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What can I do with the Singtel Dash app?

Dash is Singapore’s first all-in-one mobile payments solution. With its suite of mobile money services, you can:

  • Pay for your daily commute on trains and buses
  • Pay at thousands of locations from supermarkets, F&B to convenience stores
  • Enjoy a simple and cash free taxi payment experience
  • Send money to friends and loved ones locally and overseas
  • Enjoy great deals and earn Dash reward points when you pay with Dash
  • Top up your Singtel Dash app on the go from any bank account so you will never have a run-out-of-cash moment

  • Is the Singtel Dash app free to use?

    Yes, the Singtel Dash app is free. There are no fees and charges for making payments at shops, MRT, buses and taxis via the Singtel Dash app.

    Do I need to be an existing Singtel customer to sign up for Singtel Dash?

    No. Singtel Dash is available to all customers regardless of mobile service provider.

    Where can I download the Singtel Dash app?

    You can download the Dash app on the App Store or Google Play.

    How do I sign up for Singtel Dash?

    Signing up for Singtel Dash is easy. To enjoy the full Dash experience, download the new Singtel Dash app from the App Store or Google Play to sign up. Note: You will need your NRIC/FIN/Employment Pass/Work Permit number to sign up.

    I have multiple mobile numbers, can I sign up for Singtel Dash on all mobile numbers?

    No. You can only sign up for one Dash account per NRIC/FIN/Employment Pass/S pass. This helps us keep your account safe.

    Can I sign up for Singtel Dash with my passport details?

    No. You will need your NRIC/FIN/Employment Pass/S Pass to sign up.

    What do I need to sign up for Singtel Dash?

    You will need a valid Singapore registered mobile number and your NRIC/FIN/Employment Pass/S Pass to sign up.

    Am I eligible to sign up for Singtel Dash?

    Anyone who is a Singapore Citizen, Permanent Resident or Foreigner with an Employment Pass, S Pass or Work Permit, and is at least 14 years old is eligible. You will also need a Singapore-registered mobile number.

    Where can I pay with Dash?

    Pay with Dash at any retailer that accepts Dash, FavePay or PayNow payments, or Visa contactless payments. You can also dash around islandwide on buses, trains and taxis. To pay with your phone on buses and trains, you will need a NFC-enabled phone for Android devices or add your Dash Visa Virtual Card to your Apple wallet.

    Why is my Dash Visa Virtual Card being renewed before the card expiry date?

    We have recently upgraded our system to provide a better experience for our users. One of the improvements we’ve made is to issue a single card for both e-commerce and transit payments.

    Do users have a transaction limit on Dash?

    Dash has an annual transaction limit of S$30,000 (or equivalent in other currencies). This limit applies to all payments and remittance made with Dash, and does not apply to the the following types of transactions:
    1. Incoming funds from top-ups, remittance or peer to peer transfer (P2P)
    2. Payments that do NOT go through the Dash wallet (e.g. Payment made to Etiqa for Dash EasyEarn through eNets)

    This annual limit is calculated based on calendar year and resets on 1st January every year.

    Dash is regulated by the Monetary Authority of Singapore (MAS). To protect users and to minimise misuse, we are required to impose balance and transaction limits on Dash. To find out more about your current available transaction balance, you can call our customer hotline at 1800-438-3274 or fill in the enquiry form at www.dash.com.sg/contact.

    How do I pay with Singtel Dash?

    1. Scan and pay at SGQR when you spot a Singtel Dash or FavePay logo
    2. Tap and pay with contactless payments by setting Singtel Dash as the default payment service on NFC-enabled Android devices or adding the Dash Visa Virtual Card to your Apple wallet on iOS devices
    3. Key in your unique 16-digit Dash Visa Virtual Card number on e-commerce sites

    How do I view the transaction history on my Singtel Dash app?

    To view your transaction history, select ‘History’ on your Singtel Dash app.

    How do I enable pinless payments?

    To authorise Payment without PIN for amounts below $100

  • Select ‘Account’
  • Select ‘Dash Wallet’
  • Turn on 'Allow QR Code Payment without PIN'
  • Set chosen payment amount If you have chosen to receive e-mail receipts, an e-mail confirmation of payment will be sent to your e-mail of choice.

  • What are “pinless” payments?

    Payment without PIN allows you to make payments quickly from your Singtel Dash app for amounts below $100 without having to enter your PIN. Payment without PIN is available for both Android and iPhones.

    How do I pay with Dash on taxis?

    Paying with Dash on taxis works on both iOS and Android devices. It is simple and fuss free. To top it all off, there are no admin fees.

  • At the destination, inform the driver that you would like to pay with Dash
  • Launch the Singtel Dash app and tap on the scan button
  • Scan the QR code displayed on the payment device or tap on 'Taxi Code' to key in the taxi vehicle number

  • How do I view the transaction history on my Dash app?

    To view your transaction history, select ‘History’ on your Dash app

    Do I need to apply for the new card? What do I have to do when a new Dash Visa Virtual Card is provided?

    The re-carding process is a seamless process whereby a new card number is issued automatically when you update your Dash app to the latest version.
    Upon receiving the new Dash Visa Virtual card number, you are encouraged to:

      1. Delete the previously saved card and add your new card to Apple Wallet (iOS), or enable the tap to pay function on Android devices when prompted.
      2. Update all your recurring bill payment arrangements and apps/websites that you have saved your previous card details with the new card number. Do remember to delete the old card details.
      3. For users of SimplyGo, update your new card details on the SimplyGO App to continue to track real-time transit usage.
      4. Please note that all previous card numbers will expire on 16 June 2021.

    What is Dash Visa Virtual Account?

    The Dash Visa Virtual Account gives you a unique 16-digit card number and security code, that allows you to make online purchases at local e-commerce stores with Visa. With a compatible Android NFC-enabled phone or iOS device, you will also be able to make payments at Visa payWave accepted retailers in Singapore.

    How do I use Dash to make payment for e-commerce stores?

    To make payment for local e-commerce stores, simply login to your Singtel Dash app, tap on the Dash Visa Virtual Card to retrieve your unique 16 digit account number, expiry date and security code. You can key in these details into the payment details on the e-commerce stores just like a credit/debit card payment.

    How do I use Dash to make payment for Visa payWave retailers?

    Only iPhones that are Apple Pay enabled, or compatible NFC-enabled Android mobile phones will be able make to make payments at retailers accepting Visa payWave payments. Currently Xiaomi, OnePlus and Oppo phone models are not supported. To verify if your phone is compatible, please contact us at 1800-GET-DASH (1800-438-3274). To make payment, simply let cashier know that you would like to pay via Visa payWave. For Android mobile phones, if you have chosen Singtel Dash as the default Tap and Pay service in your phone NFC settings, simply unlock your phone and tap on the Visa payWave terminal while your screen is ON. If Singtel Dash is not your default Tap and Pay service, you need to launch Singtel Dash and Tap on the Visa payWave terminal while your screen is ON. For iPhones, add your Dash Visa Virtual Account to your Apple Pay wallet and tap to pay.

    Do I have to get a physical card to pay by Dash Visa?

    No, the Dash Visa Virtual Account is accessed through the Singtel Dash app. You do not need to carry a physical card as the details are within the Singtel Dash app in your mobile phone.

    Are there any annual fees or finance charges for my Dash Visa Virtual Account?

    There are no annual fees or finance charges for the Dash Visa Virtual Account.

    How do I update my recurring payment arrangements with my new Dash Visa Virtual Card?

    Simply tap on the Singtel Dash Visa Virtual Card on the Dash app home page to get your new card details. Insert or update the new card details into the respective payment portals to ensure that your recurring payment arrangements are not impacted.

    What is required for registration for remittance?

    You will need your:
    • Original NRIC / Work Permit / S Pass / Employment Pass (EP)
    • (For EP/SP/WP except FDW) Your proof of billing / address
    • Your mobile phone and active mobile number (the number that you will use for your mobile remittance service).
    • Recipient’s particulars (mobile number, full name, date of birth, address)

    How can I check the latest exchange rate?

    You can check the latest exchange rate from the Dash app. Just go to “Send Money” > “Overseas” page.

    Where can I remit to?

    Philippines
    • Cash pick-up at Cebuna Lhuillier, LBC Express, M Lhuillier, and Palawan Pawnshop
    • Bank accounts at 19 banks, including Allied Bank, Allied Savings Bank, BDO Unibank, BPI, BPI Savings, China Bank, China Bank Savings, East West Bank, HSBC, Land Bank, Maybank Phils. Inc., Metrobank, Philippine National Bank, Philippine Savings Bank, RCBC, RCBC Savings Bank, Security Bank, Union Bank, and United Coconut Planters Bank.

    Indonesia
    • Bank accounts at 15 banks, including Bank BTN, Bank CIMB Niaga, Bank Danamon, Bank ICB Bumiputera Indonesia, Bank Muamalat, Bank Negara Indonesia (BNI), Bank OCBC NISP, Bank Panin, Bank Permata, Bank Rakyat Indonesia (BRI), Bank Sinarmas, Bank Syariah Mandiri, Bank UOB Buana, and BCA.
    • Cash pick-up at PT POS Indonesia outlets
    • LinkAja wallet

    India
    • Bank accounts at 20 banks, including Andhra Bank, Axis Bank Ltd, Bank of Baroda, Canara Bank, Corporation Bank, Federal Bank Ltd, HDFC Bank Ltd, ICICI Bank Ltd, Indian Bank, Indian Overseas Bank, Kotak Mahindra Bank td, Punjab National Bank, State Bank of India, State Bank of Travancore, Tamilnad Mercantile Bank Ltd, Union Bank of India, Vijaya Bank, and Yes Bank Ltd

    Bangladesh
    • Cash pick-up at more than 5,400 outlets of Agrani Bank, Bangladesh Krishi Bank, Islami Bank Bangladesh, Sonali Bank, Janata Bank Bangladesh, Pubali Bank, and Rupali Bank
    • bKash wallet
    • Bank accounts at 15 banks, including Argani Bank, Bangladesh Krishi Bank, BRAC Bank, Dutch-Bangla Bank, Ismali Bank Bangladesh, Jamuna Bank, Janata Bank, National Bank, NRB Global Bank, Prime Bank, Pubali Bank, Rupali Bank, Shahjalal Islami Bank, Sonali Bank, and Uttara Bank.

