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Transfers

What do I need to do after the Dash Singapore app is discontinued?

You may download the Singtel Dash app – this is an app from Singtel which includes similar functions to Dash Singapore app. You can make payments to Dash merchants, transfer funds to peers, top up through eNETS and enjoy other new features. However, please note that Singtel Dash app does not support cash out service to your Dash Easy savings account currently.

Is the Username and PIN used for Singtel Dash the same as the one that I have for the Dash Singapore app?

Yes, you can use the same Username and PIN to log in to the Singtel Dash app.

What if I still have Dash Balance in the existing Dash Singapore app and would like to cash out to my Dash Easy savings account after it is discontinued?

Your Dash Balance in the Dash Singapore app will be available to you via the Singtel Dash app. The Singtel Dash app does not offer cash out of funds to your Dash Easy savings account currently. Singtel is working on enabling cash out of funds through the Singtel Dash app from September 2017. If you wish to cash out your Dash Balance to your Dash Easy savings account through the Dash Singapore app, please do so before 30 September 2017.

Does the discontinuation of the Dash Singapore app and transfer of Dash ownership to Singtel affect my Dash banking product(s) that I have with Standard Chartered Bank (Singapore) Limited?

Please rest assured that this will not affect any of your accounts and products that you have with Standard Chartered Bank (Singapore) Limited. However, do note that after the app is discontinued from 30 September 2017, you will not be able to cash in and cash out through your Dash Easy savings account from your Dash Singapore app. If you wish to cash out your Dash Balance to your Dash Easy savings account through the Dash Singapore app, please do so before 30 September 2017.

How can I continue to top up my Singtel Dash mobile wallet after the Dash Singapore app is discontinued?

You can continue to top-up your Singtel Dash mobile wallet via the following ways: Singtel Bill (exclusive for Singtel postpaid mobile subscribers) Through the eNETs platform using any of your existing accounts with any bank listed under the eNETS service (including your Dash Easy savings account) From any 7-Eleven outlets, AXS machines and Singtel Shops

Who should I contact if I have any queries?

If you have any queries regarding your Dash banking product(s), please call Standard Chartered 24-hour Client Contact Centre at 1800 747 7000. For any queries regarding your Dash App, please contact Singtel Dash customer care officer at 1800-438-3274.

Can I transfer my Dash balance to a local bank account?

With many uses of Dash such as transferring of money to your friends’ Dash accounts or payment at merchants across more than 50,000 locations, the service to transfer your balance to your local bank account has been removed. View T&Cs here.

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