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Top-Up

How can I top up the Dash app?

Any bank account: Top-up is now enhanced so that you can top up from any bank account. Step 1: Select “Top-Up” Step 2: Log in with your PIN Step 3: Select amount you wish to top up Step 4: You will be redirected to the eNETS Payment Gateway to complete your top up. Manual top-up for Singtel bill (exclusive to Singtel postpaid mobile subscribers) Step 1: Select “Top-Up” Step 2: Log in with your PIN Step 3: Select amount you wish to top up. Step 4: Enter your NRIC to complete your top up. Auto top-up for Singtel bill (exclusive to Singtel postpaid mobile subscribers) Step 1: Select “Top-Up” Step 2: Login in with your PIN Step 3: Select chosen low balance alert to trigger auto top-up Step 3: Select amount you wish to enable auto top-up with Step 4: Enter your NRIC to complete your top up. You can also top up cash at the following locations: 7-Eleven AXS Stations Singtel Retail Shops Singtel Exclusive Retailers

How can I top up another Singtel Dash account?

You will be able to top up to another Singtel Dash account using your Singtel bill (if you are a Singtel postpaid mobile subscriber), bank account (eNETS) and/or Credit/Debit card. From Pay tab, simply click on View More > Top Up > Top-up Dash for others > select the top-up method, amount and contact you wish to top up for. You will be directed to an external website for eNETS and Credit/Debit card top-up options.

Why is the top-up amount to my recipient not reflected in my transaction history?

As the monies are not debited from your Dash balance the amount will not be reflected in your transaction history. Please check the statement of your Singtel postpaid mobile bill, banking account or credit/debit card depending on your top up method. However, the recipient (or the person you have topped up for) will be able to view the transaction in their history as the monies are credited into their Dash account.

What is the maximum amount I can top up for a third party or another Dash account?

The maximum top-up amount from a single Singtel postpaid mobile bill is $200 per month, whereas the maximum top-up for Credit/ Debit top-up options is $999 per Dash account per month. There is no limit to top-up from bank accounts (via eNets). The maximum wallet limit for Dash at any point in time is $999. The daily top-up limit is $2,000 and monthly top-up limit is $10,000.

How can I top up my Dash account using a Credit/Debit card?

From Pay tab, simply click on View More > Top Up > Credit/Debit card > Select the top-up amount. You will be directed to an external website, where you will need to enter the required Credit/Debit card details like 16-digit card number and security code. You may be prompted to enter a one-time password (OTP). The Credit/Debit card has to be issued locally.

Is there a convenience or other admin fee when I make a Credit/Debit card top up to my Dash account?

The convenience fee is currently waived. There is no charges for Credit/Debit card top-ups to Dash accounts.

I tried to top up using my Credit/Debit card, but was unable to. Why?

Credit/Debit card top-ups to Singtel Dash is applicable for Singapore-issued cards only. An error message will appear in the payment portal if you are trying to top up with a foreign-issued card. Dash does not accept top-ups via stored-value facilities (SVF), such as a Dash Visa Virtual Account to another third party account as well. If this is not the case, and if you are still experiencing top-up issues, please call us at 1800-GET-DASH (1800-438-3274) and speak to our customer service officer.

I’ve received a timeout message on the bank page after completing my payment

Some of the banks have implemented different checks after payment completion and the redirection from Bank page back to Singtel DASH app might differ from bank to bank. Please click on the top left close button after you have completed your payment and the successful topup receipt will be displayed accordingly. Your topup transaction can also be found at the transaction history tab.

I am unable to use Citibank Debit to topup my Dash balance.

Citibank acknowledges that currently their Internet Banking Page is currently not supported for eNETS mobile browser. Singtel have raised this issue to Citibank and are working with the Bank to enable the page to be displayed promptly within our app. For any enquiries pertaining to Citibank banking issue, please approach the Bank directly at (65)6225 5225.

Can I do a top-up between the entry and exit of a train/bus trip?

No, it is not advisable to do a top-up between the entry and exit of a train/bus trip. Please top-up before or after the trip.

Is there a limit to how much I can top up to the Singtel Transit NFC SIM?

The maximum amount that your Singtel Transit NFC SIM can contain is $500.

Can I top up Starhub and M1 NFC Transit SIMs?

Yes, you can top up your Starhub and M1 NFC Transit SIMs on-the-go with the Dash app. Step 1: Launch the Dash app Step 2: Select “Pay” Step 3: Swipe right on slider to access your ez-link purse and select “Top up” Step 4: Top up with your debit/credit cards and select from amounts of $5/$20/$50/$100 Step 5: You will be led to a Visa/MasterCard payment gateway to complete your transaction.

What is the maximum amount of money that my Dash app can contain?

The maximum amount of money that the Dash app can contain at any point of time is $999.

How do I top up an International Prepaid Airtime account?

To top up, select “Other Options” from the “Pay” screen then select “Top up” and select “Prepaid Airtime”. Enter the mobile number you wish to top up and select country code. You can currently top up numbers from Bangladesh, China, India, Malaysia, Philippines, or Thailand.

How do I top up a Singtel Mobile Prepaid account?

To top up, select “Other Options” from the “Pay” screen then select “Top up” and select “Prepaid Airtime”. Enter the mobile number you wish to top up.

I tried topping up with my Singtel bill but I was unable to. Why?

Please ensure that you are not a Singtel Corporate customer/ Singtel Prepaid customer as the Singtel bill top-up option is not available to these group of customers. You may have also exceeded your available balance on your Singtel bill and can only top up on your next billing cycle.

What is the maximum amount that I can top up monthly with my Singtel bill?

You can top up a maximum of $200 monthly as per your billing cycle. You can top up again on your next billing cycle if you have cleared your outstanding balance on your Singtel bill. This top-up service is exclusive for Singtel postpaid mobile subscribers only.

How do I enable Auto Top-Up for my Singtel bill?

Auto top-up for Singtel bill (exclusive to Singtel postpaid mobile subscribers) Step 1: Select “Top-Up” Step 2: Login in with your PIN Step 3: Select chosen low balance alert to trigger auto top-up Step 3: Select amount you wish to enable auto top-up with Step 4: Enter your NRIC to complete your top up. The monthly limit for Singtel bill top-up is $200 as per your billing cycle.

How do I top up the Singtel Transit NFC SIM from my Dash app?

Top up your Singtel Transit NFC SIM anytime, anywhere on the Dash app with a debit/credit card (Visa & Masterpass only) Step 1: Launch the Dash app Step 2: Select “Pay” Step 3: Swipe right on slider to access your ez-link purse and select “Top up” Step 4: Top up with your debit/credit cards and select from amounts of $5/$20/$50/$100 Step 5: You will be led to a Visa/MasterCard payment gateway to complete your transaction.

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