    Myanmar
    • Bank accounts at 10 banks, including Asia Green Development Bank, Ayeyarwaddy Bank, Ayeyarwaddy Farmers Development Bank, Co-Operative Bank, Kanbawza Bank, Myanma Apex Bank, Myanmar Oriental Bank, Myanmar Citizens Bank, United Amara Bank, and Yoma Bank

    Malaysia
    • Bank accounts at 27 banks, including Affin Bank, Affin Islamic Bank, Alliance Bank, Alliance Islamic Bank, AmIslamic Bank, Bank Islam Malaysia, Bank Kerjasama Rakyat, Bank Muamalat Malaysia, CIMB Bank, CIMB Islamic Bank, Citibank, Hong Leong Bank, Hong Leong Islamic Bank, HSBC Bank, HSBC Amanah Malaysia, Kuwait Finance House Malaysia, Malayan Banking (Maybank), Maybank Islamic, OCBC Al-Amin Bank, OCBC Bank, Public Bank, Public Islamic Bank, RHB Bank, RHB Islamic Bank, Standard Chartered Bank, Standard Chartered SAADIQ, and United Overseas Bank.

    China
    • Alipay-linked bank accounts
    • China Union Pay cards of 3 banks, including Bank of China, China Construction Bank, and Industrial and Commercial Bank of China (ICBC).

    How much money can I remit?

    You must first verify your account for Singtel Dash Mobile Remittance. With app versions 5.2.6 and above, you may remit up to S$5,000 a day and S$9,000 a month if you are not a Work Permit-holder. If you are a Work Permit-holder, you may remit up to S$3,000 per day and per month. However, your total Dash wallet debit transactions, including remittance, cannot exceed S$30,000 in a year.

    I would like to send money back home with the Singtel Dash app. How do I do that?

    Step 1: Register and set-up your Singtel Dash Mobile Remittance account. You can do so directly from the Dash app by going to “Send Money” > “Overseas” > “Register for Remittance”.
    Alternatively, you can head down to our flagship store at Lucky Plaza #01-11 or City Plaza #01-02/17 or look out for Singtel Dash Mobile Remittance roadshows various locations islandwide to sign up.
    You will need your original NRIC / Employment Pass / S Pass / Work Permit, and a proof of billing / address (for EP/SP/WP except FDW). Please bring along your mobile phone and active mobile number (the number that you will use for your mobile remittance service).

    Step 2: Remit with the Dash app
    • Download the Singtel Dash app from Google Play or App Store if you haven’t.
    • Select "Send Money" on the Dash app.
    • Select your recipient.
    • Select the remittance service.
    • Put in the amount you wish to remit in SGD, MMK, CNY, INR, IDR, PHP, BDT or MYR.
    • You will receive a summary page. You can confirm the transaction or select ‘Cancel’ to re-enter the remittance amount.
    • Key in your Singtel Dash PIN.
    • You will receive a confirmation screen on the Singtel Dash app.
    • You will also receive an SMS receipt.
    You can also add, delete or edit your recipients’ details straight from the Singtel Dash app anytime, anywhere you are.

    Instant SMS notification:
    Both you and your recipient will receive an SMS update instantly. This SMS update is your remittance receipt. You can also remind your recipient that the money is ready for collection immediately in case he/she missed the SMS update.

    I’ve changed my mobile number. Can I still continue remitting?

    You can update your mobile number through Singtel Dash App. Go to “Account” > Tap on your Name > Enter your 6-digit Pin > “Edit Profile”.

    Alternatively, please visit our Singtel Dash Mobile Remittance flagship stores at Lucky Plaza #01-11 or City Plaza #01-02/17 to update your details. In addition, look out for Singtel Dash Mobile Remittance roadshows at various locations islandwide to update your details.

    If you do not update your details, you may not be able to perform mobile remittance and your Singtel Dash account may be suspended.

    How many recepients can I remit to?

    You can register up to a maximum of five (5) recipients.

    Why am I now unable to transact with my existing e-commerce merchant or with certain e-commerce merchant sites?

    Transactions might not be successful at certain merchants, due to the following reasons:

      1. There are insufficient funds in your wallet.
      2. Your account might have reached the daily/monthly/annual transaction limit.
      3. The merchant might be classified within our restricted list of merchants and/or merchant category codes.
      4. The merchant might not have updated Dash's new series of card numbers for use on their site. Please inform us of the merchant details and we will reach out to them soonest.

    What will happen to my existing Dash Visa Virtual Card that is not expired yet?

    All previously issued card number (with first 6 digits '404585') will be made invalid by 16 June 2021.

    My Dash Visa Virtual Card is expiring soon. Will I get a new card?

    All users will be issued with a new Dash Visa Virtual Card from 11 June 2021. One month prior to the expiry of the Dash Visa Virtual Card, the Dash app will automatically re-issue a new card prior to the actual date of expiry of the previous card. Users do not need to submit any application for renewal.

    My transaction was declined due to card expiry. What can I do next?

    Simply tap on the Singtel Dash Visa Virtual Card on the Dash app home page to get your new card details. Insert or save the new card details into the payment portal to continue making payments with Dash.

    What are the benefits of Dash Rewards Programme?

    With Dash Rewards, earn points for every S$1 spent or 50 points each time you remit. With the points earned, you can redeem a reward of your choice from our Dash Rewards catalogue.

    How do I earn Dash reward points?​

    Earn Dash reward points for every S$1 spent. You will earn double the points for a limited time only – e.g. 2 points, 4 points or 6 points for every S$1 spent depending on your membership tier, with some exclusions on transactions applied. You will also earn 50 points for each remittance made.

    How do I upgrade to the next tier?

    All new and existing Dash users will start off as a Silver member in the Dash Rewards Programme. Simply spend $50 - $299 in a month to be upgraded to a Gold member, or $300 and above in a month to be upgraded to a Platinum member. Your membership status will be upgraded the next day upon meeting the required spend. Dash remittance customers will need to make payment transactions in order to upgrade your membership tier.

    How do I maintain my membership tier status?​

    Upon being upgraded to the next membership tier, your membership status will remain valid for the next 6 months. This 6 months validity period will be reset every time you meet the minimum spending requirements. For Silver membership tier, you will need to spend <$50 every month. For Gold membership tier, you will need to spend $50 - $299. For Platinum membership tier, you will need to spend $300 and above every month. If you do not meet the minimum spending requirements for 6 consecutive months after being upgraded, you will be downgraded to a lower membership tier in the 7th month. For example, you start off in Silver tier and spend $50 on 1 September 2020. You will be upgraded to Gold tier and the tier upgrade will be reflected the next day. This Gold tier status will last for 6 months until 1 February 2021. If you spend $50 again in October 2020, the 6 months validity period of your Gold tier would reset in October 2020 and would last until March 2021 instead. If you do not meet the $50 minimum spend requirement for the 6 consecutive months from October 2020 to March 2021, you would be downgraded to Silver tier on 1 April 2020 in the 7th month.

    Can I earn points accorded to the higher membership tier in the transaction that upgrades me to the next tier? E.g. if spending S$60 as a Silver member gets me to the Gold level, will I earn 50 x 2 points (for Silver member tier) + 10 x 4 points (for Gold

    No, all points for each transaction are calculated according to the membership tier you are in when you make the transaction. Upon upgrading of the membership tier status, points for the next transaction will then be calculated according to the new membership tier status, with effect from the same day of the qualifying transaction. Membership tier status upgrade will be reflected in your member account the next day. E.g. You are a Silver member. You spend $60 in your first transaction, earning $60 x 2 points = 120 points and you will be upgraded to a Gold member. In the next transaction on the same day, you will then earn 4 points for every $1 spent.

    I use the Dash app mainly to perform remittance. Do I earn points and get upgraded to the next membership tier too?

    You will earn 50 points for every remit overseas. However, in order to upgrade your membership status, you will need to make purchases and accumulate your spending amount. Upon hitting the minimum spend criteria, you will then be upgraded to the next membership tier.

    How soon will my points be credited?

    Your points will be credited into your account the next day.

    When will my points expire?

    Your Dash reward points will expire on the last day of the 12th calendar month, starting from the month that you have earned the points. For example, your 100 points earned on 15 Aug 2020 will expire on 31 Jul 2021. In this case, Aug 2020 is counted as the first month of the 12-month calendar period for expiry. You may view your upcoming 3 months points expiry in your Dash Rewards homepage on the app, under the “Points History” section. We strongly encourage you to check your points expiry on a regular basis in order not to miss out on the upcoming expiring points as we will not reinstate your expired points.

    How do I redeem my points?​

    Simply tap on your preferred reward(s), then tap on “Redeem Now” and it will be reflected under your 'Active Rewards' tab. You can either head to a participating merchant outlet to use the reward or redeem it online instantly for rewards that allow online redemptions.

    Where can I find the list of rewards available for redemption?​

    Tap on the flashing gold coin on the top right hand corner of your homepage.

    How do I check my points balance and points earned or redeemed?​

    Your points balance is shown at the top right corner on your Dash app homepage with a flashing gold coin icon. To check your points history, tap on the flashing coin icon and tap on the 'Points History' button. You may use the 'Filter' function to check your 'Points Earned' and 'Points Redeemed'.

    I just redeemed for a reward. When will I see my reward in my account?

    You will see your redeemed reward reflected under 'Active Rewards' page in your Dash app.

    I have a problem redeeming my Dash Rewards. What should I do?​

    Please call Dash Hotline at 1800-438-3274 for assistance.

    I previously redeemed for a reward but I changed my mind. Can I request for a refund of my points?

    All redeemed rewards are not allowed for a refund. Hence, please be sure when you are redeeming for a particular reward. No refunds will be entertained after. Please check our terms and conditions for more details.

