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Top-up
What is 7-Eleven cash top-up registration (KYC) and where can I register?
7-Eleven cash top-up registration (KYC) is a verification process carried out by 7-Eleven for customers who wish to top up their Dash mobile wallet at 7-Eleven. It is a requirement from Singapore's Payment Services Act, regulated by the Monetary Authority of Singapore, to help keep money transfers safe and prevent misuse. To register, visit https://www.7-eleven.com.sg/kyc to submit your details. You will also need a valid government-issued photo ID (e.g NRIC, work permit) during submission.
You'll receive an email from 7-Eleven once your registration is approved, . Please resubmit if you did not receive it after 3 working days and ensure that you have provided a valid email address.
I need help with 7-Eleven's cash top-up registration. What can I do?
Visit this link and scroll through the images for step-by-step instructions.
Alternatively, head to Lucky Plaza 7-Eleven on Sundays (9am-5pm) and our Dash promoter will assist you.
Is there a fee when I make a top-up to my Dash account?
From 1 August 2024, a fee of 2% will be charged for each credit or debit card top-up. This applies to all top-up transactions, including auto top-ups. From 11 October 2022, a S$0.50 fee applies for all top-ups made at 7-Eleven, Sheng Siong $TM and Singtel Prepaid retailers.
You can top up at the following channels without incurring any convenience fee:
1) AXS
2) OCBC PayAnyOne
3) eNETS
4) PayNow VPA and QR code
5) Dash EasyEarn
6) Dash PET
Why is there a top-up limit of S$500 per transaction at 7-Eleven?
The top-up limit is imposed by the service provider.
Can I get a refund for the top-up fee?
No, all top-up fees are non refundable.
Where can I find my transaction records for top-up fees?
If a 'convenience fee' is applicable to the selected top-up channels, it will be reflected in your transaction history.
How do I pay for the credit/debit card top-up fee?
The convenience fee of 2% will be added to the total amount that you wish to top up. For example, if you wish to top up S$100, the total payable will be S$102.
When were these credit/debit card and 7-Eleven/Sheng Siong $TM outlets top-up fee charges informed to customers?
Customers are informed of these convenience charges since 19 July 2022 via a variety of channels. They include the Dash top-up page/ inapp push/ email/ SMS.
Why is a fee charged for top-ups using credit/debit card or at 7-Eleven/ Sheng Siong $TM/ Singtel Prepaid retailers outlets?
The fee will go towards offsetting the top-up cost imposed by the providers and enhancing your Dash app experience.
How do I pay for the 7-Eleven, Sheng Siong $TM, Singtel Prepaid retailer top-up fee?
The S$0.50 fee will be deducted from top-up amount. For example, if you top up S$100, you will receive S$99.50. Your transaction history will show S$100 Dash Top-Up and a deduction of S$0.50 Convenience Fee.
Are there any fees when I make a Credit/Debit card top-up to my Dash account?
From 1 August 2024, a fee of 2% will be charged for each credit or debit card top-up. This applies to all top-up transactions, including auto top-ups.
Is it compulsory to save a credit/debit card in Dash in order to do a top-up via credit/debit card?
No, it is not compulsory to save a credit/debit card. However, this will help save time and effort to re-enter your card details when you’re making a top-up again.
Can I save a credit/debit card in Dash without doing a top-up?
Unfortunately no, this is not available at the moment. Your credit/debit card details can only be saved upon completion of a top-up to your Dash account.
Why is there no One-Time Password (OTP) from my issuing bank when I do a top-up using my saved credit/debit card?
An OTP is only required if the credit/debit card used to do a top-up is not saved.
Will I be able to see the top-ups which I did via my saved credit/debit card in my transaction history?
Yes, all top-ups done via a credit/debit card will be reflected in your transaction history.