel Dash app Select ‘Pay Taxi’ Swipe down to refresh the list of pending payments or enter the taxi number which can be found on the meter fare screen Select taxi vehicle no. Select 'OK' to complete payment

Your Dash Balance in the Dash Singapore app will be available to you via the Singtel Dash app. The Singtel Dash app does not offer cash out of funds to your Dash Easy savings account currently. Singtel is working on enabling cash out of funds through the Singtel Dash app from September 2017. If you wish to cash out your Dash Balance to your Dash Easy savings account through the Dash Singapore app, please do so before 30 September 2017.

Please rest assured that this will not affect any of your accounts and products that you have with Standard Chartered Bank (Singapore) Limited. However, do note that after the app is discontinued from 30 September 2017, you will not be able to cash in and cash out through your Dash Easy savings account from your Dash Singapore app. If you wish to cash out your Dash Balance to your Dash Easy savings account through the Dash Singapore app, please do so before 30 September 2017.

You can continue to top up your Singtel Dash mobile wallet via the following ways:

1. Singtel Bill (exclusive for Singtel postpaid mobile subscribers)
2. Through the eNETs platform using any of your existing accounts with any bank listed under the eNETS service (including your Dash Easy savings account)
3. From any 7-Eleven outlets, AXS machines and Singtel Shops

If you have any queries regarding your Dash banking product(s), please call Standard Chartered 24-hour Client Contact Centre at 1800 747 7000. For any queries regarding your Dash App, please contact Singtel Dash customer care officer at 1800-438-3274.

With many uses of Dash such as transferring of money to your friends’ Dash accounts or payment at merchants across more than 50,000 locations, the service to transfer your balance to your local bank account has been removed. View T&Cs here.

You can save a credit/debit card in Dash by following these steps: Top up > Select “Credit/Debit card” > Select top-up amount > Ensure that “Save card details for future top-ups” is checked > Select “TOP UP”> Enter credit/debit card details in the secure payment gateway page > Enter 3D Secure One-Time Password (OTP) > Top up successful. Upon trying to do a subsequent top-up, you should see the saved credit/debit card upon selecting “Credit/Debit card” and the top-up amount.

No, it is not compulsory to save a credit/debit card. However, this will help save time and effort to re-enter your card details when you’re making a top-up again.

You can do a top-up via credit/debit card without saving a card by following these steps: Top up > Select “Credit/Debit card” > Select top-up amount > Uncheck “Save card details for future top-ups” > Select “TOP UP” and complete the flow. The credit/debit card which was used will not be saved.

Yes, you can save a different credit/debit card by following these steps: Top up > Select “Credit/Debit card” > Select top-up amount > Select “Save a different card” > Select “TOP UP” and complete the flow. Your previously saved credit/debit card will be replaced by your newly saved card.

Yes, you can remove your saved credit/debit card in Dash by following these steps: Top up > Select “Credit/Debit card” > Select top-up amount > Select “Remove” beside your saved card details.

Unfortunately no, this is not available at the moment. Your credit/debit card details can only be saved upon completion of a top-up to your Dash account.

You can only save 1 credit/debit card at any point in time.

All customers who are able to do a Dash top-up via credit/debit card are eligible to save a credit/debit card in Dash.

Yes, for security reasons, only the last 4 digits of your credit/debit card will be stored in the Dash app.

An OTP is only required if the credit/debit card used to do a top-up is not saved.

Yes, all top-ups done via a credit/debit card will be reflected in your transaction history.

You can either choose to (a) Save a different card or (b) Remove your saved credit/debit card which has expired.

Yes. Debit transactions (i.e. payments or remittance transactions that involve deducting funds from your Dash wallet) cannot exceed S$30,000 in a year per customer. However, debit transactions that do not involve deducting the stored value in the Dash wallet do not count towards the annual cap.

If you do not require Singtel Dash Mobile Remittance service, you may still digitally verify your Dash Account straight from the Dash app by tapping on More > Edit profile and enter your PIN. From the Edit Profile options, tap on Update Details and proceed accordingly.

If you do not require Singtel Dash Mobile Remittance service, you may still digitally verify your Dash Account straight from the Dash app by tapping on More > Edit profile and enter your PIN. From the Edit Profile options, tap on Update Details and proceed accordingly.

If you wish to send money overseas with Singtel Dash Mobile Remittance service, you may digitally verify your Dash Account straight from the Dash app by tapping on Send Money > Overseas > Register For Remittance.

Alternatively, you may register at Singtel Dash Mobile Remittance flagship stores at Lucky Plaza (#01-11; Daily 9AM-8PM) and City Plaza (#01-02/17; Mon-Sat 10AM-8PM; Sun 9AM-8PM), or at Singtel Roadshow @ Kinta Carpark (Sun 3PM-8PM).

Please have your Singapore-issued ID card ready. Valid ID cards are NRIC, Employment Pass, S Pass, Work Permit or any other passes issued by MOM. If your ID card does not show your Residential Address, please also prepare a Proof of Address (e.g. dormitory pass, tenancy agreement, letter from any Singapore Government agency to your residence, utility bill, bank statement, etc).

If you are verifying digitally from the Dash app, you will need to follow instructions on-screen to capture the front and back of your ID card, as well as a selfie, through the step-by-step process. Ensure that you are at a location with sufficient lighting and good network connectivity.

You must first verify your account for Singtel Dash Mobile Remittance. With app versions 5.2.6 and above, you may remit up to S$5,000 a day and S$9,000 a month if you are not a Work Permit-holder. If you are a Work Permit-holder, you may remit up to S$3,000 per day and per month. However, your total Dash wallet debit transactions, including remittance, cannot exceed S$30,000 in a year.

On the Home page of your Dash app, tap on the Visa card to view your card details.

You may not have updated your SimplyGo account with the latest Dash Visa Virtual Card number. To check and update your latest card details on your SimplyGo account:

1. Launch you Dash App and tap on the Visa Virtual Card

2. Select 'Tap to Copy for Online Purchase' or record the 16-digit Visa Virtual Card number

3. Launch the SimplyGo App on your device and select the option to update your default card with your Dash Visa Virtual Card number