    How do I become a Dash Rewards member?

    If you are a new Dash user, you will automatically be enrolled as a Dash Rewards member once you setup your Dash account. For existing Dash users, you'll need to update your Dash app to be enrolled in the new Dash Rewards programme.​ Please accept the new Dash Rewards Terms & Conditions in order to view your member account and utilize the functions on Dash Rewards page in-app.

    The taxi number did not appear in the taxi counter code list. What should I do?

    You may have loaded the pay taxi screen before the taxi driver submits the payment request. The taxi counter code list refreshes every few seconds and your taxi number it would automatically show in the list once the driver has initiated the payment from his terminal. Alternatively, you could key the taxi counter code to proceed.

    Why did I receive a notification that "My ID is already registered" when I tried to sign up?

    This may mean that you already have a Dash/mWallet/mRemit account. Try logging in to the Singtel Dash app with your mobile number and PIN. If you are unable to log in, please contact us at 1800-GET-DASH (1800-438-3274)

    How can I top up the Dash app?

    There are several ways to top up your Dash wallet. To find out how, visit https://dash.com.sg/topup.

    Where can I find my Dash transit card?

    On the Home page of your Dash app:
    1. Tap on the 'Commute' button
    2. Select 'Bus/Train' to view your transit card details

    Who are “Dash Advertisers”?

    They are companies which engage Dash and our communications channels to offer exclusive or other exciting deals and promotions to Dash’s customers, who are not listed as Dash’s preferred partners.

    Who are “Dash Preferred Partners”?

    Dash Preferred Partners refers to service providers who offer their services on Singtel Dash app, Singtel and its affiliates, Dash’s media agencies, media owners, and research companies.

    How can I update my personal details?

    You may update your email, address and occupation directly via the Singtel Dash app. Simply select “Account” > Tap on your name > Enter 6-digit Pin > “Edit Profile”.

    For regulatory reasons, customers with remittance services may edit their details only at our Singtel Dash Mobile Remittance flagship stores. Please visit us at Lucky Plaza #01-11 or City Plaza #01-02/27 with your original NRIC/FIN/Employment Pass/S Pass/Work Permit.

    In addition, look out for Singtel Dash Mobile Remittance roadshows at various locations islandwide to update your details.

    How do I receive Dash promotions which are at nearby Dash merchants?

    Occasionally, Dash uses geolocation capabilities to alert you of promotions at nearby Dash merchants. This nonetheless requires you to enable GPS location services in your phone, as well as enabling:

    Settings->Update Preferences->Use of Personal data->For Dash and Dash’s Preferred Partners to turn on: “I consent to Dash sharing my personal information with preferred partners for better targeting and customization of Dash and Dash’s preferred partners’ promotions.”, and “In-App Notifications” to Yes

    If you have just enabled these settings, please allow up to max of 25 days for them to take effect, or you can clear Dash app cache.

    When there is a location based campaign at selected Dash merchants, you would receive a push notification if you are near these merchants, which you can open the notifications to view details of the promotion.

    Correspondingly, if you would prefer not to receive Dash promotions at nearby Dash merchants, please disable either of the above settings. You would have to wait for max of 25 days for this to take effect, or you can clear Dash app cache.

    I do not want the Singtel Dash app anymore. How do I terminate my Dash account?

    We are sorry to see you go. Please call us at 1800-GET-DASH (1800-438-3274) and speak to our customer service officer who will help to close your Dash account. Any remaining balance in your Singtel Dash app will be credited to you in the form of a cheque within 3 months.

    What is Dash PET?

    Dash PET is an insurance savings plan that offers savings at high returns, with capital guaranteed and full flexibility of funds. Grow your Dash PET while it takes care of your financial health. Dash PET life insureds are also covered for life protection and COVID-19. The policy is underwritten by Etiqa Insurance Pte. Ltd. (Company Reg. No. 201331905K).

    Why am I asked to log in again when I access some of the features on the Singtel Dash app?

    The Singtel Dash app contains confidential information on your transaction history and your profile information. Your security is important to us and we’ve set this up so that we can prevent any unauthorised access to your account.

    What are the benefits of Dash PET?

    As a Dash PET life insured, you enjoy: High returns, capital guaranteed: Earn as high as 1.7% p.a. returns on your savings Easy requirement: Start saving from just S$50 up to S$30,000 Flexible funds: Top up and withdraw funds anytime, with no lock-in period or penalty

    I have changed my mobile number/terminated my line. Will that affect my Singtel Dash app?

    Yes. You can update your mobile number from the “Settings” tab on your Singtel Dash app. Select “Edit Profile”, “Mobile Number” and enter your new mobile number. A One-Time Password (OTP) will be sent to your new mobile number. You will need to key this in to complete the update to ensure that your information is accurate. Please note that you can only update your mobile number once a calendar month.

    Who is Etiqa Insurance?

    Etiqa Insurance Pte. Ltd. is a licensed life and general insurance company registered in the Republic of Singapore and governed by the Insurance Act. To know more about Etiqa Insurance, visit www.etiqa.com.sg.

    What permissions do I need to allow for the Singtel Dash app to work on my phone?

    For the best experience, you are strongly advised to enable the following permissions for Singtel Dash:

  • Push notifications – so that we can notify you of your transactions and the latest Dash deals.
  • GPS – for your phone to detect businesses near you so that you can make payment and the latest Dash deals around you. If you are on iOS, enable “Location Services” from “Settings > Privacy”. For Android devices, enable “High Accuracy” mode under your “Location” settings.
  • Access your contacts – so that you can pay the friends in your phonebook easily. Please note that this is an additional feature for Dash Easy and remittance customers.

  • Who can sign up for Dash PET?

    Dash PET is applicable for eligible Singtel Dash users aged between 17 to 75 (at next birthday) with a valid Singapore NRIC or Singapore residency/work pass. Sign up or log in to Singtel Dash app to check your eligibility. Please note that all applications are subjected to the acceptance by Etiqa Insurance Pte. Ltd.. Only one Dash PET policy per individual is allowed at any point in time, regardless whether your policy is active or inactive. This policy is subject to Eligibility Rules. For more information on Eligibility Rules, please refer to https://www.tiq.com.sg/Eligibility-rules.pdf.

    What happens to my Singtel Dash app when I change mobile phones?

    As long as your mobile number remains the same, all you need to do is to download the Singtel Dash app on your new mobile phone. Upon entering your mobile number and 6-digit PIN, you will receive a One-Time Password (OTP) via SMS. You will need to enter this in your Singtel Dash app to complete your login.

    What are the returns for Dash PET and how are they calculated?

    Dash PET life insureds will earn returns at the following rates based on the Account Value (inclusive of earned interests): First S$10,000: 1.7% p.a. for the first year Above S$10,000: 1.2% p.a. for the first year The minimum average daily Account Value balance is S$50 to be eligible for interests and other policy benefits. The returns are calculated daily based on the crediting rate. Returns will be credited on the 1st of every calendar month.

    Can I log in to my Singtel Dash app on any mobile phone?

    Yes you can. All you will need is your Singtel Dash app login details; mobile number and 6-digit PIN. As your security is important to us, we will send a One-Time Password (OTP) via SMS to complete your login on the Singtel Dash app. If you’ve received the OTP and did not try to login to your app, we advise that you change your 6-digit PIN by calling us at 1800-GET-DASH (1800-438-3274) right away.

    What is Dash PET insurance coverage?

    In the event of death during the policy term, 105% of your Account Value will be paid as the death benefit and the policy ends. Please refer to the Product Terms and Conditions for details. All Dash PET life insureds are also entitled to the Financial Assistance Benefit for COVID-19, introduced by Etiqa Insurance. For more information on the benefits and other terms, please visit https://www.tiq.com.sg/covid19/. Users will be able to add on other insurance coverage in the near future.

    Can I access my Singtel Dash app overseas?

    Yes, you can login to the Singtel Dash app even if you’re overseas, as long as you have a stable and active internet connection. However, do check on your roaming data limit and charges.

    How is Dash PET policy protected?

    This policy is protected under the Policy Owners’ Protection Scheme which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your policy is automatic and no further action is required from you. For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please contact Etiqa Insurance or visit the Life Insurance Association (LIA) or SDIC websites (www.lia.org.sg or www.sdic.org.sg). Dash PET is categorized under “Individual life and voluntary group life policies (with the exception of annuities)” with a cap of S$500,000 for the aggregated guaranteed sum insured and S$100,000 for aggregated guaranteed surrender value per life insured per insurer.​

    How do I manage my account?

    Everything's on Singtel Dash app! Launch Dash > Home screen > 'Grow Money' tile to access and manage your account. View Dash PET policy details Top up your account Make transfers and withdrawals of funds

    Do I need an active connection to login to the Dash app?

    Yes, you will need to launch the Singtel Dash app with WIFI/3G/4G LTE services.

    How do I grow my Dash PET?

    Grow your Dash PET by increasing your account value Manage your Dash PET on Singtel Dash app! Launch Dash > Home screen > 'Grow Money' tile to access your Dash PET dashboard.

    Is the Singtel Dash app supported on all mobile phones?

    The Singtel Dash app works on iPhones running iOS 10.3 and above, and Android mobile phones with Android versions 6.0 and above.

    How do I top up my account?

    Select any of these options to top up your Dash PET account from S$1: Dash Wallet Bank Account via PayNow Bank Account via eNets (minimum S$50). Ad-hoc top-up available for up to age 75 (age next birthday) only.

    I can't seem to top up my Dash wallet using credit/debit card after I've signed up for Dash PET. Why?

    When you sign up for Dash PET, you will be prompted that credit/debit card top up feature will be disabled for your Dash wallet. As you're able to use Dash wallet to top up your Dash PET account, we need to disable the credit/debit card top up feature because Dash PET is an insurance plan of which its premium may only be added using non-credit/debit card modes.

    Will I be charged a fee for my Dash account?

    There will be no fees charged for your active Dash account.

    What are the ways to make a partial withdrawal?

