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Remittance
Why can’t I keep the Malaysia bank account information when I select the Touch ‘n Go eWallet remittance service?
Currently, the Dash app allows each recipient to use only one remittance service. We will enhance this functionality and make it available to you as soon as possible.
How do I find out my Dash remittance transaction limit?
With a verified Singtel Dash Mobile Remittance account on app versions 6.2.0 and above, you may remit up to S$5,000 a day and up to S$25,000 a month if you are not a Work Permit holder. For Work Permit holders, you may remit up to S$3,000 per day and per month. However, for both Work Permit and non-Work Permit holders, total Dash wallet debit transactions, including remittance, cannot exceed S$100,000 in a year.
Do I need to update my Dash app to use the Touch ‘n Go remittance service?
Do ensure your Dash app is updated to minimum app version 6.15.0, applicable for iOS and Android. To check your app version, launch your Dash app, go to “Account” and the app version is displayed at the bottom of the page.
If your app version is 6.15.0 and you do not see the Touch ‘n Go remittance service, please reinstall your Dash app.
What is the remittance fee?
Remittance fees are subjected to promo changes.
Australia
• Bank accounts: SGD4.00
Bangladesh
• Cash pick-up at Agrani Bank: SGD3.50
• bKash wallet: SGD2.00
• Bank accounts at 15 banks: SGD3.50
China
• Alipay-linked bank accounts: SGD10.00
• China Union Pay cards of 10 banks: SGD10.00
• WeChat (Weixin): SGD5
India
• Bank accounts at 15 banks: SGD3.50
• Cash pick-up at Muthoot Finance and Manappuram Finance: SGD4.00
Indonesia
• Bank accounts at 13 banks: SGD6.00
• LinkAja wallet: SGD0.50
Malaysia
• Bank accounts at 27 banks: SGD2.00
Thailand
• Bank accounts at 16 banks: SGD5.00
The Philippines
• Cash pick-up at Cebuana Lhuillier, LBC Express, M Lhuillier, and Palawan Pawnshop: SGD4.50
• Bank accounts at 17 banks: SGD3.80
• GCash wallet: SGD3.50
United Kingdom
• Bank accounts: SGD4.00
Will I be issued a receipt for the remittance?
If you remit with your Singtel Dash app, you will receive a confirmation in your Singtel Dash app. You can save the confirmation page using the “Share” function in the app.
How do I pay for remittance?
Top up your Dash account with our various cash-in options and the remittance amount & fee will be deducted from the balance.
I have a Singtel Dash account. Do I still need to sign up for the remittance service?
You will need to sign up for the remittance service which you can sign up for through the Dash app or at the locations below:
• Singtel Dash App: Original NRIC / Work Permit / S Pass / Employment Pass is needed together with front selfie and proof of billing/address (for EP/SP/WP except FDW) for registration process.
• At least 18 years old
• Lucky Plaza, #01-11, Daily, 9am – 8pm
• City Plaza, #01-01, Daily, 9am – 7pm
In addition, look out for Singtel Dash Mobile Remittance roadshows at various locations islandwide to sign up.
Where are the Singtel Dash Mobile Remittance flagship stores located, and what are the operating hours?
You can find the Singtel Dash Mobile Remittance flagship stores at:
• Lucky Plaza, #01-11 Daily 9am – 8pm
In addition, you can also look out for Singtel Dash Mobile Remittance roadshows at various locations island wide to sign up and get started.
Who can remit with Singtel Dash Mobile Remittance?
Any prepaid or postpaid mobile subscriber with any telco in Singapore can remit with Singtel Dash Mobile Remittance. You will simply need to sign up once from the Dash app directly, or at the following locations:
• Lucky Plaza, #01-11, Daily, 9am – 8pm
• City Plaza, #01-01, Daily, 9am – 7pm
What are the benefits of remitting with Singtel Dash Mobile Remittance?
With Singtel Dash Mobile Remittance, you can:
• Remit anytime from anywhere, 24/7 through your mobile phone
• Enjoy instant remittance
• Lower fees and better exchange rates
What remittance service does Singtel Dash Mobile Remittance offer?
Singtel Dash Mobile Remittance is Singapore's first self-serve overseas remittance service available through your mobile phone. You can now remit to 7 countries, to major banks, cash pick-up points and Dash wallet while enjoying lower fees and better exchange rates.
How can I add recipient to my Singtel Dash Mobile Remittance account?
To add a recipient to send money to, go to “Send Money” > “Add a recipient”, then choose from your existing contact or manually enter a phone number and fill in the details.
How many recipients can my Singtel Dash Mobile Remittance account hold at one time?
Your Singtel Dash Mobile Remittance account can hold a maximum of 5 recipients at any point in time.
I have not signed up for Singtel Dash Mobile Remittance account. Can I add a recipient?
No, you will need to do a one-time registration through Singtel Dash app. Go to “Send Money” > “Remit Overseas” > “Register for Remittance” to get started. Fill in the details, upload the documents and take a selfie when prompted. You will be contacted within 3 working days via SMS on the result of your registration.
Alternatively, you may also perform a one-time registration at Singtel Dash Mobile Remittance flagship store located at Lucky Plaza #01-11, Daily, 9am – 8pm, at City Plaza, #01-01, Daily, 9am – 7pm, or look for us at our roadshows at various locations from time to time.
How may I verify my Dash Account for sending money overseas (remittance)?
If you wish to send money overseas with Singtel Dash Mobile Remittance service, you may digitally verify your Dash Account straight from the Dash app by tapping on Send Money > Overseas > Register For Remittance.
Alternatively, you may register at Singtel Dash Mobile Remittance flagship store at Lucky Plaza (#01-11, Daily 9am – 8pm), at City Plaza (#01-01, Daily, 9am – 7pm), or look for us at our roadshows at various locations from time to time.
What do I need to verify my Dash Account for sending money overseas (remittance)?
Please have your Singapore-issued ID card ready. Valid ID cards are NRIC, Employment Pass, S Pass, Work Permit or any other passes issued by MOM. If your ID card does not show your Residential Address, please also prepare a Proof of Address (e.g. dormitory pass, tenancy agreement, letter from any Singapore Government agency to your residence, utility bill, bank statement, etc).
If you are verifying digitally from the Dash app, you will need to follow instructions on-screen to capture the front and back of your ID card, as well as a selfie, through the step-by-step process. Ensure that you are at a location with sufficient lighting and good network connectivity.