    You may make partial withdrawals from as little as S$1. Transfer to Dash Wallet Bank account via PayNow (70 cents apply per transaction) Maintain an Average Daily Account Value balance of at least S$50 to continue earning interests for that month and maintain at least S$1 of Account Value to keep your policy active. If you wish to make a full withdrawal, you will need to request to surrender your policy. Please note that once your policy is surrendered, you will not be able to make another purchase of this policy within a 12 months period. Etiqa reserves the right to delay the payment of the withdrawal amount/surrender benefit for up to a period of 6 months from the date of the withdrawal/surrender request. Etiqa will exercise this right when there is a surge in withdrawals (partial/full) within the Portfolio during a very short period of time.

    What is a dormant account?

    Where there is no login or usage of your Dash account for a prolonged period, Singtel reserves the right to designate your Dash account as a dormant account, whereupon a monthly dormancy fee of $5 may be charged to and deducted from your Dash balance.

    I already have Dash EasyEarn. Can I sign up for Dash PET?

    Yes you may! Dash EasyEarn and Dash PET are different policies, so you can save with both plans and enjoy the respective high rates of return.

    What if I change my mind?

    Dash PET has a 14-day free look period within which you may request to cancel the policy when you access your Dash PET dashboard within Dash app. While your policy is active and in force, you may withdraw your funds partially anytime. There are no surrender charges if you wish to surrender the policy. Do note that a policy surrender will terminate your account.

    What happens if I want to surrender my policy or file a death claim?

    You can make a request via Dash app to surrender policy. It will be processed instantly and the funds will be transferred into their Dash wallet (up to individual wallet limit) or Bank account (70cents fee will apply). To file a claim, please WhatsApp Etiqa Insurance’s customer care consultants at +65 6887 8777 from Mondays to Fridays, 8.45am to 5.30pm (closed on Saturdays, Sundays and Public Holidays) within 3 months of the occurrence of the claim event.

    Can I re-activate my policy if I free-look or surrender the policy?

    Once you request for a freelook or surrender on your policy, you will not be able to sign up for Dash PET within a 12 months’ period.

    Dash PET is a yearly renewable policy. What does this mean?

    Dash PET is a yearly renewable plan and the policy term is 1 year. At the end of 1 year policy term, your Dash PET policy will be renewed automatically for another 1 year at the same conditions on the expiry date before renewal, so long as the following conditions are met: your Dash PET policy is in force on the expiry date before the renewal; and you (life insured) have not reached age 100 at the renewal date. Etiqa Insurance reserves the right to terminate this policy by giving 90 days’ notice. Upon termination, Etiqa will refund the Account value.

    I have further queries on my Dash PET policy, who should I contact?

    For general enquiries on Dash PET, visit https://bit.ly/Etiqa24x7LiveChatAssistance to start a live chat with Etiqa Insurance’s agents immediately. For enquiries on your existing Dash PET policy, please WhatsApp Etiqa Insurance’s customer care consultants at +65 6887 8777 from Mondays to Fridays, 8.45am to 5.30pm (closed on Saturdays, Sundays and Public Holidays).

    What is FAST?

    FAST (Fast and Secure Transfer) is an electronic funds transfer service that lets you transfer SGD funds almost instantly from one bank to another within Singapore.

    What is PayNow?

    PayNow is an electronic fund transfer service that allows you to transfer SGD funds instantly to a payee, using the payee's designated mobile number or NRIC/FIN or UEN number or Virtual Payment Address (VPA) instead of his/her bank account number. A payee can receive funds via PayNow as long as he/she has a Singapore bank account with one of the PayNow participating banks or wallets, and has registered his mobile number, UEN, NRIC/FIN or VPA as a PayNow Proxy with the participating bank or wallets.

    How do I sign up for FAST/PayNow?​

    To send/receive money on the FAST network or to signup for PayNow, you will need to verify your identity in the Dash app. After that, you will see a registration screen in the Dash app requesting your acceptance. If you have already verified your identity prior, then you will need not repeat the identity verification process again.

    What is a VPA?

    Virtual Payment Address (VPA) is a new proxy used by e-wallets to receive money on the PayNow scheme. Upon your enrolment to the FAST/PayNow scheme, you will be assigned with your own VPA number (i.e. +65XXXXXXXX#DASH) which you can provide to your friends to transfer money to you. Existing proxies under the PayNow scheme include mobile number, NRIC/FIN and UEN.

    How do I transfer money to someone on PayNow?

    To transfer money to a person’s bank account via PayNow, go to Send Money on the Dash app homepage and select PayNow. Select either Mobile Number or NRIC/FIN and input the correct details. Verify that the person you are sending money to is correct. Alternatively you can scan the person’s PayNow QR code if the person has provided you with it. To transfer money to a person’s GrabPay or LiquidPay wallet account, go to Send Money on the Dash app homepage and select PayNow VPA and input the correct details. Verify that the person you are sending money to is correct. Alternatively you can scan the person’s PayNow QR code if the person has provided you with it. To transfer money to a merchant’s bank account, go to Send Money on the Dash app homepage and hit PayNow. Select UEN and input the correct details. Verify that the merchant you are sending money to is correct. Alternatively you can scan the merchant’s PayNow QR code if the merchant has provided you with it or has displayed in at their shop.

    How do I receive money from someone on PayNow?

    Provide the sender with your VPA (i.e. +65XXXXXXXX#DASH) and the sender will use his/her bank/wallet app to send you money.

    How do I transfer money to a bank/wallet account via FAST?

    To transfer money to a bank account via FAST, go to Send Money on the Dash app homepage and select Bank/Wallet Accounts. Input the recipient’s name, select the recipient’s bank/wallet name and input the account number.

    Why does my transaction reflect "pending"? Does it mean my transaction did not go through?

    This is a normal payment process. When your transaction is performed and approved, your Dash balance will be deducted with the transaction amount and your transaction will show "pending" until the merchant processes and completes the transaction backend. This will usually take 3 to 4 days (maximum 14 days) after your purchase, until it has been processed.

    How can someone transfer money to me via FAST?

    Provide the sender with your Dash account number (i.e. 65XXXXXXXX) and the sender will use his/her bank/wallet app to send you money.

    I didn't make any transaction today but my Transaction History shows a new transaction on my Dash account.

    In some cases, when the merchant confirms the payment a few days after your transaction, the amount of the transaction can be adjusted to reflect the actual amount. This happens when some items of your total order are not available, and the final amount will be lesser than your amount paid. Your transaction history will show the previous transaction as "Cancelled" and a new transaction will be shown with the final amount. The difference will be debited or credited automatically to your Dash balance.

    Can I pay a merchant by scanning a PayNow QR code?

    Yes you will be able to pay a merchant by scanning the merchant’s PayNow Corporate QR code.

    Why is the transaction amount deducted in SGD from my balance different from the SGD amount displayed on merchant website?

    Visa applies a processing fee for foreign or overseas transactions. Hence, an additional processing fee will be included and deducted in SGD from your Dash balance.

    I am unable to perform a P2P to a Dash PayNow user, what do I do?

    To do a Dash-to-Dash transfer to a PayNow registered user, verify your identity in the Dash app and enrol into PayNow.

    Why does the transaction amount change a few days after my transaction is made?

    In some cases, when the merchant confirms the payment a few days after your transaction, the amount of the transaction can be adjusted to reflect the actual amount. This happens when some items of your total order are not available, and the final amount will be lesser than your amount paid. Your transaction history will show the previous transaction as "Cancelled" and a new transaction will be shown with the final amount. The difference will be debited or credited automatically to your Dash balance. For overseas payments, the foreign exchange rate provided by Visa may change between the day you made the transaction and the day the merchant completed it. Thus, transactions with foreign currency might be more subject to amount changes.

    I am unable to top-up my Dash wallet with credit card, why?

    Users who have enrolled to FAST/PayNow cannot cash out funds in their e-wallet accounts sourced from credit card facilities. Not to worry though, you can still top up your Dash app through FAST/PayNow with your VPA.

    Do I need to activate my Dash Visa Virtual Account for overseas transactions?

    No, you do not need to activate your Dash Visa Virtual Account for overseas transactions. You can use it instantly!

    Does my VPA change when I change my mobile phone number?​

    Yes. You can update your mobile phone number in the Dash app by going to Account >> Your Name >> Edit. Once the update is successful, your VPA will be your new mobile number #DASH.

    What are the fees involved for overseas transactions?

    For overseas transactions, processing fees of 1.5% of the transaction value is applied.

    Who will be able to receive money from me through FAST/PayNow?

    Users of banks and e-wallet who are participating in the FAST/PayNow network will be able to receive money from a Dash user.

    Can I de-enrol from FAST/PayNow?

    No, FAST/PayNow enrolment is irreversible.

    Can I earn Dash reward points for FAST/PayNow transactions?

    No reward points will be awarded for all FAST/PayNow transactions.

    I am unable to transfer money to a PayNow user of another bank or wallet, why?​

    If the recipient is already registered to PayNow but unable to receive money from you, then chances are that the recipient's account may be full or the recipients account has a minimum amount that they are able to receive. For example, a PayNow registered user with a Grab account will only be able to receive a PayNow transfer if the amount is minimum $10.

    Why can't I perform top up for others using my credit card?

    The top up for others feature has been disabled for all users. You can still top up another person's Dash wallet using FAST/PayNow.

    When I tap my phone on the Visa payWave terminal, nothing happens or Dash App shows a red cross even after trying several times.

    Ensure that your NFC setting is turned ON. Check that your Visa payWave service is ACTIVE by going to Settings / Update Preferences/Dash Visa Account/Status. Launch your Singtel Dash App and ensure your screen is ON when you tap on the payWave terminal. If the previous steps didn’t work, uninstall then reinstall your Singtel Dash App.

    I am unable to use my Dash Visa Virtual Card at selected merchants. Why is that so?

    You may have insufficient wallet balance or the merchant may not be supported on the Visa network.

    Will I be billed for the purchases made via Visa?

    Your Dash Visa Virtual Account is a virtual prepaid account. All payments will be deducted from your Dash balance immediately. You will be required to have sufficient balance before making payments.

    What will happen if my Dash Visa transaction cannot be processed?

    If the transaction cannot be processed, no money will be deducted from your Dash wallet.

    Can I make payments for overseas merchants?

    Yes, Dash now supports overseas transactions. With your Dash Visa Virtual Account, you can make Visa payWave transactions overseas or online purchases from overseas websites. The amount in foreign currency will be automatically converted to SGD and deducted from your balance. Please note that additional processing fees apply for transactions made at overseas merchants and will be included in the final amount deducted from Dash balance.

    How much can I send using PT POS Indonesia?

    As of 1st March 2021, the maximum transfer amount with PT POS Indonesia is IDR10,000,000 per transaction.

    How do I top up my Dash wallet using PayNow QR?

    On the Dash homepage, go to 'Top Up' and select 'Scan & Pay'. You will see a PayNow QR generated. You now can either scan this QR from your preferred mobile banking app or simply save the QR and upload it into your preferred mobile banking app.

    How do I know that I am topping up my Dash wallet and not someone else’s Dash wallet?

    When you either scan from or upload your PayNow QR into your preferred mobile bank app, the 'Bill Reference' or 'Description' field would state DASH65. If this is not the mobile phone number registered to your Dash account, contains any other information or empty, please do not proceed to top up. Please also do not edit this field as it may result in your Dash wallet not being topped up.

    Is there any other added security when I make payments?

    To prevent unauthorised transactions when making payments online, a one-time-password (OTP) may be sent to your registered Dash mobile number during an e-commerce transaction. The OTP has to be entered for verification within 3 minutes of its receipt, significantly reducing the risk of fraudulent use of your Dash Visa Virtual Account. Each OTP will expire after 3 minutes and is limited to one time use. After each payment you will receive a notification including your merchant name and the amount of the transaction to confirm your successful transaction. Please ensure that notifications are allowed for Singtel Dash in your Android OS settings. For more security, customer can disable payWave PINless mode in Dash Visa account settings. When PINless mode is disabled, you need to click on your Visa card to enter your PIN before payment on the payWave terminal.

    Can I top up somebody else’s Dash wallet using their PayNow QR?

    Yes you can. However please ensure that you see the other person's mobile phone number being reflected in the 'Bill Reference' or 'Description' field in the following format DASH65.

    There is an error for my payments by the merchant, what should I do?

    Open your Singtel Dash app > History > Select the transaction with error > Need Help? Fill in the necessary details and we will be in touch with you to assist you on this.

    I have performed the top up by scanning my PayNow QR using my bank app but I did not receive money into my Dash wallet, why?

    It is very likely that the information in the 'Bill Reference' or 'Description' field was incorrect. If this is the case, you will be refunded the amount within 60 days from the day of the original top up being performed.

    I am unable to top up my Dash account by scanning my PayNow QR or by entering my PayNow VPA using my bank app. How can I ask for help?

    If you’re facing issues with PayNow on your bank app, please contact your bank directly. If the issue is related to the Dash app, please contact us.

    I haven’t made any purchase but my Dash Account has been debited.

    Some merchants, especially e-commerce merchants such as Paypal, Fave.com, perform a card verification transaction the first time you add your Dash Visa card. In most of the cases, this transaction ($1 or $2 amount) is cancelled few minutes later and the amount is credited back to your account. If not, it will appear as a Visa Card Credit Adjustment in the next 10 working days.

    What is a Visa Card Debit Adjustment?

    In some cases, after your payment is completed, the merchant may adjust the amount to a higher value, i.e if you added a tip to your receipt or if the shipment fees are higher than expected. The difference between the purchase amount and the adjusted amount will be debited from your Dash balance and will be visible in your Dash Transaction History under Visa Card Debit Adjustment.

    What is a Visa Card Credit Adjustment?

    When you cancel your transaction or ask for refund, after the merchant process your request, your refund will be visible in your Dash Transaction History under Visa Card Credit Adjustment. In some cases, after your payment is completed, the merchant may adjust the amount to a lower value, i.e if one of the items you ordered is not available. The difference between the purchase amount and the adjusted amount will be refunded to your Dash balance and will be visible in your Dash Transaction History under Visa Card Credit Adjustment.

    Will customer get notification for declined transactions?

    Yes, on both Dash App and Apple Wallet.

    How do I update my Dash Visa Virtual Card with my new card details on my Apple device for contactless payments?

    After downloading the latest app version (v5.5.9 and above),

      1. On your iOS device, go to Settings > Wallet & Apple Pay > delete the previously saved Dash Visa Virtual Card
      2. Launch the Dash app, tap on Visa on the home page > select 'Add to Apple Wallet'

    I have made a transaction in a shop and on terminal it says 'Decline' but I have seen a tick mark with 'Done' message on my phone.

    The tick mark with "Done" means the Tap was successful, but the Dash system can decline the transaction based on other reasons: i.e unsufficient balance.

    How do I update my Dash Visa Virtual Card with my new card details on my Android device for contactless payments?

    After updating the Dash app to version 5.6.0 and above,

      1. Launch your Dash app and enable the tap to pay function when prompted
      2. Check that your contactless payment is provisioned for by selecting 'Account' > 'Tap to Pay' > the last 4 digits of the contactless card number should display
      3. If if shows '****', please reintall the Dash app

    Will I see transactions on my phone?

    Yes: 1- Through Dash App Transaction History 2- Through Apple Wallet Transactions Tab in Dash Card details

    Does unpairing an Apple Watch from iPhone remove the card on Apple Watch?

    Yes.

    Does removing a card from iPhone affect the card on Apple Watch when its paired to the same phone?

    No, cards on Apple Wallet and paired Apple Watch can be added and removed independently from each other.

    Can I resume the deleted cards if I find my lost device?

    No, deleted cards cannot be resumed. They need to be added again.

    What happens if my iPhone is lost/stolen?

    You can use iCloud settings menu to remove the Apple Pay cards on the lost/stolen iPhone, or contact Singtel Dash Customer Care who will suspend your Dash Card on the lost/stolen device.

    How many cards can I add to single device?

    Only one Dash card per Dash account for iPhone and another Dash card per Dash account for the paired Apple watch. Important Note: After adding your Dash Card to multiple devices, if meanwhile you log in with your Dash account on an Android device or a non-Apple Pay eligible iPhone, the previously added cards will not be usable anymore and you need to delete them and provision them again.

    On how many devices can I provision a card?

    100 devices including all iPhones and Apple Watches.

    How do I view the breakdown of my fares charges/ travel history?

    To view your transactions, please login to your SimplyGo account on the TransitLink SimplyGo Portal or download the TransitLink's SimplyGo mobile app and key in your 16-digit Transit Card Number which can be found under “Train/Bus” on your Singtel Dash app. Note: Transit Card Number is not your Dash Visa Virtual Account Number.

    Can I use my Dash Visa Account for transit if I have insufficient funds?

    You will not be able to use your Dash Visa Account for transit if you have insufficient funds or credit in your Dash account. You will encounter the following messages on the fare devices: Invalid card 20 (MRT) or Invalid Card (Bus).

    How to use Dash for Transit on iOS devices?

    You need to add your Dash Visa Account on your Apple Wallet or Apple Watch, then enable payment on your device before tapping on the transit fare reader.

    How would I be billed for transit payments using my Dash Visa Account?

    The transactions will be processed, accumulated and deducted from your Dash Visa Account. You can view the transactions in your history under “BUS/MRT”. If the final posted fare amount is different from the deducted fare, the previous deduction will be cancelled and the final deduction will be posted. To view the breakdown of the aggregated fares, please login to your SimplyGo account on the TransitLink SimplyGo Portal or TransitLink's SimplyGo mobile app.

    What should I do if there are any discrepancies in my transactions/billings for my SimplyGo account?

    If there are any discrepancies in your travel transactions or billings, you may submit claims for the travel transactions of the cards that are linked to your SimplyGo account via the “My Claims” page on the TransitLink SimplyGo Portal or TL SimplyGo mobile app. Under the Distance Fares system, trips made within the same journey are consolidated before the fare is finalised. Hence, your fare will be indicated as ‘Estimated Fare’ (denoted by ) in your travel transaction history before it is finalised. Please file your claim only after the fare has been finalised (denoted by ). Do also note that claims can only be filed for transactions that are up to 60 days after the date of incident. For commuters who have not signed up for a SimplyGo account or linked their cards to their account, please do so on the TransitLink SimplyGo Portal or TL SimplyGo mobile app. Please note that you can only view up to the last 180 days of your transaction history.

    Where can i find out more about TransitLink Simply Go?

    For more information on TransitLink's Simply Go, visit here.

    I would like to send money locally as well. Can I do that?

    Yes. All Singtel Dash Mobile Remittance service customers will be able to send money locally.

    What is the remittance fee?

    Remittance fees are subjected to promo changes.

    The Philippines
    • Cash pick-up at Cebuana Lhuillier, LBC Express, M Lhuillier, and Palawan Pawnshop: S$4.30
    • Bank accounts at 19 banks: S$3.80

    Indonesia
    • Bank accounts at 15 banks: S$8.50 S$7.00
    • Cash pick-up at PT POS Indonesia: S$9.00 S$5.00
    • LinkAja wallet: S$2.50
    Myanmar
    • Bank accounts at 10 banks: S$5.00

    India
    • Bank accounts at 20 banks: S$3.50 S$2.00

    Bangladesh
    • Cash pick-up at more than 5,400 outlets of Agrani Bank, Bangladesh Krishi Bank, Islami Bank Bangladesh, Sonali Bank, Janata Bank Bangladesh, Pubali Bank, Rupani Bank: S$5.00 S$2.00
    • bKash wallet: S$3.50 S$2.00
    • Bank accounts at 15 banks: S$5.00 S$2.00

    Malaysia
    • Bank accounts at 27 banks: S$2.00

    China
    • Alipay-linked bank accounts: S$9.00
    • China Union Pay cards of 3 banks: S$9.00

    Will I be issued a receipt for the remittance?

    If you remit with your Singtel Dash app, you will receive a confirmation in your Singtel Dash app. You can save the confirmation page using the “Share” function in the app.

    Can I remit on behalf of my company?

    Thank you for your interest. We are not offering remittance for corporate customers at the moment.

    Can I remit on behalf of my friend?

    No, you can only register and remit on your own behalf. Your account may be suspended if you remit on behalf of others.

    Do I have to register for an account each time I want to send money to a recipient?

    Registration is a one-time process only. Once the registration is successful, you can proceed to send money to your recipient regularly.

    I have a Singtel Dash account. Do I still need to sign up for the remittance service?

    You will need to sign up for the remittance service which you can sign up for at the flagship stores below:
    • Singtel Dash App: Original NRIC / Work Permit / S Pass / Employment Pass is needed together with front selfie and proof of billing/address (for EP/SP/WP except FDW) for registration process.
    • Lucky Plaza, #01-11, Daily, 9am – 8pm
    • City Plaza, #01-02/17, Monday – Saturday, 10am – 8pm, Sunday, 9am – 8pm
    In addition, look out for Singtel Dash Mobile Remittance roadshows at various locations islandwide to sign up.

    Where are the Singtel Dash Mobile Remittance flagship stores located, and what are the operating hours?

    You can find the Singtel Dash Mobile Remittance flagship stores at: • Lucky Plaza, #01-11 Daily 9am – 8pm • City Plaza, #01-02/17, Monday – Saturday 10am- 8pm, Sunday 9am – 8pm In addition, you can also look out for Singtel Dash Mobile Remittance roadshows at various locations island wide to sign up and get started.

    Who can remit with Singtel Dash Mobile Remittance?

    Any prepaid or postpaid mobile subscriber with any telco in Singapore can remit with Singtel Dash Mobile Remittance. You will simply need to sign up once from the Dash app directly, or at the following locations: • Lucky Plaza, #01-11, Daily, 9am – 8pm • City Plaza, #01-02/17, Monday – Saturday, 10am – 8pm, Sunday, 9am – 8pm

    What are the benefits of remitting with Singtel Dash Mobile Remittance?

    With Singtel Dash Mobile Remittance, you can:
    • Remit anytime from anywhere, 24/7 through your mobile phone
    • Enjoy instant remittance
    • Lower fees and better exchange rates

    What remittance service does Singtel Dash Mobile Remittance offer?

    Singtel Dash Mobile Remittance is Singapore's first self-serve overseas remittance service available through your mobile phone. You can now remit to 7 countries, to major banks, cash pick-up points and Dash wallet while enjoying lower fees and better exchange rates.

    Can I pay people who are not in my phone’s contact list with the Dash app?

    In Dash app, simply select ‘Send Money’> “Transfer Locally” > “Search” and select your friend from phone contacts. Enter contact number manually if your friend is not in phone’s contact list. They do not have to be a Dash customer to receive the money. An SMS notification will be sent to them, informing them that they have received money from you via Dash. If they do not sign up within 7 days, the money will be returned to your Dash account.

    How do I send money to a friend on the Dash app?

    In Dash app, simply select ‘Send Money’> “Transfer Locally” > “Search” and select your friend from phone contacts. Enter contact number manually if your friend is not in phone’s contact list. They do not have to be a Dash customer to receive the money. An SMS notification will be sent to them, informing them that they have received money from you via Dash. If they do not sign up within 7 days, the money will be returned to your Dash account.

    I have reached the limit of adding/editing my beneficiary details for this month / year. What do I do?

    Your monthly limit to add/edit your beneficiary details will reset in the following calendar month, and your yearly limit of the same will reset in the next calendar year. You can then add/edit your beneficiary details again. For any assistance, please go to our Singtel Dash Mobile Remittance flagship store at #01-11 Lucky Plaza or #01-02/17 City Plaza.

    My parents both share the same mobile number. Can I add them as 2 separate recipients?

    Unfortunately, each recipient must have a unique mobile number. The same mobile number cannot be used by two different recipients.

    How can I add recipient to my Singtel Dash Mobile Remittance account?

    To add a recipient to send money to, go to “Send Money” > “Add a recipient”, then choose from your existing contact or manually enter a phone number and fill in the details.

    Can I change my recipient details in Singtel Dash app?

    Yes, you can change your recipient details in the Singtel Dash app. Simply go to “Send Money” > “Remit Overseas”, then select the recipient and tap on “Edit”.

    My recipient is no longer valid, can I delete it?

    Yes, you can delete your recipient at any point in time. To delete recipient in Singtel Dash app, simply go to “Send Money” > “Remit Overseas”, then select the recipient and tap on “Edit”, then tap on “Delete”.

    How many recipients can my Singtel Dash Mobile Remittance account hold at one time?

    Your Singtel Dash Mobile Remittance account can hold a maximum of 5 recipients at any point in time.

    I have not signed up for Singtel Dash Mobile Remittance account. Can I add a recipient?

    No, you will need to do a one-time registration through Singtel Dash app. Go to “Send Money” > “Remit Overseas” > “Register for Remittance” to get started. Fill in the details, upload the documents and take a selfie when prompted. You will be contacted within 3 working days via SMS on the result of your registration. Alternatively, you may also perform a one-time registration at Singtel Dash Mobile Remittance flagship stores located at Lucky Plaza #01-11, Daily, 9am – 8pm and City Plaza #01-02/17, Monday – Saturday, 10am – 8pm, Sunday, 9am – 8pm, or look for us at our roadshows at various locations from time to time.

    I am a Singtel Dash Mobile Remittance customer. How do I get the Free 30-Day Dash Protect?

    You can get the Free 30-Day Dash Protect when you send $100 or more overseas in one transaction with Singtel Dash. Simply opt in when prompted during the transaction to receive coverage.

    What is the validity of the coverage?

    The coverage is for valid 30 days, starting from the day of that you initiate remittance transaction and subject to the successful completion of the qualifying remittance transaction. You will receive a confirmation SMS from us upon the successful activation of the coverage.

    How many Free 30-Day Dash Protect coverage can I get?

    You are eligible to receive one Free 30-Day Dash Protect coverage any at one point in time.

    Is the Free 30-Day Dash Protect coverage stackable on top of the current insurance policy which my employer bought for me?

    Yes, the free insurance is stackable on top of other insurance policies.

    Why is Singtel Dash selling insurance?

    Singtel Dash is arranging for free insurance coverage to customers when they send $100 or more overseas with Singtel Dash. The insurance provider is NTUC Income.

    How do I nominate the insured person of the Free Insurance?

    There is no nomination allowed. The Insured person will be the official account holder that is registered with the Singtel Dash account.

    Is the insurance coverage transferable?

    There is no transfer allowed. The Insured person will be the official account holder that is registered with the Singtel Dash account.

    How do I receive my policy document?

    You will receive your policy document via an SMS from us upon the successful confirmation of your qualifying remittance transaction.

    How do I submit my claim?

    You can call NTUC Income at 6788 6616 from Monday to Friday 8.30am – 6.30pm or go to income.com.sg/st_claim.

    If I have more questions about the insurance coverage, who can I ask?

    You can call NTUC Income at 6788 6616 from Monday to Friday 8.30am – 6.30pm.

    How can I check my Free 30-Day Dash Protect validity and expiry date?

    You can check your Free 30-Day Dash Protect validity and expiry date via the Singtel Dash app.

    Is the Singtel Dash app secure?

    The Singtel Dash app is more secure than carrying cash in your wallet. The app is protected with a 6-digit PIN and a One-Time Password (OTP). Confidential information such as Top-Up, Transaction History and Personal Information are further protected with a re-verification of your 6-digit PIN. Your Dash wallet can also be instantaneously blocked to prevent further use. This can be done simply by calling us at 1800-GET-DASH (1800-438-3274) and select Option 3.

    How else can I protect myself from mobile phone threats online?

    As part of mobile security, check out the following tips for protecting yourself against threats on your mobile phone. Use a strong password on your device to prevent unauthorised use. An example of a strong password is a 6-digit pin without consecutive or sequential numbers of 3 characters or more. Ensure that your PIN and user ID are kept confidential at all times. If you suspect any malicious or suspicious activity, please notify us immediately at 1800-GET-DASH (1800-438-3274) and select Option 3. Your Dash account can be instantaneously blocked to prevent further use. Never leave your Singtel Dash session unattended. Log off after use each time to prevent any unauthorised use. Only download and install apps from official app stores, like Apple App Store or Google Play Store, to avoid malicious content in your mobile phone. Install the latest software updates on your mobile device to ensure bugs are fixed or addressed. Be cautious of suspicious links. Malware is usually spread through emails, website or text messages designed to lure victims into clicking on suspicious links. Do not disclose personal, financial or credit card information to little-known or suspicious websites. Avoid “jailbreaking” or “rotting” your device, as this will make your device more disposed to to security vulnerabilities like viruses and malicious software. Jailbroken or rooted devices will also prevent you from using Singtel Dash app. Singtel also offers ZoneAlarm, a mobile security app that protects your personal information and data in your mobile phone against viruses in apps and unsecured WiFi hotspots. Subscribe at a low rate of $2.90 per month here.

    I do not wish to receive marketing updates from Dash. What should I do?

    To unsubscribe from our marketing updates: Select ‘Settings’ Select ‘Update preferences’ Select ‘Use of personal data’ and chose what type of marketing updates you would like to unsubscribe for. We hope you change your mind so that you can continue enjoying the most Dashing deals.

    Is Payment Authorisation secure?

    An email notification will be sent for pinless purchases. Pinless payments can only be enabled by you and only after you have authenticated yourself with your pin/fingerprint.

    Will my Singtel Dash app be locked after multiple unsuccessful attempts to login? How do I unlock it?

    For your security, access to your account will be locked after consecutive unsuccessful attempts. To unlock it, please call us at 1800-GET-DASH (1800-438-3274) for verification of your identity so that we can rest your PIN.

    I lost my mobile phone and blocked my Dash account so that no one can login to the app; how do I unblock it again?

    You can call us at 1800-GET-DASH (1800-438-3274) and select ‘4’ to unlock your Singtel Dash app.

    What do I do if I lose my mobile phone?

    We are sorry to hear that you’ve lost your phone. For safety reasons, please call us at 1800-GET-DASH (1800-438-3274) and select ‘3’ to block your Singtel Dash wallet. This will prevent any form of financial transactions from been conducted on your Dash wallet. Once you’ve got your replacement phone and SIM card sorted out, you can call us at 1800-GET-DASH (1800-438-3274) and select ‘4’ to unblock your Singtel Dash wallet. You may now log in again to your Dash app and continue to use as per norm.

    What do I do if I have forgotten my PIN?

    You can click on the “Forgot PIN” links in the Dash app. You would need to provide your mobile number and ID number Go through OTP validation to ensure you're the rightful owner of the phone. The OTP will be sent via SMS. In this case, you will be prompted to validate OTP. Most Android devices can perform automated OTP validation. But for the rest of Android devices and on iPhones, you will need to key in OTP value. Once passed the OTP, if you have provided an email address during signup, you will be requested to enter this email address. If you do not have an email address, app will prompt you to enter your security question answer. If the answer is correct, a temporary PIN shall be sent to you via SMS. If the entered email address is correct, you will receive a validation code via this email. The screen will now prompt you to enter the validation code. Please key in the exact validation code found in the email. If the validation code is entered correctly, a temporary PIN shall be sent to you via SMS. Please login to Dash app with this temporary PIN within the same day. An OTP may be sent via SMS. In this case, you will be prompted to validate OTP. Most Android devices can perform automated OTP validation. But on the rest of Android devices and on iPhones, you will need to key in OTP value. You will be asked to change PIN. Please enter the Temporary PIN found in the earlier SMS (and NOT the OTP) as the Current Dash PIN. Then proceed to set the new 6-digit PIN and confirm the 6-digit PIN. Thereafter, you can proceed to use Dash app as per norm. In event you were not able to reset the pin via the app, please call us at 1800-GET-DASH (1800-438-3274) and select ‘7’ to speak to a customer service officer for verification of your identity so that we can reset your PIN. Please note that when custcare resets your PIN, you will receive a temporary PIN in the form of SMS. Please go through steps as described above from point of logging in to Dash app with temporary PIN.

    How can I top up another Singtel Dash account?

    Go to More Services > Top Up Others > Top-up Dash for others.
    Choose the top-up method and select/enter the mobile number of the recipient Dash account.

    Why is the top-up amount to my recipient not reflected in my transaction history?

    As the monies are not debited from your Dash balance the amount will not be reflected in your transaction history. Please check the statement of your Singtel postpaid mobile bill, banking account or credit/debit card depending on your top-up method. However, the recipient (or the person you have topped up for) will be able to view the transaction in their history as the monies are credited into their Dash account.

    What is the maximum amount I can top up for a third party or another Dash account?

    The maximum top-up amount from a single Singtel postpaid mobile bill is $200 per month, whereas the maximum top-up for Credit/ Debit top-up options is $500 per Dash account per month. There is no limit to top-up from bank accounts (via eNets). The maximum wallet limit for Dash at any point in time is up to $3,000. The daily top-up limit is $2,000 and monthly top-up limit is $10,000.

    How can I top up my Dash account using a Credit/Debit card?

    From Pay tab, simply click on View More > Top Up > Credit/Debit card > Select the top-up amount. You will be directed to an external website, where you will need to enter the required Credit/Debit card details like 16-digit card number and security code. You may be prompted to enter a one-time password (OTP). The Credit/Debit card has to be issued locally.

    Is there a convenience or other admin fee when I make a Credit/Debit card top-up to my Dash account?

    The convenience fee is currently waived. There are no charges for Credit/Debit card top-ups to Dash accounts.

    I tried to top up using my Credit/Debit card but was unable to. Why?

    Credit/Debit card top-ups to Singtel Dash is applicable for Singapore-issued cards only. An error message will appear in the payment portal if you are trying to top up with a foreign-issued card. Dash does not accept top-ups via stored-value facilities (SVF), such as a Dash Visa Virtual Card to another third party account as well. If this is not the case, and if you are still experiencing top-up issues, please call us at 1800-GET-DASH (1800-438-3274) and speak to our customer service officer.

    I’ve received a timeout message on the bank page after completing my payment

    Some of the banks have implemented different checks after payment completion and the redirection from bank page back to Singtel Dash app might differ from bank to bank. Please click on the top left close button after you have completed your payment and the successful top-up receipt will be displayed accordingly. Your top-up transaction can also be found at the transaction history tab.

    I am unable to use Citibank Debit to top up my Dash balance.

    Citibank acknowledges that their Internet Banking Page is currently not supported for eNETS mobile browser. Singtel have raised this issue to Citibank and are working with the Bank to enable the page to be displayed promptly within our app. For any enquiries pertaining to Citibank banking issue, please approach the Bank directly at (65)6225 5225.

    Can I do a top-up between the entry and exit of a train/bus trip?

    No, it is not advisable to do a top-up between the entry and exit of a train/bus trip. Please top-up before or after the trip.

    What is the maximum amount of money that my Dash app can contain?

    The maximum amount of money that the Dash app can contain at any point of time is $3,000 when your account has been successfully verified.

    How do I top up an International Prepaid Airtime account?

    To top up, select “Other Options” from the “Pay” screen then select “Top Up” and select “Prepaid Airtime”. Enter the mobile number you wish to top up and select country code. You can currently top up numbers from Bangladesh, China, India, Malaysia, Philippines, or Thailand.

    How do I top up a Singtel Mobile Prepaid account?

    To top up, select “Other Options” from the “Pay” screen then select “Top Up” and select “Prepaid Airtime”. Enter the mobile number you wish to top up.

    How do I pay to charity?

    Singtel Dash app makes it easy for you to contribute to charity. To pay to charity, select the + symbol and Charity button on your Singtel Dash app. Select one of the charities displayed to pay to. Enter the amount and tap on ‘Confirm’.

    How do I submit a Payment Guarantee request?

    To file a Payment Guarantee Request: Select ‘History’ Select relevant transaction Select ‘Need help’ and ‘Request Money Back’ Proceed to file your Payment Guarantee request

    What is Payment Guarantee?

    We have a 100% Payment Guarantee policy where you can receive up to $20 on your first transaction error made, no questions asked, provided the receipt is submitted. We are also committed to making it right for you when there has been a payment error. You can file your Payment Guarantee request from the Singtel Dash app.

    Is Payment Authorisation secure?

    An email notification will be sent for pinless purchases. Pinless payments can only be enabled by you and only after you have authenticated yourself with your pin/fingerprint.

    If I am not able to see Payment Authorisation in my app settings, what should I do?

    The Payment Authorization settings has been available in the Dash app since v3.2 (under Settings) as well as the latest version 4 of Singtel Dash app. If you couldn’t find this function, please contact us at 1800-GET-DASH (1800-438-3274).

    How do I enable Payment Authorisation?

    To authorise Payment without PIN for amounts below $100 Select ‘Settings’ Select ‘Update preferences’ Select ‘Payment authorisation’ to enable Payment without PIN Set chosen payment amount If you have chosen to receive e-mail receipts, an e-mail confirmation of payment will be sent to your e-mail of choice.

    What is Payment Authorisation?

    Payment without PIN allows you to make payments quickly from your Dash app for amounts below $100 without having to enter your PIN. Payment without PIN is available for both Android and iPhones.

    I was a little too excited about making a Dash payment; I paid accidentally before it reaches my turn. What should I do?

    Please confirm with the cashier that the amount paid was for a different transaction. The cashier will be able to void the transaction immediately or provide a refund for the amount paid depending on each business’ policy.

    I do not have sufficient balance in my Dash account to complete my payment to the business. What should I do?

    To top up immediately, you can do so via any bank account or via your Singtel postpaid mobile bill. If you would like to perform top-up only after your payment, simply pay with the remaining balance in your Singtel Dash app and request for the cashier to perform a bill split via other payment methods. To Top up via your Bank Account: Select Top Up Select Bank Account as the top up method Select Top Up amount Tap on Top Up DASH and be redirect to eNETS screen Select your Bank. You are advised to key in your email address in order to receive an electronic receipt for your transaction Click on Submit in the eNets screen to be redirect to your Internet Banking login screen Login to the internet banking site Upon completion of your eNets transaction, depending on the respective bank’s internet banking site, you might not be redirected back to Dash app. Neverthess, you can close the in-app browser on the top left corner of the app and be displayed with the successful top up receipt upon completion.

    Can I request for a partial refund from the business?

    A partial refund of the transaction amount via Dash is not possible. However each business may have its own policy on how to handle partial refunds and it would be advisable to ask the cashier.

    How do I know if my void transaction is successful?

    For any refund made directly to your Singtel Dash app, you will be notified if the transaction was completed or failed via your Singtel Dash app or an SMS notification. Upon refreshing your transactions history, you will also notice a “Void” label on the transaction.

    The business tried to void the Dash payment that I’ve made but I did not get any void transaction confirmation. What should I do?

    For any refund made directly to your Singtel Dash app, you will be notified if the transaction was completed or failed via your Singtel Dash app or an SMS notification. You may also refresh your transaction history to check for any amounts refunded. If the refund was unsuccessful, it may have been because your Dash account has exceeded the limit of $999. Do note that refunds can only be made directly to your Singtel Dash app on the same business day of your Dash payment.

    I’ve made payment but the cashier did not receive my payment. What should I do?

    Please check your transactions history on your Dash app as successful transactions will be listed. You can tap on your transaction to view your Transaction ID and inform the cashier. This Transaction ID can be used as a confirmation that the payment has been made. In the occasion that the cashier has requested for you to pay twice, you can also file for a Payment Guarantee request from your Dash app. To file a Payment Guarantee Request: Select ‘History’ Select relevant transaction Select ‘Need help’ and proceed to file your Payment Guarantee request.

    I changed my mind on my purchase but I’ve already made payment. How can I get a refund?

    You may request a refund from the business. However, whether a refund is possible is dependent on the merchant’s policy and refunds can only take place on the same business day of your Dash payment.

    I paid the wrong amount. What should I do?

    The business can void your transaction and provide a refund. Depending on their policy, your payment can be refunded via the Singtel Dash app or cash. Do note that refunds can only take place on the same business day of your Dash payment.

    I tried to make payment from the Singtel Dash app, but no nearby businesses were displayed. What should I do?

    To view the nearby businesses to make a payment, ensure that ‘Location services’ on your phone (GPS) is turned on. For Android devices, please ensure that your ‘Location’ settings are set to “High accuracy” mode. Alternatively, you can also enter the Dash counter code manually to make a payment or Tap and Pay.

    Is Dash Tap and Pay available for all mobile phones?

    No. Dash Tap and Pay is only available for NFC-enabled phones. For iOS and non NFC-enabled phones, please enter counter code to pay.

    What is Tap and Pay?

    You can breeze through payments with Dash Tap and Pay for NFC-enabled phones. With Dash Tap and Pay, you can simply tap your phone against the Dash reader to pay. To pay with Tap and Pay: Turn on NFC from your phone settings Launch the Singtel DASH app Inform cashier of Dash Payment Tap and you are all sorted! Tap and Pay is better complemented with Payment Authorisation to enable payment without PIN for amounts below $100. To authorise Payment without PIN: Select ‘Settings’ Select ‘Update preferences’ Select ‘Payment authorisation’ to enable Payment without PIN Set chosen payment amount If you have chosen to receive e-mail receipts, an e-mail confirmation of payment will be sent to your e-mail of choice.

    How do I pay with Dash on taxis?

    Paying with Dash on taxis works on both iOS and Android devices. It is simple and fuss free. To top it all off, there are no admin fees. At the destination, inform the driver that you would like to pay with Dash Launch the Singtel Dash app Select ‘Pay Taxi’ Swipe down to refresh the list of pending payments or enter the taxi number which can be found on the meter fare screen Select taxi vehicle no. Select 'OK' to complete payment

    What if I still have Dash Balance in the existing Dash Singapore app and would like to cash out to my Dash Easy savings account after it is discontinued?

    Your Dash Balance in the Dash Singapore app will be available to you via the Singtel Dash app. The Singtel Dash app does not offer cash out of funds to your Dash Easy savings account currently. Singtel is working on enabling cash out of funds through the Singtel Dash app from September 2017. If you wish to cash out your Dash Balance to your Dash Easy savings account through the Dash Singapore app, please do so before 30 September 2017.

    Does the discontinuation of the Dash Singapore app and transfer of Dash ownership to Singtel affect my Dash banking product(s) that I have with Standard Chartered Bank (Singapore) Limited?

    Please rest assured that this will not affect any of your accounts and products that you have with Standard Chartered Bank (Singapore) Limited. However, do note that after the app is discontinued from 30 September 2017, you will not be able to cash in and cash out through your Dash Easy savings account from your Dash Singapore app. If you wish to cash out your Dash Balance to your Dash Easy savings account through the Dash Singapore app, please do so before 30 September 2017.

    How can I continue to top up my Singtel Dash mobile wallet after the Dash Singapore app is discontinued?

    You can continue to top up your Singtel Dash mobile wallet via the following ways:

    1. Singtel Bill (exclusive for Singtel postpaid mobile subscribers)
    2. Through the eNETs platform using any of your existing accounts with any bank listed under the eNETS service (including your Dash Easy savings account)
    3. From any 7-Eleven outlets, AXS machines and Singtel Shops

    Who should I contact if I have any queries?

    If you have any queries regarding your Dash banking product(s), please call Standard Chartered 24-hour Client Contact Centre at 1800 747 7000. For any queries regarding your Dash App, please contact Singtel Dash customer care officer at 1800-438-3274.

    Can I transfer my Dash balance to a local bank account?

    With many uses of Dash such as transferring of money to your friends’ Dash accounts or payment at merchants across more than 50,000 locations, the service to transfer your balance to your local bank account has been removed. View T&Cs here.

    How do I save a credit/debit card in Dash?

    You can save a credit/debit card in Dash by following these steps: Top up > Select “Credit/Debit card” > Select top-up amount > Ensure that “Save card details for future top-ups” is checked > Select “TOP UP”> Enter credit/debit card details in the secure payment gateway page > Enter 3D Secure One-Time Password (OTP) > Top up successful. Upon trying to do a subsequent top-up, you should see the saved credit/debit card upon selecting “Credit/Debit card” and the top-up amount.

    Is it compulsory to save a credit/debit card in Dash in order to do a top-up via credit/debit card?

    No, it is not compulsory to save a credit/debit card. However, this will help save time and effort to re-enter your card details when you’re making a top-up again.

    How can I top up my Dash account without saving my credit/debit card details?

    You can do a top-up via credit/debit card without saving a card by following these steps: Top up > Select “Credit/Debit card” > Select top-up amount > Uncheck “Save card details for future top-ups” > Select “TOP UP” and complete the flow. The credit/debit card which was used will not be saved.

    Can I save a different credit/debit card in Dash? What happens to my previously saved credit/debit card?

    Yes, you can save a different credit/debit card by following these steps: Top up > Select “Credit/Debit card” > Select top-up amount > Select “Save a different card” > Select “TOP UP” and complete the flow. Your previously saved credit/debit card will be replaced by your newly saved card.

    Can I remove my saved credit/debit card in Dash?

    Yes, you can remove your saved credit/debit card in Dash by following these steps: Top up > Select “Credit/Debit card” > Select top-up amount > Select “Remove” beside your saved card details.

    Can I save a credit/debit card in Dash without doing a top-up?

    Unfortunately no, this is not available at the moment. Your credit/debit card details can only be saved upon completion of a top-up to your Dash account.

    How many credit/debit cards can I save in Dash?

    You can only save 1 credit/debit card at any point in time.

    Who is eligible to save a credit/debit card in Dash?

    All customers who are able to do a Dash top-up via credit/debit card are eligible to save a credit/debit card in Dash.

    Are the details of my saved credit/debit card secure?

    Yes, for security reasons, only the last 4 digits of your credit/debit card will be stored in the Dash app.

    Why is there no One-Time Password (OTP) from my issuing bank when I do a top-up using my saved credit/debit card?

    An OTP is only required if the credit/debit card used to do a top-up is not saved.

    Will I be able to see the top-ups which I did via my saved credit/debit card in my transaction history?

    Yes, all top-ups done via a credit/debit card will be reflected in your transaction history.

    What should I do if my saved credit/debit card has expired?

    You can either choose to (a) Save a different card or (b) Remove your saved credit/debit card which has expired.

    Is there a limit to how much I can spend with Dash?

    Yes. Debit transactions (i.e. payments or remittance transactions that involve deducting funds from your Dash wallet) cannot exceed S$30,000 in a year per customer. However, debit transactions that do not involve deducting the stored value in the Dash wallet do not count towards the annual cap.

    How may I verify my Dash Account if I do not need to send money overseas (remittance)?

    If you do not require Singtel Dash Mobile Remittance service, you may still digitally verify your Dash Account straight from the Dash app by tapping on More > Edit profile and enter your PIN. From the Edit Profile options, tap on Update Details and proceed accordingly.

    What do I need to verify my Dash Account if I do not need to send money overseas (remittance)?

    If you do not require Singtel Dash Mobile Remittance service, you may still digitally verify your Dash Account straight from the Dash app by tapping on More > Edit profile and enter your PIN. From the Edit Profile options, tap on Update Details and proceed accordingly.

    How may I verify my Dash Account for sending money overseas (remittance)?

    If you wish to send money overseas with Singtel Dash Mobile Remittance service, you may digitally verify your Dash Account straight from the Dash app by tapping on Send Money > Overseas > Register For Remittance.

    Alternatively, you may register at Singtel Dash Mobile Remittance flagship stores at Lucky Plaza (#01-11; Daily 9AM-8PM) and City Plaza (#01-02/17; Mon-Sat 10AM-8PM; Sun 9AM-8PM), or at Singtel Roadshow @ Kinta Carpark (Sun 3PM-8PM).

    What do I need to verify my Dash Account for sending money overseas (remittance)?

    Please have your Singapore-issued ID card ready. Valid ID cards are NRIC, Employment Pass, S Pass, Work Permit or any other passes issued by MOM. If your ID card does not show your Residential Address, please also prepare a Proof of Address (e.g. dormitory pass, tenancy agreement, letter from any Singapore Government agency to your residence, utility bill, bank statement, etc).

    If you are verifying digitally from the Dash app, you will need to follow instructions on-screen to capture the front and back of your ID card, as well as a selfie, through the step-by-step process. Ensure that you are at a location with sufficient lighting and good network connectivity.

    How much money can I send overseas (remit) in a day and in a month with Dash?

    You must first verify your account for Singtel Dash Mobile Remittance. With app versions 5.2.6 and above, you may remit up to S$5,000 a day and S$9,000 a month if you are not a Work Permit-holder. If you are a Work Permit-holder, you may remit up to S$3,000 per day and per month. However, your total Dash wallet debit transactions, including remittance, cannot exceed S$30,000 in a year.

    Where can I find my Dash Visa Virtual Card?

    On the Home page of your Dash app, tap on the Visa card to view your card details.

    My transit transactions are not reflected on my SimplyGo account. Why is that so?

    You may not have updated your SimplyGo account with the latest Dash Visa Virtual Card number. To check and update your latest card details on your SimplyGo account:

      1. Launch you Dash App and tap on the Visa Virtual Card
      2. Select 'Tap to Copy for Online Purchase' or record the 16-digit Visa Virtual Card number
      3. Launch the SimplyGo App on your device and select the option to update your default card with your Dash Visa Virtual Card number

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